Amanda Berry's call to 911 / Full Call / HQ Audio 

I am a 13 year veteran police dispatcher/911 operator. The 911 operator seemed very inexperienced and/or ill-trained by the way she handled the call and the caller. It's easy to play "Monday morning quarterback" and say what I would have done differently. However, after much thought, I am confident that I would've done some things different than this 911 operator. If she had done what she should have and could have done, her response to the still volatile situation would have been much different. As a 911 operator I have at my fingertips access to a computer containing all missing persons files. If I am the 911 operator in this call I ask Amanda Berry for her date of birth. Once I have that I type her name in the computer searching missing persons files. I am then immediately given what we call a "hit" for a missing endangered juvenile named Amanda Berry. Upon looking at the date of entry--10 years prior to the call that I am on with Amanda Berry right now, I know this call is the real deal. I make sure the police dispatcher knows the gravity of the situation so they can tell officers to respond with lights and sirens. I also keep Amanda Berry on the phone until police arrive. I may need to give her instructions on how to keep herself out of harms way from the kidnapper should he emerge before police arrive. Simply checking the missing persons files would have changed the 911 operator's response. Thankful the 3 ladies are now safe and the monster is dead.