am I Crazy? | Unhinged Rant 

I know this wasnt the point of the video for the most part but there are some quality of life things that you could do to make your wash experience so much better. Especially when your able to walk the roof, when dealing with gutter guards, 9/10 bringing up the pressuer washer ks the best option. m5 twist makes super easy work instead of wasting time with the blower. If they have no guards, blower for the win. Also, put together a step down that goes from the ball valve right to a 1/4 inch quick connect so you can use an m5 directly from the ball valve. I literally use it for everything. I plan on putting a video together about it and how to build one but it was a game changer for me. Stops all cramping in the hands and is so easy to use. I almost never touch a trigger gun anymore.

Never lose your cool with customers, you are there to help them. But these situations are all trials of being a business owner. Eventually you’ll get a better clientele. Thanks for the tips

Not getting paid until she checks her water bill...😂

Rant justified. Glad you kept your cool, you’re a professional

I always get a contract signed beforehand so they can't back out.

The customer must sign term and condition contract before I can schedule you in my calendar .it does not matter small or big job, write down exactly what are you going to clean..friend, buddy, neighbor, everybody signs .no headache . I have any doubt .Check must be ready when I arrive .wish you the best

I don't think you're crazy at all bro but you're giving the customers too much power by not having a signed agreement. Verbal agreements are fine and dandy but when you're on the phone with a customer like her and you get that feeling in your stomach, that's where the signed agreements will give you some peace of mind. Something tells me you went to this job knowing that you were going to have some sort of issue with this customer 😂 Get a CRM. I use Quote IQ and it has a signed agreement that you can directly text or email to the customer and once you have that agreement, you and the customer will know that payment should be received immediately after the job. Just my 2 cents but otherwise you're killing it and progressing at an astronomical right. Keep doing what you're doing 🤘🏽

your Rants are way calmer than mine lol, you are not crazy, i think the lady might have thought it was going to take you all day to clean her driveway because the last guy or the home owner like me used a small pressure washer and took all day, she thought that would run her water bill up, I do not like it when people try to change the price of a job or change the terms once you arrive, I had people tell me that $60 was too much to clean the gutters, i did not do it, I hope you let her know that payment needs to be mailed out today , do you keep notes of each call and each customer so you know in the future if they call back that you know what to expect from them ahead of time, keep notes on everything you can, great tip about walking on the roof, that tip will also help prevent damage to shingles and not only the plywood under them.

Yes, you are crazy. But that has nothing to do with this video. Brother, you are perfectly normal. Business can be very tricky. It’s your first year. You’re getting all the silliness all out of the way. Once you get systems in place, these things will work themselves out. Hang in there.

Welcome to my world lol We get the same shit all the time from contractors trying to do this type stuff to us. We just don’t allow it anymore, that’s why I come across so firm, it’s because I am. To hell with em 😂

Being blue collar, self employed and owning a service based business, people walk all over you. They do not care. They only see the price tag. They only care about themselves. You're there as a worker and that's all they know you as. I've been doing this for 10 years and people just take advantage, I can't agree with your rant any more.

Don't leave us hanging Sean.......update asap on this one. LOL

Not crazy. I feel like you are learning a lot of important lessons that I had to go through as well. I used to work in the entertainment industry doing bookings and running events for clubs. Same crap there. Like 9 times out of 10 a verbal agreement/handshake was all you needed but slowly and surely those 1 out of 10s started adding up and I had to tighten the ship up because I'd get blind sided and lose money which caused me stress I didn't want. Get everything in writing before doing any work.

Use Markate or other CRM. Get a signed agreement with terms and conditions!

Bang on with minimum payment. I do the same. For pressure washing it's a minimum £130.00 and for gutters it's £30.00 per side. You get more money in the USA for what you do UK prices are lower. Your not crazy happening to me as well. I pull up and people change there mind and I say I've booked you in it will cost you regardless as I'm here and you booked me. Always send a text with the agreement and get them to reply.

Tell them no

People are sometimes else! Thanks for sharing 👍

The Web Master!

No, not crazy at all. Looks well worth it 🔥🔥

Bro sounds like we had a similar week with customers. I had my first real annoying customer watching my every move in the yard. I went home immediately changed my terms and conditions to not let that happen again. He was a tough customer complaining and real picky. Wanted every discount in the book. Told me to give him a call next year I smiled and said will do. But my prices will be double for his work next year.

You need a customer contract and be good to go.

would probably cost her more to "mail" a cheque than she paid in water hehehe

You are not crazy but you dont look too professional. People treat you with more respect when you got a company shirt on, and having them sign an estimate beforehand would be best. On my estimate It says payment do upon completion. I only except later payment from clients not first time customers. A higher minimum / prices filters out the cheap customers.

Good job brother!

I am enjoying all the fireman tips please keep them coming.