Grinding through a half delirious audit shift myself currently and that guest encounter got me laughing. People think customer service is weird during the day. Only auditors know the true experience. Keep doing what you do love the content.
@@carterwatson1949 It always is. People are crazy. Add in alcohol and legal marijuana and the general public is insane. ALWAYS arguing about anything. Nothing is ever right with the typical "Angry Traveler". Most sane people leave from these front desk jobs after 6 months. ( Except maybe midnight auditors). Nothing really to do. LOL
Wow. I'm a night auditor, have been 18 years. Go in 9:30 PM and go home 8 am. I am constantly busy. Never ends. Stocking, cleaning, laundry, paperwork, double checking all transactions of the day. Four am run the audit then it's time to get breakfast out and keep in stocked while doing desk job, check in check out. Phones, then getting supplies if needed, watering plants and bushes outside. Sweeping floors. Emptying trash, cleaning the office, bathroom, lobby, breakfast room. I'm tired. Forty hours in 4 days
I did night Aduit for 4 years I didn't do any of that, even when the maintenance man quit. The trash got crazy high I had 2 days off and the trash was still there when I got back. Plus I never left the office, one time a guest called the police on some guy walking around the parking lot and it turned into a whole thing everybody wanted camera footage and everything. I gave no one nothing and didn't tell my coworkers just left after my shift.
@@Kai-lt8ji sorry man I literally got hired just for being a man and willing to work overnight on the weekends just be open to cover people and work holidays I guess.
This is great! I'm currently at a job as a night auditor in Nigeria. I love watching videos of other night auditors like myself.. And I must say you are cool.
I feel this guy is being held hostage in this hotel. Somewhere in this video there's a hidden message for help. We just have to find it and rescue him. If we don't, he'll be destined to fold towels do laundry and complete paperwork for eternity while the giraffe overlords, mock and chastise him and force him to eat food from the vending machines forever. Let's help him for the good of everyone. Not those pesky giraffes though .They suck
I've worked night audit for years at many different branded hotels. I have always enjoyed it. Its easy, less people to deal with, no management or daytime players so less work drama. The cons are the eating and sleeping habits along with dealing with in house crap like drunks, druggies and noise complaints. Or when a full house/oversold and you have to walk the last few guests arriving to other hotels, they can get quite irate. In my current night audit position, I never see a guest or take a phone call. It's very peaceful to sit, drink coffee listen to the fire and netflix or music or night audit videos like yours haha! I love Opera it is by far the easiest system I have worked on and the end of day roll does everything like you said, years ago we had to use calculators and tally every single bill of the day. It was crazy balancing out all departments, especially when other workers were short or screwed up their bills and cashouts. It meant analyzing and finding the mistakes to fix them for the end of day. Those days are now like you said, a hit of a few buttons. I think if you like nights its a great hotel job.
Thanks for the video, well put together! I have a standing offer for the position at moment, but this video helped me get a grasp of what i'd be doing and dispelling some of the anxiety!
I just started working N/A at Hotel in NC bout a month and a half ago. I was valet for year before that at same hotel. Im 49 and I love it. Honestly, I hope its the last job I have. Good pay and good benefits. Just being alone for 6 or 7 hours a night is great. So far, so good.❤
In the 4* hotel I work as a night audit (in germany), we do not have to do any laundry work. Honestly its just some simple paper work, some check ins and check out (maybe) and after that I just watch videos, read, write or play for like 4 hours and get payed for it lol; with an extra 30% cause of the night shift. Can not complain much and noone is bothering me
In the states, this country is all about efficiency and multi-tasking. They have their night auditors doing the laundry, folding the towels, and putting out the morning breakfast. Soon, within the next 5 years, the Night Auditor will be cleaning the restrooms! They have totally ruined and demoralized this position.
I wish I could get a German work permit to work there at a hotel front desk. Im a 52 year young energetic Optimistic hardworking Indian lady. Can I have your email id to talk more about this topic if you don't mind? Thank you my friend
@@nightowl5475 Fortunately not at my hotel yet. I work Night Audit and I get there, count the cash, maybe have 1-3 check ins. Average 0-1 honestly. I do night audit, which takes 3 minutes and is all on the computer. Then I'm done. I sit there for 4-5 hours and then spend 15-30 mins setting up breakfast (only takes longer than 15 mins if I have to make waffle mix etc) and then I sit there for another 90 mins, maybe 1-5 departures. It's basically 6 hours of chilling on my phone. Once I buy a laptop I'll just be gaming lol.
Worked for a small hotel 17 years now, and I've done the night audit for 13 of it. Here we are expected (from beginning of shift to end), check in guests, clean lobby and all places the public can see, clean public and employee bathrooms, sweep and mop all floors, clean all glass (doors, windows, etc...), do night audit, set up breakfast, finish all laundry before leaving, and check out any guests leaving before nightshift ends. When I started I just did the laundry 20hrs a week. Then I moved to housekeeping which I only did for about a year before actually moving to the night auditor position. It's not too bad since we are a 39 room small hotel, but having lazy ass co-workers does not help. Now I work 3pm - 11pm 3 days a week, and only 2 overnight shifts.
This was pretty funny and really helpful. I go in on my first day here in like 40 minutes. Considering I worked 10pm to 7am at walmart. This shift won't be hard to get used to. Huge pay cut tho but I gotta do what I gotta do. Hopefully back at walmart in 6 months
2:48 LMAO i felt that 😂😂. i do little laughs like that all the time... and when i do... it translates to "end me" 😂 5:09 i like the sign that says "we've been accident free for 2 days" 😂
As I stumbled upon a video showcasing the intricate workings of a hotel's night audit, I expected a mundane glimpse into routine tasks. However, what unfolded on screen was a revelation that would alter the course of my life forever. The quiet hum of the lobby at midnight, the meticulous balancing of accounts, and the solitary moments of reflection resonated deeply within me. In those fleeting minutes, I found myself captivated by the unseen heroism of the night auditor, a silent guardian ensuring the seamless orchestration of a bustling establishment while the world slept. The video's portrayal of solitude transformed into a profound reflection on self-reliance and responsibility, igniting a dormant spark within my soul. Inspired by the unseen dedication and unwavering commitment depicted in the video, I embarked on a journey of self-discovery. With newfound determination, I pursued opportunities to immerse myself in the hospitality industry, craving the challenge and fulfillment found in the quiet hours of the night. That video, a mere glimpse into a world often overlooked, became the catalyst for a transformative chapter in my life. It taught me the power of embracing the unseen, the value of perseverance, and the beauty of finding purpose in unexpected places. Forever changed by its impact, I now stride forward with renewed passion, ready to embrace the challenges and triumphs that lie ahead.
There's always a story! Gotta love Opera. Been in hospitality for 29 yrs along with being an auditor, GM, AGM, FOM and everything in between. Use to be a great job but the 3rd parties and corporate guest have ruined the hospitality industry. No more Mom & Dads with the families, well at least few and far between. During the mid 2000's with all the credit card fraud that happened with the less than scrupulous auditors they simply made auditors glorified desk clerks taking away all their responsibilities of doing the accounting paperwork and balancing the hotel before running the audit. Which took most of the night. Use to be GM then Night Auditor in command. That's how important the Audit position was! We knew everything about the hotel and how it ran and we did it all on our own. Now auditors have to do all the frivolous crap like laundry, cleaning, etc. You new guys have no ides how easy you have it.
You took the words right out of my mouth! Brilliantly described. And factual too. I loved balancing all departments back in the day...shutting down the phone systems and sending the days reports electronically. Slowly when hotels started selling off to franchisees etc it all simplified. Way back we used to get drunk on shift hahaha good times staggering out at 0700 am. Times have majorly changed!
Awesome man. I'm at amazon now, only seasonal, and saw an auditor position at best western. 9pm to 7am. Mon-Wed. It would allow me to have 4 days off a week and decent pay at $18.00 lol. Not sure if I should apply haha
@@lambulance nope. was at amazon until june 15th or so. applied to a lot of software dev jobs throughout april and may. landed a work from home one with a local company hehe
I am interested in applying for a night auditor position at a local hotel but I'm trying to see if its worth it...currently I work customer service for a credit card company and I work it remotely from home but I think after almost 18years my current job is not where I wanna be due to several reasons. I need growth and opportunities plus a job with flexibility and better pay...does a night auditor pay good and have good benefits??? I definitely have the customer service and the cleaning part down but I need to know if this would be a better direction for me vs where I'm at right now
I recommend checking different hotels in your area and checking what they are paying their night auditors (it varies everywhere) and compare it to what you're making now. Also consider that you will be now driving to/from work now that you're not remote. There are decent benefits, too, compared to a lot of different jobs.
If you wear your mask with glasses, you are entitled to condensation.....thanks for sharing, I'm actually looking into similar jobs right now. It seems far more manageable than day shift.
I was a night auditor for 5 years. Aside from 5 weekends each summer (we had a NASCAR track close by) it was a fairly ok job. Drank coffee and watched t.v. in the lobby. Those 5 weekends though? Oh god. Doing laundry and folding sets from clock in to clock out.
This video was very helpful I’m thinking about working a summer job at a hotel in a resort town on the East Coast I’ve been out of the game for a few years and I needed to do some homework before I go looking for a job so thank u for posting this video 👍🏾
I don’t miss this job at all 😭😭😂😂 it was so BORING & annoying at the same time. Most of the time I was literally watching RU-vid and trying to stay awake & praying that nobody came in during audit or any late check ins or early check outs before morning shift came in Had a few annoying situations and glad I’m not in that field anymore
Yep! I almost had to stay at the one I was working at and I believe the rate I was given was like $35-40 a night. It's a nice perk if you can ever get vacation time!
I'm about to start at aloft hotel training on Monday today is Friday as of now I was wondering if there are any tests that I need to be aware of the study for?
I am the head building maintenance for my hotel and the one down the road from my main place. Same owner. I am willing to bet the owners last name for this place is PATEL.
DAMN, I WISH I HAD THOUGHT ABOUT THIS 10 YEARS AGO WHEN I STARTED WORKING CUSTOMER SERVICE... CAUSE PPL ARE CRAZY LOL. WOULD OF BEEN 10 YEARS OF GRADE A MATERIAL AND GREAT PROOF WHEN SOMEONE TRIED LYING ON ME. LOL
Good luck! Like with all interviews, just be relaxed and be yourself. All hiring people just want someone who’s willing to learn and enthusiastic in general.
I am a receptionist in 5 star hotel as well and I am 23 years old. I will keep going to work as a receptionist. That’s why I am asking you, how can I get title easily and what should I do for that ?
Brings back memories! I worked Night Audit from 1993 to 1998 at various hotels in the Tampa/Jacksonville areas..One no-tell motel in Jax the Regency Inn, which had a sign on the wall behind the check in counter saying NO REFUNDS you knew what you were getting into! One night during the Fl Ga game weekend a young guy drunk knocked on the back door to the office area and as I opened he pushed his way in and started to kiss me and etc..well being gay and him being hot I was like oh boy!! haha I kid you not!!! I was young and it was fun! I know it was very wrong but this was not a Hyatt!!! I was the Auditor and was much needed! I could cuss out guests and nobody dared say anything as nobody wanted to work my shift or even knew how to!
I'm considering trying night audit at 65 with a spinal cord injury. I have balance issues and I walk very slowly. I live near a small resort town in West Kentucky. We have a Hampton Inn and a Days Inn. Both are small and more like a motel than a typical Hotel. Am I kidding myself or is this something I could realistically do? I didn't see anything in this video that I felt I couldn't handle.
I was never 'required' to fold them, but when we were understaffed during covid I did it to help out. You're correct that it's typically housekeeping's job to do the laundry.
@@postghost6536 No problem. And the advice I'd give you is to be open to the job if you've never done it before. Make sure you note each task you're expected to complete by the morning shift because it's just you there, no manager. Also, it's easier to stay up all night if you're already a night owl.
@@anderbans if im already a night owl is it still bad for my health to work night shift? Also do al hotels have u backup the system on just some? I main interest is the downtime in this job as i have some online side hustles I could do while at work and i hear hotel workers get benefits too like health insurence some are unionized i hear
@@postghost6536 I wouldn't say it would be bad for your health if you're already staying up all night. And when we do the audit we're technically backing up the system for the day. And you can easily do any number of extra things during the many hours of downtime during your shift. Also they are not unionized, at least I wasn't, but you can get benefits like health insurance.
Starting an night auddit job on monday, ive never done something like this before, are there any tips or advice you could give for someone just starting this job?
Don't work days or afternoons. Too unpredictable and crazy. From 3 rd party overselling property to every guest wanting 10 extra towels right after check in. Those are just one or two minor ones. Weekends and the pool could be a WHOLE other video with comments. These positions are VERY stressful even for the experienced polished agent.
@@williamsmith8041 Yeah, that too! I would always keep an eye on what the average hourly pay is for Night Auditors in your town to get a good idea of what to expect.
@@anderbans Thank you, man. That feels a little low from what I see around me. I'm near a college town in the middle of nowhere (probably not far from you). But, it's a huge state university of 100 000 peak time but a ghost town around Christmas or parts of the summer. It's full of apartment and town-house buildings/aggregates and too many hotels for it's size (events, conferences, ...etc). So, the most common gigs in demand are cleaning/maintenance and hotel security or overnight attendant/"auditor". They need so many of those these days (August) and the ads I saw for your gig are 16, 18, 23 an hour. I hope I can talk to you on skype/phone or something like that whenever your bored to share what I see and get some of your wisdom. Thanks again
Dear friend...I want to learn and work at the front desk. Could you please help me my friend ? I'm an Indian having a valid B1/B2 Visa. I can come anytime after February 2024 whenever you call me. Can I have your email id please to talk more about hospitality jobs if you don't mind. ? I'm a 52- year enthusiastic hardworking kind- hearted Optimistic lady. Thank you my friend.
I'm a 24 year old screwed up autistic shut-in that dislikes dealing with people and has sensory issues (My brain's fucked up and incorrectly processes certain specific normal everyday sensations as being weirdly unpleasant or outright painful, that's what I mean by "sensory issues". Thankfully there's lots of stimuli that my brain processes normally but enough normal stuff gets processed as pain that I lost my last job because it caused me to do the work too slowly). I have an interview for a night auditing position at a small motel in upstate NY today, will probably be able to get it because I can fake being normal decently enough in superficial interactions. I'm hoping that it'll be like this and be something that I can handle so I can finally become a semi-functional member of society. Thanks for the peek into the day-to-day of the job. Like I said, hope my location is as relaxed as this one.
When I first entered the hotel industry many years ago, I did the front desk thing for a while but was offered the night audit position and took it for I thought it would be more interesting and challenging. Turned out I was right on both counts for reasons I didn't anticipate. Some of the perks of working the night shift are you're always going in the opposite direction of rush hour traffic, fewer crowds in the supermarket, stores, etc. after work and you have much of your daylight hours to yourself. If you're a very social person, however, it puts you out of synch with most other people's schedules. Another annoying thing is when you're tasked to do something during the day like jury duty, or a social event, people find it amusing that you're sleepy during the day. They should try working MY shift and see how they fare. So it can be isolating and alienating at times. Much rides on how the property is situated and the quality of management. Most of these RU-vid videos surrounding the night audit describes how there's so much down time and boredom. My last night audit job was anything but boring. It was more like an income auditor position. My Excel skills truly put to the test. I've worked the night audit at 3 properties. What I discovered is there's a LOT of prejudice from the public and even management about people who work night shifts. For some reason, the public tends to think you must be the WORST employee for being assigned the night audit, impaired somehow, maybe alcoholic and/or you're the least competent employee. I knew from college that I was a night owl. Little praise is bestowed on night owls as compared to early risers for some reason. And if guests don't see you standing at the front desk when they show up out of the blue, they assume you're sleeping somewhere. I recall once depositing credit card batches on a PC in the back office when I heard someone lightly tapping their fingers at the front desk. When I emerged from the back, the first words out of the lady's mouth were "Sorry to have AWAKENED you." I wanted to ask her if she thought that tapping actually woke me up. It appears to me that many would-scammers show up at hotels after hours. I think they realize it's likely you're the only person on duty - besides security and maybe the valet attendant I haven't mentioned those who will create fake issues/problems at night, will come back in the morning when they feel you've left for the day and complain that you were rude or didn't resolve their issue, etc. I've been in the business long enough to detect many a scam in progress but depending on the rapport you have with your co-workers and management ( or lack thereof) the day shift can heed your warnings or act like they don't know what you're talking about and act as if the guests are not ONLY always right but always 100% truthful too. And they incentivize these scams by doling out compensation and then looking to put the onus on you, the night audit. When someone walks in a hotel lobby from outside after hours, looks at me and asks "Are you the manager?" ( I only realized recently that I've been dealing with KARENS for years) I tend to think the person is looking to waste my time. I'd be thinking " Did something happen outside with the valet that's prompting you to ask for the manager? If not then what possible reason could you have for asking for the manager when you haven't even gotten to your room - and it's AFTER 11PM?" I always look to see at what hour they've checked in. My posture is often "What do you expect me to tell you at 2AM that you didn't hear at 4PM when you first arrived?" Oftentimes they're looking to rope you into an issue they've already brought up with the day management and seeing what they can get out of you. So as far as I'm concerned they're wasting my time and looking at me as possibly the weakest link in the hotel's armor. I've always appreciated the accounting part of the night audit - dealing with the front desk not so much. I had gotten fired from my previous night audit job - NOT for incompetence or shoddy work ( at least as far as accounting is concerned) but for allegedly violating their secure KEY policy. Considering the circumstance, it appeared to be a flimsy excuse to fire me. It was LIKE they were looking for an excuse. When I think about it that was the first time I ever got fired from a hotel job. It was a new management company and I find they often look for excuses to rid themselves of the previous staff. They had fired our director of sales and more or less "pushed out" the general manager. ( They got visited with a WHOLE heap of Karma when they fired me, however, but that's another story) I'm currently working as the accounting manager (the whole accounting department for that matter) at a small hotel. It's been a challenge but I think I might finally be hitting my stride after my FIFTH monthly closing. As far as the night audit goes, I hope to NEVER stand on that side of a front desk again for the rest of my natural life.
I know this is posted two years ago but I got quick quest: How long did it take for you to get used to working overnight or were you always a night person? Considering doing overnight work myself and just looking into this sort of stuff (introvert and whatnot).
Hey! I've always been a night owl so it was pretty easy for me to get used to. Some people take naps during their shift after doing the final tasks, if it's dead enough (like a weeknight).
I have grown to hate laundry as I've been left during our busiest times the day's laundry, four or five hours worth on top of everything else I do. I keep telling myself 18 month until full retirement, keeping busy keeps you young, I'm 65, it's good for your joints, just to still the anger that other people are not doing their jobs. People 30 years younger than I.