*Automate 90% of Customer Queries with WAWCD*
0:01 - Hello, this is Saif, and today I'll explain how to automate 90% of your customer queries using WAWCD.
0:13 - First, when you install the extension, you'll see a pop-up. Click on "7-day free trial" or validate your license key to access the dashboard.
0:30 - On the dashboard, you'll find privacy features and power buttons, but let's focus on workflows and how they can automate customer queries.
0:43 - For workflows, you need templates. For example, if someone sends a message containing "monstack," it will automatically reply with a template.
1:09 - Let’s try it. I'll send a message from my phone with the keyword "monstack" at 7:21 PM. The extension automatically replies with the pre-set template.
1:54 - You can create multiple templates and workflows tailored to your business. For example, a real estate agent could have a template for downtown apartments with attachments like a PDF brochure.
3:01 - When someone asks about "downtown" or "apartment," the workflow sends the relevant template automatically, even when you're not available.
3:40 - Currently, this is manual, based on predicted customer queries, but we are continuously enhancing features.
4:13 - You can also integrate ChatGPT for automated responses. Go to integration, enter your API key, and enable ChatGPT for more dynamic replies.
5:29 - Besides workflows, explore features like export chat, broadcasting, and quick replies. Templates created here will appear in quick replies for easy access.
6:00 - Use the rephrase feature to ensure your messages are professional and free from errors. Just click the button, and it will paraphrase your text.
7:12 - Enjoy a free trial with no restrictions for seven days. Explore all features, and check out our detailed guides for assistance.
8:13 - If you have any questions, you can reach us via email or WhatsApp for support. Thank you!
8 сен 2024
