Best New Features of the Dynamics 365 October 2020 Update 

Brian Begley from enCloud9 highlights some of his favorite new features included in the Dynamics 365 October 2020 update.
He covers:
• Enhanced email experience
• New PDF creation process for sending documents to clients
• Simplified, yet more powerful duplicate detection
• Embedded analytics - Power BI in Dynamics 365
• Multi tabbed user interface - makes it easier to serve multiple customers simultaneously
• Improvements to activity management on timeline
• Customer voice improvements - better survey management