As a bus operator, I *resent* the fact that management refers to passengers as “customers,” because the term “customer” implies that the passenger dictates power over the ride, which cannot be so because their priorities are much different than ours. As a bus operator, your #1 priority is *SAFETY.* So when a passenger (mistakenly thinking they are a customer) decides they want to tell the bus operator how the program is going to happen, it opens the door wide to safety issues. What’s more is that the city transit system is a *public service,* which means it’s paid for by money stolen out of peoples’ hard-earned paychecks every month whether they use the system or not. To call a passenger a “customer” implies that their little $2.50 bus fare actually pays for the service, which it does not. As a bus operator, I consider myself an expert in PASSENGER Service, not customer service. The difference being, if I’m issued a special request by a passenger and I know fulfilling the request will cause a safety conflict, then I have to tell that passenger “NO.” “CUSTOMERS,” as it were, do not like hearing the word “NO,” and complain because either you wouldn’t comply with the request, or your “NO” wasn’t nice enough, and hurt their their poor little bum-bums. Whereas PASSENGERS know how to suck it up and deal with it, because they know that no matter what, it’s a public service that gets paid for whether they approve or not.
hey guys did you know that this guy named miller wants to privatized mta Queens bus service because there is not that much bus services in Queens, which I think its not true because Queens has more bus routes than the Bronx, Staten Island, Brooklyn, Manhattan, Nassau County, and Suffolk County.
The pedestrian sensor is a great idea but the blaring loud beeping noise inside the cabin is enough to make any OPERATOR over time decide that this job isnt for them......Imagine hearing a loud bleep out of nowhere rattle the OPERATOR while driving in a calm observant way? Sometimes our so called technology can dumb down true normal observations of bus operations. Keep the a low volume on these technologies ask operators what they think about the technology, take notes and improve the system based upon the eyes and ears of the system........US
Its funny because Nice bus in long island has the same thing. Sure its a different company, but when it was still MTA Long Island Bus, they had the system installed. Why did they stop there, because I think back then the city should of had it first. As for the first new tech, I really think its a great idea. Now can we please get on board automated announcements like every of major city has on their bus lines.
It announces when the bus turns in English. What about the millions of residents or tourists who don't understand English? Buses in Chicago by New Flyer? have flashing lights and an audible high-pitched beeping sound on the side that the bus is turning...Try that.
+Marcella C "American" is not a language. Educate yourself. And it's not just about people who don't speak English. The blind, deaf, elderly, or children would benefit from having visual and audio aids that don't rely on understanding words.
