ASUS Zenbook Pro Duo 1 Year Later 

1 year reviews are much more valuable than brand new day one "reviews"

You convinced me to not buy any Asus products. The way they treated a customer who bought a $5k laptop is atrocious.

I wonder if out of 5.8k views, none is by an Asus employee. A good company should get back to you promptly because this video will definitely harm their sales. I am holding my decision to buy this laptop unless I hear from you that they reached out, explained the situation, and apologized for being so careless. Thank you for sharing your experience, your honest opinion, and educating us.

Thank you for sharing your experience. It is very important for us consumers to highlight & share our experiences, and I do hope that they reach the right ears at the manufacturers. I just went through a similarly frustrating experience with HP with my HP Spectre Folio. But finally after a frustrating gauntlet of hitting dead ends, I was able to connect to the right person in the right department. I had to pay out of pocket of course because it was out of warranty (which was reasonable and definitely worth it), but after that call the process was super organized, professional and quick. Got my laptop back today - working like new. But this widespread challenge of trying to get support from these multi-billion dollar, global corporations, really needs to be addressed. It seems the larger the organization, the more difficult (sometimes impossible) it becomes to get any support. Thanks again for your feedback.

Man ! I am really sorry for what you have been through.. Keep it up and stay positive

Thanks so much for sharing your story! I‘m from Switzerland, own the exact same laptop and had a very similar story. 😳 Dealing with Asus support was unbelievable! I assumed it’s just a regional issue but apparently not. Asus makes so great products but sadly their customer service is really… uhm 💩.

I'm going to speculate and say that they had no idea what was wrong and were going to charge you to replace the whole motherboard. $2,700 for a new motherboard is insane, I replaced many motherboards for less than $1,000, granted they were all lower spec machines than what you have. Situations like this show that importance of third party repair, and right to repair. You ought to be able to shop around and get a good price for such a repair as opposed to being forced to get it from Asus who can charge so high that the only way forward is to get a new laptop and generate e-waste.

Strange, had the same model since mid 2021 running Win 11 Pro and no problems with either O/S or ASUS updates so not had a reason to contact them in the UK. None the less thank you for pointing out a potential pitfall.

Thanks for sharing. I am sorry to hear about your loss. I was so close to buying it. Hearing you, I am going to continue my search.

Great and honest review. I was considering to buy this same model after sort of learning the the Fold is a bit weak under the hood. Been an avid Asus fan and had quite a few phones and notebooks over the years. But maybe time to reconsider if their customer service is that atrocious!!! Thanks for sharing your experience!

Hey was wondering if you can add a screen protector film to both touchscreens? Or is there any screen protectors you recommend?

Hey, thanks for your video it made me think about it twice, i was thinking to buy the new version of this with i9 - 32GB RAM - RTX 4060, mostly for programming and networking but also for a bit of gaming.. and now that i saw that video i am confused, do you have any good suggestion expect of mac? Thank you and have a good time with your new mac

Hey man , I had exactly the same issue on my 14" Zenduo after 5 months, Took it back to the seller who FOBBED me off as much as they could until the near local service centre sent it back after 7 ...yes 7 weeks saying they couldn't repair it. Like yourself i'd hardly used it under stress yet it died. Absolutely loved it and as you say, I will never buy a ASUS product again due to the retailer and the service centre replys....Fortunately I got a full refund and you have my sincere sympathies on your very expensive paperweight...thanks again...w

Thank you for the review. I had a similar problem with my ASUS laptop years ago. My model is much more older and with less specs, but it happened 1 or 2 years after I bought it. I repaired it myself after I've realized that the problem wasn't the hardware at all, but Windows was the one to blame. It took me a week to figure out how to solve that problem, but once that was done it was up and running. It happened a few times since then, especially after a Windows update, so I stopped them completely. I am not suggesting that this is your problem, but in my case I know for sure it was all caused by Windows so you can look into that.

So sorry to hear your troubles, but thanks for sharing.

What program are you editing with at 3.05 minutes. Looks so cool. U seem to edit with some program but just using "the touch screen "... please help.

Wow. I was actually going to pull the trigger on it after drooling over this laptop for over a year for 3d animation work. Customer service is BIG for me and I'm sure many others. Pretty sure you've saved me from a massive headache. Thanks.

I have the same laptop. So far it still works properly. I use it mostly for gaming and movies. I think I might but the extended warranty from the microcenter I bought it from. If asus is going to give you so much crap, Id rather not have to deal with them.

Thanks buddy for sharing your experience with us. I was almost going to buy one!

Great video. I was thinking about getting one. I've been doing homework to see what people's experiences are. Thanks for the heads up.

Thanks for sharing your experience with us here. I also have a Zenbook Duo UX482 model which I think it quite sexy and innovative at the time, and my current daily driver for a notebook/desktop replacment is an asus zephyrus duo 16 and a Lenovo Thinkpad Extreme Gen 4. To be frankly Asus wasn't the best reputation on their after sales service even here in Hong Kong. My best experience for after sales service on a Windows notebook is always Lenovo Thinkpad series. Usually their Thinkpad commercial series, will come include with a 3 years on site service to get your Notebook repair right at the location you prefer even at your home. This is just my experince to share in case you in the market for a new workhorse for your future purchase.

You have saved me from some potential hassles down the road. I was on my way out to buy an Asus Zen PRO and decided to come on RU-vid first to check out some reviews. Asus’s customer service is dreadful. I am happy I came across your video. And I admire your patience. My husband wants me to get a MAC PRO, but I don’t have time for the learning curve.

Hi Scott, could I know what video editing software that you use on your Asus notebook ? What is the best video editing software based on your experience. Is it better buy an Apple Mac or Windows notebook to do video editing? In terms of cost, which video editing software is cheaper or more expensive to use ? Thanks for your guidance

Excellent review. Thank you

Thanks man. I seen enough reviews saying customer service is not great and I’ve been holding off replacing my 10 year old MacBook Pro and really liked the Duo because more screens is better and I deal with Windows applications for work. I might try to make it an 11 year old MB Pro

I still have mine working till now. The funny thing is most of the time it's on under performance mode for 8 hours a day. And leave it playing alone on a game AFK 6-7 days a week. The only thing you need to worry about will be the fan so you basically need to clean it up once every 2 weeks and change the thermal paste once every 2 months and all good.

The ASUS Zenbook Duo UX8406 is on the way and I was stocked until this review. Thank you for saving time, money and especially heartache

I'm glad I saw this. I was actually thinking about buying it. Thanks!!

So sorry you had this awful customer service experience. I have the same model (UX582) and love it. Fortunately, I've had no issues thus far. I hope I don't, because the prospects for resolution don't look great based on your experience. Hang in there and keep up the great videos!

I am sorry to hear what happened to you. After owning my UX582 ( 12900H W/ 3070 Ti) for about 6 days, I decided to return it. From my experience owning over 55+ high end laptops both for my business and personal use, it is always a bad sign when owning a laptop that runs very warm when doing basic task. The UX582 ran so warm just from watching some youtube videos, it warms up my entire aluminum laptop stand which no other laptops I have owned did that. When a laptop runs this warm/hot, the internal components are constantly under stress especially the parts are made of plastic. Same thing happened to my 2021 XPS 15 that died after 4 months used for video editiing. Right now I am using the 2023 UX8402 max specs and it runs SO MUCH cooler than the UX582 whether I am gaming or editing videos, you may consider to get one of those if you want to get a 2 screens laptop again. A little tip is that I tend to do most tasks on a external NVME drive, it greatly reduces the stress putting on a laptop.

I have the 2060 i9 2tb ux581, it’s glitched out before, but my only issue is that it has to stay plugged in, it doesn’t hold for longer than 15 mins any more. I’m thinking about buying the battery and taking it to a nearby tech store ..

I was about to buy ASUS Zenbook Duo but drooped the idea after watching your very informative video. In todays busy world its all about after sale/ customer services. Thank you for your wonderful video.

I sure as hell wouldn’t buy an ASUS laptop after seeing your experience. Good thing I saw this as I was about to.

Thanks for sharing this. I've been researching the Asus duo. I think you've just convinced me to go with another brand but it won't be Lenovo because the hinges just broke on mine after it was out of warranty for about 2 months. Apparently this is a common problem with the yoga.

Had my asus ux482 2 years now abd its still roling ..kudos . Love it so far

Hey Scott, Sorry to hear about your experience.. I wanted to ask you if you run another diagnose on your laptop with a different technician or a lab, and what was the result? and if the price that Asus deemed for the repair was fair or not? Thanks.

Did you ever think about taking it a local shop to have it looked at and get their assesment? I have the original Pro Duo and it still the most amazing laptop I have ever owned. I've recently decided to replace the battery, as the laptop dies pretty quickly now when not plugged in, which is par the course for a 3+ year old laptop. I plan on doing the replacement myself, as I have experience replacing batteries, displays, etc, throughout my IT helpdesk career. All this to say,... before just letting it be a paper weight, I'd at least have soneone attempt to fix it, even if it's not Asus.

All of this is unfortunate. At the end of the day, most people who can afford to purchase these expensive gadgets want good customer service. I have three laptops: Lenovo, Microsoft, and ASUS--all on the higher end. Recently, had to send the Microsoft back due to issues, and it was relatively easy, minus the inconvenience of sending it back. That said, I was thinking about buying another ASUS, but after hearing about your experiences---NADA, I can't do it. I don't mind paying, but what I can't stand is bad customer service for products and services that don't work. I'm sure if I purchased an ASUS, it would be just fine, but honestly, why chance it and have to deal with customer service reps who aren't empowered to get the job done, or worse yet, just don't get it. Thank you for this review--I hate to hear about your experience, but I'm glad I ran into it, and I'll take your experience as a warning that I don't want to put myself through.

same issue happened to me 9 years ago after one year of purchase, from Iran useful, thanks

Hi have you tried unplugging the battery cable waiting 30 seconds and then reattaching it. It solved issues I knew of someone not getting their laptop to start up.

So glad i watched this before committing to a purchase. Customer service care at ASUS sounds absolutely horrifying. No way will be spending 3-4000$ on a machine from ASUS!

You've convinced me to consider a warranty extension

Thank you for this. I am currently contemplating buying an Asus Zenbook when I bump your youtube channel. Sorry to hear that.I hope you can fix it somewhere. May I know what laptop are you using now?

Thanks so much, a very good factual review, Sorry to hear the troubles but great for sharing. If ohters have similiar experiaces we need to share.

I have the ux52 with 3070 and 10870h. Everything working great for me. Also I buy Asus products all the time, 2080, 3080, 4090. Had an issue with 3080 and was sent a new one. I think your situation happens but doesn't represent the normal Asus support experience. Sucks though, as shit does happen sometimes.

Anybody had a similar experience with ASUS UK? I'd pretty much convinced myself that the Zenbook Duo was going to be my next laptop, but after hearing this, I'm not so sure.

Thanks for sharing. I got the 12th generation cpu model but with an extended waranty.

In my country we have 3 years warranty on all electronic products (and pretty much everything else) by law. The retailer has to fix or replace any malfunctioning product without questions or pay back the full amount.

I have seen good reviews for this laptop and was considering going with Asus, but your story and those of others are having me look elsewhere. Regardless of how good of a computer it is, if there is no customer support, especially at the 5K cost level then they don't need my business. Thank you for sharing.

Asus needs to fix their customer service. It sucks that they can't spend a little bit more money to help out their customer base when the customer spends a big chunk of money.

i’m soon to be a freshman as an engineering student and i was getting ready to ask for this laptop but after hearing this i’m iffy about it. do you have any recommendations as to what laptops (that run windows 10/11) i should look into?

Thanks for sharing. I was considering this Pro Duo 16, but now I'm not. I had an HP Envy and it was 5 yrs old. It died and I sent it in for repair which guaranteed it fixed in 1 week. I think it was $250. After 1 week I called and they said the motherboard failed and they could not get another one to fix it. So they gave me the new cost of it, ($1700 think) and let me pick out a new one. They even upgraded me to a $2400 one because they no longer had DVD drives and I wanted one. So I was totally happy with HP customer service.

Wow! This is invaluable. I agonized between this laptop and MacBook Pro and ended up with the MacBook, a few months ago. Kept wondering if I really made the right choice until I saw this video. I live in Kenya so I imagine the customer service may not have been any better. I’m now at peace thanks.

Very good information and it's unfortunate that ASUS treats their customers this way. I really like their products, but I also have had some issues with their website and customer service. I will probably not spend a lot of money buying something that has no product backing and no customer support anymore.

Thanks for the warning I was just looking for reviews on Zenbook Pro when your video popped up, you saved me a lot of money and a headache.

Have you tried connecting the lap to a TV using an HDMI cable? At least then you will know if it's a graphics card issue or not?.

Thanks for sharing! I have the same laptop, and it is unfortunate to hear about Asus customer service support. On my experience with the laptop I have noticed that using performance mode, the CPU goes on more than 90° C, while setting Full Speed mode (manually, through ProArt Creator Hub) the CPU is around 65° and 70° (using Blender render)... I just hope it lasts longer.

ive been thinking about getting this 2 months later. would you tell me not to get it? was the crash just bad luck or all asus are like that? i have no idea since i never used a laptop before

Thanks for Sharing 🙏 saves a lot of time 👍

I have been a long term Asus fan, but I have to say, although Asus Australia has been relatively easier to get in touch with, the repair process us just awful... I was about to purchase a zenbook duo pro full spec, but now I think I will go for lower spec with a good desktop for power processing needs.

Ugh, I’m always been Dell customer and actually thinking about buying Asus instead this year … Not anymore lol

Thanks for sharing that. Scary to hear since I have a ZenBook Pro Duo UX582. Still working fine and I hope it stays that way. It's kind of funny, you Canadian guys are so polite. If this was a post from someone in the states they would have probably skewered Asus and it certainly sounds like they deserve it.

I live in the US and found this video while searching for what laptop I should purchase. Based on this, I have now crossed Asus Zenbook off my list. I do not need this kind of headache while going through college!

What a nightmare. I was going to buy one but am thinking again. May get a macbook air. Apple generally give good service and if not you can go into the store and makes lots of noise.

I think asus makes some really cutting edge and interesting products, and unfortunately I've had nothing but issues with any of them that I've purchased.

Incredible video. Thanks so much for sharing your story. Genuine question here. Did you not qualify for extended warranty coverage by purchasing the laptop on your credit card? I believe both Visa and MC offer 2 years. Curious to know..

Totally get you! I have the Asus 15 Pro Duo UX582LR. Something tells me mine is headed that way for soon crapping out as well. My laptop hardly ever gets moved, it's always been very well taken care of. But every so often I can be working on editing photos (I'm a photographer) and it will just turn off in the middle of me making an edit. Everything goes black. When I press the power button, the power button itself does a quick flash but still doesn't come on. I have to hold the power button down to restart it, but then it turns on as if it was just in sleep mode. Oh and yes, this started happening after my warranty has expired. I really want to go back to a Mac.

This video just oozes how upset you are, I was going to buy the 14.5" version but now, I'm not so sure, customer service is such an important thing and when you are spending that much for a laptop the service needs to be there, and to pay for a report that doesn't even show what needs changing is outrageous, personally if it was me I'd be emailing the CEO, you have some genuine complaints and they have some reconciliation to do to win you back as a customer.

Thanks for charing your story. I would never spend $5,000 on any laptop. For $1500 you can build any desktop computer with specifications that no laptop can match. Especially for gaming, graphics and video editing. And then you have the entire system under control. If a component breaks down, you can easily replace it yourself. It's not difficult or complicated. When it comes to laptops I only buy simple Lenovo Thinkpads or Dell business laptops and don't spend more than 1000 dollars.

What program did you use on this laptop for video editing?

Almost purchased this laptop....thanks for your video.

Thanks for sharing !

Thanks for sharing. Was considering this one but from the vid and the comments, another brand may be better for my sanity

Thanks for sharing this. I was about to make a bad desition apparently.

Thanks man , was just about to buy an ASUS , just changed my mind ! I hope ASUS are reading all this , they need to sort it . Wonder if they have yet , we are 1 year since your video.

Thanks for sharing... I was just researching this product for possibly buying but I won't now...

I have the first version of the pro Duo, the one without the the elevated 2nd screen. Mine is completely attached to the main keyboard. Got it around september 2020. It has worked great, however in the last 3 months I have had the same problem with the 2 black screens. The first time, pressing the on/off botton didn't work, I had to leave it on until the battery ran out. Then I plugged it and turned it on and it worked as if nothing had happened. Not long ago, the same thing happened again. This time, pressing for a few seconds the off bottom did work, but once the computer started, it went directly to the two black screens. I had to repeat the on/off process for about five or six times until it rebooted properely. Now it is working fine, but after seeing your video, I am beginning to worry that it might just be a matter of time before mine completely stops working.

I just got a zenbook but the computer i used to have was an ailenwear and the hinge recently broke for that computer actualy my ailenwear actualy completly blue screened on me last winter only having it for half a year and got it fixed at a local computer repair place

Thank you for your report, I had almost decided to buy an Asus Zenbook but will not do that after I heard your experience with ASUS support

Been around the block with mfg warranties on expensive electronics with close to your experience, sucks! FWIW, I've not had an issue with laptops since deciding to always keep them on a laptop cooler and periodically blow any dust out with an air compressor at ~ 80 psi - blow the opposite direction of air flow. It's amazing how much dust comes out. I run my asus zenbook pro duo i9 32gb Nvidia on performance mode all the time using graphics intensive apps. Knock on something that she's still going strong almost 2 yrs now. Also put 4TB inside but keep images and backups periodically. Best of luck with your apple. I was once certified in apple computer and printer repair but I never could get them to do what I wanted.

Well now I don't know which one to get between a Zenbook pro 14 oled and a macbook m2max 14 🤔🤔

Thanks for this review! I was looking forward to getting an asus laptop but after seeing your review, I don't think I'll go forward with that decision anymore.

Would you still recommend this over a MacBook Pro m2? Just wondering since I’m considering both options right now.

Thank You for sharing your experience with their customer support! I have exactly the same problem with an Asus Zenbook Oled. It died after 13 months.. I was thinking to send it to Asus to get it repaired. Thanks for saving me time and frustrations. I will buy an other Brand. 👍

I Have The Zenbook Pro 14 Duo OLED (UX8402) and its been a complete nightmare as of recently. It keeps restarting in the middle of me using it. I keep getting this STOP CODE ERROR and that blue screen pops up for a split second and then proceeds to boot up normal. Hearing your experience I don't think its worth for me to go through the hassle of getting it fixed. Probably wont buy another ASUS product myself but it was good while it lasted.

Wow. Did you ever figure out what happened? My last PC before switching to Mac in 2018 was an Asus and I, like you, loved it so much I got my wife to buy one. Now I’m in the market for a PC laptop again and this really makes me think twice about Asus, specifically this laptop as it’s definitely on the short list.

I have the previous generation 15" Zenbook Pro Duo, i bought it in 2020, and yesterday it decided to pack it in - I think I've got a faulty charge port, so I'm going to open it up and see if I can re-solder the port before I frisbee this thing - but it's the same deal, about $5000 for a laptop, it was by far the best laptop I've ever used for productivity - the second screen really brings so much to the table as far as photo editing and general productivity tasks.... It will be sad to see it go if it can't be revived, however, the tech is pretty old now (9th gen i9, RTX2070) so, I was probably due for an upgrade anyway.

Mabe it depends what country ur in i have a roug strix now 6 years old started to crash alot i eventually took it to asus where they said it was sold underpowered they fixed it a put a new ssd in it...hasn't missed a beat since right up to this day

I appreciate your honest review. I repair electronics and have seen computers would power up, lights on, but no display. Every single time this happended it has been a bad DDR memory stick. Try to get it open and replace the memory modules. This could make it work. Or have your memory modules tested on another laptop. Let me know if anything good comes out of this.

So you still have this computer? Did you wver get it fixed? I'm sure there are repair people that can figure out what the issue is for significantly less money.

I need to replace my 8 year old Asus. It was the flagship model when I purchased it and it performed well. Like you I purchased my wife one as well upgraded a few years later. It is finally dying. I thought I wanted the duo laptop until I saw your video. Asus owes all of us a response as the shared comments are very similar. Now for the first time after owning multiple Asus laptops and pads, I have serious doubts! Thank you for sharing.

It is a-what i have done to deserve this -rant.....I totally understand u mate....i have been feeling this in the back of my mind for last 15 yrs due to a life damning experience....Sometimes it happens to the best of the guys like u....Join the club!!

Thank you for sharing

This is very useful for me. I was debating about should I go for Leveno Legion or Asus Zenbook. Now I will go for Leveno

I almost bought this exact model last week. I had been wanting the Zenbook fold but it's never really available and the fold wasn't an i9. So I thought the duo was pretty nice. Yikes! no customer support?

thanks for sharing

Have they followed up with you after releasing this 1 year later review?

I just bought a ProArt Studiobook 16. With the issues that I have had so far (nothing major), Asus Germany was really forthcoming and helpful. Let's hope I won the Customer Support lottery, because I plan on using this device for 6 years at least......but the websites are really confusing. It said there was a backpack in the package - there wasn't. It said there was a finger print scanner - there wasn't. The Model Number was slightly different, now with "3D" in the model number. But the Laptop does not support the 3D screen. It's still an amazing device, but more than that, it isn't good...

Thanks for the review. I've had an ASUS 8402ZA for a little over a year now. So far I have had no problem with my product. I just started thinking about buying the same product for my wife for Christmas. I need to replace a PC that has worked reliably for many years. My assumption was that I would replace it by buying another of the same model. I hoped that the products are reliable, will serve for more years and I will not have a problem with a complaint or with a possible post-warranty repair. Your review helped me change my mind - I will buy a product from Lenovo to avoid such problems with ASUS customer service.

Thx 4 this vid