August WiFi 4th Gen smart lock issues and review

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I'm having issues with my August WiFi 4th gen smart lock. I contacted August technical support, and they asked that I send them a video. Silly them, making videos is what I do!! So, this is a combination review/problem report. I hope you find this video informative, and I WILL be making an update to this video so that I can share with you what the resolution to this problem is.
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Опубликовано:

6 сен 2024

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Комментарии : 35

@pascaltixhon1979 4 месяца назад

Hello did you have the follow up of this video I have the same issue

@fasthowto 4 месяца назад

The follow up video was posted last year.

@keikosashidaaranda3756 7 месяцев назад

This device suddenly stopped working out Canada and US. Cero personal service. Cero help.

@fasthowto 7 месяцев назад

I'm sorry, I don't understand what you're trying to say.

@michaelmaass8289 Год назад

Absolutely awesome information. Battery power/software information is very valuable ❤

@fasthowto Год назад

Thank you for the kind words! I'm glad you found the information valuable. Thank you for watching!

@AnthonyHook Год назад

Came here to say this

@soosmar1366 Год назад

Watched battery monitor for homeassistant and this videos and liked both of them, welldone!

@fasthowto Год назад

Thank you for the kind words, and thanks for watching!!

@Donhanichak Год назад

I have a Yale smart lock with the August module built in to it. I didn't have an any issue with it via the app but I did need to reset my password for me to have to connect it with HA. Then the funny thing was I log in with my phone number on the app but when I did that in HA it didn't like that. I needed to use my email address. Just something else to keep you wondering but why?

@fasthowto Год назад

Yeah, the cloud integration works, it's just super slow. Local control is always preferable, not only in terms of speed, but reliability. I hate having to rely on cloud-based integrations.

@MUDMAD83 Год назад

your so true about moving parts

@fasthowto Год назад

Right? People just don't think about stuff like that, and expect batteries to last forever. I also wish they would last forever, but I understand why they don't. :) Thanks for watching!

@Nailedittoronto 9 месяцев назад

I just installed one for a client today, brand new straight out of the box. It locks but when you unlock it, it still thinks it’s locked on the app….. so major safety concern if it’s not locked but the app says it is. Absolutely disgusted by the inferior product

@fasthowto 8 месяцев назад

Yeah, they are far from the best. The local bluetooth control works a bit better than going through the cloud, but the range is, of course, somewhat limited. I keep meaning to get a bluetooth extender, but I just haven't gotten around to it yet. I still with they'd let me use HomeKit, but apparently their devs just aren't that bright.

@philippeguay4148 Год назад

Did you get answer from august. I had my lock for few times now and since a month it does exactly the same

@fasthowto Год назад

ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-6uPuATLsyrw.html

@ajacinth 10 месяцев назад

I had the same issue, but it was happening when trying to remotely lock it. Again it would do the same thing in the video, move back and forth slightly continuously. If I opened the door and try remotely locking it, then it worked correctly. So I surmised it has to do with the bolt hitting the inside of the door jam. Using a flathead screw driver I simply scraped a bit more wood from the inside of jam so the bolt would be sure not to hit it when trying to close/lock. Afterwards the issue went away. So if it's doing while opening then I think it has to do with some kind of calibration issue that the lock doesn't think it's opened all the way. Not sure if this helps but I thought I would post this anyway as some may find it useful.

@chaikgeorge Месяц назад

my august smart lock stopped working today. it does not work with phone and worst...it wont work manually

@fasthowto Месяц назад

Won't work manually? Can you still unlock the door using the key? Sounds like something else might be wrong there. In any event, that sucks. Is it still under warranty? Did you contact August about it? If you watch my follow-up video, they eventually replaced mine, and I've not had any issues with the replacement. In fact, now that I've gotten local bluetooth control working, I've added several more. Hope you get it sorted, and thanks for watching!

@matthew37641 Месяц назад

One of mine done this pulled power (mine are wired through the door no batteries) then recalibrated never had a problem again but on the lock in general you can control it with bluetooth from home assistant but it's slower then the cloud sometimes minutes later drives me crazy

@fasthowto Месяц назад

Uhh, what?

@matthew37641 Месяц назад

@fasthowto the power part or the really slow over bluetooth? Lol I noticed after commenting you made a video about using esp bluetooth proxy that's what I did. Is yours not slower then the cloud?

@fasthowto Месяц назад

Both. How did you power it, and the bt proxy is IMMEDIATE, the cloud is crazy slow, and unreliable.

@matthew37641 Месяц назад

@fasthowto I don't know how to add pictures or if you can. Send me an email or something; I'll send you some pictures. I just took it apart, figured out where I could slip a wire through, drilled it out, and then ran the wire through the door. I was going to use a powered hinge but ended up using a cable whip. But on the Bluetooth proxy, it's terrible. I always thought it was the locks. The cloud is literally faster. I don't know, I'm going to have to dig some more now that I know it's not the lock.

@ethanash2020 Год назад

I have had similar problems. Not sure how I fixed lock trying to lock when already locked. Maybe Replacing batteries and recalibration fixed. But what continues to happen is the battery that powers the Wi-Fi connection is dying every few weeks, the btry that powers motor has full charge. Support told me this was an issue with compatibility issue with Wi-Fi and they sent me their Wi-Fi bridge, but the product is not compatible with Wi-Fi lock. Had lock for years, This is a new problem that recently started. I suspect it’s software issue.

@fasthowto 2 месяца назад

Not sure if you're still using the lock, but I recently made a video about how to add ESP32 Bluetooth proxies to Home Assistant. My next video (coming out in a few days) will be able how to add the August locks to Home Assistant via Bluetooth. Might resolve your connectivity issue!

@ethanash2020 2 месяца назад

@@fasthowto Its no longer an issue. I believe August updated their app to fix the issue. My guess is that Apple update broke something and then August had to update their app to fix

@WynterKA Год назад

I had the same issue with my Alfred db1. 😢

@luisbotetvideos Год назад

My lock does not work with homekit, never finds it (No Response) Calibrated many times. Only works with the August app. 🤬🤬🤬🤬

@fasthowto Год назад

Doesn't surprise me. August makes some nice hardware, but their software leaves a LOT to be desired.

@AnthonyHook Год назад

Interesting on the Home kit setup in part :[

@fasthowto Год назад

Right?!

@NewHomeTech Год назад

So couple things thanks for the share as I was looking into the August 4th Gen. I had a 3rd Gen that had different issues but was hoping the 4th Gen would be better built. On the HomeKit concerns you have; not sure how much knowledge you have on HomeKit and the architecture. It’s not August fault you can’t activate HomeKit without an iOS device that’s Apple design. Yes HomeKit uses Bluetooth (and now thread) for door locks. That is a security feature that Apple did and for manufacturers to get Apple HomeKit or I should say Apple Home certification Bluetooth is required no WiFi. Like I said Thread is now available. Since you are using home assistant Matter will be the way to go if controlling your devices local is you concern. I’m a avid HomeKit user so some of the complaints you have aren’t August fault it’s just home Apple implemented things. Hope that helps.

@fasthowto Год назад

@@NewHomeTech I'm not buying it. I have several other homekit devices, including a garage door opener. Garage doors are also exterior home doors, and should be secured - and none of the rest of my homekit devices required an apple device, and they all work using wifi. August just didn't think this through all the way, and hopped WAY too deep into bed with apple without fully understanding what the hell they were doing. Trust me, wait for part 2 of this video where I discuss the outcome of the support case, and make public the responses I got from August.