Thanks Ma. I don't have any plans to do videos about the interactions under the contact timeline. There isn't really much to say about it. - docs.microsoft.com/en-us/dynamics365-release-plan/2022wave1/marketing/dynamics365-marketing/personalize-interactions-using-unified-view-customer-activity-across-dynamics-365-marketing-sales-customer-service - once you start sending out your emails you will start to see the D365 Marketing interactions in the timeline. Simple as that!
Hi Meghan, thanks for the video. It's very useful :) I'm wondering, does it have custom channel or such that thing? let say after Opportunity closed as won, we need to send the data to external system. can we do that by adding one box like custom channel in this real-time journey? From technical ways, actually we can do through flow or custom plugin. Yet some customers want to know the interaction data report.
Hi Audrey, check this out, it's from Wave 2 2022 release notes - docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/marketing/dynamics365-marketing/extend-outreach-custom-channels - maybe that will give you what you need?
