I’ve just sent a letter to the CEO about BA and it’s lacking service, really wish the UK had a better choice of airlines. Imagine if we had a JetBlue or Qatar like alternative for direct London flights!
Would be interested to know what sort of reply you get - feel free to update me on planet@ttamsenoj.com if you'd like to... Had some success with comms with the CEO, but been ignored more often!
@@MattsPlanet No problem I’ll let you know if I get a response! Thinking about switching my loyalty over to Qatar Airways, doing more Asia flying now so makes sense; I’ve contacted Qatar to see if they’ll do a status match to my OneWorld Sapphire status I hold with BA, I know someone who contacted them and believe it or not it was granted! I much prefer Qatar’s product but I prefer BA’s service (most of the time), shame it’s come to this really as I was one flight away from BA Gold before the pandemic struck.
Cheers Oliver. I didn't share the wording of their responses as a) it didn't feel appropriate and b) it was quite long! But the gist was "you flew in business class, didn't you?"
You're not alone.... I have seen some positive reports lately and it sounds like the old style meal service has returned but there's still a long way to go...
My worst experience with BA was back in 1978. I've not used them since, except for my 1979 Concorde flight. There are better airlines that I could mention. Well done for highlighting this.
Hi Alice! Avoiding BA for 40+ years is quite an achievement. I agree that Concorde was a good reason to fly BA - I'm jealous! Been on one in the museum in Seattle but it wasn't the same as flying with it.
I would be apoplectic with the offer. I was rather hoping you would take it further. I would add something on flyertalk on the BA exec club part and get other experienced travellers views.
Thanks Paul - winner of "first comment in" award by the way! The response to this video suggests I shouldn't leave it there... At least I can get another video out of it if I pursue things further!
Well if you paid many thousands for a new TV that had all the bells and whistles and after set up you could only get BBC1 and the makers said tough luck here is £25 would you accept that. Why should you with a flight as they have failed to deliver.
I wonder if this was as a result of tightening up the purse strings due to you-know-what? BA used to be very good with customer service and compensated me to the equivalent of £100 for a £300 upgrade from Business to First after I complained about some flight elements which were very unsatisfactory. I think in your situation you had every right to complain - paying for Business by whatever means is a big outlay. £25 is truly pathetic.
I think you're right - I did continue to grumble and did end up with a pile of avios in compensation. I suspect when it comes to complaints (and EU261 compo) its a derisory offer first in the hope that people go away, then thought is actually applied to a complaint if the person persists... I saw it claimed that BA has a ridiculous complaint backlog - I have 150,000 in my head but that feels like a lot and I can't now find the article I saw...
I laughed out loud at the £25. Wow. I am responding very late here but many MANY years ago BA offered me a £100 voucher for some slight i forget £100 didnt seem to be too bad. £100 then was reasonable. However a few months later when i went to use it i discovered the small print. 'Only valid on full fare flights' . So yeh, i could (for example) save £100 on a £3k economy ff flight. Or buy an economy flight for (say £500) and no voucher. Hmm. And whilst I'm on a roil my other BA complaint experience. I paid to book seats in business class. Day of flight, plane change, didn't get the seats and we were split up as a couple. OK stuff happens I'll have my (substantial) seat fee back please. BA said "nope". I had to then send them a screenshot **of their own Ts&Cs"** which said (my emphasis "if you are unhappy with your seats FOR ANY REASON we will issue a refund'.
Cheers Joe... I did indeed haggle with BA and ended up doing a little better... But even then it is an evoucher that can't be used for the taxes on a redemption... And its a real struggle to use it to part pay for a BA Holiday... But no restrictions on what type of fare you can buy...
Matt really think that you should hace taken then to the CEDR option as i don't think anything will change unless they get more complaints....i am a strong advocate of BA as it has been in my blood since i was born, grandfather as an engineer and father as crew....i recently complained as i was on a flight that got delayed....they said it was only delayed 176mins which was below the 3hr stated in the EU regs but when i looked at the times they told me my flight took off and landed they were clearly lieing and i proved it by getting details from Flight Radar 24...i have filed my claim with CEDR as i felt so disgusted with the response not once but three times....I just think that there is no empathy anymore so they need to have people complain before they will realise....
Hi Paul. I did go back to BA and they did up their offer to something I was happy to accept. I've alluded to it a few times, but I was concerned that I was getting preferential treatment because of the videos so I haven't publicised exactly what happened. But had that not happened, I may very well have taken it further through CEDR. This saga has elicited lots of similar stories of how BA seems to be neglecting the basics of customer management.
We are in the middle of a global pandemic. As a result many things have changed. The service sector is one of the areas that has been significantly affected by the covid pandemic. Firstly, I would of course assume that your trip was of utmost necessity rather than a vacation. Secondly, It is reasonable to expect a reduction on service standard during a pandemic as business struggles with staffing and supply chain issues. I think that your expectation was set unreasonably high. We are in a different world from 2yrs ago. I would suggesst you avoid any service based experience until the global pandemic is over.
Hi James and thanks for the comment. You have a very valid viewpoint shared by many. 2 direct responses - this was a holiday. There was no prohibition (or advice against) doing what I did - when there were prohibitions (and advice) I did not travel for leisure. In fact, I didn't actually travel at all, which probably distinguishes me from most RU-vidrs! Secondly, BA charged the same for this trip as they did before the pandemic and advertises a service similar to that received prior to the pandemic. There are certainly some amendments to service that have arisen from the pandemic, but they are well communicated and my expectations were adjusted prior to travel. The problem was that BA did not deliver against their promises, but still charged me for it...
I find when feeling like complaints aren’t being heard, I generally send emails exec level. When dealing with Virgin I sent an email to the CEO of Virgin Holidays expressing my concern with chasing a refund (Pre COVID). As I’d been ignored and told numerous dates. I then received a response that day from him apologising and also from one of his assistants. Got my refund that day and also an incentive to book another holiday with an exclusive discount. Could be worth a try in your case?!?! Even if just to make them aware, not necessarily after anything.
Thanks Lewis. A few have suggested this - I will do something and perhaps this is the best avenue... I'm at the point though where I don't really want more money because I'm a RU-vidr, I want them to offer reasonable compensation to everyone who finds themselves in that sort of position.... Wondering whether going through the media/PR team might be a better option... Will give it some thought!
I have maybe stupidly upgraded from premium to business with BA from London to Miami in March. Am I crazy, especially as I was one of those that commentated on your original vlog.
I don't think that's crazy at all. A daytime flight so you have much bigger issues if the take-off is delayed past midnight! The Heathrow ground experience is a world away from Miami and its an outbound flight so should be well provisioned. Wasn't an issue on my flight, but you hear stories of the outbound pax drinking the plane dry from London and BA can't / won't resupply the drinks carts at the outstation. You may encounter different issues, but an ex-LON flight is inherently lower risk than a return to London... You just won't be able to take full advantage of the flat bed.
Let's just say BA is lucky they are the only ones to operate some of the routes you fly on. Otherwise you have probably opted for an alternative pronto. And with that voucher, does that even afford you the APD and other taxes you pay for flying out of Heathrow?
@@MattsPlanet Just watched. Glad to see the improved the offer but a shady way to handle it if you ask me. Nevertheless it's nice to see you made some progress. I Enjoy watching your videos, especially the insights on collecting & redeeming avios. Keep it up!
£25? That’s what RyanAir once offered me for a delay. In terms of hitting the 4 segment requirement, I’d encourage you to take a flight on British Airways, South Africa (Comair) in protest
Probably a clear strategy - offer next to nothing with the first complaint and hope most go away... Then actually think about complaints is the first offer is rejected
Hi Matt - Really hope you reconsider your decision not to escalate your complaint. Whatever the inconvenience, frustration and angst I urge you to consider rejecting their initial response. BA rely on customer 'complaint fatigue' by offering derisory and unacceptable 'goodwill compensation' as a first stage response to fully justified complaints. The very least BA should offer you and your mother is compensation equivalent to the price or Avios points difference between the Business class and Premium Economy fare on your MIA-LHR return leg (ie. far greater than £25 per person!). Or how about a more creative response from BA by agreeing to renew your Gold status later this year without the need for you to take 4 further BA flights in 2022? Only by escalating your complaint (either directly with BA or with the complaints regulator mentioned in your video) can we, as paying customers, hope that BA will in future appropriately acknowledge customer complaints and strive to improve their underwhelming service levels. Full marks to you for not overplaying the 'You Tuber' card in your initial complaint to BA other than to highlight the level of negative subscriber feedback comments concerning BA's ever declining levels of service. That said ..... I would wager that if your name had been Josh Cahill or Sam Chui you would have been offered a lot more than £25 per person compensation!
Thanks Roger - all good points! I didn't share the detail of their responses as a) it didn't feel right and b) they were long and boring! But when I appealed the decision I did ask for compensation to reflect that we paid for business and got a premium economy experience. It was a 2-fot-1 with avios booking, so the maths is a bit complicated, but they're response was "you flew in business and we're not going to haggle". BA isn't known for creative thinking, but I'd have thought an upgrade voucher from PE to Club would have been another acceptable offer, although no... I think I will escalate this, although perhaps not through CEDR. And yes, Josh, Noel or Sam may have got a different response, but I have a feeling they may not!
@@MattsPlanet Happy New Year Matt and good for you for deciding to escalate your complaint. The resulting 'climb may not justify the view at the top' but even an upgrade voucher from PE to Club would be a reasonable result. Here's hoping 2022 sees your subscriptions continue to rise and match those of Josh, Noel & Sam!
Thanks Roger - my sub count has had a good week! A way to go before I'm up there with Sam, although I probably never would get there as my attitude towards the airlines I travel isn't as cosy as his!!!
I feel it's sad that I am not at all surprised by the insultingly small amount of compensation that BA offered. The road back to being an airline people go out of their way to fly begins to look like one BA is simply not prepared to travel.
There was a thread on a facebook forum I follow about a GGL guy who met with a senior BA person as he'd decided to shift all of his (substantial) business elsewhere as he was so fed up - BA said that they don't consider themselves to be in competition with Emirates / Qatar etc so he shouldn't have expectations that are at those levels when flying, even in F. I thought it was an interesting admission from BA that is quite revealing...
£25 is pretty insulting. Granted, the experience you had on this occasion was a anomaly (you’d hope) but you paid a premium price for a service you didn’t receive. I think it’s short sighted of BA not to offer you a decent refund/voucher or even an one way upgrade on your next booking. Surely that’s better for them than you taking even one premium flight with another carrier? Maybe even during the pandemic they can afford to fight customers off with a shitty stick? If so, maybe they should stop whinging about how hard times are and stop shafting their staff and customers?
Well put Eezy! I think an upgrade voucher would have been appropriate, although the challenge then would be using it - it would need to not be tied to award availability for it to have any real value.
That was ridiculous the amount they offered a complete insult Matt, I thought this new boss was going to sort out the experience of flying with BA, looks like it has not. I know we fly less with BA only when we get 2 4 1 vouchers then we have to.
Thanks Peter. BA is a big business that necessarily needs to have a "command and control" mentality so I wouldn't expect things to change overnight, but we need to see some signs of change!!!
For my next trans Atlantic from the US, despite them now having a new direct from my airport (PDX), I will avoid them if I can. There are other better business class options.
Hi Ken - this is a sample of 1 and I am certain there are plenty of great trips... The question is whether you want to risk a bad experience like this one?
@@MattsPlanet agreed but for at least a thousand dollars less, I could fly business from PDX to LHR r/t with United, American or Delta with only 4 seats wide and no $100 to select a seat. Just wouldn't be non stop.
It is surprising that Airlines don't understand how little it would take to make customers happy. I had significant problems with Air France (inability to book a flight that I do several times a year, always facing the exact same problem caused by AF). I told them I would leave. I did and collected Gold status on Star Alliance quickly, being very happy. Then I tested AF, telling them I would consider flying again with them if they matched my status. They ignored me. I haven't spent a cent on AF in many years, and in the 10 years of the making of this problem I can now decide for the travel option of the entire company. Again, Airlines don't understand how little it would take them to retain customers. They make expensive mistakes, to save very little.
Thanks Agathe. I used to work for a company that was prepared to spend £x on acquiring a new customer, but spent £0 on retaining the customers they had... The incentives were all wrong meaning the customer churn was needlessly astonishing - just listening to grumpy customers may have retained them, but no - it was all about attracting new customers. Daft... Flying Air France next week as it happens!
That's disgusting mate. I flew club Europe during the scamdemic, and the food consisted of a brown paper bag containing a cold half pizza slice, a dry chocolate muffin, and a bottle of water, and they were still peddling this rubbish until very recently, hiding behind the old covid chestnut so they don't have to provide a proper business class experience. In a word, pathetic.
Hi Matt last year I had a similar experience with BA. They offered me £25 voucher, which I found a bit daft. As a US member of Executive Club legally I had the option of arbitration. So I wrote to Better Business Bureau and made a complaint to the FAA, and my State Senator, who dutifully wrote to BA as well. I finally got a call from BA and got a satisfactory outcome. They seemed to care about the BBB complaint the most.
Cheers - interesting. It seems to be a defined strategy to offer a token minimum and only actually think about things if they get pushback. Seems to be an Alex Cruz Low Cost Strategy. Some coverage in the UK media that BA is not even making people aware of their legal entitlements when things go wrong which is raising the ire of the various regulators here. But its cheaper for BA, even if there ends up being a fine at the end of it. A chronically short term, un-customer-friendly strategy, but one that saves a few quid...
@@MattsPlanet I had the same issue. My partner and I were caught up in the wave of recent Club Europe cancellations. We were given less than three hours notice for our cancellation, with no indications for our rights as per EU261 and my partner was unable to be rebooked onto the next available flight due to a ‘technical fault’ in the booking system as they had booked with Avios… Our complaints were lodged on 28 February (the day we landed) and nothing from British Airways since.
Hello! I'm new to your channel, sorry to hear about the second bad experience - as if the flight wasn't enough, they only add insult to injury. I had a dreadful experience with BA, as a 1st passenger from JFK - LHR. I actually got offered a pittance, argued further and they agreed to provide me with the amount of Avios it would cost to 'purchase' a LHR - JFK 1st class ticket. Which worked out rather well as I was then free to use the Avios as I wished. However, this was a few years ago so I wonder if they're now tightening the reins.
Cheers Adam. I did get a higher compensation offer from them that I was happy with, but I felt I may have been getting atypical treatment as I was making videos so I decided not to publicise the final offer... But like you, it was enough to fund a "replacement" trip. I've heard stories that they are actually being really generous of late - perhaps they realise that offering insulting compo to their loyalest of customers is a dumb idea!!!
Very measly. And that's what a gold member is offered! Can't say I'm too surprised at the outcome tbh. BA are broke its no secret. I find customer services can be both excellent and utterly hopeless. The agents are always very helpful in getting an issue sorted out. But the problem is actually getting through to someone on chat or phone. We are 2 years into this pandemic and BA can't get it together. Most other businesses have managed to pivot. E.g. Why can I not make simple amendments to a booking without having to call up? I have been trying to amend a car hire for a week now it is so frustrating. There's no excuse for it and in the end the buck stops with the CEO. He seems to be systematically dismantling the company without building anything back up again. It is really quite sad to see how low BA have fallen in recent years.
Thanks Phin. Its easy to blame the pandemic for everything but BA's decline started before the you-know-what... I have heard some reports that call wait times have improved in the last couple of days but it has been unacceptable of late...
An adequate compensation, not a great one, would be to compensate the cost of the ticket until it matched the cost of economy. There was no reason why a customer would have to sit on the floor of the airport waiting for his flight. You already had a more comfortable place where you could have waited until the flight was ready to take off.
Cheers Richard. I did propose compensation equating to having travelled in Premium Economy, but that was the part of the process where BA refused to haggle!
Thanks for uploading your experience. BA is a joke if you talk about their customer grievance department. I had a very unfortunate experience in their business class few years ago. I was travelling with my wife and a year old baby. The steward in our section of the plane for some reason made it very obvious that we were not welcome to sit there and at one time even asked us to keep our voice down as other’s are getting disturbed. Out of curiosity, I asked my fellow passengers and they were all surprised for him to make such a comment. He also did not ask us for any seconds and made a face when I asked for hot water for my baby’s milk. I made a complaint to BA about him with specific details of name and route. Their generic response came a few weeks later saying ‘we have informed his department and they would look into it’. That’s it and they said your complaint is closed. For such a pathetic experience where we were made to feel out of place just because of our ethnicity. That experience still hounds me and my wife.
Thanks for taking the time to share this... I really hope someone from BA is still interested enough to be following these comments as I am sure they'd be concerned to read this. Voting with your feet is about all any of us can do, alongside keeping the matter in the public domain through comments like this... Unacceptable and I'm really sorry that you had the experience, and that BA didn't seem to care that you had had the experience.
Frankly, £25 is probably the most insulting thing that could be offered. A rejection and an offer of nothing is at least clear cut. I really am shocked by this, what is the point of £25, what can you do with it?!! And more worryingly, what is the logic behind offering it?😳
New year new look 👀, well let’s hope they listen and start respecting passengers. Sadly due to the pandemic, and the amount of money they have lost, they will think you are lucky to get that. Remember you paid to get from one place to another, safely and in one piece, the service they offer is irrelevant, however I’m sure many other would disagree with BA. Including most on your channel. Keep focused on the main target gold it’s star. Although I here you can status match with tap. Worth considering.
Cheers Oliver. I'm happy to make allowances for the pandemic, considerable allowances, but they aren't changing their pricing to reflect changes so why should I change my expectations? I did a big piece on which star alliance scheme to join and mentioned the TAP scheme - it's alluring for sure, but renewing when you match is quite hard actually... Take a look at those videos if you're interested.
Also surprised at the speed of their offer… I think the main substance to your claim is the broken seat. That is what you’re really paying for in J. Poor service on the ground and poor food is a tiny fraction of ticket cost so they can get away with a derisory offer of £25. Broken hardware claims seem to get taken more seriously. IME it’s always the inbound flight sectors that are the problem and this is indicative of how BA choose to do business, which is of course because they have an effective monopoly on direct transatlantic routes. Virgin is the only viable alternative if you want to get back to London direct and I have had my share of bad experiences with them too !
Thanks Charlie. To be honest, the seat part of the whole experience was pretty marginal to my enjoyment but you may have a point that the hardware shortcomings may be taken more seriously.
Cheers Richard - if we should now expect standards to have reduced because of the you-know-what, shouldn't we expect prices to change accordingly? Outrageous thought...
That's a laughable morsel of compensation. I can tell you, Matt, from experience that having logged complaints several times with BA in the past (I'm not the type - I guess I was just unlucky quite often in recent years) that it's beginning to seem like it depends on which customer relations person you get to pick up your complaint ticket and how they're feeling that day. I'll briefly share with you 2 examples: 1) Flew Club Europe from Madrid back to London Heathrow - the plane was clearly unprepared to receive all of its Club Europe passengers. Was meant to be 7 rows but they had the divider between the classes up to row 4. I was sitting in row 6. The middle seats were also not blocked off. It looked like a bog standard row of economy seats. I kindly pointed this out to the staff as I boarded, to which they said that I would just have to make do and smiled and waved me toward my seat. Not that the divider and seating setup will break the "business class experience" - I felt that lack of care or interest was unacceptable. I called out the customer service manager onboard and had them prepare the seating as required (only took 5min with minimal effort). And then they looked down their nose at me any time they spoke to me and even had the audacity to ask "Haven't you had enough" after I'd asked for a 3rd beer just before we landed. Of course I covered this in detail on a complaint form to BA. In short, BA's response consisted of "sympathising with [my] frustration" and that they were going to "look in to the matter with the customer service manager" on duty at the time. The tone of their response lukewarm at best with a clear disinterest of how disappointed I was with my experience. As you can imagine, nothing came of it. 2) Flew First from Tokyo to London Heathrow on a 787-900, which, at the time, had the newest First class hard product. I exaggerate not: the reading lamp over the shoulder was ripped out from the socket with no filling; the side-table lamp was also missing and covered up crudely using duct tape; and the leather around the side-table was ruined by another passenger carving in to it using a pen (strips of leather hanging from the edge with pen marks scattered). I wrote BA a lengthy complaint with photos of the state of the seat. I received a prompt response back in an email accompanied soon after by a phone call with grovelling apologies. Both my partner and I received 30,000 avios each. They acknowledged that the state of the seat is unacceptable (especially in First!). I honestly didn't expect this much of a response. I went on a bit long there... but I hope this offers some perspective on the variety of responses you might get from their complaints team.
Thanks again! Very thorough - appreciate you taking the time. I've heard from a couple of comments that they seem to take hard product issues far more seriously than the soft issues. I didn't even mention the collapsing footrest in my initial complaint (it was long enough already!) but people thought that might be the key to getting anywhere... I am still pursuing this so I'll see what happens! Thanks for taking the time to comment.
I've just returned from JFK on BA's Club World and didn't have the best of experiences either. The worst part was the uncleanliness in and around both mine and my partners seat. There was mouldy food, rubbish and other sticky areas that seemed to have been added over several flights in which should have been completely sanitised as part of BA's COVID service! I was going to complain but after watching this I am now debating whether it's even worth the hassle! I was hoping that you would take the complaint further for not just yourself but for everyone as you have more 'clout' and a lot of evidence from the videos but also people's comments on their experience.
Hi Michael. Sad to hear about your experience - cleanliness is a non-negotiable these days... I will pursue this after the response I've had... Not sure it will be CEDR but I want BA to be great again and (RU-vid views aside) I hope this collection of public data points would be of interest to them!
Similar experience with BA a long time ago. I decided back then to ditch BA and use *A airlines. Been happy ever since. Now I only fly BA when they have a cheap business class offer.
Thanks Filippos - I'm working my way up to *A gold and I've liked what I've experienced so far although its all been short haul... BA can be great and their network is compelling, but the inconsistency is what is damaging them
The compensation was wholly inadequate, Matt. The airline's online reviews are bad enough for me to resolve not to fly with them in a year that will, hopefully, see the end of the pandemic. BA is one of the great names in Aviation that has forgotten how to do core business.
Cheers Nicholas - thanks for the support. There's new leadership who is saying helpful things, but BA is a big organisation that won't change overnight.
@@MattsPlanet A CEO worth his salt would make sure that, the next time you arrive in a BA lounge in the UK, the highest available manager scuttles down there, apologises in person and gets further insights - on camera. And if that's at Heathrow, he should do the job himself.
We are hopefully travelling to Australia next year in Business or First. (2 passengers - Cash) I really can't see us entertaining BA at the moment. From watching lots of reviews product looks dated, food looks terrible, prices are not cheap AND you have to pay to reserve your seats (in business). 20 years ago I was in Economy on a cheap ticket and Singapore Airlines messed up my ticket on the return home, they eventually sorted it and I travelled on the flight as intended but as a standby passenger at the back of the aircraft sitting with a school party of kids. Singapore admitted they messed up and sent me £100 and a Fortnum and Masons hamper worth about £250
Thanks Paul. BA can be great but there will always be better hard product offerings out there, especially through Asia... That reserving seats thing is contentious - if you're in the club and benefit from the rule, its brilliant. If you're not, its obscene! My BA saga is still dragging on so perhaps there will be some more news soon! Thanks for watching
First of all, thanks for trying to improve the BA service by letting them know of the diabolical service you had before and on the flight! I must say, It's astonishing how they disregarded your message about looking at the comments at least of your video. Not to mention the £25 voucher, which is nothing considering a business class service can cost easily over £1000.
Cheers - I would really love to help them, but I've long had a mantra that "you can only help someone who wants to be helped" and BA does not seem to be receptive of criticism!
Hey Matt - congrats on a fabulous channel (ive chugged all the videos in a space of a week)! Question: Is BA still the best airline with which to obtain status? Although I do one mile run a year with BA/AA to the US, I do at least 2 journeys to Asia with Finnair. Would Finnair make more sense in my case?
Hi Amrit. I've not analysed it in detail but I believe BA is still the best versus Finnair - I looked at Qatar a few months back and BA was "easier" given my flight patterns but after a brief look at Finnair it made sense for me to persevere with BA. it would probably be worth you doing a detailed analysis of your travel patterns though as I don't know if Finnair has bonuses or multipliers on flying their metal when in their scheme in the same was BA offers bonus avios for flying on BA metal. Cheers
@@MattsPlanet Thanks for getting back Matt! I've posted a thread on Flyertalk to get some help and it seems that given my flight patterns it makes more sense to credit on Finnair. It's the easiest way to achieve One World Emerald. Let's hope it works out!
Absolutely moronic by BA. Such compensation is outrageously low for the service that wasn’t offered. The thing is that I have had excellent experiences with BA where the crew went above and beyond and a few really bad ones (mainly luggage). Guess us flying mortals just have to suck it up sometimes..
Wow Matt, your past three videos on BA have completely put my off the entire Airline. Another prime example of a classic stingy British company that loves to cut costs where they can and treat even their BEST customers poorly. £25 is an absolute embarrassment and is laughable.
Thanks Henry. Trying hard not to fall into "RU-vid Catastrophe" mode every time something slightly negative happens, but I think this is a fair reporting of events... I've replied to a few comments that this was a sample of one flight and I'm sure that plenty of BA flights are delightful, but the comment section suggested that this sort of negative experience is quite common...
@@MattsPlanet More than fair. What happened to the customer was always right? If I had paid to fly business class and was treated by this I would be emailing the CEO and wouldn’t ever be flying with them again. The other people in the comments claiming you’re ‘overreacting’ are the exact reason that these large companies get away with shocking service. If I was you I’d raise this further and email the CEO and make him watch your video.
That's just revolting. I feel you about the 4 segments but remember that there's still a way to earn them without touching BA themselves. Any flight you take that's *marketed and operated by Iberia* or any BA marketed oneworld legs (so any partner ticket you purchase thru the BA website as a codeshare with a BA flight number on it) will indeed count towards your 4 qualifying segments (I've done this once myself with Iberia from Madrid to NCE and it worked). So it is possible to get your BA gold without touching any BA planes
They're extending status through June I think - if they extend it one more quarter that will cover my August renewal... Otherwise I'll see what I can do for September!
Thanks - I think I will pursue this, perhaps not with CEDR though. I Love Aviation is right that the contacting the CEO may be a waste of time, although that did work for me with a problem I had with Vodafone - they have a CEO team there which are quite responsive and did seem to have the authority to deviate from the script. Have low hopes for that being the case with BA though!
