Behind Chick-fil-A’s Unconventional Franchise Model | WSJ The Economics Of 

It's what god wants for you

This is truth, the nice thing is that no matter what they screw up, you end with the same product: good chicken

@@Carterthielftw_ EXACTLY!

I got my order messed up once and ended up with the mess up order on top of the original and had more delicious food than I could eat

I thought they forgot my ranch one day, I looked at the mobile app and it was me! How dare they get my order correct the first time!

It's a shame they wouldn't have done it for a gay person doing the same thing. :-(

@@CanadaMMA Their philosophy is to be hospitable to all people, which is why a CFA restaurant gave free food to gay marriage supporters at a rally.

@@CanadaMMA this isnt accurate fam. they love everyone they just dont support stuff like that.

Bull.

Well I guess I’ll have to support them even more now 😇😇

It's the straight pride parade in every town, full of people who like being treated well, but don't like treating certain others well.

@@CalebBerman When you die, you will rot, and no mystical hocus pocus can stop it.

"My pleasure!"

That's the problem, right there: CFA is not likable! I would never eat at CFA unless I have no other choice. Both conceptual and implementational errors: Breaded pseudo-chicken does not go well with bread buns. Those waffle-like fries are not as good as other junk food chains fries such as McDonalds. It's not like In-n-Out burger with thousand islands sauce or any specialty.

@Liam Miller literally tho all these different religions have all these different heavens and they ALL think their right😭😭😭

They give money to anti gay groups

nerd

They say the same thing at Texas Roadhouse, which is kinda funny. We're in the people business, and we also sell steaks..

Sounds like they have been listening to Simon Sinek

Wow, so you appear to want to be an advocate for a corporation that has repeatedly been fined for breaking child labor laws and, per comments and donations, sure seem to support bigotry. If those are the standards you live by, that is your choice. I have never and will never give them a penny of my money. There are plenty of "restaurants" that serve disgusting, processed food if I so choose to indulge.

It’s overpriced

@@1966bluemax Not for the quality and service. Ill pay the premium.

Trust me the workers don't

@@toxichammertoe8696 ok USA

@@toxichammertoe8696 lol

@@rishabhg6466 CFA is an abbreviation for Chick-fil-A

I don't mean to accuse you of this, but this reads like one of those management written reviews you see on indeed.

@@jacobg8640 You just haven't experienced it my friend. All we hear about is the terrible work conditions of companies like Walmart and Amazon, but there a few legit companies to work for and CFA is most definitely one of them.

I can vouch for having had a similar experience as the commenter, having worked at CFA for about 18 months back in 1987-88. I know lots of people who have worked there, or whose kids have worked there, in the decades since, and most have similar experiences. My son is about to start his first real job next week - working at a new local CFA location.

@@jacobg8640 I worked at a cfa for over 2 years, partially as management, and I agree it does read like that.

I have never seen longer drive thru lines than those two restaurants!

Worth it.

@@nbarbettini The lines are long for a reason…

and they're both Christian

And the food is much fresher at both chains.

How good they are ?? Cause there is no chick fill-A in my country

Good enough that the stereotype of their workers is that they are too nice. Or like overly competent at customer service. Jokes aside they are notably good for a restaurant in general, better than most fast food by rule.

Killing chickens one order at a time. Man is stupid

@@DeepValueOptions hungry*

@@iiamcoughlin5346 so hungry it will eat itself to survive

The car side ordering helps too.::)

Oh totally. Line wrapped around 3x more than say 8 cars at McDonald's... you'll still be served faster, friendlier, and accurately. They have this down to a science. I can't for the life of me figure out why other chains don't adopt their business model to increase both sales and service.

I know so many people who have never had Chick-fil-a simply because they don’t want to wait in the long line at the drive thru. I tell them all the time how fast it moves and they don’t believe me.

The one by me doesn't have a drive thru so there barely is ever a wait. In fact one time I was handed my food before the girl could even finish making my drink.

Sadly my local drive through consistently has at least 30 cars in it so despite the speed it still takes over 25 minutes.

I like that

On the way out of town today I got some drinks at CFA. McDonalds is about 2 miles down the road. Got to CFA, line was wrapped around the building. Looks bad, but I know how fast they are so I jump in line instead of taking 5 minutes to drive to McD's. They take my order, and while still way back in the line a girl runs out with my drinks. McD's/Wendy's/etc. would have taken longer with three cars in line.

I couldn't agree with this more. My thoughts exactly when I heard this in the video

I’ve never sat in their line longer than 10 minutes even when I'm 20 cars back

@@shanejohnson381 do you actually have ideas if this lockdowns are bullish or bearish for my crypto coins???

Exactly my thought!!

Lol

Thanks for your hard work!

At least that makes the time go by

Why can't McDonald's workers think like this

Thank you guys for showing up to work and doing an awesome job. I hope the business makes the day go by faster, always does at my work.

Wait until you visit In-n-Out.

It can be slow at times, but that’s due to the sheer volume of people there!

I came to comment this, it’s NEVER slow, it’s a lot more busy than most other fast food places so it usually takes as long as any other place but if you put the same lines they have at any other place it would take 2-3x as long

The line might be longer, but the per person service is *fast*

@@jeffmorrison2915 Always feel like In-N-Out is the burger version of Chick-fil-a. Small menu, super nice employees, always crazy busy, but the food is great. (Except for the In-N-Out fries. That's just me.)

Way to go. I worked at chick fil a for 5yrs in high-school, college. Take advantage of every opportunity for growth, take every criticism in stride, and you’ll really grow as a person. May God bless your endeavors.

I always get the impression that the young people who work there are going to make it big eventually.

That's great! I didn't know they did that. What state? Do they offer it in California?

that’s crazy because where i’m from we only get a 50% discount

Bruh, you're comfortable there, you're going to be there until you retire

@@jjauger96 Texas. I have no idea bout CA

@@omargaminghd1730 we do too. The only free food I manage to get is leftover breakfast that’s headed to the trash

It’s only slower because the line is 50 cars instead of 5 lol

Exactly. More cars does not equal slower at Chick-fil-a.

I agree with op

Exactly! When I heard that I was very confused. If I'm in a hurry I go to Chick-fil-A because even if their line has 50 cars in it I know it will be faster than a 4 car line at Popeye's

Yea I routinely start at the back of a long line and am getting my food in like 5 mins

Over exaggerate much

@@charlesmcbride7179 Not really, one time I went there and the line was wrapped around three times (about 75 cars) and was there for only 20 minutes.

Same thing I thought. I live near some of the busiest Chick Fil A locations in the country. They are so efficient with getting customers through the Drive Thru!

@@nicholasholden8139 right but relative to the line that’s super fast

Imagine working six days a week and having a day off not during the weekend and the payment is miserable.

That’s probably their best thing

It mostly just helps coworkers hangout outside of work because we know we all have free time on Sundays

@@jeycalc6877 these nuts

@@littledudefromacrossthestr5755 gottem

How did Chick-fil-A money get your through grad school?

@@M4NA5 😁👍

@@flclub54 lol right

airports

From where Sam??

It’s overrated. If you like soggy Fries and soggy chicken , go for it.

Ayo Calvin and Hobbes

@@EmotionalScenes You own a McDonald’s. That’s why you’re jealous.

GMO ☠️

Privately owned seems to be the main difference

I’ve wondered this too… but basically it comes down to tough, hard effort and work consistently. It isn’t rocket science. But it is hard work.

I’ve wondered this too… but basically it comes down to tough, hard effort and work consistently. It isn’t rocket science. But it is hard work.

@@thomasdriskill5254 LOL 😂

Nice humble brag. 😂😂😂. Cool you knew the founder. You’re SOOOO cool. Lol

Bro xD 🤣🤣

You can have the wings. I’ll take the breasts.

@@rogueinvestor2375 Right then left and a bounce all around

you're both wing? I would get fat ... well fatter

"Comedy"

Not exactly. Their employees are not as friendly and their drive thru is slow as molasses.

I would have to say, the 2nd operator is not the norm. Glad you had a good experience with the first one.

@@VW5767 I completely agree, my first operator was one of the few that has two stores, and both were incredibly successful

Was the second operator a bit light in the loafers?

Also...not to mention, you can seek higher ups about the "troubled" operator. That is the beauty of how CFA does their franchising. CFA basically owns everything still

Same here, I worked for a CFA and our operator was garbage, the company model was great and their approach to service is excellent but our leadership and operator was the ultimate reason why I quit!

WE HAVE THE MEATS!!!!

Similar situation here. We have a Chick-fil-A right next door to a McD's. McD's parking lot is ALWAYS empty and the line for Chick-fil-A is pretty much always backed up onto the highway.

Good stuff 💪🏽. I make a little more than you at both of my restaurant jobs . Hard work , but California so expensive to live in I love chik fil a

were they to go public, a woke ceo and board would step in and destroy the whole place within a year. it's how leftists work.

@@sigbauer9782 Why do you have to make it political? In the video, the CEO said how his father would say "I'm not right-wing, I'm not left-wing, I'm the whole chicken!". He's literally the opposite of people like you.

@@nasifsiddiquey8867 dude...when a company goes from private to public, they get subjected to a whole new set of rules and shareholder pressure. eventually these boards become raging leftists and any moderates on said board are usually too afraid for their own jobs to say anything. this is also how a founder can get ousted, SEE: Papa Johns founder John Schnatter.

@@sigbauer9782 These companies know that the 18-34 age range are willing to spend a lot of money on products. Because people of these ages are predominantly liberal, the companies want their products to appeal to them. They don't want bad press. All of it is absolutely corporate. Nothing political about it. The board members aren't "raging leftists", they endorse left-wing movements because it'll make them more money. If anything, they are personally fiscal conservatives who want lower corporate taxes, but lie and say they are liberal for good press.

@@sigbauer9782 They got rid of John because he used the n-word over a business call… are you defending that?

Rude is part of the experience of Fast Food. You want plastic people who are 'pleasant'? I want surley servers, and clean food,

Willing to eat gmos 😳

Popoyes lol

@@DumbledoreMcCracken lol

Add popeyes, burger king, white castle to that list as well haha

That's the problem, right there: CFA is not great! I would never eat at CFA unless I have no other choice. Both conceptual and implementational errors: Breaded pseudo-chicken does not go well with bread buns. Those waffle-like fries are not as good as other junk food chains fries such as McDonalds. It's not like In-n-Out burger with thousand islands sauce or any specialty.

@@jeffmorrison2915 where i'm from the cleanest restaurants and best service is at CFA. You're right, it isnt the best tasting but around here there are some places you best not stop at. LOL

@@__B--MAN__ The whole idea that we are here praising CFA tells me how terribly we are used to eating junk. It tells me that we should travel more around the world to see how some of (not all) these fast food chains including CFA, are feeding us with overpriced garbage with no nutrition, taste and culture in their products. CFA? Seriously? What's next? Glorifying Taco Bell?

or just hire pretty people, especially men. Save money on training. Pretty men are by nature compassionate, thoughful, and polite.

@@eduardochavacano lol what

@@stopgettingtriggered Our boi Eduardo here is thirsty....my friend.

@rob r. - probably because they actually care about their people - the complete opposite of anything government. (This cynical old guy says haha)

I am always impressed how fast their service is. They make you feel special and if i am warmly welcome and thank for my visit, i am very happy.

they do not pay good wages

@@thekell I thought they paid a good but more then the competition? Like a livable wage?

I worked for the restaurant and later for their charitable foundation back in the 1980s. I got to know the family that owns the company fairly well. It was a much smaller company back then. The current CEO was just a young kid at the time. He was quite strong-willed. It looks like he's harnessed that leadership drive, though. Anyway, I loved working for them. At the time, they didn't pay any better than any other fast food place, but they gave every student a small scholarship once you had completed 2000 hours with them. And it was a genuinely fun place to work. They were selling a good experience as much as they were selling chicken, and as an employee, it is more enjoyable to focus on giving customers a happy experience than to focus on making the boss rich. And they tried to recruit me at the time to become an operator, but I had different career plans. I sometimes think maybe I should have done it. So I think a lot of people want all of the cheerfulness to be fake, but it was never like that for me. It was some of the most fun work I've ever done. If you ever make it over here to the US, you'll have to give it a try.

Hope you're not Catholic! They're run by right-wing Trump loving Evangelicals who hate Catholics as much as they hate members of the LGBTQ community.

If it’s North Korea I don’t think they will ever expand there. They wouldn’t let CFA.

Whataburger > in n out

@@SomeOne-mf3us hard disagree

@@SomeOne-mf3us used to be. Sadly the quality has decreased since it was sold a few years ago

They both have awful fries 🤣

Good analogy

That's not fully correct, they are just very slow to get a second store. Operators that prove successful can have 2, or in very very rare cases 3, stores. All of them would be in the same city though and that is only after they have proven themselves as great leaders over many years.

@@noahashley827 you’re right, the rule is they have to have had the first store for at least 10 years and be one of the top ranked in the region. It makes a lot of sense

@@noahashley827 thanks for the clarification! I was going off of what I had heard from someone in advanced stages of the application process.

That also means you can’t step away from day to day operations. You basically buy yourself a job.

@@herban_jungle yes 10k buys your a $250k per year job with potential to increase this on performance or double it in ten years. You’re right but definitely not a bad deal for non-entrepreneurial types

Yet so hard to accomplish. Weird.

Yup, in great summary.

u were on of them people

I often want something other than Chikfila but still go because I know I will be treated with better customer service. It's more than just fast food.

Another great chain to add to the list is Culver’s… very similar profile.. great food and service. Predominantly Midwest (started Wisconsin) but growing nationwide.

agreed, it felt staged

mine looks exactly like sometimes. but when the taste is there i dont care about the looks

I agree, that sandwich looks like the one my son gets from the fundraisers at school that sat around for a couple of hours.

I worked at CFA and we constantly put out sandwiches exactly like that tbh. If they wanted it to look amazing then they would’ve pictured a deluxe to be fair

I agree, never hire or support gay people. I support CFA stance against ALL homosexuals.

Well, bully for you then.

I’m so grateful that they don’t have a revolving menu except for some seasonal items like shakes and tortilla soup. I can’t stand other restaurants that are constantly discontinuing menu items.

Personally, I would correct one thing you said. I would say that customer service at most fast food joints is usually bad and often borders on hostile. As though you coming there and wanting to place an order is an affront to them or something.

I'm guessing you're not an English teacher. 😅

I agree their polynesian is just out of this world

I’m from Canada too. Was going to try the one in Kitchener tomorrow but just seen they’re closed Sunday. 😔. Oh well try some other time.

do you actually have ideas if this lockdowns are bullish or bearish for my crypto coins???

Not yet in Vancouver, BC. I'm sad

I would not be interested in this type of franchise deal.

@@nikkimcdonald4562 You split the profits, which means if you just follow their guidelines, it's BANK for 90% of operators. Yes, it's a lot of work at first, but don't think operators are behind the counter every hour. They are growing the business from the outside in.