Working in IT myself. i've heard customers complaining about their printer stopped working after a tech fixed a microsoft outlook email issue on their computer, saying "it was working before you touched it!" customers can be very stupid and aggravating
I recently repaired a switch’s controller rail that the customers kid ripped off. After the repair (Next day)she comes back with it ripped it off again. Said I did a Shoddy job, which I did not. Through interrogation tactics, she admitted that her kid was jumping on the bed with the switch and ripped it off again. Figured so. 🤦🤷
I used todo a lot of virus removal on peoples computers. The bulk of them were from people going to dodgy porn sites. This was back in 2010. One person came back with a computer the next day saying that I did not get rid of the virus. I checked browser history and time stamps on virus files and they took the computer home and went back to the dodgy website as soon as they went home trying to find what ever sick sh*t they were looking for last time .
Love watching your videos before sleep, your clean voice with consistent wording, the white noise of the hot air station, the occasional beeps of the meter, the moments of happiness where an issue appears to be fixed. It's enough noise for me to feel safe and fall asleep calmly.
Usually when I visit repair shops I can sometimes see how tired their eyes are. I guess, from your perspective, it's the constant interactions with obnoxious customers or just dealing with relatively more people in general.
I always have the highest respect for people who can solder on tiny things like that MOSFET.. My soldering skills have never been that great, and I cetainly dont have stable enough hands to do it now. Well done.
They only mail the motherboard because the package will be lighter -> Less shipping costs. However, they usually don't think twice about that no testing means less chance of it actually working which in turn would mean another repair attempt -> More money wasted.
There is a 50% chance that the CPU is also dead on this one. Especially with Alienware which has strong 19V power supply that would spike the CPU nicely with full power and then go into overload.
Customers are sometimes strange. About 4 years ago I repaired a 17-inch Asus laptop where the power button was broken. The customer has now complained that the fault has reoccurred, the button is broken again. He sent a copy of the invoice and asked for rectification. Then he sent me a tablet with a discharged battery....
@@terasestHammasratas Yes, I repaired an Asus F75 at the power button and 4 years later got an Asus T101H with a dead battery (after charging it worked) from the customer and he wanted to have it repaired under warranty.
@@SiETechNotebookReparatur I often get customers that bring stuff that was supposedly serviced by us before, while there is absolutely no entry in our database but they are sooo convinced about it, usually, it turns out that either they serviced it somewhere other place or had a totally different computer repaired with us. The last time I had a lady complaining that her browser doesn't work after we fixed it a month ago, I asked her to come and she brought a completely different laptop and began to raise her voice that it was that laptop that was repaired... some people can't chew gum and walk at the same time I guess.
That crazy customer reminds me of a customer that came into a Sears I worked for back in '84. Customer comes in and complains about the custom paint cans we'd mixed for him...despite the fact that he used 90% of the paint before wanting his money back.
Since you repaired my tablet, my car won't start, my garage door won't open, my toaster oven burns everything, my wife left me, my kids won't talk to me, my bank account is overdrawn, and I've developed a severe case of halitosis. I guess I spent all that money for nothing. Good job not making the metal soft, though.
I know it took tons of self control to keep an honest and factual comment about the ipad to yourself. How in the fk can replacing the glass front effect the metal back? Spoiler: It cannot. Basic physics proves it to be impossible. It amazes me how uncommon common sense actually is.
So, if i have a board that while voltage injection CPU getting hot but no other component, how can i find the faulty component? how can i know if it is not the CPU itself ?
hi alex great job on the mosfets great observation ... i know its a pain in the backside but maybe you consider making a video of inspection of any device before and after each repair to counter act any stupid individuals trying to scam you and your business... blacklist the individual .....
I've watched a few of your videos now. I'm curious, why don't clean the pads and use solder paste to place chips back down? I'm sorry if you 've already answered that before and I missed it.
This is why electronics is only a hobby for me. I enjoy smd board repair and I know if I tried to make a living from it I would grow to hate it. Props to you Alex for enduring possibly shady customers!!!
Not really. This field has more practical usefulness is different fields. You can build grids, panels, you can even build different toys such as RCs or Advance Gaming setups. Not really just a hobby it’s a decent job, if you have the patience to work through the nightmare of problems
@@daeshaun678 That has nothing to do with what he said, cant you read? Customers can be fucking retards and I understand that he doesnt wanna take the risk. Dealing with complete idiots in this world is a 50/50 everytime you get a customer, people are getting dumber and dumber, not smarter.
As always amazing work can't wait to have this care package sent to you it'll be multiple items which I hope least one will warrent a video as I'd love to see them worked on. Keep up the great work teaching a generation how to care for and repair our tech instead of trashing it and getting the next shiny thing.
Hello Alex, where do you get all these different MOSFETs from? I struggle to purchase them takes weeks to get. Do you have books for them like the capacitors and resistors?
hi king i allways appreciate what u teach us one time i had same issue a mobile board was sent to me for repair and i didnt know what model it is to test i looked at the board and found a serial nomber and when i google it replied the exact model and it also solved my problem when a burned car ecu board and i needed the image of board and solved same by searching serial
You make this look easy. I get a dead laptop/ console etc and can take me around 45mins just Probing around with a multimeter and sometimes I still don't find the fault.
It is a shame Alienware laptops can be nightmares with really odd failures that their business class machines very rarely experience then there is the parts issue especially for the older models like the M18x R2 for example.
Could it be that the reason business class machines very rarely experience those failures compared to the gaming machines is because they spend their lives loitering and aren't pushed to the limits creating a lot of excess heat?
I believe that OEMs haven't designed the heat management systems in these 'gaming laptops'. Why are we having all of these failures, if they did? Or maybe it's people using that high-powered heat bomb in the laps or on the bed? I don't know, but it just seems weird to me, that this isn't recallable. How many companies machines does Alex fix? All of them that make these machines, that's how many. Practically industry-wide to me, but correct me if I'm wrong. Helps to re-align my thinking. 👍
It appears as though CPU mosftet 2 was replaced with the exact same damaged mosfet on the first attempt. It had the same markings if you rewind the video and compare.
regarding the soft metal hgousing customer.... this is why i hated the job in the same role as you. so many customers coming back with insanely idiotic reasoning and excuses like this... left for something else completely.... no money could bring me back into that industry
Is it safe to say that most of these laptops die due to thermal issues? Seems like they sacrifice cooling performance so they can reduce weight and laptop size. Have you ever seen a mosfet fail on a regular PC motherboard when they have a huge heat sink on them and airflow from fans? I haven't. Especially modern motherboard ones they usually top out around 65-75C under max load because they are better cooled and there's a lot more of them so the load is more evenly spread.
From my experience: All laptops that died on me, died due to overheating. So yes. Cooling is probably the main issue. While laptops nowadays achieve quite good cooling on GPU und CPU, there's little to no airflow inside the case and every other component overheats on longer sessions. Especially when gaming. After killing my 3rd laptop with a dedicated GPU while doing heavy work on it, I settled for a laptop with an iGPU. Has been going strong for 5 years now. People think I look out for lower TDP because of battery life, but for me it's now gotten kind of a precaution, because lower tdp = lower heat... I won't buy a high tdp laptop ever again, due to cooling.
Yup, thermal cycling is the number 1 killer, especially in the "gaming" category. They get crap in the cooling system quicker as they eat through vast amounts of air compared to more typical laptops.
You'll be surprised, what people try to blame someone for there mistakes. Trust me , I've encountered customers like that. What can you do? I didn't know metal bent due to a screen replacement? 😂.
Replaced a macbook keyboard due to water damage. Customer comes back 6 months later, says the keyboard I installed has issues. When I look again, another liquid spill. I take a photo of liquid on keyboard and show customer, he says, "are you sure this isnt related to the last time you installed it?" ;o/
in this video you ask how to detect short when mosfets are still attached. this seems very challenging but perhaps with a precision instrument like a very sensitive multimeter? is that possible? for example if you started by removing 2 of the mosfet in the middle. then the remaining ones at either end of the line will be further away from each other. which can increase slightly the resistance from one end of the pcb to the other end. but you might need a pretty expensive multimeter (and for a lower power device with less heavy thick pcb traces) but another more sophisticated method would be to use an electric field meter. to detect where the current flow on the pcb was higher. this would occur near to the location of the shorted path. so long as you can flow enough current to be able to detect the presence of a strong enough electric field. again - i am not sure if the equipment can be sensitive enough to detect in these situations. it is challenging
How dare you soften that poor Karens IPad case??!!??!! LOL WTH is wrong with people?? Is softening an IPad case even something you could do if you wanted to??
I'd tell that lady that I don't know how that could happen and ask her to explain how it's possible if she's so sure so it can be avoided later. Though I'd probably not since I'm sure she would construe that as admitting fault. She probably knows good and well that it's impossible and was trying to scam you into fixing it again for free.
Even the short is gone there the CPU is dead.... i had 17R4 all with the same issue. After u had few of them in your shop, you know what i am telling ;)
i am a mobile repair technician i once had customer who came in to my shop for repairing his phone with Signal "4G LTE issue". i fixed that phone and i was paid the full price for the repair. after 4 months; the customer return with the frown eyes and demanding his money back. i was like WTF!!! the excuse he had: " I put the phone in my drawer and didn't touch it till now and now the phone has no signal" i replied; 4 months ago you paid for fixed phone, didn't you? he then replied; he didnt not check the phone🤣 i told him: why did you pay for unfixed phone then... ! its your fault then... the conversation then got escalated and i refused to accept his excuse and even accepting his phone again, and he left with angry face....etc sum-up: not all people are like this but almost 80% of customer who came for repair are nagging somehow...
i had experience also that i have a stupid customer that always saids that his friend who also was a repair technician always banging me because his friend install complete apps that is automatic install all of the apps.... but for me i always install a basic apps because other apps is useless if your not using it and it will keep your laptop running in full and burning cpu and ram to it.... he saids that he will pay more expensive again which is in my country with dollar value of $10 only.... and i was frustated to him but i keep calm and said, even you take this to your friend the BSOD will still going back if the auto driver update still in function which is i tried and install the driver on his laptop because it needs the exact version of the driver for his laptop... and so on i decided to block list him and tell the other repair technician near me to block list him.... $10 for reformat but he only gave me $6, what ashamed person.... but well, i don't mind he will pay double to his friend anyway which is 20 to 50 dollars.... learn lesson keep in mind to relax and find away to get out of his shameful talk if you got bait to him you will lose.... KEEP CALM and FIND WAYS
I want to change my job and if you have a vacancy to assist you on the broken Video cards i am ready work 😊 I am from India. I loved to break electronics in childhood but I am more interested in fixing things. I recently worked on replacing the HDMI connector on Google Chromecast.
You should have a policy, when they pick up the product they need to inspect an sign that they get a product in good condition and all complains after that is useles.
When I was a mechanic we called that "sinceyou" disease. "since you worked on this, now this is broke". We had one guy whos truck needed a transmission replaced which we did. he came back a week later saying "since you changed my transmission, my back door handle doesn't work any more. you guys broke it while changing the transmission and need to replace it!".
Ah customers ... You can make metal soft by heating it up to several hundreds degrees but I don't think that the rest of the ipad would then look as good as this one ;-)
Customers represent a random cross-section of humanity. And by definition, half of humanity (exactly) has below-average common sense. Unfortunately, that’s kind of what you sign up for if you’re in customer service. God bless Alex because I could not tolerate the people that he does.
I sold a ps5 to someone and he harassed me with calls the rest of the day saying the ps5 had issues, the ps5 was "acting strangely", and wanted a refund. After hours of back and forth he told me the problem. His card information was getting declined by the Amazon app............................. My brother in Christ..... I told him to try a different card and he sheepishly replied later "I fixed it".
Hi boss I have a hp pro desk g4 mother board problem, I connected a faulty usb cable suddenly pc off i send to the pc near by my house they told me mother board is damage canot repair, I am from India how I can send to you if posible
Hi i run a repair shop in tunisia and i have a question i hope you answer i noticed you never call the costumer after you diagnose the device to tell the price or do you charge the same amount of money for every repair?
Dealing with that iPad customer is the reason why I don't do repair for people. I once helped my friend's mom with her computer by replacing her CD-ROM drive. She then called me every time her cable modem went out and blamed the issue on me for fixing the CD-ROM. In her eyes, all computer issues are lumped together even though the issues are completely unrelated. I don't have the patience for it and there are some people who will never understand.
I worked at a call center that had the Raytheon contract. I had one person want to know what their new laptop will way. We're not the ordering dept. We don't know. I had to find out her current and new laptop weights. That was 1o minutes of my life I never got back.
People are so stupid. Someone tried to get a warranty repair for a screen they cracked. They stated it fell from a foot high. It cracked the entire screen.
I’ve had a couple consoles where they’ve ripped the HDMI ports off again expecting a warranty job. Not a chance my soldering on HDMI ports is solid, I never snap any off any of my devices or the consoles when I test them several times. Repairing controllers is my worst hate, I get so many sent back where they’ve been abused and broken again and they go crazy on the repair price. Then I get blamed for botching on the previous repair, it’s like come on. Some people just are not right and never blame themselves, decide what’s viable for you.
