How do you make the R-link store not grayed out? I have tried everything.. even called the support line, but i knew more about the issue, than they knew.. Please help!? Also the connect icon under the main menu, says it can't connect do to some technical error..
Hi there, our technical support team would remain the best people to contact as they are able to escalate your enquiry to a higher level in order to get this resolved for you. You can call them on 0344 369 0000 (note call charges apply) and they'd be happy to assist once more. Thanks.
@@RenaultUKOfficial I found the solution. You have to buy the TomTom pack to enable the R-LINK Store. It's confusing, couse no one told me that.. not even the support line :)
Sorry, my answer was just as confusing ☺️The TomTom pack is turning your GSM signal on, so you will be able to connect to the internet. Then everything Works. You will also get traffic warnings and so on. - you will get it through a PC, on the R-link store website. And then you transfer IT to your car with a USBkey😀
Hi Amanda, it sounds like your Bluetooth is not able to connect to the hardware in your car. We'd recommend contacting our technical support team, Connected Services and they can confirm this for you and advise on the best solution. Call them on 0344 369 0000 (note call charges apply) and they'll be happy to help. We hope you get your music connected again soon!