An Expensive Mistake 

Yeah, that’s it exactly, even if I mentioned they were collectors boots, they would still be able to get their refund. Good shout on selling through other dedicated websites for these, maybe I’ll do that in the future. Thanks 😊

Thanks! And yes very true, maybe the video will go viral and pay for the losses 😅 I always expect things like this to happen, felt a lot better just getting the refund sent and being done with it, knowing the buyer was partially satisfied.

Exactly that. Not every sale is a perfect home run 😊

Smart move, one to think about for future big ticket sales. These boots were definitely the ones I sold, knew it by certain marks in places etc

💯 Thanks

Thanks Caroline, yeah I’m getting addicted to the shoe sales, but definitely not complaining 😁

Thanks again Sarah, yeah did all I can to keep the buyer happy. Sometimes best to just get it sorted there & then and let it be in the past. Glad you’re enjoying the sale updates, more to come hopefully 😊

Shame about that! It’s happens though, we’ve got to try and keep the buyer as happy as possible with the bad experience. Thanks!

If it’s marked as delivered, don’t refund, you’re in the clear. These were 100% my boots, with the additional pictures he sent, I could confirm this, so was happy to refund.

That’s it, I recon a hot & cold loft for many years. Wearing the structure of the boots with time, just took a kick of a ball to find out 🥲

Nah not at all, suede is quite hardy tbh. Can withstand a good clean up well.

Thanks mate, yeah I like to share it all if I can. Including the junk stock I’m clearing out. Little by little the box space is freeing up ready for the boot sales! 🙌🏼

@@JammyDodgerFlips Yeah loving the content mate keep it up :)

Exactly that! Thank you 😊

I would have either had him return them and then had to refund either way, or just be done with it and get the refund sent right away. No way round it as a business account, unfortunately. But yeah, really only lost out on the buy price & postage 👍🏼

You would of had no choice but to give the full refund regardless, the only difference is if you decided not to you’d end up with a defect and most likely negative feedback

@@step9624exactly. No need to put the buyer through the hassle and risk the account defects.

Haha thanks! You’re the first to mention that 😅 it really works!🕵️‍♂️

Yes exactly! Just stings when you have the money, then it’s gone again 🥲

?

Exactly! I should’ve been more clear in the description that these were vintage pieces 😅

Keep the buyer happy (well as happy as you can do), refund, take the hit and move on 👍🏼 these things happen!

Strange that it happened just as I post this video! 🫠 good luck!

I had a similar problem with my own walking shoes. I'd had them years, didn't use them for a couple of years and then the next time I used them the soles and supports literally crumbled as I walked. Only lasted about 20 metres before it happened. There was no evidence looking at them as I put them on, and I know they'd been looked after and stored in my shoe cupboard. I guess perishing just happens 😢

i was a postie for 6 years, i at to buy my own shoes.

@@burningsoul1365 doesn’t surprise me! Years ago that wasn’t the case though!

That’s really interesting to know, funny that! Don’t blame them, they’re chunky boots, imagine walking miles in them everyday…

Lesson learnt. Think I’m going to be staying clear of these footy boot buys now. Plenty other shoes out there 👍🏼

Yeah unfortunately people very rarely read the details of items! Hope you didn’t loose out on too much.

Shame about that! But it happens, we’ve just got to accept the mistake and move on 😊 it’s quickly forgotten after a few sales roll in afterwards.

Just keep listing, good pictures, main thing as mentioned in my previous video is the pricing. Price it for what they sell for and people will see/buy your items 👍🏼

Ooo they’d would be worth a pretty penny now!

Agree, maybe I should have done something like this. Unfortunately no matter what, eBay would still allow the buyer to open a return and a refund will eventually have to be given. One of the downsides to having a business account.

Yeah, one of those things unfortunately as a business seller, having to allow all returns etc. He would’ve got the refund anyway in the end.

Thank you, I think I made the right call. 😊

Hey mate, shame! Obviously it’s a common thing with footy boots. Glad to know I did the correct thing, all about keeping buyers happy & protecting the feedback score 😅

Depends on the state of the shoe. Usually it’s a full on in/out scrub. If the soles come out, then they get cleaned separately as well as the laces. Thanks 😊

Nah they were mine. The additional photos he sent proved this. Could tell by certain creases, markings etc etc. very common on T90s for this to happen.

Thanks for watching, yep only sourcing/selling trainers & shoes currently. Best offer comes in to play after about a week of it being listed & unsold. Low sales are usually due to poor pricing, pictures, descriptions etc… one of the main things people do is fill their shops up with stuff people don’t actually want, so it sits for a while. Find the items that sell fast, then you’ll see an increase of sales. I currently only sit at 200 listed. But sell around 150-200 monthly. I’m seeing more sales now than I was at 350 listed everything random items. To answer the last question, shoe sales are going well because people currently struggle to afford brand new shoes, so go to sites such as eBay to buy as good as new but at a fraction of the cost. Hope this helps 😊

Wow! Some great insight and tips there, thanks. Out of interest, I've noticed on your video's that when you go to car boot sales you take the slow and steady approach, looking at each table and buying as you go. I have always tended to have a very quick scan look around first as i am mainly interested in a particular type of item, and then go slow and steady after. Any thoughts on which style you think is most effective?, as I think you go to a lot more and more regularly than me. Keep up with the great content!

Yeah buyer should’ve known that, but also my fault for not selling as a collectors piece and just useable footy boots.

Soak in water, hard scrub with a brush all over, microfibre scrub for the rubber soles/mid soles, always come up lovely! Takes 5 mins 🙌🏼

Haha who needs shoes anyway?!

@@JammyDodgerFlips good question lol apparently not me that day

Oh nice one! Love finding the cheap beaten up DMs. Sold a pair just the other day that I sniped for £5 🙌🏼

That’s a good idea, there were a few giveaways for me on the additional photos he sent, that made me 100% know they were my boots, slight imperfections, creases etc. So I was happy to process the refund, and make a positive experience.

It’s reassuring to know the majority of comments are saying the same thing! So glad to know I made the right call. Always a tough decision, but gotta keep the buyer happy at the end of the day. 😊

Thanks! The pictures I showed in the video were just a select few from the 10 or so he sent. There were slight imperfections that matched my boots in the listing 100%. So to avoid a negative, give an overall positive outcome for the buyer, I decided to refund right away and be done with it. In any other cases I would get them to return, but I just couldn’t see the benefit of it in this case & just got it sorted right away. I know it’s not the end of the world but a negative feedback would probably have come if I’d asked him to return, and then be stuck on the account for a year, reminding me of this months in the future, I’m sure I made the right call. Thanks for watching & appreciate your thoughts on it 😊

@@JammyDodgerFlips I get it, but you should never take an action specifically to avoid the chance of negative feedback. The moment you release yourself from that prison, the reselling game changes. The customer can still have a positive experience, even with a return. You said yourself, the boots looked brand new, we’re 20 years old BUT this can happen. The buyer could also understand that this can happen. For a £100 item I’m calling their bluff, can’t be training buyers that instant refunds are easy - even if they were being honest, which there’s every chance. Did you get your money back from Vinted? I know this comes across argumentative, it’s not meant to, just here because you asked for thoughts.

@@Married2Resellingnah I’m not seeing it as argumentative at all. Fully get where you’re coming from. This was a one of, as I said, I usually go through the whole process. Just this time I really didn’t see the benefit as they were definitely my boots and it just would have been a waste of time for us both. Appreciate your thoughts though! We all do things our own ways, this was how I dealt with the situation. Protecting my account, giving me peace of mind & a happy(ish) buyer 😊

It’s more to the fact that there was no use in a return, it just would have annoyed the buyer more, probably have got a negative on the account and just been a sour experience all round. I’m sure they would have returned, especially for a £100 item. Thanks 😊

Thanks 😊

Check out my previous video for some help on this. But I only promote at 2.1% - the secret is to price right. Don’t ask too much!

Exactly, just one of those things. All is forgotten & in the past now. 👍🏼

And they will almost never compensate you. - don't compensate for electronics over 20 years old - don't compensate for anything over 50 years old

@@carsgonewrong746 oh no they didn't compensate me said it was on the prohibited list of things they don't compensate for that's why I'm never using them again

Yeah always a risk with Evri, high chance any courier would’ve broke it though, so many parcels, they’re always getting chucked about in the warehouses

Just years of gaining random knowledge! That’s where the money is made in this business, the more you learn the more you earn 👍🏼

@@JammyDodgerFlips is it ok to buy shoes that look good and are also a bargain, even if you don’t the name of the shoes

Only worth buying cheap if they’re a certain model/brand that sells well, otherwise you’re just throwing money away.

Honestly, with boots like this, I wouldn’t have bothered as people are very particular about them and will probably see the secondhand glue. My thoughts were that if I refund immediately, the buyer is in the right mind not to leave any negative feedback and just has a positive experience despite the poor item.

Exactly that! Some problems are out of our hands. Much appreciated 👊🏼

Yeah agree with you, but unfortunately all part of the game when you have a business account, refunds/returns need to be accepted. It’s no harm done and a lesson learned to properly check my boots before selling!

Ps I collected nothing to do with my main interests a selection of vintage Italian boxed walking boots scarpa and zamberlan 40 years old, sooo I know all about this subject.

You obviously don’t understand what this channel is related to.

@JammyDodgerFlips Nah I do. Watched loads of your vids, but this time you got way too greedy.

Thanks Ally, yeah loved the DM’s! If I did a partial, unfortunately the buyer would have just got angry, probably left a negative and ended up getting the full refund from eBay. It’s not fair for us business sellers sometimes 😢

Your £2 coins are never going to sell 😂

And your golf clubs need better photos and more details of what the clubs are

I’ve got 19 watchers on the cheaper one

I’d add some more pictures to your listings, take a bit more time showing the items clearer. Other than that, add more listings, and the shop will start to gain traction & sales will come!