Hey youtube, its been a while! This is my vlog about my hotel job working as a front desk agent! This is part one of many videos. Please like, comment and subscribe! I DO NOT OWN ANY MUSIC FEATURED IN THIS VIDEO.
The sped up part about the guy asking you about why you didn’t thank him for being a titanium member 💀 I’m sorry you have to encounter people like him smhh
@@BLASTA_BABY work for Marriott aswell, honestly just don’t let the rude and mean guests get to your head. In most situations their at fault or plain rude and their words and behavior doesn’t define you. Get a hard shell and also learn to stay calm and professional. Whatever happens don’t turn rude on them, that’s what they want so they can really start complain or ask for compensations. Everybody has that one rude guest and there is going to be the first, then the second and soon also the fifth or something, but after the third you won’t care.🥱 Of course feel free to get mad in the back of house with the team 😂🫱🏽🫲🏼
This is definitely a helpful video to get an idea of what is like to be a front desk agent. It's the turning point of the beginning of a new job for me. Thank you!
Thank you so much for posting this(even though this was posted a while ago), I just got hired to work at a hotel in my area and I'm super nervous! At least I know some what of what to expect, even though I'm sure some things will be different since all I have to worry about are check outs. I'm sure it also varies from hotel to hotel depending on the the area.
I wish you would do more of these! I now startet at a residence inn (was at a courtyard before that) and love to see how other locations (specifically from the marriott brand) work and are. Of course it‘s understandable if the employer doesn‘t allow/welcome it to do such videos.
I would definitely recommend it! Some managers will let you sit at the back office as long as you are taking care of your duties as a front desk agent. Thank you so much !
really really enjoyed this video! Back in the early nineties, I used to work at the Holiday Inn Sea-Tac in Seattle near the Hotel gift shop but also took reservations for our top of the Inn restaurant in the evening. I worked both the morning and evening shifts depending upon the schedule and I remember going over to the front desk sometimes for different things that were needed But never ended up working on that section. Definitely a tough job with a lot of responsibilities! Thank you for making the video :-)
Im working in hotel also but back of the house. Im learning how to do front agent work... check in and check out is okay but learning that points thing specially Marriott membership is too much info... and guests sometimes draaaaag too much complaints just to get bonus points.. I didnt know you can call hotels to ask for their rates and available rooms... hmmm And usually there is separate cashier to handle payments.. learned a lot from you. Thanks for sharing!
Thank you for the feed back!! Apologies for the late response. And yes it takes a lot of time to learn Marriott's standards and policies but they are easily remembered off the top of your head once you learn them. How is it going??
I knowwww right. There a new hotel opening and i was looking to apply as a concierge but goddaaaaamn im shitting bricks just thinking about it but being a receptionist sounds scary but a little less.
@@Candy-ig6lp Depends on what your company requires. I guess. Where i work we have to stand all day haha but i've seen/been to hotels where the agents can sit :p
Cindy Florencio that sounds like the perfect job, some days i prefer quietness throughout my shift, but a girl can dream, lol thank you for commenting!
Starting Night Audit Friday, thanks for this video! That's crazy that you call around for numbers! I didn't know that happened! No wonder why every time I stay at a hotel everyones around the same price lol
How is night audit going for you?? And yes for this location, corporate has to keep tabs on the rooms sold daily at each property. I did work months ago at a different property with no call around!
@@BabiieeGirlx3 hey! Ran across this video again lol 😂 since then I’ve trained 10 auditors between three hotels lol and got promoted in April. Still going strong. Hope the same for you
used to work at this job I liked it but the other workers at the job made it difficult for me they forced me to quit. hopefully in the future I find another front desk job
A lot of receptionist jobs require at least one year of office experience, got any recommendations on where to get said experience? I heard mail clerk is a good starting point.
bruh grr anger that’s probably a good idea! my job didn’t require any experience so I don’t know much, if I were you I would research jobs that don’t require experience and start from there. like you said a mail clerk, a clinic, or maybe a salon? If you’re in college working behind the desk in the residence halls also counts or anything with customer service in particular, hope I helped you out a little bit with this one, take care.
A lot of our Front Office Agents used to Work in Other departments First (mostly Housekeeping or Restaurant) and as soon as there was an Open Position at the Front Office they just asked and Could move there …
This is helpful for me because i am thinking of working in the hospitality industry as a front desk person to get my foot in the door in that industry.
I enjoy working in hotels myself. I've worked all around the schedule at the front desk, now I'm a reservations agent at a ski resort. Ask me anything!
Omg come back!!!! Lol I just came across this! I’m starting today at Fairfield ♥️ I’m a night auditor though but I’m training to check ppl in and out for when I’m there
Can you do a Q/A about your job I’m interested in the hotel industry too and want to know what are the best hotels to work for that treat employees well and how much do they pay per hour or is it salary based? And what is important to know as a front desk agent And just informative information to a person with no hotel experience but with front desk experience. Thank you loved your video!
@@BabiieeGirlx3 Thank you but I didn’t get the job but with every experience and every rejection I am nearer to getting the right job for me. Thank you for asking and thanks again. It’s really nice of you to respond. Best wishes for you in your life. Xx
Hey Lala. I just started working at a hotel called "Country Inn & Suites" same job position as you. I'm working Front Desk and I've been working there for the past 3 days last week. It's a good job. Today I'm about to start on my afternoon shift from 3pm to 11pm. To be honest with you, I gotta say that the okay part of the job is the check-in and check-out procedure for guests, counting up the money upfront and doing every little thing on the check list. But honestly, sometimes I feel like I get myself a bit overwhelmed with so much to do and so much info to look over, I don't want to be the guy to screw up and look bad on the job, you know? I mean, It's a lot to take in for this job. Plus, standing around for 8 hours is pretty hectic for someone like me who just started out working at a hotel for their first job. Plus, some guests can be rude or impatient sometimes, but I'm guessing you've been through it before in your experience. Also, not gonna lie, I do sometimes feel like I want to change job positions for something more fitting for me to work in the hotel. But, I gotta get used to this job first. Do you have any helpful advice or tips to give to a guy like me who is still getting used to this job? Any helpful advice would be nice to hear. Thank you and also thank you for having this video to give me an idea of how the afternoon shift is sort of like. I appreciate it. Have a good one and be safe.
@@saravieira5692 I'm in the state of Florida, but unfortunately I don't work at the Country Inn & Suites anymore, I was laid off from the job. I had a good experience working there, it was something new for me, but it didn't work out for me. So I was let go from the company.
Thank you for posting this, it says this video is #4. Where's 1-3? Im hoping you post more. I want to apply for front desk at a hotel and this helped me alot.
It was a nice video,, Can you please make a video on how is the work, how to get in, and explain briefly about front desk agent, salary, if you've time.. Thank you.
Can I be a guest service agent if I don’t have any experience? I’ll go to an interview tmrw to Courtyard by Marriott and I don’t even know what to expect. I’m so nervous 🥲
If you have no previous experience do they train you to do that? There are a couple positions available to be front desk agent near where I live but I've never done hotel work. But I've always wanted to!
I work on the front desk aswell right now... I am still in training to become a hotel clerk and I dont really like that , they never really explained anything to me and I dont understand the system on the computer ...
I also have social anxiety but I'm interviewing to be a night audit at a hotel. its basically everything she was doing plus some paper work but from 11pm-7am so you're alone the majority of the time!
Sorry for the late response! I had social anxiety as well too, super super shy. Working as a front desk agent HELPED with that soooo much I do recommend it! The job is very easy and you will learn a lot!
I have an interview for this exact position Monday. I would like the job but don’t want to get my hopes up . What kind of questions did they ask at your interview?
Apologies for the late reply but how did it go?? Have you started the job?? Night shift is pretty scary only because of how lonely it feels but its the best shift if you have a lot of personal things to do lol
Hi sister, i do really like to watching ur video bc I would be do the same think like u do in the videos. Can you plz make another video to teach us and tell us about how to work on front desk.. thanks 😊
Jason Zhou thank you for commenting on my video. I really enjoy working as a front desk agent. I believe it all depends on the location of the job and the people you work with but for me, my experience have been so great. It only takes a few days to learn all of the tasks and of course it just takes practice to “master” everything that comes with the job. It’s a breeze!
Are you still on youtube? I have an interview this Tuesday and a Holiday Inn and I am a bit nervous but it is near the airport so this should be fun I hope everything goes well and then I can start doing more vlogs for my channel! How did you start recording yourself while working there I am a bit iffy on that but I was going to wait until I was there for a couple months for me to be more comfty yknow?
Thank you so much! Some hotels will require 21+ if the hotel is selling alcohol on the property but 18+ will be okay too. It just depends on the location really and some places also prefer work experience at least in customer service.
Hey Lala, quick question: How much downtime is there on this job? If I wanted to read a book or something, is there time to do this on the job or would that be pretty frowned upon/not likely to happen?
Hey I can answer this. I just got a job today at a hotel, and the manager told me there is a lot of downtime. It can get really boring, especially in the winter. Summer months are more hectic though. If you want quiet I suggest going to a smaller chain like I did.
I enjoyed that!! Are you getting tired of questions...even a year later? Haha! I was wondering if it's usually young people at the front desk or do they ever hire people in their 30's or older? Also, is there a uniform or just a dress code? 😀
I am interested in working in a hotel i am just nervous because i have never worked in one. I did get a call back from a hotel i did apply for, but i was wondering were you nervous to start working at one and was it easily at first?
I’m so sorry for the late reply! How did it go?? Not gonna lie at first I was anxious and nervous but overtime it got better and it really ends up feeling like home 🙂
What is the point of going through the drive-thru and then having a mobile order, the drive-thru is going to make a drink in the same amount of time and it’s going to be fresher
Hydra Nation for me it just saves the time for them to have to take my order, putting my order in their system, and paying at the window. Them having my order already paid for and ready saves a little time for me and the employees. I went through the drive thru at that particular location because they put their drive thru customers first than inside mobile pick up (which doesn’t make sense to me at all) so I’ve always just picked up my order through the drive thru!
Ordering mobile requires u to either check in via the app when u arrive to the line or let the app know when u are in route and most apps share the ETA w/the restaurant that way the food is still hot/fresh when mobile orderer’s arrive.
