I find it funny how when Ollie is feeling a bit more chill Josh became more active and became the one making the silly jokes. Real friends right there 😂
I've been to a couple of locations where the service wasn't up to CFA standard. But it was STILL better than other fast food places. Even when they're mediocre they're better.
I work in front of house at CFA and it’s so fun being able to check in on everyone in the dining room, giving them extra sauces or refilling their drink. Also gives me a chance to char with them, especially the regulars that come in. And to keep an eye on the dining room to make sure it’s tidy. Just a fun job all in all. You work hard but honestly it’s worth it. The CFA I work at has a great owner and has built such a wholesome team.
@@anxioussartist7557 fr! i work foh (mostly dining room bc I’m new) but it’s always so fun! it gets boring at times when no one needs a refill, no tables to clean, etc, but it’s still so worth it
its so funny that after all those years of them sharing food, americans suddenly woke up and feel icky about it o-o when hello.. half the time they lived an asian culture where u share food so ofc they would share the same sandwich even XDD especilly when they are family like and are not sick
Hi Josh and Ollie - In 2025, you can get Chick-fil-A in the UK. The company just announced they will open several Chick-fil-A in London in early 2025. Try it and let us know how it is compared to the Chick-fil-A you had in the US. 😊
I’ve literally seen Chick-fil-a employees change a customer’s car tire. At my location, they walk around the restaurant to your table and give you refills and extra sauce if you need it. During breakfast, there is constantly someone walking around with a pot of coffee to fill up anyone’s coffee cup. 100% the best service of any fast food, and it’s not even close.
My dad was a mall manager back in the 80s. He was getting ready to sign Chick FIL a as a tenant inside the mall. However he had a concern where they were closed on Sundays whereas other food tenants were open. The representative said "Sir, we will outsell all your other tenants combined open only six days a week." He was good to his word.
My favorite COVID story was when a drive through covid testing center was having a horrible time at keeping everyone organized and it was crazy backed-up , so they called the manager at the local CHick Fil A and they fixed everything in 15 minutes. They also have the most efficient drive through of any fast food :)
The drive thru will literally be piling onto the street at my Chick-fil-a and you’re still out of there in about 5 minutes because it moves SO fast. It’s ridiculous!
As a current employee of Chick-Fil-A, the lettuce and tomatoes were absolutely fresh. We get shipments nearly every morning. The lemonade and tea were also made fresh that day. I'm glad you enjoyed it! (next time, try the mac and cheese)
@@yeonchuljung4952 yes and I can't even begin to describe how incredibly delicious it is. I would suggest you get to a Chick-fil-A asap and order some.
Every manager at Chick-fil-A is like Jacob. They know how to find good managers and staff, and they know how to retain them. That's an very important part of the Chick-fil-A success story.
Aka they pay them well, have good benefits, and respect everyone. It's not a complicated recipe for creating a successful business, but so many others cut every corner possible.
@@citisoccer actually there pay isn’t that incredible. Most employees make between 12-14 an hour with leaders making between 15-17 an hour usually. They do give you a 9.50 break meal every shift tho.
@@lucasbrown6887 i mean if your goal in life is to work at chickfila and be content with that pay then you really should rethink your goals because your end result shouldn't be working at one it should be owning one lolz xDDD
I love how the guys addressed that some people would take offense in their sharing everything like lovers. If that affronts someone, it's their problem. I think Josh's and Ollie's friendship is beautiful and the fact that they don't shy away from showing how close they are shows that they are secure and comfortable in their own skin.
I think it's gross but wouldn't consider it "my problem" or a problem at all lol. And I never associated sharing bites with being lovers. I love my friends too, but don't consider it an insecurity issue if I don't want to share saliva.. Being the sandwich is only a few bucks I don't think it's odd to wonder why they don't each get their own lol.
@@faz1483 This is so wild to me, calling it gross. In my friend group, it's totally fine to eat into each other's stuff, even eating with the same fork or drinking with the same straw. It is intimate in a way that seems to make some ppl uncomfortable though...
@@LaneyElward Is it that wild? I love my friends too but I don't want to share saliva. Nothing at all to do with being uncomfortable. More to do with not wanting to eat my friends spit / slobber. I don't think that's as wild as you claim.
We have dips in the UK, I think it’s just that they thought the dips were just for the nuggets and fries as usually a burger would have the sauce on it etc
I think dips in most countries are usually meant for fries and nuggets. Dipping a whole burger is bizarre but I would love to try that out next time I'm going for fast food burger.
Once in Washington DC, I went into a Chick-fil-A and they were giving away free meals to anyone wearing a cow costume. Mobs of very poor children were pouring in, without cow costumes, and the shop gave everyone little cow ear hats to wear so they could say they had a cow costume. The people were so poor you could tell that going to a fast food restaurant was an expense they could NEVER afford. The children were so excited!! It was like Christmas morning for them to be there! I cry now just remembering it. I thought it was the nicest thing I had ever seen a restaurant do. The staff treated each person as if they were royalty. I will FOREVER love Chick-fil-A for doing that.
I went to Chick-fil-a with my mom, and they had someone walking around in the cow suit; the guy was so tall, I asked him if he was my cousin (as a joke) he just gave me a hug and messed with my hair. I was 18, and he read me perfectly because I hugged him back and said Bye Dom when he left. lol 🤷♀️
So I am a chick fil a employee and the reason everything was so good was because we make everything fresh. That chicken is real chicken cooked freshly the lettuce and tomatoes are real ingredients cut fresh that day the tea was freshly brewed that very morning and the lemonade was mixed early that morning and stored in a cooler till it was ready to be served. Also our number one priority is our customers we always do our best to make you happy that is why Jacob checked in at the end usually we also check in once it twice throughout the meal just in case you might need something such as extra sauce or a refill. Chick fil a sets a higher standard for our employees than other restaurants do and I am glad we made a good impression on you guys.
Thank you for representing! My brother works at the Dwarf House in Woodstock GA. We love our Chikfila workers down here as though they're serving in the military lol ❤ god bless and Merry Christmas
@@adnankazim88 Yes so when I went through the hiring process the way they picked me had nothing to do with ability that is what trainers are for they hire employees based on what kind of personality they have if they guy being interviewed is a jerk his chances of being hired are less than zero on the other hand it you are a really good person who gets along with people and is very nice to everyone you have a very likely chance of being hired. After all they want their staff to get along with each other and the number one store policy is to make it a pleasant experience for our customers so we will hire someone with no talent but who is a good person and wants to learn over a guy who is amazing at everything he does but is a total jerk.
@@adnankazim88 Also each chick fil a is individually owned rather than having one guy in charge of like fifty stores so that makes the team members a lot more like a family than other restaurants.
I worked at Chick-fil-a for 7 years before I graduated college. I am proud of how it was represented here. I don't want to work food service again, but I am very grateful to have worked there when I did. They treated me very well, which is weird to say regarding a fast food restaurant. They even gave me (or anyone with enough hours worked) a $1000 scholarship for college. I completely agree with everything you guys said about the food and the service, that's what they are known for. Best thing not on the menu is a large waffle fry with a side of the cream cheese they use for the bagels during breakfast. It may sound odd, but it's a bit like having really good cheese fries with ranch dressing on top; it's cheesy with a subtle tang.
Know that they discontinued the bagels back in I believe 2020/21(?) but if you want cheese fries we do offer now a cheese sauce (a white cheddar cheese) and it’s super good!! -current CFA manager
I work there right now haha, I help with the food quality part of my store and the first thing I see is the fries were not packaged enough 😂 but totally agree its amazing place to work for
I've been working a while now too. They really are THE BEST Fastfood place (at least compared to In-n-Out) that treat their employees with respect. Considering Wendys, McDonalds, and even Burgerking for a week (when I was a teen), I always have fond memories of Chickfila. Considering people try hating on them for the beliefs of others though, genuinely upsets me. Since they can't separate between the Individuals and the Corporation. But ultimately, Chickfila is one of THE BEST companies to work for. ESPECIALLY for a 1st time Job!
As someone who works at Chikfila, they’re trained to be sociable, but most of the people there are actually really just nice people in general. You have to be a people person to work FOH. Even BOH is expected to provide customer service if given the opportunity, and we try. Usually if I’m off a shift and I see someone waiting for a refill, I’ll usually go and refill it myself, to make things easier for the customer and FOH. It gets busy sometimes and there’s not always enough hands up front.
Yeah, I think the food there is middle tier, but every time I eat there, I walk out continually impressed with how well they are run. Most fast food places, the person taking your order just stares at you blankly when you get to the counter and doesn't even bother to greet you. When the transaction is done and I thank them, they don't respond. Chick-fil- is the exact opposite. Great service every time.
I am a Chick-fil-a employee. We do put a lot of sugar in the tea and lemonade. The number one deluxe is my favorite entree. The cookies and cream milkshake is made with real Oreo crumbles. And we do try very hard to be the best at customer service. I am glad you enjoyed it.
@Jayden R this is a late comment, but Chick-Fil-A is notoriously strict with who they hire and that’s why they almost never franchise. It’s illegal to deny anyone employment based on multiple things, and sexual orientation I’m fairly certain was recently added to that list. They didn’t reject you because you’re gay, it was because you didn’t fit what they were looking for. It’s kind of disheartening to hear that you’d blame it on something like that instead of accept you could have just not met their specific requirements. I don’t even eat Chick-Fil-A, but they’re a well-established, respected, and thorough company.
Chick-fil-a has the best customer service of ANY fast food place, anywhere. And it’s like that at every location. It’s astonishing and truly refreshing. Their chicken just also happens to be delicious. 😊
I was surprised they didn't mention the fresh flowers. I've never been in a Chick-fil-A where they didn't have a bud vase with a fresh flower on every table.
@@ChocoQueen24 In the video where they tried fish and chips in Australia with Andy Ollie mentioned that he got really sick if he ate fries too much. But still yea I haven't ever heard of people having allergies with potatoes
@@NamPham-kh4tg I haven't heard of people being allergic either, but more having intolerance? My partner and his mom can't do too many potatoes, even mashed potatoes, without it upsetting their stomachs and getting heartburn
Chick-fil-A worker here! I work in the kitchen, everything is hand breaded and fried in store. Served so well! Also, a quick fun fact, the autumn spice is called that specifically because there is no pumpkin in it! 🙃😊
I ate at the very first Chick-fil-a in Greenbriar Mall in Atlanta in 1967 with my new girlfriend. It was near my high school and it quickly became very popular. For many years, they were only in malls, then gradually moved to free standing stores. I later married that girlfriend and in June of this year we will have been married 50 years. I am thinking of taking her to Chick-fil-a to celebrate.
I remember the first one that opened where I live in the mall. My friends and I loved it from minute one, And the food has not changed one bit since the late seventies as far as I can tell.
I worked at Chick-Fil-A for 5 years and this has to be my favorite review of our food! Chick-Fil-A is so common in the south we don't often get to see people trying it for the first time, glad you guys enjoyed it! (By the way the A stands for grade A chicken, it's to show the quality of the ingredients we put in our food) :)
I just tried Chick-fil-A like a year and a half ago because I live in Vermont and we don’t have one here and oh my God it is the most delicious thing I’ve ever had in my life and I think I’m going tomorrow and I’m so excited 😂😂
I guess I never thought about it before that not everyone has a Chick-Fil-A because I live in the south and I remember when they were originally in the malls only and there was always someone standing outside their section of the food court with a tray of cut up nuggets with toothpicks in them giving out free samples so that you would go there and give them a try. LOL I guess it has just always been a part of my life, it has just gotten easier now that they have iPhone apps and stand alone stores LOL But I imagine that how people talk about Chick-Fil-A and how good it is and that is what I hear about What-a-Burger and that is something that we done have on the east coast. Makes me curious if they are as good as Cook Out because that would be doubtful 😂
A lot of y’all have to realize that they have a reason to be happy. They get PAID. Most other restaurant places do not have the level of service or food quality because they’re paid significantly less, which is what also makes they’re food cheap.
@@PhysicallyAwake It's amazing how few businesses catch on to this... I would say the exact same thing about shopping at Trader Joe's. The employees are ALWAYS super friendly, and actually try to help you if you're looking for something. They express genuine disappointment if they're unable to help you. McDonald's definitely has the capital to pay it's employees just as well.
I just recently tried the restaurant for the first time because the closest one to where I live is about 40 minutes away. I was in my car and went through the drive-thru. I didn't know that the sauces came separately and I thought it was kind of a waste. Now I get the idea but it still is not good food for eating when you're on the road
As a chick-fil-a worker, i came into watching this confident, i left even more with a smile, and the comments are so fun 😭 Edit; I got fired for being scared of a guy who was on hard drugs, aggressive and had a gun in his pocket
@@ertfgghhhh take a breast, beat it up, then crack an egg into a bowl and add pickle juice and whisk it, then in another bowl add flour, salt, pepper, and any other spice you want and mix it, then dip the filet into the egg mix and then the flour, then egg, then flour, then egg, then flour, and then fry it until it's golden brown and cooked in your prefered cooking oil
Hi Josh and Olly! I’m so glad that you enjoyed going to Chick-Fil-A so much, I’m actually a team member/trainer at my local CFA out in Kansas. I thought I’d answer some of your comments for fun! First off, the #1 sandwich only looks weird because of the packaging. It looks just as good as the #2 deluxe before it goes into the packet. The claw boxes are a lot harder to source and more expensive for corporate so we simply use the packets for any sandwich that does not have lettuce or tomato on it. Pro tip! If you want your sandwich to look beautiful every time, add on some lettuce or tomatoes! Our produce is always fresh, our amazing kitchen heads receive shipments at least 3 times a week with fresh produce which is then prepared daily by our incredible kitchen staff. As for the shakes, I don’t think that the Autumn Spice Shake actually had any pumpkin in it? When preparing it we used a syrup and a cookie crumble, but I don’t remember pumpkin being among the ingredients. The Cookies and Cream shake does use an Oreo crumble that breaks down a little bit during blending, but not too much. I’m glad you liked it! It’s my personal favorite! The lemonade is homemade! We make at least 120 gallons of it in-store every day, usually more! Finally, Jacob did do a great job of coming and checking in with you during your meal! We actually ask our team members to check in with our guests periodically. Our team members are held to very high standards no matter what position they are working in that day. According to my HR Director only 7% of applicants nationwide are selected to work at CFA. Again I’m so glad that you enjoyed your time at CFA, next time I HIGHLY suggest the Grilled Club Sandwich with the Honey Roasted Barbecue sauce! It’s one of my absolute favorites!
@@heruhcanedean God no. I mean it is worth 30 mins maybe. Definitely worth a "oh hey its right there and it is lunch time". Or I guess for you it is worth a "oh a had to drive into town for something entirely different, but I am hungry." It is damn good, but not like life changing.
I jumped out of my skin when I realized that this is my childhood Chick-fil-A! I don’t live there anymore but it’s good to see that one of my favorite places is still around 😊 also the Chick-fil-A sauce is one of my favorite things on this earth…same with the lemonade. Glad to see y’all enjoyed this little slice of Southern culture
@UC6eKL-toi_esty2zyj1HnUA subjective. I acknowledge you do not and that's your right dude if you're from here, just ironic to be able to say that while supporting both a site like youtube and a franchise such as chick-fil-a which relies of the American dream lmao.
As a Georgian, I’m glad you guys got to enjoy a hint of our southern hospitality. CFA is on a different scale and it should not be compared to other fast food franchises.
This might sound silly, but i could watch an hour-long video of these two eating, especially Josh. He's so expressive, especially when it comes to food he likes. I honestly watched the "sugar overload" on them both about 10 times, and Olly's eyelid fluttering was ADORABLE!! You guys' videos cheer me up. 😊
If sugar content is a concern, Chick-fil-A also sells unsweetened ice tea and diet lemonade, and those are good options as well! Fun episode! Chick-fil-A really does have tasty food! :)
I really miss full-fat Sprite (the regular has reduced sugar here in the UK), it really brought out the lime! The citrus Mountain Dew is pretty close, once you get used to the caffeine aftertaste!
gotta love the way the worker Jacob handled that one, seemed like he was a nice guy, had good knowledge of their products and even checks at the end so that they are happy with their visit
This is actually a pretty standard CFA practice! I worked at CFA for a year and a half. It’s called second mile service! (Going the extra mile). It’s not always the person who took your order, but they actually have people who are assigned to the dining room as a “host”. They are primarily responsible for making sure everything the guests are around is clean and they are also primarily responsible for making sure the guests are having a good experience. They have to periodically go around to everyone and ask them if everything with their meal is going well and offer to get them refills on drinks or get anything else they may have forgotten or need like napkins, forks, ketchup, more sauces etc. Pretty cool! Very different from most fast food restaurants.
My favorite experience at chick fil a is when I was walking in there was chickfila workers walking in behind me so I held the door for them and they said “thank you” and I said “my pleasure” and they both started dying of laughter.
I worked at Chick Fil A For 10 Months and I shall inform you we get fresh lettuce and tomatoes and other produce almost every day to every other day and we prep everything that same day. 🥰 that’s why it’s so fresh. Same with the bread it’s almost every other or every three days. I loved working there. I worked in the kitchen and it cool to see they standard and managers overseeing to make sure everything goes well. Good work ethic and treatment of their workers. ☺️
1) the chicken is breaded and fried at the restaurant 2) the lemons are squeezed and lemonade made at the restaurant 3) Oreo milkshake has crushed Oreos.
I love how even Englishmen acknowledge the high service standards of Chick-fil-a. They're kind of known for that here in America, like they're probably considered the best service a fast-food chain can offer, so much so that it's even become a meme that Chick-fil-a workers will go above and beyond for you😅
I liked Ollie's response, though. "The only time the manager comes up to you in a fast food restaurant in the UK is is you're peeing in the corner." That one about killed me!
2 things about Chick-Fil-A that stand clear above the competition apart from the fabulous food.... 1. The Service. The atmosphere and the general attitude of the staff is unmatched. 2. The Drive Thru. Chick-Fil-A runs a drive thru like a team of physicists developed it. A line with 20 cars ahead of you might take up 4-5 minutes of your day.
*as long as you're not at the Norwalk, CT location where you can be stuck in the drive thru for over 20 minutes in a line like that. I wish it was the exception more than the norm. 🙄
Whenever we go somewhere else and we wait forever, my dad would say "At Chick-fil-A we would have got our food, eaten it, and been on someones prayer list by now." It is the gold standard for fast food.
8:34 I will say, Josh, this is what Chik-fil-a teaches its workers to do. I worked there for a bit, and we were taught to do table touch-ins, which basically means we would come up, ask if everything's good, and make sure y'all don't need anything. The customer service and speed of service are another thing, other than the food, that makes people enjoy going there so much.
@@mellchiril as someone who worked in a CFA before, I got paid really well for a student and my co-workers were really good as well. still friends with many of them.
Starting work at CFA was one of the best decisions I made in high school. My coworkers, managers, and restaurant guests were all wonderful and I genuinely enjoyed my shifts. It's definitely the best fast food chain in America.
Saying that the Autumn Spice Milkshake sounds "like something a lawyer came up with" is top-tier comedy 😂 Also, as a Southerner, Chick-fil-A and Jolly is a video I never knew I needed.
I worked at Chick-fil-A in high school and let me tell you that everything really is fresh! I definitely made the tea and lemonade (from freshly squeezed lemons) myself in the back and the amount of sugar in those scoops was mind-boggling hahaha.
It’s so nice that you are proud of where you work! Work can really suck if you don’t believe in what you’re doing and that works positively the other way! ❤
What’s really cool about what you guys have done with some of these videos, not only am I thoroughly enjoying watching you guys experience the foods we eat here in the US, but watching you enjoy it reinvigorates an appreciation within me for what we have. It’s easy for some of us to take it all for granted when you’re born in it, live in it, and don’t often leave it. Thank you guys for doing what you do!
I cannot believe they were at this Chik-Fil-A!!! I’ve been here hundreds of times on my way home from school. I could driven past you guys while running errands for Christmas! OH MY GOSH I CANT BELIEVE YOU ARE IN MY HOMETOWN!!! Enjoy!!!!💜
We don't have Chick-fil-A in my country. But I went to try it for the first time several years ago (few months ago before covid) and was surprised with: 1. How nice the people there. Every workers were super pleasant. 2. How the food tasted pretty good. 3. They're just the nicest. Seriously.
I've had Chic-Fil-A in Texas and California. The staff are so friendly. Their customer service was exceptional. Their locations were spotless. The food is delicious. Also sometimes you feel the food is at a higher quality than other fast food joints. The only downside I think we've faced is the fact that if you ever crave it on a Sunday, you need to change your plans xD I wish they were able to go international.
My brother-in-law moved to America about 3 years ago and once we showed him Chick-Fil-A, it was game over. He basically has it at least once a week now, and like everyone, craves it the most on Sundays.
That’s Hi-C (high-see) fruit punch. 😂 Growing up it was considered a children’s drink. It’s what we had before juice boxes. In fact, I think you can get them in juice boxes.
Hi-C mango-melon is something else! I'd finish off a giant 24-oz cup of that stuff every day at work during the warm months ... if it weren't for the giant 24-oz cups of watermelon Crush I alternate them with. Such an embarrassment of beveragical riches.
I am a semi new employee to chick fil a and I must say it really is top quality, I work five days a week I’m two months in and have gotten something every day! Great staff, workplace, and pay for anyone looking for a new gig!
The most compelling thing about Chick-fil-A is their customer service and their uncanny ability to service hundreds of people thru their drive thru lines with a smiles on their faces. I used to call on them as a customer in Georgia, and everyone there was so very nice to me. Even allowed me to eat in their cafeteria where the food was free. They are the real deal
Whataburger could learn a thing or two from CFA on how to run a frikin drive-thru... the big dub is my go-to for burgers just as much as CFA is for chicken, but I skip Whataburger if the line is any longer than 2-3 cars, and the dining room is closed (which unfortunately they started doing after Covid if it's late).
@@nahor88 spot on. Even if there is a long line, I'm never annoyed at CFA because everyone is working hard and unfailingly polite. Whataburger not so much
I enjoy how that "My pleasure" response is always genuine. Chick-fil-A does a wonderful job of recruiting and retaining employees who have a servant's heart and take pride in their work.
I worked at chick fil a for 2 years, their lemonade is actually freshly sqeezed from actual lemon. People actually come in just to squeeze lemons. That's why I love chick fil a
It's all about the grilled nuggets and frosted lemonade! The mac and cheese reminds me of elementary school mac so it's super nostalgic for me personally
The fil-a part of the name is a play on filet as it uses chicken filet patties. Also fun fact, Chick-fil-A is the first fast food place to be in a mall, starting the idea of the mall food court at the Georgia Mall in Atlanta, Georgia.
This makes me so happy! My husband is the director of area operations over 3 Chick Fil A's! So fun to see CFA get a good shout out. Glad you gents enjoyed :)
Ollie at 8:39 had me laughed so bad. "In England, the manager only comes up to you in a fast food restaurant when you're like peeing on the corner." and then he said "I haven't done that." Sorry Ollie that's quite hard to believe since the example you presented was oddly specific loool
I have been watching you guys for awhile. I return to watch some, like this one. I can't get over how well you guys play off each other. It is so amazing to my how genuine your friendship is, and your humors, personalities, interests and reactions work together! Y'all just crack me up! Thank you for how awesome you guys are! I would love to have y'all meet in Mexico City and do a food tour!
I love how they turned the “A” into a grading system. I love their fresh perspective on all things we take for granted. They crack me up. It makes me wonder what “ChickFilA” means now. Never thought of it before.
funny thing is, the "A" is a grading system, it's the grading system they use for quality of meat. they use grade-A chicken in their food, which is supposed to be the highest quality.
We'll, my mind was in the gutter. I thought they were referring to breast cup size, ie. the chicken was not size A but D since it was a large size breast lol!
The PERFECT time to go to Chick-fil-A is 10:15 in the morning. You get a few breakfast items, nom on those. Than at 10:30 lunch is served. Btw, milkshakes you can get as Chick-fil-A opens up.
