Building Internal Partnerships 

Building Internal Partnerships
Co-Led by Cinthia Silva and Jan Young
May 9, 2023
Welcome to SuccessHour by CxXchange. In this episode, we explore the importance of building internal partnerships at your company, and how to do it effectively.
Episode Highlights:
-Why break down silos?
-How can you drive engagement with internal partners?
-How not to work with internal partners?
You must watch this episode if you are looking to learn more about:
-Why internal partnerships matters - and how to leverage them
-What to do once you’ve nurtured internal partnerships
-How to avoid common mistakes when building internal partnerships
About Our Guests:
Cinthia Silva is a well-respected Customer Success Strategy & Growth Leader at the Fintech division of Nasdaq. She spent the bulk of her career in client-facing roles and has developed collaborative relationships that helped her clients grow their businesses. She is a strong believer in thought leadership initiatives and community-led growth which has led to opportunities to share her insights on podcasts and interviews as well as being recognized as one of the Top 25 Customer Success Influencers of 2023.
Follow Cinthia on LinkedIn: / cinsilva
Jan Young, Founder and CCO of JanYoungCX, is an award-winning Customer Success leader who has transformed CS leaders into award winning executive leaders. She has served as VP Client Services for two successfully exited startups. Since 2016, Jan has been pivotal in advising and coaching startup founders and CS leaders to grow post-sales revenue, align go-to-market strategies, and improve customer advocacy. Her holistic approach to Customer Success is rooted in a broad spectrum of roles including Project Management, Product Ownership, Marketing, Sales, and more. This diverse background empowers Jan to bring a unique, cross-disciplinary perspective to SaaS B2B tech, bridging gaps to drive customer led growth.
Follow Jan on LinkedIn: / jan-young-cx
Learn more about her services: JanYoungCX.com
About CxXchange (formerly #CSOfficeHours)
CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success.
Post-sales includes Customer Success, Customer Support & Services, Onboarding & Implementation, Professional Services, Customer Marketing, Customer Education, and Revenue and CS Operations.
CxXchange started in March 2022 as #CSOfficeHours, a weekly virtual meetup for CS leaders, CSMs, and folks transitioning into CS. It has since grown to include a slack community, a book club, job search cohorts and mock interviews, and CS Leader and CSM Collaboration Groups.
Everyone is welcome. Come join us!
About SuccessHour
SuccessHour is one of the programs of the CxXchange community and the genesis of how it all began. It serves as a weekly gathering of CS leaders, CSMs and professionals transitioning to CS who are committed to lifelong learning. In the session and in the community, they exchange ideas and accelerate their careers. Success Hour has become a community to join for networking, connecting with CS thought leaders, exchange ideas, and learn.
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