We can't get hold of any information because we are always held in a Queue because all Call Centre Agents are working from home whereby they are not being supervised.
Its a minor miracle that we don't see this sort of thing more often. Computers are close to failure a lot of the time. The public just doesn't get to witness it. Look on the positive side. Nobody died.
This is why I like stay-ations. Less hassle and budget friendly, and even with the train strikes you -an plan round them. No major e-tra e-penses too and better for the kids and the environment.
"The UK Government Wants Tech Platforms To Delay Patching Security Fixes So That It Can Maintain Spying Backdoors"......... Airport "technical glitch" my arse. ( Laughs in GNU/Linux )