I’ve had my PO for close to 7 years. I’ve been through hell and back with the watch and have experienced ZERO problems. Still keeps perfect time and looks flawless. These watches are built likea tank.
Great video. I bought my second generation PO with the 8500 movement and 42 mm case back in 2016, preowned. It has been super accurate and very robust. It is my first chronometer and luxury watch and I doubt I'll ever part with it; it'll go to my son one day. Good to know about the service prices from Omega. It's about that time. And I will be getting it polished!
I live in a fast paced city. After watching your video, which was irritating slow to me at first, I calmed down and slowed down my pace. Thank you for your grace. I have subscribed.
You have to hear my Omega story. I bought my wife an Omega Constellation from Omega for her birthday and had them size it. When I gave it to her it was a little snug. Come to find out the watch doesn’t include the extra links. I called customer support and got shuffled from sales who told me they would provide 4 links for free and then shuffled to parts and service with about an hour on hold. They then explained that I would have to pay and I had hoped to get them asap and opted for 2 day shipping which still didn’t get here in time for my Wife’s trip. $175 and here’s the kicker. Today I got another invoice because they shipped the half link separately and later with another $50 for shipping and $50 for the half link. I’ve had crappie service in my lifetime but this is the apex of hideousness!
I’m wondering if you had left the helium escape valve loose at some point allowing water in. Also the moisture has caused issues with the quick set and keyless works. Of you ever notice moisture on the inside again always take it to a watchmaker and ask them to remove the back to allow the movement to dry as quickly as possible. The steel parts can literally rust within hours s of coming in to contact with moisture. I suspect they will use the helium valve loose to void the warranty, I hope not.Hope it’s all gone well
Mate, go to Newark on an horology course for a few days. £800 for a self servicing/mechanical in-depth lesson. 800 is a lot. But think of the money you’d save on service costs🤔✌🏻
This hurts, especially because I have the same watch. I would agree that they probably screwed up the seals while regulating the watch back on September. Do u have proof from the warranty service/regulation that they pressure tested it ? They can remove the anti reflective coating from the crystal or replace the crystal. The AR will come off the outer side over time anyhow. It will be really interesting to see if the servicecenter is calling it user error or not. Humidity comes into the watch, the winding issue and the hour setting problems sound like you hit the watch on the crown. But its a screw down crow to avoid the "hit on the crown issue". I'm looking forward to Omegas explanation issue.
When I received the watch back last year, there was no information as to what they had done. They give you a service log in to check progress, but nothing was filled in. Makes you wonder. In terms of the bashing the watch, the incident I refer to was just weeks into ownership I put some cloths into a recycling bin. On pulling my hand out, the metal flap rubbed the top of the crystal. I was surprised how little it had marked, but I know it’s there. I’ll let the, advise the best action on repair / replacement. Otherwise, I’ve hardly worn it since the summer, so your guess is as good as mine in terms of the faults. Does point back to the service in my eye.
Thank you for the insights... very much appreciated... Same here.. I am planning to buy a brand new Aqua Terra at an official Omega store, but that AR layer on the outside is indeed problematic. I want an 'everyday watch' which means occasionally it does need to take a certain amount of accidental beating. End of story. That's a must for a men's watch. Anyhow.. thanks again... I will decide...
This happened to me with my Tudor Pepsi GMT after it went back to Rolex for a movement swap. I sent it back immediately for it to be fixed and thankfully it was covered by warranty. I certainly didn’t leave my crown unwound as I’m a very particular person. I was never given a reason why it had moisture inside.
Hint: Tudor blows. They have no place in history other than being the low end of the gene 🧬 pool cousin of Rolex. If you cannot get the Rolex you want, at the very least buy an Omega.
Try Breitling! I bought a B2 in 2002, first service after 2 years as it stopped totally. The watch came back with the bezel jammed, the dealer sent it back to Breitling who sent a patronising email saying it hadn’t been cleaned or looked after. The dealer reminded them it had come from service in that state. They cleaned and repaired for free (I’d already paid the £1000 service cost.) the watch averaged 18 months between services (£1000-1500 each) eventually, by chance I met the boss of Breitling UK and let rip, he took the serial number and promised an investigation when it was next serviced. A few months later it stopped and wouldn’t wind so off to the workshop. Breitling changed the whole movement free of charge due to original manufacturing errors, polished the case and sent it back. Four years later it’s still performs perfectly, I’m no longer angry and disappointed but I still spent nearly £9000 on spurious services. God knows how much it’ll cost next time as due to age the service cost goes up by 50%.
Too many stories of OEM service issues. They need to man up and train up as this should be part of the whole experience. Working in the auto industry, I know how these small issues massively affect customer loyalty. Glad yours was sorted in the end. These amazing watches are not to be blamed.
I sent a Breitling Aerospace via the dealer to Breitling for a battery change. Yeah I’m mad. They contacted me saying the digital movement needed an overhaul and were asking £450. I declined and got the watch back where a local dealer replaced the battery for £25 with a pressure test. Everything fine. I’d much rather run a watch into the ground and just enjoy it putting all of these running costs into a brand new piece. The money involved in sending your watch back to the manufacturer is ridiculous. Unless, of course, something goes drastically wrong and the potential resale is high, but we’re talking Rolex territory. Neither of my Rolex watches are going anywhere near the service centre for a decade plus.
I know I’m replying to a two year old thread, but being charged £450 to have a quartz movement serviced is ridiculous to say the very least, and no wonder you rightfully declined. I have a Grand Seiko 9F quartz, that would need its first service after 50yrs!!!! Apart from battery changes, it’s fair to say the watch will out live me, and is built to last.
I just purchased a new Speedmaster '57 with the new 9906 movement. I put the watch on this morning and it was running fine. At 11:04 this morning it stopped running full stop. I thought because it was a manual wind movement that it ran out of juice. After 3 turns of the crown, it had resistance meaning it was fully wound. The watch is two days old and it's pretty disappointing. I'm taking the watch to my AD to have it sent to Omega for service. Hopefully it's resolved ASAP as I love the watch. Gotta realize there is a failure rate with everything out there...cars, electronics, watches, etc. Just giving my experience as I've never had an issue with the 5 Omegas I've owned in the past.
@@TheEnglishWatch Thank you. I watched your video on your Omega service experiences. Kinda shocked this happened to a brand new watch. I have the off brown dail with gilt indices.
That’s an interesting vid, as I’m about to purchase a Planet Ocean. Just not absolutely certain, which one! It’s a nuisance not knowing, till I’m certain, I can’t buy. Thanks for a great vid.
Thank you for detailing the process of returning a watch to the service centre . Hopefully the problem gets sorted without cost to yourself . I assume they know you run a RU-vid channel so their response may not be the same for everyone . Hopefully we all get the same service.
Haha. Maybe one day. I guess when I receive first class tickets to the next watch release I’ll know I’m making a difference for them.Thats a long way off, it’s just me and my handful of watch friends at the moment. This time I’ll be a little more interested in their findings. I’ll keep you all posted on developments.
For future you can just get some polywatch or cape cod cloth and polish the AR coating off. I've scuffed the AR coating on the cyclops of two of my Rolex's now and just ended up polishing the rest off.
Your mum must be related to my mum, or at least a close friend. Anyway, she used to say, if you're going out, make sure you're wearing clean underwear, in case you have an accident and end up in hospital.
Do you really need someone to tell you that? I would never leave my home without a shower and clean clothes including underwear. I shower even before I go for a run or to the gym.
Sorry to hear that happened. Couldn’t help noticing the lovely blue strap. What is it? Is it an Omega one? I have a PO (black/orange) and it has 21mm lugs. I’m looking for a rubber strap and struggling to find a decent one that fits. Thanks
Yes. It’s an Omega rubber from the Good Planet. It’s an older strap, but I preferred to the blue alligator. It’s also more rugged and my go to strap for summer.
I bought a 18kt gold breitling chronmat many years ago , it stopped working so I sent it to breitling for a service I had a bill for £2300 and an extra £3000 if I wanted it refurbished and a new case back because of a small dent , sold it and a friend was selling his white gold Daytona as I say with the F1 dial I didn’t really like it but at the right price , excellent, now it’s to expensive to wear or be killed for , can’t win 🤦🏻♂️😂, and I think the breitling only had an ETA movement.
Thanks for a brilliant video on the omega po I’m currently saving for my grail watch omega po 45.5mm chrono 600m either black or blue ceramic bezel good to get some inside prices etc
Thanks I will do I’ve been in the omega shop in Glasgow i tried on the 45.5mm being 6ft5 with a 8” wrist it’s the one for me about to turn 38 so hopefully I’ll have on my wrist for my 40th
The Omega part number is 9800.04.34 you can Google it and may find them online, but also worth asking Omega directly or your authorised dealer. This strap was from the now discontinued Good Planet GMT which has the same 43.5mm case as the regular Plant Ocean.
Sorry to see that happen :-( For such a beast of a watch I am surprised! But hey, mechanical objects, things can still happen :-/ Still love them though :-)
Taco Hans you’re right, they wouldn’t. In this instance the crown was only left open - after - the issue occurred as advised by Omega service in an attempt to dry it out while they sent the service pack.
It was an unboxing to review the watch. I’d had the watch a few years, but put it back in the box to unbox it again. It remains a mystery as to how the water got in, but 18 months later, no further issues. Thanks for watching.
The helium escape valve could have been loose when you took it into the water?!? That valve is the reason why I don’t buy Omega divers. It’s ugly and it’s another hole in the watch case. Thank you for the video! ❤️👍
The fogging happened to my watch, Omega Seamaster Planet Ocean Chronograph. I remember washing my hands one day and during the rinsing, I got my watch wet. Not a problem for my 600m dive watch. Later that day I saw the crystal had fogged up. Turns out the helium escape valve was open. I hadn't tightened it ever and it had worked loose and allowed water into the watch.
Wow you can get a 911 Porsche serviced for £630 what an absolute rip off, had my Moon watch 30 years never had a service and it works just fine and is still water proof dont waste your money
I'd have demanded a new watch. Omega must have re assembled the watch incorrectly for water to get in. It was also a length of time with water in it which may have damaged the movement, dial and hands. Not good. Omega quality control was terrible about 20 years ago. By the sounds of your experience nothing has improved.
It’s now back, and I’m sure you’ll agree from my latest video, the watch has been meticulously cleaned, serviced and reassembled. It still has 2 years guarantee left, so hopefully this is it now and the 10 year service will be its next trip into the shop.
How / Where can I get one of these Omega travel pouches , I could really do with one, if you have any spare could you sell me one for my Omega Speedmaster Pro, I'm in South Wales ?
