Jean From BeautyShopPH yeah but it’s built into a lot of Asian cultures like as an Indian person you get roasted for being “too dark” and it sucks and when my skin naturally got lighter I got praised it’s awful
It’s so crazy to me how people of color do all kinds of things like bleaching their skin to be lighter and white people give themselves skin cancer with tanning beds and turn themselves orange with spray tans and melanin pills trying to get darker. The world is a crazy place....
I feel like the lesson we all should learn is don’t be rude to the people who are serving you. They’re doing their job, be respectful and leave. Thank you.
I really related when she was like “you NEED that cleanser, you NEED that serum, you NEED that mascara” I feel like that’s how the beauty industry makes me feel!
i said the same thing! but i actually thing she might work for another brand like that has a store front not mac. But jazz worked at sephora for sure fragrance!
I must had a really great manager but she allowed us to get tips from customers if they wanted to tip us. She just told us that she was going to act like she didn’t see anything but she completely understood that the artists needed money for our bills and she also understood that the customer wanted to thank us personally with a small tip.
Rocio Diaz I work in a cosmetics industry, and that’s how some cultures are. For my work, I see a lot of Hindu ladies who want their foundation several shades lighter.
yes it honestly sucks. i’ve worked at sephora for a year and a half now and we don’t work on commission esp bc im inside of a jcpenneys, so we could spend 2 hours helping someone because they’re the sweetest and genuinely need help, and still not be able to take tips.
Most corporations don't let employees take tips because it goes against most companies ethics and code of conduct policies. They figure that they pay you and give you benefits (sometimes) and that's enough.
If he wanted his wife to be “fair”, he should’ve married a fair-skinned woman. I wish a punk would say that crap out loud around me, my child, or anyone else....
Omg exactly what I was thinking ! People should be with someone who loves them for who they are and not someone whos trying to make you be someone else. Dark skin tones are so beautiful I wish people appreciated it more
Customer yelled at me and guess what I yelled back. No one and I mean no one disrespects me like that. I’m a pretty shy person so that lady really got under my skin.
I'm a beauty consultant as well and we unfortunately get many customers who come in and are insecure in their skin.... I get clearly Brown skinned woman getting pale shades of foundation and when they ask me to shade match them and I give them one that's exactly their shade They get upset... I had one woman start tearing up. I had one woman who was a dark skinned Latina. I shade matched her and she was so happy! she had never found a foundation that matched her skin so seamless... Yet the next day her husband came in with her and returned it only to get a white shade of foundation that was literally 10 shades lighter... I also get an outrageous amount of people that ask me how they can lighten their skin.... It's absolutely awful
@@melissasparkles5209 it's common in a lot of cultures to think that a family line with lighter skin is wealthy, while darker skin is poor. Because darker skin is thought to come from spending time doing manual labor outdoors, and lighter skin comes from spending more time inside. Or, with ethnicities where the majority are fair skinned, being generally darker usually just meant they were dirty. So, either blue collar general laborer, or just too dang poor to afford a bath. Which is all completely ridiculous and VERY outdated. But, that's where it comes from. I worked in a retail photography studio and got a lot of these requests to bring up the exposure and white, and lower the black while editing. One time a more "modern" family explained all of it to me and that he only requests it to send overseas to their parents who were very old fashioned.
Emma Strom that kind of makes sense :/ I've heard stuff similar to that before I guess I just didn't connect it. Still horribly sad and tragic :( thank you for elaborating.
Next up: Librarians tell their horror stories. You might think I’m joking but trust me it gets BAD! A customer service job you need a masters to work in.
I’ve also seen it (former employee here) with white women. Their friends who were usually darker than them would say to them to get a few shades DARKER so they would be prettier. You would be shocked at how often this happened to Caucasian customers. Another instance, this only happened once the other one many times, this woman came in and told me she wants exactly 3 shades lighter than her skin because her boyfriend in the back told her to. This happens to often to everyone. I actually saw white people “wanting” darker colors more than dark people “wanting” lighter ones.
@@sarahtrill6097 Woaahhh ok, but like it's literally the same smile and Emilia is more famous so of course people are gonna compare them? If the roles were switched it would be no different? It's just a smile...
I am so saddened by some of the stories you ladies told of customers' husbands who brought them in to the makeup store and ask you to make them look a certain way that was not them. That is just wrong and it is so sad as an employee of the makeup store you just got to do it I guess. You don't have the choice of saying no. Wow! So glad I never worked retail. Maybe this explains why the employees at my Ulta are always so snotty. Maybe they've just had it!
bro I think I've done most of these but electronics shop version. Literally everyone that has ever worked in retail has been yelled at tho. we had one customer yell at every staff member the same day. she jsut went form one person to the next yelling at the top of her lungs
I feel like Mac is super popular though and she said it felt like a super small, not as “popular” store... Someone mentioned Bareminerals which would fit that description plus they have the giant spinner or loose shimmery eyeshadows and they do have one called Cupcake (the color that was “out of stock” for her annoying customer)
I really loved what Destiny did to the last customer she talked about. Initially I thought "OMG, she messed up a rude customer's make up" and then she went on to tell her story, and I was like, "wow, that's the best anyone could have ever done in that situation"
I'm a make up artist and a tip with the last story (which is so sad who wants to even encourage that) but grab a yellow undertone on deeper skin tone and it will make it look really ashy which as a mua u always want to avoid
When will rude costumers understand that workers are just that (workers) and not personal servants that you can mistreat when you have bad days, only because they usually can't talk back to you? Cowards.
When upsellers get pushy I tell them I'm allergic XD (the thing is I do have to change products fairly often because my body keeps deciding to be allergic so odds are I will be allergic to it one day sooooo I'm just not gonna waste the money on your upsell today thx)
The one with her husband wanted her to be lighter happens to me on the daily. Literally people asking for the lightest foundation we have. It’s really sad
I used to go and hide in the stockroom if I had a rude customer. We had very limited stock and if we had a rude customer who demanded we search the back, I would hide in there for ages until they gave up and walked away
It's very jarring that people still wear makeup many many shades lighter and think only fair skin is beautiful, you see it often in South Asia. And in East Asia and they use products to lighten their skin. I wish everyone could see theyer perfect just the way they are. Change the things you CAN change to better yourself as a person, be more understanding or gain more knowledge. No matter what color you are, you're beautiful I promise 🤗
Do employees find it annoying to match foundation or concealer or whatever? Like, I know it’s their job, but I feel like I’m being annoying. It’s like when you’re at a restaurant and you ask an employee to get you something else and you feel bad because you don’t want them to have to do extra work, but you know it’s their job. I don’t know if I’m being irrational, but I’m not sure.
03:19 I feel like he just did not word himself correctly. His wife was probably shy and he wanted to ask for her but did not now how since there are so many styles of makeup. I like getting my makeup done but feel embarrassed asking so my husband asks for me. He does not want me to wear make up he just wants me to be happy
It’s very sad that people attempt to make their skin lighter. As a Caucasian person, I think that people with darker skin tones are just as beautiful with people with lighter skin tones. This is why we need more diversity in the beauty industry, I work in the Fashion industry and I see beautiful black models using the lightest shades. It’s really sad and it has to be addressed.
i don’t work at a makeup store but as a general rule i’d you are nice to people who’s serve you, we will bend over backwards but if you’re being rude we won’t ruin your order or whatever but don’t trip thinking i’m going to go put in extra effort after you just yelled at me. no.
Wait why do they not allow tips? I feel like this is kinda like when you go to a hair salon and you give the hair dresser a tip afterwards but then again a ig it’s a big company kinda thing
oh yeah no i went to Sephora once and she was like you need to get the matching concealer and powder and this blush looks great.. I literally came in just for a Dior Mascara and a Foundation and somehow I managed to spend over $400 lol 😂 😩
working retail i never expected a tip. but when people offered i took the tip. usually cameras were nearby so we would usually do a handshake. i would even take money to make a cell phone call.
