I worked at a bank as a teller and was promoted to Customer Services and Loans 8 months after being hired. It would take all day for me to list the rules (strange, stranger, and strangest you've probably ever heard) we HAD TO FOLLOW from the moment we walked in the door to the time we left and to the time we cleared bank property. We even had unbending rules we had to observe on our time away from the bank.
Walmart had the same rules about tattoos, but eventually had to go away from that rule as the number of "human beings" without such appliances were getting really low.....
It’s to the point it’s creepy, though. Sometimes it feels oddly rude, like the way they kicked us out without telling us to leave.. was weird. I’d rather have been told to leave bc of such and such reason, rather than them attempting to throw away our food every 5min. And the constant smiling with emotionless or unhappy eyes is also rlly weird vibes for me. Idk, maybe my experience was just cursed lmao.
As a former CFA employee (team leader) at first saying my pleasure was just what we were told to do but after a while helping people out in any kind of way during work and even outside of work it really was my pleasure. It's like a mentality shift.
I just visited my first ever Chick-fil-A last week. Me and my hubby were like let's see if it lives up to the hype. Instantly pulling in we were both shocked they had 4 ppl outside the drive thru taking orders. Staff was super nice had plenty of workers. Food came out fast and hot. The chicken didn't taste like grease and they had a gentleman in the dining area who was on it asking what we needed. We left him a tip. Was very satisfied.
CFA Employee here. Yes sir, we have 2-4 teammates outside at any given time. Placing your order to with human being is far more pleasant than speaking to a talking menu board, especially when that darn speaker just doesn’t cut it. We’ll know when you’re asking for a Hi-C and not an Iced Tea :) We’re always looking to have an adequate amount of bodies both in the front and back of house, and at no point should the front counter or drive thru be left unattended during store hours. Each supervisor is given extensive training at proper team member rotation to ensure everyone gets an equal opportunity to learn and experience each position while also taking into account worker burnout on repetitive posts. The politeness of the team members you experienced speaks for itself. As someone who has worked at McDonald’s, Wendy’s, (almost Jack-In-The-Box too!), I’ve got quite the kitchen horror stories to tell for the two, but not for CFA. The back of the house prepares food in a timely fashion while ensuring proper sanitation. RAW dishes are washed completely separately and with separate tools from RTE (Ready To Eat) dishes to prevent cross-contamination, dishes are air dried to prevent bacterial growth, each team member is required to perform a thorough hand-wash at every hour, and in the case we are serving food to a guest with any type of allergy, all team members are required to swap out a new pair of gloves and dispose of any potential contact with the specific ingredient. Yes, that includes the gentleman on dishes in the back. The team member on dining room service is responsible for your satisfaction and ensuring that your visit is as pleasant an experience as can be. Whatever you need, just let us know if we haven’t asked you already :)
@@weaseltown Yes… The Chick-fil-A here in my area is wrapped up also. However for that volume of traffic the wait times are lightning fast.… The same scenario at Burger King will take an hour..... all of the Chick-fil-A‘s in my area have double drive-through lanes.
@@weaseltown man you should take two things away from that. 1. the food is so good people consider the wait time worth it. 2. with the lines "wrapped around the building 2-3 times" what do you expect, a 5-10 wait??
Not only could fake fingernails potentially fall off into food, but if your nails are too long, it's very hard to press the buttons and select menu items on the registers.
@DcyphR Culture man. All about culture. The other restaurants could design the same drive throughs and not do it as well. They'd have to fire and rehire everyone and create an entirely new culture. Employees have to WANT to give excellent and fast service. The avg fast food worker is simply working where they work bc that's the place that hired them, not because they really wanted to work at that specific place.
@@StephenKershaw1 You just commented 4 times about how much you hate fast food. You life must be absolutely miserable. A fast food video got you this upset? Poor little thing.
Yes. Personally I expect a perfectly prepared and correctly served meal. After all the career employees needing $15/hour had better be on their A game. BTW career personnel in Restaurant's don't make minimum wage.
What intrested me into watching this video was they used the words bizarre rules, ofcourse I thought bizarre rules, what could they be doing thats so bizarre, what a disappointment, just normal rules. I think the person who made this video is the one who is bizarre.
I have NO problem with these rules. Makes for a very stable work environment for young employees just entering into the workforce. Thank you, Chick-fil-A
@@HYPERxSONICxFANx2012 If you want to go all punk, work at Spencer's in the mall, most actual jobs are business mannered places, there is a time and place for such things.
Every customer service business should follow their example and would realize the benefits of success. Old school is still the right school here, and self absorbed, style obsessed weenies need not apply. It’s not about you, it’s about serving your customer. If you want to cover your body with tats and piercings, dye your hair blue, and wear hear down to your butt, join the circus 🤡
@@Johnpvb Preach it brother! Preach it! What are these people thinking when they go into a business to apply for a job covered in tattoos, blue hair and a bone in their nose. Do they really expect to get ahead in life like that?
Then they need to pay accordingly, too! Demanding more without giving more in return is simply just taking from your employees without really caring about them. It also makes for higher employee turnover. Why stick around there putting in all of that effort, when you can work somewhere that will pay you what you’re worth?
@@ravenestrella2310 The cfa where I live starts out at $14-15 an hour. Also, is it really "putting in all that effort" when the only TRUE requirement is that you have to be nice and say "my pleasure"? Not having tattoos isn't effort. Having traiditional hair isn't effort.
Perhaps other establishments should require their employees to be civilized humans as well. That this is considered "bizarre" says more about society than it does about CFA.
@@kiyoshi3414 there are millions of minimum wage jobs. People who have a problem with it need to apply elsewhere. Go work in the ghetto ass mcDonald’s or Taco Bell if you have a problem with rules
Lol having tattoo(s) is being uncivilized? Saying anything aside from “my pleasure” to a thank you is uncivilized? Get your head out your ass. I agree the thing in this video aren’t bizarre, but they’re also not prime examples of being “civilized”
“Their reserved style required by the rules of the restaurant may dissuade some people from even applying to work there.” One big reason why the whole operation functions extremely well.
@@soulhunter59 Turn over rate for Chick Fil A is 5% a year. The average turnover rate for the industry is about 108%, the average turnover rate for Chick Fil A is around 60%.
As a former Chick-fil-A worker myself, I can confirm that after I left, it took me a couple of months to stop saying “My pleasure” after every time someone told me “thank you”.
It make sense that an employee have to keep their hair trimmed or not wear false nails at work. You want to make sure that certain things don't end up in your food.
@@georgegreene9418 Those religions that don't shave PROBABLY wouldn't want to work at a KNOWN "Christian" company anyway. Just saying. That and what are you talkin' about. No one truly in, in the mainstream or at these kind of jobs, care about true religion traditions anyway.
@@glitchhernandez5059 The employees are the ones treating you so well. Why do you think the employees aren't treated well? Starting pay is $10 an hour. To own a Chick-fil-A you have to go through an insanely rigorous process so you can be sure the owner of your location will care how it is run. Employees also get a free meal every day, and opportunities for scholarships.
@@colterleasure6646 I use to work for them so I know how it is . Its extremely unbelievable how they treat employees and shouldn’t be happening . Too many favoritism .
@@glitchhernandez5059 I am currently employed at Chick-fil-A. It is a franchise, so how you are treated depends on your location's owner and managers, not Chick-fil-A. What do you mean favoritism? You mean the managers praise the best employees and criticize the worst? That's what they should be doing. Their job is to discriminate and dispose of the employees with the least efficiency and character. Give me an example.
When you go to McDonalds drive through and you say thank you after they hand you your food they stare at you silently! Chick fil a employees are so polite, Mc Donald’s, just the opposite!
Don’t know what McDonalds you go to but when I say “thank you and have a nice day” they usually respond with “it’s no problem! Have a wonderful day as well!”
Nothing “bizarre” about these rules. Just good hygiene, politeness (which is sorely lacking nowadays) and a clean, neat appearance. As it should be at a family establishment.
@@jimb9369 Dude what is your deal? have you even read my post here read it once again the original post, ("It’s all an act, I’m sure the majority of the team members aren’t really polite or friendly off the clock!") what part of this you don't
These are not abnormal in any way if you’ve worked in any professional environments. These “rules” or policies have been common at all the places I have worked. It’s nice to see a company hold their employees to a higher and respectable standard.
CFA is amazing!! I'm mobility challenged and use a walker. An employee met me at the door, held it open and escorted me to a table where she took my order and quickly delivered it. Before she left the table she asked how she could pray for me. Wow!! Just wow!! She even checked back a couple times to see if I needed anything else. CFA makes all other fast food restaurants look really bad!!
As a former Chick-fil-A employee of 2 years I would like to disagree with this video and State that it was absolutely "My Pleasure" to work there and to serve the people there. It may start out as something required but I would argue that the majority of people that work at Chick-fil-A very much it is Their Pleasure.
Chick Fil A has an amazing drive through system that moves you through with such incredible efficiency. So much so that a Covid vaccine drink up site in Texas was experiencing long bottlenecks. They asked the local Chick Fil A team to help. In 24 hours waits went from 3 hours to 30 minutes. Found Popeyes chicken too stringy not a good balance of meat to crunch.
The Taco Bell in my area has a revolving door because the manager keeps swearing at the employees, and recently, it was closed for a few days due to worker shortages. Maybe you shouldn't treat your workers like trash, perhaps???
@@shannon2748 Maybe they shouldn't hire a bunch of prudes that can't handle swearing. Maybe they need to recruit a bunch of greasers, beatniks, punk rockers, headbangers, and all kinds of other awesome scumbags and hoodlums.
Don’t see anything bizarre about these rules. Don’t like it, don’t apply there. There are plenty of fast food chains where rudeness and looking like you’re homeless isn’t a problem.
@@therobotfallsinlove if your appearance doesn’t reflect the image the corporation wants to put forward, that’s all that matters. you don’t get to dictate that as an employee.
Our "local" Chik-Fil-A is a whopping 25 minute drive from our home in the largest city in our state. But it is definitely worth the drive! It stays incredibly busy so we aren't the only ones who think it's worth the drive and the wait in the drive-thru. The employees are always smiling, incredibly friendly, and impeccably clean in appearance and personal hygiene. The delicious food really caps off the awesome experience. p.s. My husband and I both worked in fast food as teenagers so we know how difficult it is to smile, be pleasant, and well put together while dealing with the public. For this reason, we always tip, sometimes up to $20. And that REALLY causes the employee to flash a toothy and happy smile! 😃
That depends on the McD's and locations. I Honestly see the opposite here...but I am somewhat in the South. A Lot of employees actually say "Have a good day" and such...and these locations can be considered in the "hood" where i grew up....I see more "blacks" when they work have more respect for customers than many whites...I know I shouldn't have taking this white and black, but in today's culture war It's decent thing to point out....and I'm white. I've met many that have better manners talking to parents or adults...it's just when they're around their friends.
Whenever I go to chick filet, the lines at the drive through are literally around the building and out of the parking lot. Yet somehow I still get my food in 8 min. or less. If the line was that long at any other fast food place id be waiting a half hour. I have no clue how they do it but they are doing something right!
@@bleu2680 Hey dummy, in America we can choose where we want to work. Don’t like chick fil a’s rules, find another job. It’s that easy. You should speak less often. I can only imagine the stuff that comes out of your mouth.
@@madturtle8826 Pardon my hyperbole, but consider a few things. First of all, you can choose where to work in any, country on earth unless you're someone's slave, or you're in extreme poverty. There's nothing unique about America in this, and in fact it's significantly worse than in many places due to the economic inequality. The poorer you are, the fewer options you have. If a company employs over 100k employees at minimum wage, that's a lot of power over people at the poverty level. What I'm saying is, that the stuff in this video is fairly surface level, but consider thinking that everything is a matter of choice when it comes to Amazon for example. They have 1.298m employees right now, and they prevent them from forming unions and create conditions where they have to piss in bottles. Would you tell those 1.298 to magically find another job?
As a current CFA worker, I can confirm that most of these are true besides the beard/mustache. In a lot of franchises, men are allowed to have them as longs as they are neat. The length can just not hang from your face.
Maybe we need to talk about what 'bizarre' means. BIZARRE: very strange or unusual, especially so as to cause interest or amusement. Saying "My pleasure" is no more bizarre than any other company that requires employees to use specific terminology. I've worked at plenty of places where we had a very specific thing we had to say for certain situations. The tattoo restriction is also not unusual at all. Lots of restaurants have the same rules. Requiring politeness is not bizarre. It's the standard. It would be bizarre to not require it. Unnatural hair color goes along with tattoos and piercings. Lots of restaurants have the exact same rules. The rule about refrying fries is not bizarre, it makes perfect sense. As for franchisees, this is generally applicable to a franchisee from any other fast food restaurant. You have to comply with their rules if you want to use their name and their products.
Chick-fil-A is amazing, the food and service are ALWAYS top notch in any store I have ever been to and they stand behind there values such as being closed on Sunday !
Having high standards, and providing customers with excellent service is lost on today's society. Wal Mart has completely abandoned these standards, as well as most other large companies, it's sad
Today I feel the world could use a big dose of politeness. I work in retail and I've noticed that in the past few years manners have gone out the window. It's refreshing to hear please and thank you and my pleasure. I just had lunch today at our local Chick fil A with the delicious peppermint shake and it was all good 😊. Merry Christmas to all.
A correction: The main reason CFA no longer offers to make any food well done isn't because of the time it takes to prepare it. In 2020, the company simply wanted to align its menu with Truett Cathy's original ideas for how each item should be prepared, presented, and taste. The "original recipe" if you will, doesn't allow for anything to be well-done.
Well we have to think if your rocking a mustache or a beard those hairs can brake and fall into the food. A lot of restaurants actually have those requirements. When I owned and ran my own restaurant i had them wear ether a bread net or shave it off.
It was such a habit of saying, "My pleasure," it was hard to break after not working there. You also say it enough with a smile that it becomes natural and if you like working with people, you mean it. It is a pleasure to take their order for them and to help them.
Leave Chick-fil-a alone. Whatever they are doing, it is the only fast food where the employees don't act like you are bothering them. You guys are mad because the owner is an outspoken Christian.
Self expression. Is just that self. I would not consider that wrong for Chic-fil-A to have standards! If you don't like then go to work somewhere else. Kudos to the franchise for make and taking a stand on their high standards.
I have worked at CFA for five years and never heard of the well-done fry thing...also, “it takes too long” is a terrible reason to not serve well-done fries in the first place. Do you know how many well-done fries I served just today?!
Try working at a $15 million store that consistently has $7,000 hours during lunch and dinner like I do. Lol we don’t got time to dedicate a whole basket just for 1 well done medium fry. Go be picky somewhere else
Cathy, Chick-fil-a's CEO chose Sundays to give all employees a day to rest and to worship if they choose. My opinion: this is why cfa is the #1 fast food restaurant (especially in malls). CFA's lines be so very long. My favorites at cfa: waffle fries w/cheese sauce, lemonade and peach milkshake.
Can confirm that saying "My Pleasure" catches on even outside of work. I've only worked there for a month and have already said my pleasure to more teachers than I'd like to admit
I was working the ice cream counter at a Friendlies as a college student back in the seventies. I pointed out to the shift supervisor that there was a big dead moth in the 5-gallon container of strawberry ice cream. She reached in with her bare hand and grabbed a large handful of ice cream including the moth, and then said: “I don’t see any moth”. I think that should have been against the rules.
Chik fil a pays more than minimum weigh and offers other benefits that Burger King and McDonald’s are too cheap to offer their employees so they will never come close to chik fil a’s customer service
I got 2 random drug tests at my work before but I work at a manufacturing plant though. I thought just that it was different and I didn't have to work for a few hours.
At the office we all get random drug test throughout the year, I think we all ended up being tested at least twice a year. It wasn't that big of a deal, you pee in a cup and move on.
Hello I'm working at Chick-fil-A this is my last week there, they will fire you if you don't act a certain way or they'll give you a very Stern talking to and then give you shitty hours because of it or at least my place will cuz they're Petty and I have a resting bitch face and like a monotone voice so I always have to put up this fake goody two shoes act when I am a good person I just don't sound like I am
They aren't forced to do anything. They can just get a job somewhere else. What if your boss required you to actually work instead of be on your phone constantly? Would you say you are being forced to work? My business, my rules. Don't like it? Go work somewhere else. There are plenty of people waiting to take your place, some of whom actually want to work and follow the rules. Enough of them to make this franchise a complete success.
did you get the, "even when calling into work you need to smile, because a smile can be heard over the phone" i still do it and its been 15 years since i have worked there haha
@@davidcaba9916 but it's still a choice none the less. They could put in apps for other businesses. They don't have to work there. If they stay they obviously like it there.
Can somebody give McDonald’s and every workplace a copy of these rules and apply it in their employee handbook? Some people really don’t drink coffee and they show it.
unfortunately with the low standards of today too many would call them Bizzarre. Chick-fil-A does it best! No other chain is closed on Sunday. Rules they have a great!
as a former fast-food employee, I understand the rules against fake nails, it's effortless for a nail to break off and end up in the Food the employee is preparing, and when that happened the one that in many occasions may end up being sued is the restaurant, I totally agree with that rule the same goes for the regulations against beard and tattoos.
@@lasenyo7705 I believe that corporate officially started allowing beards early this year (plenty of people had them beforehand anyway and it wasn't super enforced), but if you work BoH you need a mask or beardnet for obvious reasons
Saying “my pleasure” isn’t a “weird” rule- it’s because it makes the entire experience more positive and better for all of us. Also, at my specific location, we’re allowed to have tattoos as long as they aren’t innapropriate, or on our face or neck. But if we wanted to, we could have a whole sleeve! :)
If they dont open their dining rooms soon(speaking for Va) they will be finished. The drive through was never great before covid it surely isnt quick now.
