Here is the conversation I had with Darren Plested, Deloitte Partner and leader of Deloitte Canada's Automotive and Mobility business. The future for automotive retail is both exciting and unnerving. An increasingly competitive market, a skilled labour shortage, changing consumer expectations all amplified by years of technical debt all converge in a tumultuous landscape that automotive retailers need to carefully navigate. Automotive aftermarket retail & service executives are left struggling within the confines of constrained budgets to tackle these complex issues. We unpacked all these challenges and opportunities, and had a great discussion about how instrumental Data and Technology is for this industry that is in the midst of its biggest disruption in generations. The session was recorded on September 17, 2024
18 сен 2024
