Good afternoon, Thank you for contacting us. If you are seeking asylum, we will be happy to assist but you need to get in touch with our team of advisers: 1. Contact us via webchat: www.timeforstorm.com/CustomChat/MigrantHelp/1/ 2. Use our online form to raise an issue or log a complaint: ellis.custhelp.com/app/ask 3. Call our free asylum helpline on 0808 8010 503 These are all available for 24 hours a day, 7 days a week. Wishing you all the best, Louis