I have an older model of scan and cut. I can’t believe that it isn’t compatible with the artspire app. I’m disappointed in the lack of support from brother
The good news is, while Artspira is our newest, it isn't the only creative solution we offer. Check out our PE Design 11 Software, iBroidery, and more at Brother-usa.com. You can even find some great project inspiration on our Stitching Sewcial blog! -rt
Artspira is available for mobile devices only. It is compatible with Android 8.0 or later and iOS 13.0 or later. You can visit your Google Play or App Store to download the Brother Artspira app.
Reverse order question: We installed Artspira (using my Brother login credentials) on my devices and it showed that logo on page 13. Then I used the MyConnection code (from the card that has 3 codes) to the register button screen. I can’t delete the Artspira icon from the machine. Have I voided that first # for My Connection? I have since created an account for CanvasWorkspace by creating a separate login (which I should have done first). What is the best way to proceed to get everything talking to each other?
Kathy, we recommend reaching out to our team by phone here, 1-877‐Brother (276‐8437). They are best able to assist you further with your Artspira/CanvasWorkspace account. ~rt
I have the SDX225, after updating the machine to 1.70 it no longer will transfer wirelessly from my Windows computer to my SDX225. Do I HAVE to have Artspira downloaded onto my phone or Ipad in order for it to work again?
Hello Bonnie, Here is some information on how to connect Artspira to your machine: bit.ly/43m2gpr. Please note, your machines and devices have to be on the same wireless network to talk to each other. If the issue persists we have multiple support options available bit.ly/3J4R4G2. ~hf
I have a question on SDX 125. I have difficulty talking to the Internet but do I need Internet? Just if I’m just only going to scan and cut, but I do have Internet
CanvasWorkspace is able to still function on an iPad by visiting canvasworkspace.brother.com/en . If you need further assistance, please contact Brother Customer at: www.brother-usa.com/support
Hey, Moni! Canvas Workspace software can be used with a chromebook and a tablet depending on the operating system. You can view the browsers that will support CanvasWorkspace here: bit.ly/44RwNg6. ~rp
You have reached Brother USA. Please use the Brother global locator link below to locate a Brother group to assist you with Brother products that are compatible in your area: www.brother.com/brgnet2/hsm/index.htm
Artspira is an optional app to use on your mobile device that is separate from CanvasWorkspace, but you can link the 2 accounts. To learn more information, please see the links below: www.brother-usa.com/home/sewing-embroidery/artspira/compatible-models#sort=relevancy www.brother-usa.com/home/sewing-embroidery/artspira
I am disappointment brother dose not support older machines i don't upgrade to a dx because of all the investment in software already boughten will not move over to a new machine . I have 4. Brother machines and don't feel brother appreciates costumer loyalty's by not making new software compatible with Older model machines .
