Build a retail virtual agent from scratch with Dialogflow CX - Ultimate Chatbot Tutorials

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In this tutorial, you will learn how to build a chatbot and voicebot from scratch using Dialogflow CX, a Conversational AI Platform (CAIP) for building conversational UIs. Dialogflow CX can implement virtual agents, like chatbots, voice bots, phone gateways and can support multiple channels in over 50 different languages.
In this Dialogflow CX tutorial series, you will learn how to build a retail virtual agent from scratch with Dialogflow CX as part of the Ultimate Chatbot Tutorials. This video series also acts as video documentation of all the features of Dialogflow CX.
This codelab video will guide you how to build a website chatbot for a retail. The fictional business we are building the chatbot for is called: G-Records. We will be building an e-commerce chatbot that can be integrated with your website or multiple platforms.
At the end of this video, you can use the chatbot, to order shirts or music or you can ask about your order status. Dialogflow CX is part of Google Cloud Contact Center AI Platform. (CCAI Platform)
What you'll learn
You will learn the benefits of Dialogflow CX compared to Dialogflow ES by doing! It includes the following concepts:
How to create a Dialogflow CX virtual agent within Google Cloud
Learn how to build a chatbot from scratch
Learn how to design conversational flows
Learn how to create flows
Learn how to create entities
Learn how to create intents
Learn how to create pages and transition pages with state handlers
Learn how to transition pages with intent routes
Learn how to transition pages with parameters & condition routes
Learn how to return conditional responses with system functions
Learn how to create fallback messages
Learn how to use the simulator
Learn how to create test cases & test coverage
Timestamps:
0:00 - Intro
2:06 - Introducing the Ultimate Chatbot Tutorial Series
2:24 - What is Dialogflow CX?
3:55 - Difference between Dialogflow ES vs Dialogflow CX
5:55 - Build a retail virtual agent from scratch using Dialogflow CX
9:07 - Getting started with the Dialogflow CX Codelab
12:29 - Reusable Components in Dialogflow
14:24 - Demo of the Retail Virtual Agent
14:29 - Dialogflow CX Visual Builder
19:28 - Conversational Design Guidelines - Best Practices
20:27 - Dialogflow CX for different teams
22:09 - Environment Setup
22:18 - Create a Google Cloud Project
23:20 - Enable the Dialogflow API
25:26 - Create a new Dialogflow CX Agent
27:06 - Location Settings
29:25 - Flows
30:38 - Agent Settings and Access Control
32:00 - Machine Language Settings
33:15 - NLU Types - Standard vs Advanced NLU
37:13 - Create Flows
39:40 - Simulator in Dialogflow CX
40:22 - Default Start Flow
43:00 - Adding rich responses using Custom Payload
45:50 - Dialogflow Messenger
47:44 - Entity Types
48:02 - What are Entity Types in Dialogflow CX
50:58 - Custom Entities vs System Entities
56:18 - Regexp Entities
57:47 - Intents
1:06:03 - Summary of DIalogflow CX
1:06:32 - Next Episode Details and Outro
The codelab shown in this video can be found here. codelabs.developers.google.co...
Also, follow the Ultimate Chatbot Tutorial Series.
• Chatbot Tutorials
🔴 Subscribe to the channel to never miss an episode: bitly.com/techwithsach
#chatbots #conversationalai #dialogflowCX #machinelearning

Опубликовано:

30 июн 2024

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Комментарии : 63

@techwithsach 2 года назад

@emmanuelkehindepopoola2060 Год назад

I try using my Mastercard to gain full access to dialogflow Cx but it was declined......is there a way I can get access

@jamesbarcley2970 Месяц назад

Both of you made what google seems unable to do: a clear and logic approach guide to use this wonderful Tool. 👏🏻👏🏻👏🏻

@joaoafonso1532 Месяц назад

Totally! Great content

@diegofeijodeabreu Год назад

I watched all the videos for this wonderful tool and thanks for this videos. Grateful for the lessons. I will start my company and i struggled with CX. I will do digital inclusion of small businesses here in Brazil

@techwithsach Год назад

Thanks Diego and wish you all success in your endeavors. 👍

@paulinemorare5509 11 месяцев назад

I feel so fortunate to complete this strategic well planned tutorial. Luckily, music & creating POD designs is part of my passion. I really appreciate your hardworking and dedication to empower those in need. Thanks ❤❤❤

@techwithsach 11 месяцев назад

Hey, thanks a lot for the wonderful feedback. Glad you found the tutorials useful. 🙂 All the best.

@TheDevawa 2 года назад

Absolutely incredible video. I just had a quick little question what would be a work around making a multilingual bot that isn't part of Dialogflow language reference? Is there like a GCP product that I could use to train a model if I have a speech corpus of approximately 10 hours with the corresponding transcriptions?

@diprachakraborty7718 2 года назад

This video tutorial is awesome. Looking for the next video and requesting to upload asap. Thank you for such an wonderful initiative.

@techwithsach 2 года назад

The next video will be released next week. Stay tuned. Glad you found the first one in the series useful. 👍

@diprachakraborty7718 2 года назад

Thanks a lot

@AmandaCavallaro 2 года назад

Awesome!

@techwithsach 2 года назад

Hey Amanda, Thank you. 🙂

@kingdavid2446 2 года назад

Awesome...super pump!!

@techwithsach 2 года назад

Thank you. Hope you found the content useful. 🙂

@mauriciovg31 2 года назад

awesome!!! thanks a lot!

@techwithsach 2 года назад

Thank you 🙂

@rajaraja-kq1ig Год назад

Great sharing of knowledge

@techwithsach Год назад

Thank you so much. 👍

@saira18926 Год назад

love your intro sach. nicely done.

@techwithsach Год назад

Thank you. 🙂

@jitrammaharjan9506 2 года назад

very helpful!

@techwithsach 2 года назад

Glad you found it helpful. 🙂👍

@chrismiller8126 2 года назад

Great video! Thank you! The Codelab resources are a nice touch too. When do you expect to have the companion video to this published?

@techwithsach 2 года назад

Hi Chris, Thank you so much. The follow-up videos will be launched very soon! Its currently in the editing process. I want to make sure you guys get the best information possible. So you can treat these video tutorials as almost a video documentation of Dialogflow CX. Stay tuned! 🙂👍

@user-qg6su1ml9f 4 месяца назад

hey can you please help me with the link of docs for richresponse in Dialogflow CX

@darioramosjr1986 2 года назад

Watching sir

@techwithsach 2 года назад

Awesome! Keep watching. More dialogflow CX videos to follow soon. 🙂👍

@johanl.5168 9 месяцев назад

Hi, great video! I have one question though, I enabled unauthenticated dialogflow messenger, but when I say hi then I get no response at all, any idea what can cause that? (even welcome intent does not show up)

@svetlanameissner4649 2 года назад

Thank you a lot for the instructions! Is it possible to show RU-vid Video using Dialogflow Messanger as integration, or how to connect RU-vid videos as a response of Dialogflow CX agent?

@techwithsach 2 года назад

Hi, thank you so much. Regarding your request, you can do it in multiple ways. You can use Dialogflow messenger rich responses and use info card or image with link which can then be redirected to your RU-vid video. Hope this helps. 🙂

@saheefaahmedjamali1854 Месяц назад

I appreciate this wonderful "Build from scratch tutorial". It is really helpful but one thing I want to ask: When I proceed with the following steps: In the left sidebar, click on Manage > Integrations. Choose Dialogflow Messenger and click on Connect. The dialog box asks for a selection among - Unauthenticated API (anonymous access) - Authorized API (requires access token) And also asks for the domain otherwise it does'nt let me proceed. If someone can let me know what should I do in this case. "You can restrict the domains or subdomains of websites that are allowed to send requests to Dialogflow Messenger. A valid domain requires a host and must not include any path, port, query or fragment" Thanks in advance!

@acharyovacha 2 года назад

namaste I am trying to develop a complex and humongous NLU set using dialog flow. after seeing your video I realized that my work far easier in CX than ES, but I was stuck with one thing. as I have more than 500 intents they are clashing each other training sets.. suppose a question is asked partially it will answer some other random answer how to rectify this.. I will be soooo grateful to you if you help me to rectify 🙏

@techwithsach 2 года назад

Hi, We have covered and highlighted your comments and queries in the latest video and how you can approach it. Hope that helps. All the best.

@acharyovacha 2 года назад

amazing content. thanks a lot for the funtsatic video. can you also give me little sight on cost of Dialogflow CX if i want to purchase

@techwithsach 2 года назад

Thank you so much for the wonderful feedback. Glad you liked the content. You can learn more about the pricing and others details in the following videos. You can also check the Dialogflow CX pricing from the official documentation. Hope this helps. 🙂

@matheus6cc 2 года назад

Congratulations, incredible video. How to send rich messages from Dialogflow CX to Facebook Messenger? I watched your videos showing in Dialogflow ES, but my issue is in the rich messages in Dialogflow CX for Facebook Messenger. Thanks!

@techwithsach 2 года назад

Thank you. Glad you liked it. In regards to Facebook messenger, it's very similar. You can use the custom payload that Facebook messenger expects and it will render automatically similar to one of the previous videos you saw on my channel. Here is the official documentation for facebook messenger integration for CX. I will be doing a video soon on this as well. So stay tuned! 🙂👍

@matheus6cc 2 года назад

@@techwithsach Thank you very much for your attention and for quickly answering my question. With your explanation I found the path of rich messages from Dialogflow CX to Facebook Messenger. Congrats for the videos! 😀

@user-qr8fl2dd1s 8 месяцев назад

I want to implement the image carousel using dialog flow cx. Please help me with custom payload for it.

@g_30_sanketpatil62 4 месяца назад

hello sir your videos help me a lot I have created the chatbot looking by videos but know the new feature is out that is playbooks in gentrative agent I have created a new agent but cant able to enable that feature please replay me or make the video on playbook thanks you

@techwithsach 4 месяца назад

Glad to hear that the videos helped. I will create videos on this and more features soon. Appreciate your patience and support.

@user-nr6hd8li5h 6 месяцев назад

Very useful video bro. Can you please make a video for integrating the CX edition to android app? and I have some question. Is it possible to integrate the Dialog FLow CX into android application directly without using any third party platform like Kommunicate bro? Please reply for this question. I need to know the answer to integrate CX into my android app bro. If anyone know the answer please reply!!!!!

@techwithsach 6 месяцев назад

Hey Thanks! Glad you found it useful. To integrate Dialogflow CX into your app natively, you have to use the Dialogflow CX APIs. You can also embed the dialogflow messenger into a webview as another option which is easy. However if you natively want to do this, you have to build your UI or chat interface, send the input request from the user to your backend, where along with your other logic, you can call the Dialogflow CX APIs to respond to the input and then send the response back to your app. Hope this helps. All the best.

@marinaeskander7966 Год назад

something else ....i need your gentle reply plz ,,,,i want to make a project for a real state company .....is it ok to start designing the chat with CX platform???OR this this only designed for selling tshirts ??? plz let me understand because i want to pay the amount and start using CX THANK YOU IN ADVANCE

@techwithsach Год назад

Yes, you can definitely build using CX. The tutorials are meant to cover all the features of Dialogflow CX and the though process behind building something from scratch. However, you should also check if you want to build using Dialogflow ES or CX. If your project is to handle simple agent tasks, go with Dialogflow ES. If you are building something complex and enterprise level then go ahead with CX. Also make sure to check the pricing for both. Hope this gives you some clarity on how to proceed. All the best. 👍

@beratyilmaz7951 5 месяцев назад

Can you make a tutorial for who build an agent with nodejs

@naincy7277 19 дней назад

I somehow feel of only you had explained the video of Would have been better

@marinaeskander7966 Год назад

what if i q=wanted to change this ready made message and tried to write something else to seem more natural ??/

@techwithsach Год назад

Hi Marina, you can always change the message response to your liking. This project is just for your reference to learn about DIalogflow CX. You can use it as a template and change it to your liking or you can build it with the knowledge you gain from this tutorial series. 🙂

@NIVEDHITHABM Месяц назад

I couldnot able to integrate using the document dialogmessager is still disable

@arvindverma2506 Год назад

How can we add FAQ in cx?

@arumugaperumal9847 8 месяцев назад

I want to show the welcome message without type anything like Hi or something else.. Is that possible?

@techwithsach 8 месяцев назад

If you are using Dialogflow ES, you can easily do this with the WELCOME Event handler. This will automatically trigger your welcome event automatically. For Dialogflow CX, you can refer approach using these steps as shown in the answer in this link. stackoverflow.com/questions/66905876/dialogflow-cx-how-to-let-the-bot-initiate-the-conversation

@user-qg6su1ml9f 4 месяца назад

I need urgebtly the links for Diaogflow CX richresponses , If anyone can provide it would be great help...

@techwithsach 4 месяца назад

Hi, It is similar to one of the video tutorials I covered before for Dialogflow ES. Please find the official documentation link for your reference in regards to Dialogflow CX. Hope this helps. All the best. cloud.google.com/dialogflow/cx/docs/concept/integration/dialogflow-messenger/fulfillment

@user-qg6su1ml9f 4 месяца назад

Thank you so much @techwithsach, I want to use it for custom integration where I want to pass the payloads in form of json and handle UI part at my end Is this document for that particular thing only or I need to do some more things @@techwithsach

@ajanieniola9172 Год назад

Can this be integrated with WhatsApp

@techwithsach Год назад

Yes, You can use the API and integrate with Whatsapp.

@diaryofacrankykid7270 5 месяцев назад

19:30 Couldn't disagree more. Personally I find the chart a horrid mess with so many lines overlapping it's hard to make sense of it. I wish there was an easier way to visualize flow.