Apple vs Samsung Customer Service Battle!

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Опубликовано:

7 июн 2023

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Комментарии : 9 тыс.

@Mrwhosetheboss 10 месяцев назад

brb just heading to the local repair shop down the corner 😅 To check out my full breakdown of Apple's new Vision Pro Headset: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-SSC0RkJuBVw.html

@h2lion 10 месяцев назад

@rayaaaaaaz 10 месяцев назад

3rd reply!

@Unknown_Error9279 10 месяцев назад

love da vids

@dunker_ 10 месяцев назад

bro i love your vids ❤

@KLAKZER 10 месяцев назад

Great content my dude (first aswell)

@garry578 10 месяцев назад

That physically hurt me inside watching Arun purposefully impale those new phones with a pen.

@KobrokoHere 10 месяцев назад

@_Vark_ 10 месяцев назад

I dont think it was a pen, I think it was a "window cracking device"

@HShango 10 месяцев назад

Cope

@crentistismydentist 10 месяцев назад

And here I am, can't even afford a single iPhone

@normalhumans 10 месяцев назад

@Super Nostalgia average Christian

@MrUnknownXD 10 месяцев назад

As a brokie myself, the amount of pain that coursed through my veins when he shattered both the phones just within 10 seconds is absolutely immeasurable.

@Unknown_Error9279 10 месяцев назад

dad? you have my name but i have the actual one lol

@bestchannelexisting 10 месяцев назад

you have a million subscribers

@FuzzyPlayz-pf5dm 10 месяцев назад

So this is what a normal person does

@3ksubswith0vidschallenge 10 месяцев назад

You are everywhere 😂

@hamzaali6416 10 месяцев назад

same here man.

@ninjamaster143 7 месяцев назад

The fact that Arun still looked at the phone’s box even though he knew perfectly well which model it was 😂

@BigSwifter 10 дней назад

For clarifcation: Apple devices are sent to a Warehouse in Leicester and typically repaired the day they are received as they have a day to day turn around. The only time it takes longer is if they have to requote you for additional damage. It's very fast-paced considering the 100's of devices that get sent everyday

@sonicthefraghog4478 10 месяцев назад

I called Samsung support this week. I told the guy his speech was muffled/low quality and it was hard to understand him. He said I was the only customer who said this and everyone else was fine. Glad to see that every Samsung rep Arun spoke to was also indecipherable. Small things like that matter - it made the whole experience much more frustrating.

@els236 10 месяцев назад

I did call-centre work for a while and a lot of the internal policies of those out-sourced companies are utter crap. Despite me having some of the best studio-grade audio equipment on the market, they told me that it wouldn't work with their calling software, despite me using it throughout my training (which shocked them) and they sent me Amazon links to some £2 piece of shit USB mic+headphone combo and told me I HAD to use that, or I'd be breaking policy and would risk my job. It's no wonder a lot of these companies, especially ones that are still Work-From-Home, have the people on the other end sounding like they're talking through a bucket of muddy water.

@lucasf1674 10 месяцев назад

@@els236 Same bro. I've worked for call centers for Apple support and they force you to use a cheap low quality USB headset even though I offered to use my own expensive headset hardware.

@Michiro13 10 месяцев назад

It's their software. Samsung must really have to invest on their softphone soffware.

@WyattOShea 10 месяцев назад

@@els236 Jesus that's terrible... Any mic and headphones that can connect to your computer should have worked just fine but nooooooooo MUH POLICIES..... Why is that even a thing is beyond me.

@ulize. 10 месяцев назад

@@Michiro13 you're so funny, apple fanboy trying to get anything he can, they don't use any Samsung hardware to talk, it's literally unbranded garbage

@LozilNoronha 10 месяцев назад

I would love to see more reviewers doing stuff like this, It actually showcases what companies are doing wrong, Also helps consumers identify who is doing better.

@Orphioux 10 месяцев назад

It's just fluff, who breaks their phone and then calls the manufacturer to repair it? unless you have a Care Plus replacement plan etc where they immediately ship you a replacement you would be crazy not to get it repaired locally for less money, better data privacy and substantially cheaper. It's actually amusing in this video when Arun says he knows he got his original S23 ultra back because of the rear glass, he was incorrect, samsung would have ripped the internals and put them into a new housing (pretty much a whole new S23) and then glued his original rear glass onto the back of the new Screen / housing.

@blackstormfire 10 месяцев назад

Lozil if you want i can make a youtube video about how they deal with calls, service cases, and complains. i have been working for most major brands, and they all do the same, it is not only Samsung that is "money hungry" but every major brand, but there are things you can do as a customer to get a better service ;)

@wongpentelglobal 10 месяцев назад

@@blackstormfire elaborate how

@Booz2010 10 месяцев назад

Never Say NEVER 😎 Justin Bieber

@ainajoe5874 10 месяцев назад

They will just sleep while calling 😂

@user-py6ki5fs9c 8 месяцев назад

It is really interesting. In Korea, Samsung repair service takes 6 hours to 2 days to repair and Apple takes 5 days to 2 weeks.

@LukeSalazar-sh2mp 23 дня назад

soutH?

@Lordkleinstein 23 дня назад

In north it's probably illegal to even know what Samsung is@@LukeSalazar-sh2mp

@AllSuperheroMovieLover 23 дня назад

@@LukeSalazar-sh2mpof course because in North Korea, they don’t allow Apple or Samsung Because It’s Associated With America And South Korea, which they both hate

@Shadowizzardmoneygang 22 дня назад

That’s because longer distance and shipping time because they have to ship to apple then to repair center.

@user-dp9ue5pd5b 19 дней назад

samsung's home turf

@julianvillarreal1450 6 месяцев назад

4 months late but it’s definitely hard to choose which better since both companies have features that are exclusive to them. They are both amazing device companies.

@BloxyDoge_ 2 месяца назад

I was 6 months late

@BartikkCZ Месяц назад

Its not really hard, while Iphone is expensive to repair, it can be repaired mostly at their side. While Samsung or other androids can be repaired in local repair shops everyhwere in the world, i will be faster this way all the time and cheaper all the time.

@logrotno 10 месяцев назад

This why right to repair is soo important. A independent repair shop would have been much cheaper and faster

@Panzertank123 10 месяцев назад

Not much cheaper, if you use original parts. I am repair technician and the prices of Samsung OLED displays are astronomical.

@m3alemmajnoon137 10 месяцев назад

@@Panzertank123sk me 😂😂😂 I work in this industry, I own a cracked Huawei P40 Pro that have lines (refurbishing the screen won't work), The Oled aftermarket display is ironically way more expensive when comparing it with a used top AAA grade Huawei p40 pro whole device😂. This means that not only you get a screen, but also the cameras, the motherboard, the Battery, the back glass, the frame. A whole working device. And this is the cost at me, not the final customer😂😂😂

@rodrigofernety 10 месяцев назад

@@Panzertank123yeah

@key462 10 месяцев назад

@@Panzertank123 Gotta agree on that, but companies should still have to provide replacement parts for every of their products especialy for the most crucial parts like screens and batteries, and They must provide SCHEMATICS... its expensive for a reason...

@bocahdongo7769 10 месяцев назад

@@m3alemmajnoon137 Honestly the advantage isn't necessarily the price But more into availability, which complete pain in the butt on the other spectrum

@keepitsimpletech 10 месяцев назад

I used to work in the industry in Australia, Samsung was notorious for being one of the worst companies to deal with when needing to get a device repaired. They'd make simple mistakes and try to pass the blame. They were the slowest out of all the manufacturers and were horrible to deal with. Apple was always expensive and a pain in the amount of detail they'd want but would get the devices back to us the quickest. This shows me that nothing has changed in all those years.

@IdentifiantE.S 10 месяцев назад

Thanks man that’s pretty sad 😶

@ObieDancy 10 месяцев назад

This is 100% my experience with Samsung. You can count on them to place any blame they can on a third party or the customer themselves. In my 15 years experience working with Samsung through mobile computers and mobile phones they have never once accepted responsibility or held anyone accountable for an error or failure that was definitely their fault.

@randomdrawings123 10 месяцев назад

Honestly the money is worth the process being simpler and faster

@ohwhatworld5851 10 месяцев назад

More companies should hire Operations Analysts to help streamline and refine their archaic processes. It is such an overlooked aspect of running business.

@ObieDancy 10 месяцев назад

@@ohwhatworld5851 Companies like Samsung have already conducted research and determined acrions like this will not significantly improve profitablity or it would have happened before they, Samsung, decided to be content at being second best.

@ad9ack82 3 месяца назад

This exact thing happened to my wife. I mean exact! Phone returned unrepaired, after we didn't respond to the phone call she didn't receive!

@mariobalioteli531 7 месяцев назад

Your video was very very very helpful you touched every point and you deserve a thumbs up 👍

@drmohammedalmasri 10 месяцев назад

We would like to see just the same idea with Xiaomi, Google and other companies. This seems for us a really fun idea, thanks!

@zerma6 10 месяцев назад

Well to my surprise 4 years ago I tried with one plus and it mirrored the Apple experience but much cheaper !

@leorowse3612 10 месяцев назад

I would like to see the same with a pixel phone.

@sargambrown9185 10 месяцев назад

da faq is Xaomi?

@frankwang6366 10 месяцев назад

@@sargambrown9185 a smartphone company

@GKgoalkeeping 10 месяцев назад

Google fixed and returned my pixel 7 in a week

@nivinhanna 10 месяцев назад

I'm a Sammy owner and I find it shameful how badly they handled this. Sadly, my own experiences in the past were the same. Luckily my S22 Ultra has been solid to date.

@DeepDishPizza 10 месяцев назад

I won’t take calls or texts from anyone unless they use an Apple device.

@nivinhanna 10 месяцев назад

@@DeepDishPizza lol, good for you 😂

@SumiEwiets-idgaf 10 месяцев назад

@@DeepDishPizza Ok, I don't think anyone would wanna talk to Apple fanboy weirdos either lol😂

@chiranjeevsahoo4960 10 месяцев назад

@@DeepDishPizzaWoah, we've got the all up the apple's ass guy over here.

@sk-ig4wt 10 месяцев назад

bro why are u feeling bad lol its the company

@princeappau1871 3 месяца назад

You have put alot in making this video bro. You are the best

@jabbathehuttt2832 7 месяцев назад

Samsung support has been horrible with me its been ridicoulous, i sent my phone in about 3 weeks ago, and have yet to come back with anything

@amaljoe367 10 месяцев назад

This is why having the right to repair matters. We can get it fixed faster and cheaper from somewhere else

@theduckboy8396 10 месяцев назад

Yes, 400 pounds for a screen is unbelevable!

@el0qo 10 месяцев назад

Service that I used managed to fix my screen in a couple of hours. Twice, iPhone X and iPhone 12.

@josh3326 10 месяцев назад

LOUIS ROSSMAN is the best!

@IdentifiantE.S 10 месяцев назад

@@theduckboy8396Fr that’s crazy 😅

@Dont_Read_My_Picture 10 месяцев назад

Don't read my name.!!.

@rrennnerr 10 месяцев назад

Apple’s repair system seems to fall under the phrase: “In order to maintain the quality and efficiency of our process, we are unable to lower our price.”

@mbizozo6271 10 месяцев назад

Yuhp.

@KeenVanguard 10 месяцев назад

It’s the way to get people to get apple care. $29 crack screen and it can be done in store. They have a monthly option or a 2yr plan. Samsung has the same thing but the terrible service won’t.

@Bean_guy2 10 месяцев назад

AppleCare+ is really good though

@Stix_Zidinia 10 месяцев назад

Good. Apple is the only company where you pay for what you get - quality. Big difference from Samsung - who uses literal hot glue to secure components in their flagship phone to cut costs. You would never, ever - see that in any apple device.

@chilly1661 10 месяцев назад

@@Stix_Zidinia interesting

@zurgmuckerberg 4 месяца назад

2:36 the way she said "device" feels familiar. 😂

@SwissOO1 4 месяца назад

Bluetooth lady

@SirensOfNC 2 месяца назад

connecteda sucessfulay

@feelckins Месяц назад

chinese bluetooth lady

@CrammyCram 8 дней назад

Je bluejewth jevishe ije readjy tjo pjaaieh

@PeciniVideoKlipovi 16 часов назад

Da BlUeToOtHa DeViCeUh HaS bEeN uHhH... cOnNeCtEd SuCcEsSfUlLy

@mrmichaelrae 8 месяцев назад

Here in US there are plenty of shops, often in shopping malls, which replace broken screens while you wait. Vastly cheaper. Since you were already out of warranty there is no issue about invalidating it. I purchase AppleCare with noewApple products and have experienced impeccable responses.

@Drakshl 3 месяца назад

Common in the UK too, i think they just wanted to check in on the first party process

@MineAccess 10 месяцев назад

7:13 bros really wearing a nothing t-shirt and using an iphone to text samsung 💀

@finn27 8 месяцев назад

Officially stopped Phone War ☠️

@Culereterno1899 Месяц назад

He has all those companies Flagships they won't do shit rather than staring lol 😂

@misslia5829 10 месяцев назад

Please do this with other brands! It would be interesting to see the different customer service experience.

@avieshek 10 месяцев назад

Oppo-Vivo… Xiaomi~

@ddjoshua 10 месяцев назад

Yes pls

@WillRhan 10 месяцев назад

He did years ago but he didn't send any phone in that one.

@riot9179 9 месяцев назад

Pretty sure that Samsung & Google is the best you can get in the Android market. Pretty sure that most of chinese smartphones like Xiaomi, Oppo and others would take AT LEAST 1 month, but it is likely that it will take even 2/3 months.

@City1Tiger 9 месяцев назад

@@riot9179 nah oppo wont even respond at all to my emails

@israelsilas3256 7 месяцев назад

I have never skipped your video, it’s so interesting 😊

@anas4fifi 7 месяцев назад

this is such a quality content I'd appreciate so much

@Marenthyu 10 месяцев назад

I've only had the joy of getting a repair from Google so far - their process was entirely online, so no call needed and absolutely smooth. They sent a box, it arrived next day (or so), within a week i had it back in a "Hello again!" Box. That little touch of "Hello again!" had me absolutely smiling. Flawless, no complaints. Minimizing the direct human interaction (calls) definitely helped. (Note that even if it was for a company, it would have been the same procedure as an individual.)

@Carcosahead 10 месяцев назад

If only google offered pixels phones in my country, one can only dream I guess

@CrusiobTV 10 месяцев назад

On Wednesday I had a chat with Apple Support about an issue with my AirPods. Other person on the chat knew what they were talking about and we quickly got the repair process kicked off. Today (yesterday was a public holiday) someone came to pick up the AirPods to deliver them to the Apple Store. Everything worked awesome so far.

@snoopiffer 10 месяцев назад

I've dealt with google personally and it was a simple chat on their website they gave me a label i sent it off, i had email updates every step of the way and i could even track where it was. I waited 7 days and it was back with me, in that time they sent it from the uk to poland, "fixed" it and gave it back. However I think i did recieve an entirely different device as my broken device had its IMEI number on the sim tray and a few scratches and grooves in the plastic (pixel 4a with no case) and the one they sent me back had no IMEI number In the sim card tray and also no scratches and as a bonus the battery life was way better than my, at this point 18 month old phone. Overall a great experience.

@bapoTV 10 месяцев назад

@@snoopifferdid they transfer all your data/system settings though?

@robmalcolm8042 10 месяцев назад

@@Carcosahead if only they had phones that last a while and don’t crack easily lol

@brokenphones 10 месяцев назад

Interesting video. Should have had the 'corner shop' option included so a direct comparison could be made with their repair quality versus the big guys.

@gioprox5207 9 месяцев назад

The quality of the repair itself will be the same. The experience, however, will be much simpler and faster as you are handing over the phone physically. If you hand over the phone to apple and Samsung physically (which you should always do tbh) both repairs will be pretty fast and probably cheaper than the repairs shown in this video

@saf1729 9 месяцев назад

@@gioprox5207not really, a lot of them use crappy aftermarket displays, so the quality can be a downgrade from the original ones.

@Fluggerblah 9 месяцев назад

@@saf1729not to mention how using third party repairs usually voids the warranty

@QwoaX 8 месяцев назад

@@saf1729 I don't think Apple even allows aftermarket replacements of anything. iOS nowadays comes with pre-installed ransomware bricking the device if you install non-Apple components. You can't even use original replacements from other Apple products because they serialized everything and they are harrassing you with annoying pop-ups if they detect any serial number that doesn't belong to that device.

@MartinWasTaken 8 месяцев назад

@@QwoaXYou can use some after market components bot not all of them, you can use an aftermarket LCD but it won't have the full function.

@TeamEvilPug 8 месяцев назад

"put the box in the bag.." doesn't sound too difficult.

@raghavsharma9517 8 месяцев назад

This Video auto played and I ended up watching the entire video. What a tidy piece of work!

@feelckins Месяц назад

same 😂😂

@gold_hampter4017 10 месяцев назад

I think fans will have a field day if Arun ever forgets to rickroll us 😂😂

@MohamedHumaidh 10 месяцев назад

Yeah

@MSSMEG2005 10 месяцев назад

IM BETTER THAN MRWHOSETHEBOSS

@unboxit14may 10 месяцев назад

😂

@danubking_vietnam4627 10 месяцев назад

@@MSSMEG2005 the only thing you are better at is recieving this ratio and counting calories per day

@boneszy 10 месяцев назад

@@danubking_vietnam4627ratio card declined

@HoboToess 10 месяцев назад

I don't think in the history of RU-vid theres been a youtuber that pumps out such thought out and high quality content like this on such a regular basis. Insane and I'm a huge fan!

@MSSMEG2005 10 месяцев назад

IM BETTER THAN MRWHOSETHEBOSS

@Iminsaneforcookies 10 месяцев назад

@@MSSMEG2005 man shut yo goofy ahh

@KobrokoHere 10 месяцев назад

And you can please get off this platform

@messi_is_the_goat_0 10 месяцев назад

@@MSSMEG2005 no you arent

@prafullrahangdale6660 10 месяцев назад

@@MSSMEG2005 😂

@thetanbrahmavinashak5268 8 месяцев назад

We want more videos like this!!! This matters.

@Tejaskaushikop 6 месяцев назад

When he broke those flagship phones, i literally got pain in my kidneys😂😂

@ZOCCOK 10 месяцев назад

This is the reason why I always go to the repair shops/service centers personally to deposit and collect the phone. Much easier to explain the problem, and much, much quicker repair times (Sometimes they just ask you to wait and repair your phone and give it back to you within 30 minutes). I have dealt with Samsung, Mi, and Micromax, for cracked screens, busted camera, etc. and as long as you physically go to their service centers, you are golden.

@Azx12345 10 месяцев назад

Exactly going there physically makes it way more easier then just calling the service center

@ahmedhamdan2009 10 месяцев назад

I couldn't agree more 👍🏻

@etmtndc 10 месяцев назад

That's only an option if there's one near where you live.

@Girvo747 10 месяцев назад

Samsung doesn’t have a service centre where I am, and Apple does sadly :(

@wazzoworange 10 месяцев назад

My nearest repair centre is a 2 hour drive away so not practicle to visit. I recently had to send my Samsung device in for repair and it took 7 days all in from first contacting them to getting the phone back so not too bad.

@mrmarvel1675 10 месяцев назад

Samsung also have an option where they send a engineer out to you with the parts and repair it anywhere - I had a phone collected and fixed outside my workplace during my lunch break. I'm surprised this was not mentioned in this video.

@mrkindxxx5192 10 месяцев назад

Because he is a payed apple funboy

@WalterYeti 10 месяцев назад

Samsung Mobile Repair. This is how you should do a Samsung repair.... Mobile service is way faster, more convenient and absolutely no issues

@ntcong 10 месяцев назад

Or you can go directly to a Samsung support center and get it done in 15 minutes.

@notlxrd2 10 месяцев назад

@@mrkindxxx5192 Apple isnt paying anyone goofball

@roteschwert 10 месяцев назад

@@mrkindxxx5192 It isn't his fault Samsung's customer support is shite

@SectorfiveYT 8 месяцев назад

I'm just watching this video from Serbia for fun, here in my country we don;t have either samsung or apple officially doing such repairs or collections, here we have carriers or official retailers that sell such phones and all of them have their own repair centers, so they either collect or you take the phone to one of their shops for repair, and you pay them after evaluation and then you get back the phone within a few weeks, or you can just go to a corner shop and have some person who does repairs repair it for you there.

@sanjukumar 26 дней назад

Hey , I love to watch your videos, though they are lengthy, they are not boring at all. I would like to what software is being used to edit this video ? Is it FCPX or some other ?

@Gary0557 10 месяцев назад

You've got more patience than I would have had with Samsung.

@Electrodexify 10 месяцев назад

I've dealt with Samsung many times and they do not take this long, Arun is an Apple fanboy and it's obvious at how he presents every small little thing in Apples favor

@Gary0557 10 месяцев назад

@@Electrodexify yes but that just suggests you're a Samsing knight. Being a fan boy of any brand is dumb.😂

@tenzaemtade6146 10 месяцев назад

@@Gary0557 probably because it's not his daily driver

@BorisMakingTea 10 месяцев назад

@@ElectrodexifyI've had good and bad service. Had a watch break and I had it collected and returned in 6 days. I think it was mainly because they have British call centres. With my TV it was a whole different game. They were in the Philadelphians for the call centres and it was hard to actually get the point over. And that was a lengthy process. But I guess it alwasy goes back to... It depends on who you speak to.

@jen-EL 10 месяцев назад

⁠@@Electrodexify it’s clear the video went woosh with you. Arun’s case with Samsung might have just been a one off scenario. Your case might just be an exception. How you went to “Oh Arun is picking favourites because he somehow magically messed with them to make them take 29 days” kinda whooshed past me…

@Basti-7832 10 месяцев назад

2:59 When the woman said DPD,I just kept thinking of Dwarf Police Department 😂😂

@ayanbossyt7536 10 месяцев назад

What the heck is dwarf police department 🤣🤣🤣😭

@Tek4uOfficial 10 месяцев назад

@@ayanbossyt7536 fbi 💀

@Eliteplayer-roblox 3 месяца назад

Yeah it's a series from a RU-vidr the DPD series

@MidhunvSankar 7 месяцев назад

Nice topic

@alanamoses386 8 месяцев назад

9:14 not "call mum" on his to-do list in the bg 💀

@spacefalcon6900 10 месяцев назад

3:17 THAT'S WHAT HE SAID!!!!!!!

@cheese-nipples-1728 10 месяцев назад

What*

@LaptopEnthusiast 10 месяцев назад

8:00 Cloth: NOTHING Phone: Apple Calling: SAMSUNG But I can't believe that Samsung haven't improved a bit even after his old video about customer service form 2 years ago......

@shishir8076 10 месяцев назад

Me : Watching on Nokia

@michaelfedorsha8147 7 месяцев назад

I recently had my girlfriend's Galaxy Flip 4 repaired and the whole phone call, to get the box shipped and to make a claim, took about negative 7 seconds! I'm not going to lie but I think we actually went back in time, that's how fast and easy the whole procedure was!!! They got the phone back in record time

@SomeRandomBeeGuy 8 месяцев назад

The samsung repair center was a one time thing that i ever heard my experience was very great in 2 business days back!

@cristianmarinciu8156 10 месяцев назад

I think you should also test their seal. After this kind of repair, in the brand service center, they should maintain their IP68 certification.

@ramanshwadhwa4366 10 месяцев назад

Happened with me, my phone was repaired for a manufacturing defect it was for free and they didn’t seal it properly and water went in and the phone got destroyed new iphone 14 pro 256 gb gone. Service centre denied their responsibility and I have stopped using apple since.

@oopdigdigfig9786 10 месяцев назад

Neither company covers water damage in their warranty as far as I know. You'd be best to avoid getting your phone wet if possible. Also there are apps that use the barometer inside your phone to check if it's still water resistant

@SToXC_. 10 месяцев назад

it is 100% written somewhere the ip68 rating is forever compromised when phone breaks and u get repair

@treezz1039 10 месяцев назад

@@ramanshwadhwa4366 now you have used both brands, which do you think is best

@CThienV 10 месяцев назад

Happened to me too with a SamsungCare swapped device.

@blazing_skill1372 10 месяцев назад

This brought back memories of when my Samsung TV needed repairing. Sad to say I had an even worse time, taking months before the repair was carried out. Just a bad experience all together with Samsung support

@ardayaylaci 10 месяцев назад

When our tv broke they fixed it after we gave the tv in 1.5 days,less than 48 hours. guess it differs country to country

@hnpagan3112 10 месяцев назад

Happened to me my TV broke make the call Saturday, on Monday it was a Samsung guy at home to check on the TV the TV wasn't repairable and two weeks later they send me the full price of what I paid for the TV and every two days I have a call from Samsung just to let me now they were working in my transaction. I'm from Puerto Rico 🇵🇷

@ljeans531 10 месяцев назад

Here's where the pros and cons are. If you pay for samsung care then you can go to almost any repair shop and have it done for free that day. Apple doesn't even have that. But Samsung repair shops also do it WITHOUT Samsung care in about 2 days for the same price as sending it in.

@ardayaylaci 10 месяцев назад

@@ljeans531 we picked up the tv gone to the certified samsung repair shop and gave the tv next day they called and gave the tv back they did it for a really good cheap price im from turkey also its always better to give the product you bought face to face its much better when you have a repair shop personal to call

@abzinhoo 10 месяцев назад

@MrArdytube 8 месяцев назад

That is a lovely massaging lounge chair you have. The cat seems very satisfied

@Firstsgirl 8 месяцев назад

Many many thanks, brother!

@Red.Rabbit. 10 месяцев назад

4:30 that wallpaper is AMAZING

@noname-ck2os 10 месяцев назад

0:28 who's gonna service me the best💀😂

@Former_JackSucksAtLife_Fan11 10 месяцев назад

@johnbelden 8 месяцев назад

My wifes iPhone decided her camera wasnt a genuine part one day months ago. We finally decided to send it in last week. We spoke to Apple Monday, got the box on Wednesday, shipped it out on Friday and we had the phone back and repaired on the following Wednesday.

@ssj4gogeta2003 10 месяцев назад

One thing I'm surprised isn't taken advantage of here is that you can just iMessage Apple. When I had the Airpod Pro hissing problem, I just reached out via iMessage, ran through the troubleshooting, and they sent me a box for my Airpod Pros to look at them. No need to stay on the phone or go through an auto-attendant first. That's what makes Apple's repair process great to me.

@mr.reputation 9 месяцев назад

I think the most familiar service type for Korean Galaxy users is to visit the Samsung Service Center and get it repaired. The reason is that the repair is usually completed within an hour except for the waiting time, and if you return the broken display to Samsung, the repair cost will be lower.(It costs about $185 to return the S23 Ultra display, but it costs about $62 to sign up for Samsung Care Plus.) So it was a big shot for me to get my phone repaired and wait for almost a week to a month to fix it.

@Harris022 2 месяца назад

This seems to be a Korean only service. Here in Germany we have Samsung service centers but the dont repair anything on the same day, you have to turn in your phone and it will still be sent to a repair shop which takes at least 7 days.

@jankrnac3535 2 месяца назад

In Slovakia I can get it into shop where I buyed it or go into Samsung shop where they can look on it and send on repair. Maybe in Bratislava is some Samsung center because there is a one of Samsung development centers but in central Slovakia I know only about stores. And it is still much better option that send it in box somewhere.

@hid4 Месяц назад

@Harris022 it's also like that in Indonesia. I've done that, less than an hour excluding the trip, and no queue

@johantriadi7113 Месяц назад

Yeah in indonesia we just bring it to service center as soon as possible. Then they gonna be fix it for you.

@triplexdengine Месяц назад

In Ukraine we have this 1-hour feature as well as Care program for your first out-of-warranty case screen repair

@jonasstone1520 7 месяцев назад

Opening the Samsung chat support page on an Iphone is just brilliant.

@edleenamorespinosa7185 4 месяца назад

As someone who worked as a cs on a mobile company, most likely the repair is done by a separate "partner" repair shop which is why the samsung rep wasnt able to make changes on the repair request cause only the repair shop has the access to it

@kylecastellino6402 10 месяцев назад

I'm a pixel user in Australia and I was really impressed by the customer service I received recently. I was having troubles with charging my device. They agreed to send me a replacement just from a chat within settings. I literally had the new phone before I could send in the old one lol. It's refurbished but nearly brand new. Definitely love the Google pixel customer experience!

@DotSulee 10 месяцев назад

same

@FaizanKhan-ds4id 10 месяцев назад

That's coz charge port in pixels are attached to the motherboard and hence cannot be repaired. Replacement is the only option apart from the soldering which is not recommended. 😊

@kylecastellino6402 10 месяцев назад

@@FaizanKhan-ds4id oh ok that's interesting. Tbh idc as long as I get good customer experience and an outcome with which I'm satisfied. I had to always hold my charger to charge it which implied that a connection was loose in my phone. Was lucky but yeah. Thanks for the info tho!

@g33k_Tech 10 месяцев назад

il buy google one day

@kylecastellino6402 10 месяцев назад

@@g33k_Tech definitely worth it! However I'd recommend to go for the regular ones and skip the pro lineup. They're not worth the extra $300 😅

@dylanevans5644 10 месяцев назад

It would be interesting to do an in-store version of this. I agree that Samsung call centers are a nightmare, but have been pleasantly surprised by their 'experience centers'. Had a cracked hinge on my Fold 4 which i took in for repair and it was back with me 2 days later - repaired in store.

@lllivZ 9 месяцев назад

My fold 4 take 1 week to book a repair and another 1 week to repair in London. What a nightmare . And they also want to replace my battery but only my screen is cracked

@SuckishGaming 9 месяцев назад

My in store experience with Apple was great. They can offer a loaner phone of older generation while you’re phone is being repaired

@octoslut 8 месяцев назад

bra how u cracking a fold lol isn't it a expensive phone?? you should baby it

@dylanevans5644 8 месяцев назад

@@octoslut Eh it's not that expensive. With trade in and release deals it was about 500quid with 100quid voucher for the Samsung store. But honestly that's irrelevant. Either I put a case on it so fat and rugged i hate using it or I accept that I'm gonna break it from time to time. Idk about you but things get dropped, doesn't matter how much I baby them.

@octoslut 8 месяцев назад

@@dylanevans5644 bud i am in canada, our dollar is worthless.

@jungleworld11 6 месяцев назад

Great video - as usual! Thanks

@kalafalas246 8 месяцев назад

I’m only 1:30 in and Apple has won because you have the option to go to an OEM store for repair.

@pratikaghao9065 10 месяцев назад

6:18 and the cat is having massage 😂❤️❤️✨

@mohannadalchalabi4173 10 месяцев назад

In the UAE I've had three Samsung screen repairs, all done via Samsung care. All three times I went to a Samsung store and got my phones back within 2-3 hours. For Apple had to get a repair done once and went into the Apple Store and after less than a week got a replacement phone. So far here both have done well for me.

@shaoors 10 месяцев назад

Bro use a screen guard already

@Shibu_069 10 месяцев назад

@@shaoors and a Phone Case too, just in… *case*

@bataitez6983 10 месяцев назад

@@Shibu_069 love that

@mohannadalchalabi4173 10 месяцев назад

@@Shibu_069 yup always take care of my phones. Can't help it if a heavy object hits or falls on to it accidentally. One out of those four.... Others were screen faults

@mohannadalchalabi4173 10 месяцев назад

@@1finalfailure yup both do quick services here at least from my experiences

@julianjinx 2 месяца назад

My favorite Mr whosetheboss video

@onee 27 дней назад

The service center Samsung works with reminds me of a company that does most repairs they do in the Netherlands. It takes long and they often do it bad, so you have to keep resending it a couple of times....

@sanketghorpade9805 10 месяцев назад

I think you should make one where you go into the service centre as 99% of people go physically into the centre instead of like calling up apple or Samsung online , and thats also probably why both of their sites aren't optimised for that

@benpaulik2327 10 месяцев назад

TBH, if they saw him with a camera, they would make sure to do their best, even if that's not what they would do for a normal customer.

@asdf3568 10 месяцев назад

99% of people living in a large city

@cantingvenus2 10 месяцев назад

@Ben Paulík there exist certain hidden cameras like a shirt button camera but idk What the quality might be

@Dont_Read_My_Picture 10 месяцев назад

Don't read my name.!!

@greylawson6352 10 месяцев назад

If only there a Samsung store existed lol, Apple is basically the only ones providing in store 1st party support

@R3cce 10 месяцев назад

A lot of heavy breathing happening 2:50 😂😂😂

@lonely_7891 10 месяцев назад

2:49

@TheCardboardPizza 7 месяцев назад

Fantastic video. I really prefer iPhone because among other reasons, living in the US, I can just go to an Apple Store or Best Buy for help. I've never had an issue they couldn't fix in store, and when I needed an airpod replaced, they shipped everything very fast. I've wondered if it's as smooth over seas.

@BlipThis 8 месяцев назад

That's why I love Apple. Yes, more expensive... but try getting your iPhone replaced under AppleCare when you're across the globe - it's a brilliantly seamless experience! I had my phone break in Japan and they recognized my phone was a North American version so they replaced it with that version instead of the Japanese version (which requires a loud flash sound to come on when you take photos to deter voyeur shots). Worth the cost imo.

@__keys 2 месяца назад

Random repair shops will do it cheaper and just as well if not better

@-_--th8vp Месяц назад

I highly, highly doubt it will be “just as well” let alone even better.

@Culereterno1899 Месяц назад

@@__keys Ah yes normal repair shops does it better than literal experts with the expertise of that specific phone Lmao 🤣

@ballonhoho6363 Месяц назад

@@Culereterno1899trust me a normal repair shop could fix your iPhone some even faster than apple does 😂😂😂

@Culereterno1899 Месяц назад

@@ballonhoho6363 I trust apple more they won't FUCK up and they wouldn't fuck with my phone

@jayroberts8297 10 месяцев назад

I've had broken phones from both companies. There are "authorized service centers" that I've used for them a couple times with 0 issues. With Apple I've set an appointment, walked in, and it was taken care of promptly. Apples service is second to none with the issues I've had. It certainly will vary but the fact that Apple has stores that I can go to make it a little easier.

@annabananaSplitz1 10 месяцев назад

that doesn't work in developing countries tho and that's why i'll never buy an apple. at least samsung has service centers in the Caribbean but where's apple? i had an apple account many moons ago for itunes and then i stopped using it. wanted to deactivate the account and it was a headache bcuz i dont have an apple device and was locked out of same account. it's ludicrous

@wild4130 10 месяцев назад

@@annabananaSplitz1 didn’t ask

@AFTERSHOCK-bh7hh 10 месяцев назад

Same. Destroyed my iPhone, tried to get it fixed through T-Mobile to no avail, then walked into the Apple store and got a brand new one within 30 minutes. I did pay $100 because I had insurance but it was a 13 Pro Max so that's not bad.

@StaceChristopher 10 месяцев назад

In Australian the apple service is perfection

@genericgarbagegamingchanne9466 10 месяцев назад

@@wild4130 what’s your problem kid.

@jadumonisaikia4624 10 месяцев назад

I went to the Samsung service centre personally and they repaired my S21 broken display within an hour... So its always better to visit personally rather than shipping...

@drixxer 10 месяцев назад

Yeah i did the same with my s22+ got it done within a couple hours

@pulaktrivedi9743 10 месяцев назад

My A52s took 2 days because the display wasn't available back then, otherwise they said it was on the spot repairable...

@alex_ob1 10 месяцев назад

Do they pressure test after, to check the waterproofing?

@jarekmazurek2401 10 месяцев назад

I've had the same experience with my broken s6 edge. Phone was repaired the same day.

@keegieweegs6587 10 месяцев назад

@@alex_ob1 yeah all Samsung authorized service centres use the same press pads that samsung uses to seal their phones to give it back whatever water resistance rating it had previously

@kahluacoke 8 месяцев назад

Local corner repair shops don't necessarily mean that your device will be fixed properly. In some instances the local repair shop could make things worse to the point of rendering your device useless. I would say you really would have to do research on local shops if you go that route.

@1t3mized 8 месяцев назад

I got to a corner shop, and they have rlly good fixes and like hundreds of dollars cheaper

@jebafariha5875 10 месяцев назад

6:20 The cat want some message on the massage chair😂

@SketchyParakeet 10 месяцев назад

The cats name is milo

@minibixxx 10 месяцев назад

More service support videos !! We need creators doing this full time 😁

@internet_userr 10 месяцев назад

Plz subtitles

@aidanbrennan7389 10 месяцев назад

Totally agree.

@johnatkinson1111 8 месяцев назад

also a big difference is if this is your personal phone you use day to day, with Samsung you have to send it in for repair where as with Apple they can do repair's in store. For screens and batteries they often quote 2 hour turn overs for repairs so while this was an experiment on the customer service side, if you needed to get your phone back up and running again Apple could be faster in many cases unless you live no only far from an Apple Store but also a certified apple repair shop(ie the ones apple marks on their site and are confirmed to use genuine parts)

@maxarvlo 10 месяцев назад

Apple customer care has always been impecable for me, what this video doesn’t cover either is that many Apple customers are within a reasonable distance of an Apple Store or Apple certified repair center like Best Buy and could potentially skip the ship in process and get a same day repair done.

@ulize. 10 месяцев назад

cool, im near a samsung store so i could do the same thing, the point isnt the store.

@maxarvlo 10 месяцев назад

@@ulize. the number of Samsung stores doesn’t come close to the number of Apple stores. Way more iPhone users have access to an Apple Store than Galaxy users to a Samsung Store

@saak18 10 месяцев назад

@@maxarvlo Well in my country doesn’t have Apple but we have many Samsung store. So I can’t agree on that (at least for my experience my country).

@ulize. 10 месяцев назад

@@maxarvlo elitist thinking that their country is the only country that exists

@joer8386 10 месяцев назад

@@ulize. Stop being childish. This has nothing to do with thinking that their country is the only country that exists. Both Whostheboss and the OP where stating where they live, which UK and US. Also, those countries are the ones that uses iPhone and Samsung the most. Aside from Japan, of course. Every other country that I have been uses other brands or cheaper Samsungs.

@VAISHALIDORANALA 10 месяцев назад

5:30 I lost it when he said ''Sometimes I wish I hadn't" 😂😂😂

@domdomdomme1203 8 месяцев назад

That’s why I get Apple Care Plus on basically any device. I know it’s very expensive, but you get the fast servicing of broken devices for a far lesser price than any out of warranty repairs.

@imranetic 3 месяца назад

Samsung provides customer service? That’s news to me.

@Haseeb2k08 10 месяцев назад

One thing I can always vouch for Apple is their customer service is always a top notch. From making any tech support call to getting any assistance. Repairs I do agree that they are expensive but again there always very helpful for each step of the way.

@j.e3651 8 месяцев назад

Lmao indeed, aslong as they can milk your money, Louis Rossman covers this in depth.

@CristianZamora 8 месяцев назад

You have ZERO clue... and I have said it before, there are MANY MANY that try to switch to iPhone but come back to Samsung, VERY VERY FEW that buy an Android and go back to iPhone...

@haak4251 8 месяцев назад

@@CristianZamoraim one of those i still have an android as my side phone but my main is iphone all my friends have moved to iphone too ^^

@Chronically_ChiII 8 месяцев назад

I feel like the people that move to iPhone do it either by perceived status or because they already have a mac and apple is very good at coaxing people into their eco-system.

@vipulgarg8575 8 месяцев назад

@@haak4251 But you are somehow proving his point. Why do you need to keep an Android phone as your side phone, if you already have an iPhone? Because you wanna enjoy the freedom of Android, that you won't get on the iPhone. You have kept an iPhone only for social acceptance.

@lilalampenmann1427 10 месяцев назад

I have to say that I had a very good experience with the Samsung service. A few years ago my screen broke in a fall. So I went to the Samsung website and described my damage there in no time. In the end I could choose whether I wanted to send it to Samsung or have the "Samsung Repair Bus" come for 15€ more. For this small surcharge I decided to use the Samsung Repair Bus. He was there the next day, took my smartphone and repaired it in the Samsung Repair Bus within an hour. After an hour I had my smartphone back with a new display and even got a battery replacement free of charge.

@stevenlewis149 10 месяцев назад

Great video - I've recently had to get my fold 4 inner screen replaced/repaired but I took it to the Samsung Experience store rather than do the mail-in. It was back with me in about 5 days, again with new batteries so it was pretty good!

@ablet85 10 месяцев назад

Really depends who you get. In Australia I had an issue with first gen AirPod pros. Took it in and the tech said these have been known to have a similar issue, I won’t even test them and handed a new pair whilst the first were outside warranty.

@lol007 10 месяцев назад

I fixed my Samsung though 3rd party insurance but directly with Samsung service with shipping out and delivery back in only 4 days and it was during covid with the fold. It costed me with insurance 40Euro. Very pleased.

@SirBrucie 10 месяцев назад

Same, they offered me a ultra for just $300 because last time I bundled galaxy watch work s22+. Very gud yah?

@VividReads 10 месяцев назад

It probably depends on what country you are in and what services they offer. I’m in the UK like Arun and the time it took him to get his phone back doesn’t bode well.

@omarp-r-o3201 7 месяцев назад

Amazing battle, but I suggest to try to make water test for both phone after the repaired 😊

@user-gy8uh5rq7b 8 месяцев назад

OK this is very different from how Samsung service works in Korea. There's Samsung service centre every 1~2miles in Seoul. And such as repairing the screen just needs 1H maximum. (I mean the ENTIRE process in 1H even without reservations) + i do have the insurance which costs me 3$ per month, it charges me 62$ to repair a smashed display

@jose162204 10 месяцев назад

Just as an FYI if you have Apple Care + with Accidental Damage included, then a front or back panel repair is only $29.00 instead of the almost $500.

@asrig3880 10 месяцев назад

And that cost...?

@BrandonGavin_EDC 10 месяцев назад

💯 totally worth the cost

@BrandonGavin_EDC 10 месяцев назад

@@asrig3880 200 bucks covers everything though. I always have it to get the battery replaced when it inevitably fails after a year or two.

@8xus_ 10 месяцев назад

Wow…

@liamsz 10 месяцев назад

Also I believe they send u a brand new device while your device is being worked on

@shravanacharyaofficial 10 месяцев назад

The amount of pain i felt watching you damage those expensive phones is unimaginable.

@siddhartha941 8 месяцев назад

If you walk into apple store they’ll do it in a couple hours and if you pay a little more they’ll straight swap it for a refurbished new piece

@BornToBeWyld 7 месяцев назад

I actually did go to a corner shop when I smashed my screen. I dropped it off at a place 30 minutes away, and the guy spent a few days on it. Once it was sorted, he actually offered to drop the phone back off to my house himself, at 9pm at night. For under £100, I got a completely working screen again

@ethanpowell3203 10 месяцев назад

I’ve had a similar positive experience using Apple’s repair service under warranty. Very smooth process. I took my device to an Apple Store and got it shipped back to me about three days later. Good customer service speaks volumes!

@magneticphieu 8 месяцев назад

How much did you pay to get that?

@mikldude9376 8 месяцев назад

Who cares , id rather pay extra and get my device back quick smart without rooting around , a month to have your phone repaired is unacceptable no matter how cheap the repair is . @@magneticphieu

@hey_aurie 6 месяцев назад

Except you probably had to pay half the price of your phone for it 🥰

@jumbomuffin1316 5 месяцев назад

@@hey_auriedoesn’t matter if you work… people who own Apple products work

@developingNerd 3 месяца назад

@@hey_aurieat least the user was not without his phone for 30 DAYS. Maybe apple services are absolutely expensive, but they provide you that butter smooth customer service. You can pay for apple care+ which is actually a cheaper alternative and apple will repair your phone at dirt cheap prices

@Purpcario 10 месяцев назад

6:03 CAT IN A CHAIR

@No1Adventures 10 месяцев назад

I saw that too

@steffelussiiiiiiiiii 8 месяцев назад

You need to do this multiple times to make this a real comparison.

@Rikamo_ 8 месяцев назад

In Germany, Samsung has these great repair buses which come to your home or workplace and repair your phone in the Bus

@rogervillatoro6225 10 месяцев назад

Would've loved to see you have included an independent repair shop. Would've been good to compare all the options a consumer has.

@ScottVilliers 10 месяцев назад

but the amount of money he could lose..

@kiyotan1048 10 месяцев назад

@@ScottVilliers bro's prob a millionaire, that ain't gon put a dent on his wallet

@ScottVilliers 10 месяцев назад

@@kiyotan1048 i wish i was tho 😂

@geraldiscool420 10 месяцев назад

@@ScottVilliers this is a sponsored video, he probably got a profit from this loss of money

@kirath1745 10 месяцев назад

Lmao

@blurryface5940 10 месяцев назад

4:00 gotta love Apple. Sending it straight to China for a fix. Now a chinese kid will be able to have his birthday cake 🎂

@TDproductions378 10 месяцев назад

Or they can support there army and become more powerful because of the Americans obsession with buying or sending crap from/to china

@thienanvutran6804 8 месяцев назад

It's great to make a video on such a delicate subject as after-sales service. And it is clear that whatever the country... Samsung is also disrespectful and careless about the repair of their products despite having warranty and/or breakage insurance obligations... Great job 👍 Maybe one day after consumers have massively denounced this problem, Samsung will decide to consider users no longer as slot machines but as customers to be loyal.

@nikkibaby111309 8 месяцев назад

Here in the US Samsung works with a big company that's certified you can get it fixed same day too

@BrunoDECOURCY 10 месяцев назад

I’m an  user and I can’t say loud enough how good their support is!!! Even during the weekend!!!!

@OsamaBinLadenOfficial 10 месяцев назад

How you type the apple logo

@tadeucoins 10 месяцев назад

@@OsamaBinLadenOfficial 

@eulehund99 10 месяцев назад

@@OsamaBinLadenOfficial it's part of the keyboard on iOS. Edit: seems wrong, sry guys.

@Abel_DG 10 месяцев назад

@@eulehund99no, it isn’t, it’s alt+shift+K

@bpcgos 10 месяцев назад

@@eulehund99 It didnt appear on my Windows PC as Apple logo, just a box with scrambled letter inside...lol

@Faizaan_H 10 месяцев назад

Please do more of this, other companies and issues as well. Would be super helpful and I don't see it covered often!

@EPlTETS 2 месяца назад

Are you willing to sponsor it?

@joemalone7385 7 месяцев назад

I can beat that, sent a Xiaomi phone off for repair under warranty. They claimed they'd never received it at the service centre. I could prove that they had as I hand delivered it. I got the phone back 6 months later. I'd already bought another phone.

@heeradhillon3086 7 месяцев назад

These are my favorite videos type.

@AwokenEntertainment 10 месяцев назад

Samsung had me fooled for a second there at first, but there's a reason Apple is so dominant

@hml25 8 месяцев назад

Apple is actually not that dominant i mean yeah it is in america but if you compare it to the rest of the world samsung is the one dominating and as a company they have a lot of other product wich could explain why they make more plus the fact that apples phone screen are made by samsung