A Look Inside: Call Center Careers | AT&T 

“If you’re looking for a role that’s gonna provoke you...” Most honest line about this entire video

These people have NEVER worked in a call center a day in their lives.

Saying "Hello, Sir, how can I help you?" everyday 100 times is an exciting job? LMAO

I used to work at a att call center, I was miserable and I hated having to go to work there. It was just a job for me and I needed one. There is nothing rewarding about answering hundreds of calls from angry customers. I worked for the retention call center in houston. Never again!!!!

Best part of the job is getting cussed out

Call centers are a difficult place to work. I've worked in several when I was laid off from an airline job. Or when I needed a part-time job. Some employees have worked in them for years. I give them credit for being able to stick it out, because the calls can be a strain at times. Not to mention constantly being monitored by supervisors.

LMAO this is so FAKE

No one has fun doing this. It's all an act.

Don’t believe them... it’s a trap

I'm in training under this account, this week is our ojt. manifesting that I will be able to pull off my training and sell lines. I will be endorse and stay working in the company for a very long time. will be able to provide for my family. make them proud. MANIFESTING~✨

I just hope that the management understands that a change must be done on how they manage their call centers in a way that they understands how to be human

These actors deserve an Oscar!

Also they don’t tell you truth, if your numbers (metrics) aren’t good you’re fired

Working in a call center is career suicide!!!

and if u don't offer in every single call they will fire you

get this job if you want a piece of your soul that can never leave

These people giving the interviews were probably outside consultants or officers who either never spent a day on the phones at all or haven’t held a call center position in over a decade. What they don’t tell you is that you’ll be working second or third shifts, weekends and holidays, will never see your family or friends again because you are chained to your desk at all times, are under immense pressure, dealing with rude and angry customers who can’t do basic math or browser navigation, and are threatened with constant discipline and/or termination if you can’t meet the impossibly high metrics. NEVER take a call Center job unless you are in 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 dire straits and have absolutely no other option. And even then, you should be looking for an exit as quickly as possibly the second you set foot in that training room.

The call center wouldn’t be so bad if AT&T didn’t sell stupid landlines. The job however pays really well. $75k easily. Just show up and don’t be late.

LMAO those call center employees look like execs in suits.

SO HAPPY TO SEE CLARIFY HAHA

It's crazy how they make this commercials sound like heaven on earth and everyone looks so happy but they should really put people that is on the border of crying and wanting to run away and never look back because call centers are the worse place to work at

I work for AT&T as customer care executive chat process. It's awesome but Opus tool oh!man it's really very slow.

At&T is the best account wherein you would learn how to have fun and be a conversationalist

So I just finished training with Loyalty this week. While I will say that it’s not a good fit for everybody, if you have a certain mindset about yourself it’s tolerable considering you don’t need a degree for this position. The training was intense and there are super sweet as well as difficult customers. What you put into it is what you will get out of it. It helps if you are a naturally empathetic person and can keep your cool under pressure. For me it’s not as bad as I was expecting based on these comments. Yes things could be better in a lot of ways but on the flip side you do have the opportunity to make some good money with the commission scale.

I used to work with AT&T, well call centers here in Philippines has a diff work environment. Leaders are not stressful to be with, we get rewarded for every achievements we get. I left call center because I got tired dealing with some stupid customers who thinks they know better than what you do.

Yes of course.. also, i find it too exciting to have a fault finder behind you listening to all your calls.. u guys should have mentioned that.

Highest turnover ever!!!! They don’t give you many chances before you’re fired for not having your “talk time” with customers under a certain minute every month....but yet they want you to ensure the customers needs are met....this company is garbage!!!!

Its a great day indeed talking with good customers and sorting their issues , or helping them with the right steps: bill issue, phone or network related, new phone or old phone sale & purchase, calls or streaming, new features etc etc. But some of the customers are so uncivilixed that they will not listen to who is trying to help them...they ended up spoiling the Agent's career. Guys remember, your FEEDBACK is what pays the Agent who is and will be helping you

Its a toxic account =_=

Work8ng in a callcenter is really toxic job imagine shifting sched. Sometimes u have to work 8 days straight then...it's a cold call.. Really stressfull.

they try and make it seem as everyone's happy there...just wait till you hit the floor and you're only happy day is payday.. management made that job the most stressful job EVER

If you’re already tired of your life. work in a call center. HAHAHAHA

Best client so far when it comes to incentives. At&t is the best! Don't be Hippocratic to say that its a hard job, because basically you're just going to sit there and answer questions and do something in your end, as easy as that. There's no easy job let me remind you all. Even the richest person in the world is still stressed on thinking what are the things he can do to make him even more successful 🤣🤣🤣. Working in call center needs only one thing: "EMPATHY" if you don't have it then find other job. EMPATHY is like saying "I Love You" to your love one's. Now, if you are a hard-hearted person then this is not a job for you.

I worked with AT&T customer service it is so hard handling tier 1 technical, billing expert, etc and answering rude customers

If you want a job that will turn you into a sociopath, that will ruin your sleep cycle, that will make you obese and angry all the time. this is the job for you. There is a guy in this video, I saw in his eyes that this job has snatched his soul. No living person should work in a callcenter, this is the most humiliating job someone can ever have. Please lost souls, read this and get a normal job,

Theres no difficult job as long as you are happy with your co worker and it makes you feel so excited to go to work everyday!!

Watching this after being hired on.💪🏿A lot of negativity on here. Be grateful to have a job. LoL

Wow they actually purposely wear business casual for this video FAKE!!

AT&T have to come up with a tool to find all the info of the Angry costumers to resolve the issue faster. Please AT&T help to develop a Tool to have everything at our hands instead of having to look in different platforms the cx acounts.

I'm came here to learn more about AT&T account 😍 as a single parent, I believe BPO career provides our everyday needs to live 🤭 It is not easy job, but all you have to do is to focus on what you need, not on what you want...

I'm getting pay $2.50 per hour El salvador CC liars!!!

Im laughing while Im watching this.

I'm I.T guy. CEO, of Jackson I.T solution , I will be working at AT&T one day in future. I'm a Ghanaian

The second guy seems like hes being controlled hahaha and is held at a gumpoint

Why is everyone so negative. I feel like all jobs have some type of problem. It’s great to give some input but seems like everyone has the same negative comment. Most of it is the customers. Like it’s a call center job where you take in calls. You should have known that before taking the job. Stress comes with a lot of jobs ! Your job is to do what your suppose to do , make the money , save the money , feed your family and live !

Thank you for this opportunity!

I’d feel bad for leaving them on hold like y’all do, I wanted to ask how to change my number and y’all put me on hold for almost 2 hours just to tell me no

I just want thank you all your from to place it's hard begin quiet at times but it helps better sometimes to really think on things for the better.

AT&T Tools are very useful :) Providing Excellent Customer Service!

I work at an att call center and it's great I love the work environment and my co-workers are the best. Handling the costumers can be a mixed bag tho, sometimes you will deal with some cxs that bring a smile to you and you can make them laugh or sometimes you get cxs that make you want to gouge your eyes out....but pay is good! Especially if you do sales!

Working here is fun and interesting. Setting up your rig for the day ahead is one of the best parts, it's like getting your tools ready for battle..and I thought I was ready until the first call I got for the day wants a supervisor and my supervisor does not want to take the call for he says that we have to learn how to handle escalations. 😆

I want to love what I do and have a great career

*plays your recorded cal for the entire department as you cry*

I want to get out of the company but I still have to pay for my collage.

Currently, im a customer service of AT&T Uverse. Some customers are so rude, even you've already provided them the resolution they still looking for the supervisor.

Call Centre is dehumanizing. It’s not for you if you have a college degree. Or any kind of degree

The only people talking executives and managers there is no employee actually talkin so of course they're going to be happy

Thank you At&T ♥️♥️

Is this a good job for a college student? Is this job only about taking care of customers or do you have to sell things to them?

Every Filipino and Indian who has a big role in their call center is offended!

I miss this job. Just seeing CRM pulled up on the screen still looks like home to me :) It was a challenging but also very rewarding job that I saw the positive impact of the work that I did. I worked in call centers for 9 years, AT&T for 4 of those years. Im in a different line of work now, but even after only 2 years i still find myself missing my old job and realizing where my home and my area of expertice really was.

Having fun? seems easy to say for anybody who never had an experience working there, too much stress but good compensation.

The only truthful part was when the lady said the job was provoking and challenging. The rest could be taken only as sarcasm

brings back memories of my 7 years as Retention Specialist for AT&T B2B.

at first stage you deal with hard customers it might put in a shock mode highly stressful but once you surpass that stage your good..

Best days of my life working there.

I work construction in the hot Texas sun so this job looks very nice lol. My own cubicle in air conditioning all day! Lol

This is absolutely horrific

I love to prank call ATT. I have gotten so many people angered at me lol

aww! i miss at&t account. i miss talking to americans on the phone. i used to work in call centers with at&t account. thank you so much at&t for giving us jobs here in the philippines. i work now for a non-voice account. salamat po! 🙏👊🏽❣️

they have never solved a problem, bet

Accept that you moved all of your jobs out of the US....

I love the lady in red, her voice is adorable.

"Career". Lmao.

1:02 i also have the same keyboard as that dude

Thank you

Lol After seven years of terrible service (no alternative where I live) I have NEVER had a human answer.

AT&T is a terrible company that makes you jump through too many hoops to cancel their service. Calling one of these call centers is a nightmare. AT&T will never get another dime from me.

Wait a minute !! Where did they find Americans that answer the phones my calls all go to Portuguese

"There no better feeling" Do I even need to start listing EVERYTHING that feels better than working in a call center? Or maybe start the list of things that Don't "Feel Better" because it's a lot shorter.

Possible merger with sprint if it isn't 3 vs.

Do any one know to back up the service center number? Becuzz I delete the number.

never again!

A Good Source of Information. A lot of good information about work, benefits, and progression. Looks like a good place to work.

Worst job ever to work for At&t

Outsource it to cheaper countries.

Customer service is not a game or a battle plan. You just have to help one person at a time. You need the ability to help the problem. Otherwise you are an order taker. Imagine the money AT&T could make if they didn't roll there eyes at you when you walk in a store looking for help after talking to a phone person who said don't worry the store will help you, or say they can't help you on the phone and leave you on hold while they high five. Awful feelings after giving what they take. Computers are killing CSR help. Get better soon

Hello i got a text that said i won a million dollars in your 2022 anniversary celebration and the text said I should send my age and details to claim😭

Better than walmart.

That guy reminds me of Derrick from stepbrothers

Francis, a customer service manager for online chat just cut our communication and said contact loyalty team. The worst customer service and highest prices You can ever find

You would work in Alorica. I went there and I had an appointment at ten, but 10:22 AM I was there and nobody told me anything. I went to the secretary, and she told me that in 5 minutes they were going to come a get me, but it past ten minutes and I did not receive any information. The place is a mess. There were like 20 people there applying just like me with an appointment and they said nothing. This is in Cutler Bay, Florida. So go and read about Alorica before entering here to work, and if you like it go for it.

i did it for one week and a half and i almost commit suicide! It isn't worth the pay you get. They promise you a lot, but in reality it's just a scam. Apologies for people who work there. it's just my opinion

I just failed my berlitz assessment today, this account is very hard and confusing..

I am remembering withdrawal password

I am looking for a job. I have more than 2 years of experience in USA based BPO in collections and Sales

have a look at this review of that video ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-7AFAknXsCE0.html hahaha LOOOL he is so right, no one wants to work in a call center

Fake news

Fakeeeeeeeee

The very best employer that has ever existed on this planet. ;-)