Thanks, for taking the time to make this video! I just purchased a 2021 Camry SE that was slightly used - 4127 miles - and, as a Toyota Certified Used Car it was supposed to have gone through a similar process. But, because this car had only been on the lot for a few days when I purchased it, apparently, it had not gone through this process. But, rather than tell me that, they let me take the car home on Friday evening and the salesman told me that he would bring me the second key and some papers to sign regarding the certification. Something didn't seem quite right about that, so I took the car back to the dealership yesterday. And, lo and behold, when they tried to get the CMT to sign off on the paperwork, he refused. Instead, he wanted to make sure that everything had been properly inspected, before he would put his signature on the paperwork. I was a bit irritated that what I thought would be a five or ten minute visit turned into an hour and half. But, I felt like the CMT did the right thing. I think the salesman had in mind coercing the CMT to sign the paperwork by telling him that the car had already been taken home by the customer. I do believe that some CMTs might have done just that - sign the paperwork without having actually done the inspection and performed any required repairs. But, this one did what he was supposed to do, even if it meant I had to wait awhile. My confidence in the integrity of the sales team went down, but my confidence in the service department went up. Why am I not surprised?
Good for the CMT. I think it's fair to always assume certification means jack and nothing has been inspected. Inspect it yourself as thoroughly as possible before purchase.
My experience with my toyota dealership where I purchased my 2016 Tacoma was awesome. My salesman knew how excited I am for my tacoma, after all, from order placement to delivery it took almost 2 months, and it's all due to the actual build, not a pre- built unit being shipped from another dealership, but actually getting built fresh off the ground. He called me to see the brand new Tacoma with 000001 miles, all wrapped up in white wrapper being off loaded the delivery truck. Drove it home 2 days after all the homework the dealership have to do before the hand off.
The DC Cut fuse was removed during transport to prevent battery drain, the dash will show you lots of warning lights because of that, so when it arrives in the dealership, it needs to be installed. Then you have to do initialization of some of the systems like seat ECU (for the seat memory), parking assist dynamic guidelines(steering angle calibration), Panoramic view monitor (360 camera), initialization of TPWS and tire pressure correction, calibration of parking support brake, condition of battery charge and installation of under body plugs.
Hey there, greetings from Slovakia. This is a great video! I just picked up my new Corolla hybrid and checked all the things you are talking about AMD. They did look at me in a funny way, but I am sure they learned something new, as the lady at the dealership forgot to mention the cooler vents for the battery. Apparently, nobody asks about this when they receive their car. So HUGE thank you for this and all other videos that help us uneducated car care nuts to be wiser. May the Lord keep you, bless you and your legacy 🙏👏
I work in logistics and we do this same process for the imported Toyotas that are for rental car companies rather than going to the dealer to be sold. Cool to see it outlined on RU-vid!
Thank you! Never seen a video on the PDS process. Very educational and well presented. I appreciate the transparency allowed by the Toyota dealership, it instills confidence in the two Toyotas in our household. 🏆
This was extremely helpful. Today, we are picking up our made for us, 2021 Toyota Highlander Hybrid. So excited and your video came at the perfect time. Thanks.
To the person who bought that manual Corolla Hatchback, I salute you. My country and neighbouring countries only get the sedan with the old 1.8l engine hooked up to the old CVT, no 2.0l Dynamic Force engine, no Direct Shift CVT and no 6 speed manual with the iMT.
AMD, thanks for the behind-the-scenes look at the PDS. The quiz answers - The VIN starting with "J" came from Japan and the VIN starting with "2" came from Canada.
I have a 2013 Tundra DC, SR-5. I still have it, 100,000+ miles on it and still drives like new. When I got it it had a very slight pull to the right when driving in a straight line. Could only detect it when I would do a "hands-off" controlled stop. The dealer kept my truck for days adjusting the front-end alignment, only making it worse. I finally told them to reset it to factory spec. and I would live with it, as it was hardly noticeable unless driving and it would slowly drift to the right while driving straight. I checked the tire pressure ( this dealer had the fancy nitrogen-filled tires) and there was as much as a 15 psi difference in tire pressure between the different tires. I corrected the pressure differential and the problem was fixed.
Corolla hatch is made in Japan. Rav4 is made in Canada. Most toyota's sold in us are now made in north America, but the hatch is one general exception I do know of, I'm sure there are others.
You will love it. We have an 2011 and it still drives like new. It still gets 53 mpg on a trip. It is awesome and has never had the first repair, only maintenance.
Here's what happens behind the scenes? They get marked up with Dealer profit, dealer installed craps, shortage surcharges, doc fees and ridiculous finance rates. Having said that, great video.
One is literally my wife’s exact car (the Rav), color, trim, and all, and the other is the car I’m considering getting for myself. The Rav4 is from Canada (my wife’s is from the US) and the Corolla Hatch is from Japan, as they all are.
I bought a brand new 6-speed 2020 Corolla hatchback SE last year. Great car! By the way, I bought it without knowing how to drive it. Dealership delivered it to my home after I wrote the check. It was incredibly easy to learn to drive it, Toyota did a great job at making a manual that's perfect for beginners. And I was someone who thought I'd never learn to drive a manual car. I'm glad I took the risk, it's so much fun to drive! By the way, a few months after I bought the car, my state, Ohio, dropped the front license plate requirement! Instead of worry about plugging the holes in the bumper, I instead found a website where you can buy a custom replica Japanese license plate. I mounted it to my car, and it looks really cool!
@@miteco1 For some reason, RU-vid keeps auto-flagging my replies to you and deleting them. Bummer! Hopefully, this comment will finally stick. Google "custom japanese plates." That's the name of the website. The logo is the back of a white car in front of a red circle. That's how you'll know you're at the right place. I bought two plates from them, one for my Corolla, the other for my Yaris. Both plates have held up very well over the years. I highly recommend them!
@@miteco1 For some reason, RU-vid keeps auto-flagging my replies to you and deleting them. Bummer! Hopefully, this comment will finally stick. Google "custom japanese plates." That's the name of the website. The logo is the back of a white car in front of a red circle. That's how you'll know you're at the right place!
@@miteco1 I repeatedly tried to reply to you, but my comments weren't posting. Very frustrating! Hopefully, this comment will finally stick. Google "custom japanese plates." That's the name of the website. The logo is the back of a white car in front of a red circle. That's how you'll know you're at the right place!
@@miteco1 Google "custom japanese plates." That's the name of the website. The logo is the back of a white car in front of a red circle. That's how you'll know you're at the right place!
@@miteco1 Google "custom japanese plates." That's the name of the site. It should be the first link that pops up. The logo is the back of a white car in front of a red circle. That's how you'll know you're at the right place!
Thank you for the excellent video. I am from Finland and I consider the Toyotas to be of very high quality products in most cases. Seeing the underside of the car makes me wonder if additional underside protection would be needed in certain market areas, i.e. a protective sprayed coating on top of the factory-painted unprotected areas. At least in Finland, salt (+sand) is sprayed on the road surfaces during winter time. They can be ruthless to the metal surfaces, no matter which car brand.
Same here living in Salt Lake City, Utah in USA. They spray salt on the icy roads in winter months. So an undercar coating is always recommended to drive in the harsh condition.
When I was working as a service tech at Toyota we had a new Tacoma that the front cv axle was missing the tripod joint. The axle boot was still intact but there was never a joint installed inside the axle cup. Was one of the craziest things I had seen on a brand new Toyota.
One piece of advice for buying a new car, even a Toyota: Inspect the car during your discussion and negotiations and note any issues such as paint blemishes, scratches (especially in plastic), dings etc. during daylight, on a bright sunny day outdoors. If you find any, find a different car if you are OCD or make it part of your negotiation. You will be surprised what you find. Most minor flaws can be buffed out, but some require a paint shop or new part, reject those cars for new car purchase. Once a car goes to a paint shop, its never like new.
Nowadays, this isn't possible even with used cars. If there is a car sitting on the lot, the dealers will sell it to whoever is willing to sign the paper and pay the deposit right away.
And as soon as you take the vehicle never take it back to a dealership for a service, except for warranty work, because any licenced mechanic with the right equipment and computer.scan tool can perform servicing and at a .. It will not void any new car warranty. Dealerships make their money from servicing, and it is inflated costs. Warranties are not voided if an owner elects to use an independent mechanic for regular servicing. and as long as the servicing is done on time, even with non genuine parts, that are "fit for service", the manufacturers warranty legally applies and the dealership must perform the warranty work, even if they do not do the logbook servicing.
@@jeffjiegao In the past prior to Chip shortages, when I called the dealership for a new car, I asked "How much is your best price?", now "Do you have a stock?"
2022 Corolla Hybrid SX Sedan (Australia) GOOD NEWS: As we are in Lockdown the kind dealer delivered my car to my home 45 miles away from dealership. Thanks to your video I checked for lower front bumper damage (none) body plugs were installed, and steering wheel was centered. BAD NEWS: Those 45 miles are mostly on a major 70MPH highway and PDS did not catch tire pressure which was 60+ PSI all around - Lucky no blowouts.
Holy cow! Mystery solved! I had these rubber plugs for my 2012 Toyota Sienna sitting in the glove box since we bought it and I had no idea what they were for. Better late than never I suppose, I installed all 4 thanks to you 9 years later! Crazy! Thanks so much! Appreciate all you do.
Yes, not Japan most of time but quality at the dealership or employee ethics. Brought my '03 Avalon XLS in for accessory belt change. While there, someone helped themselves to one of my TOYOTA Avalon carpet mats that I purchased 12 years ago when I bought it. Integrity is everything and it is obvious in a dealership if you look
Toyota should take away that dealers Franchise to show other dealers what would happen if they do not install those. The dealership violated the Franchise agreement.
thank you very much. I just got a 2021 Taco 3 or 4 wks ago and was gifting a "blue driver" OBD reader that works with an app on smart phones to my second cousin who I was visiting and his birthday was coming up, in showing him how it worked I put it on my brand new taco and there was a bunch of codes. The truck was working fine and I figured I would ask the dealer when I went in for the first oil change. Now I know, the short pin, and I hope that oversight is not indicative of other short cuts and or other oversights by someone not taking his job seriously.
Corolla was made in Japan. I know cause i have a '21 Corolla sedan that i special ordered last Sept. Toyota in all its wisdom decided to make an already sold vehicle in Japan versus Mississippi. Took 13 weeks to get to Cincinnati, and it had to come through Chicago,where it was put on a truck. Then in checking over the car myself, found all 4 of my tires close to 60psi,and under the hood i noticed no cover on the fuse box. Lucky for dealer the tech had put it in a small depression on the core support, so closing hood didnt break it.
I work at a Toyota dealer in Sweden and this is so intresting to see! A lot of similarities in how we work. In Europe we do not use sparewheel anymore so I dropped my jaw when you showed that. Also our Rav-4 is built in Japan and our Corolla is built in the UK.
@@cayman9873 Dealerships or insurance always take care of flat tires if they happen - regardless of where or when they happen. This is the case in Canada and S. Korea. There is no need to carry a spare tire.
Corrollas were used to be built in TMMc, in Cambridge, ON, Canada. But a coupe of years ago, the Corolla production moved to Mexico. RAV4 is built in TMMC, Woodstock, ON, Canada. I had the pleasure of having access to both factories in Canada! World class! In fact, TMMC is the only Lexus plant outside of Japan! That tells you of quality and workmanship of our TMMC. Blessing to you and all the watchers. Enjoy your videos very much.
I have a different take. They are actually focused on efficiency, and because cost of poor quality when it gets to the customer level is very costly and a waste of time to root cause and provide a fix, they build in controls to prevent it from getting that far. The consistent product is just a side effect, but is more marketable.
I heavily disagree. I have a 2019 RAV4 Advetunture (new body style) that has had a new transer case, two fuel pumps and more. New toyotas are of terrible quality.
I agree. My wife drove her 2003 Sequoia 300k miles and only had to have the timing belt changed one time...at about 200k miles. I had a 1984 Toyota truck......was amazing. I have had a 2016 Camry LE that was a great car until someone rear-ended me. They ended up totaling the car because it would have cost more to repair it. Replaced it with a 2018 Rav4 Hybrid and loved loved that car. Just upgrade to the Rav4 Prime and talk about a jump in performance and quality.....wow. If you drive any car with respect and don't be a "lead footer" the car will last a long time. It is when people lower them, put wheels on them that aren't meant for them, enhance other things is when the issue arise.
Someone I know had a 1997 Toyota Sienna mini van that they bought used and had for years, pretty impressive quality and durability for a 20 plus year old vehicle.
@@mohammadrahman4575 I am driving my third Rav4 (started with a ‘97, then a ‘10). I have never paid for a repair yet, only scheduled maintenance. I am sorry about yours and hope these snags are worked out for you. My 2010 came from Modern Toyota in NC. I paid $1750:for a five year warranty and never used it. After I paid the car off (five years), I completed a form and mailed it in. After appx. 30 days I received a check for $1700, from the warranty company, as promised.
I bought a 2021 Corolla Hatchback SE. Plugs found in glove box. They said to bring it back but didn't do it yet. I'm going to plug them in myself. Thanks for showing where they go.
AMD is the best representative Toyota has as he inspires confidence in their product, in today’s world unfortunately to many shortcuts are taken. I have been trying to buy a new Toyota for awhile and supply issues have prevented this. I have had an Avalon, Camry, Prius, Corolla and currently RAV4. Had Zero issues with any of them. However the dealership’s in my area do not inspire me as having the integrity of AMD. Great Job.
Good video as always! I just bought a 2023 tacoma TRD OR, and noticed a rattle after leaving the dealer. It sounded like something was loose/rolling around in door panel or top of dash. I brought it back to the dealer, and they pulled the top air vent plate and found a 10 mm bolt that was left behind during the build. I never have had that sort of thing happen with any of my Toyota's. Weird to say the least. I am just glad they didn't have to pull the whole dash off or apart. Other wise the truck seems very solid and tight much more so then the 17 that I previously owned.
The longest lasting original batteries I've ever had in my vehicles were two Toyota Tacoma's. My other new cars usually last just past the 3 year warranty or only slightly longer.
@@hamsterama I also had a 1991 Toyota Pickup (pre-Tacoma) that I never replaced the OEM battery. I guess I'm reporting my age. LUL! I think Toyota OEM batteries are still all made by Panasonic. In the U.S. I'm not sure a person can purchase a Panasonic replacement. We have three battery manufacturers in the U.S.. Maybe AMD will comment if he thinks it's worth it.
@@dskwared2u610 Wow! That's amazing, that your battery lasted 30 years, and counting! I live in Ohio, and supposedly cold starts during freezing weather are harder on the battery. Maybe that's why my battery lasted "only" 9 years. Luckily, my car was in the garage when the battery died. So, I wasn't stranded anywhere. The battery died in the summer actually, not in the winter. I called AAA, and they came and replaced the battery. Anyway, I also presume that the Toyota batteries sold at dealerships are not the same as the ones installed at the factory. But next time I go to the dealership to get an oil filter, I'll ask the parts guy if he knows who makes the batteries sold at the dealership.
N.a. Sarah I know you don't need it for me and that I was not able too tired to be in the to etc etc etc, and I thought I was legit. This is not the case for a bit of an issue. I don't that ethnic that tells real rtf that tetracycline that is not able the the the time I try that again and again. I know you were going out to
Waiting myself for my 2021 Corolla. I hope that my mech will be in that 99%. I've been digging through your different videos and learned a lot. Thank you for the hard work
@@schlotdoglaser same thing where I live in Edmond Oklahoma. I got mine the day it was unloaded off the truck. Maintenance and PDI was done and then it got window tint then a good wash and wheel dressing and the salesman pulled it up and we connected it to Mazda Connect and then I left and it started raining lol - I had to wash it again that night after a grocery trip to Walmart
Great video. One thing I don't get, I pay the dealer for a brand new car, so logically they should basically check nothing is wrong with the car anyways, but they charge for the PDI... doesn't make any sense.
@@TheCarCareNut a $900 charge for Freight&PDI/Pre Delivery Expenses are added to every single bill of sale in Canada. On my most recent bill of sale, i have a $937 for Predelivery expenses, and $923 for Freight. I am not sure what predelivery expenses are, maybe for the tech to spend 9 minutes looking at the car? Thats why when negotiating never on the msrp, only on the final on the road price. I just took delivery of my new car, and the tech did not check tire pressure, it was at 40psi when I got it. I really doubt most tech really go thru a check. So really, PDI is something a dealer made up for free money.
A week after I bought my corolla SE i checked my 18's and all 4 tires were 39psi cold. I set to 33 front 30 rear as per the decal on the door jam. Now I gotta go check if I got those 2 plugs. Another great video Sir
thank you for your VDO , i noticed the body plugs in the passenger door of 2021 prius plugin , so i got suspicious that maybe they never did all the inspections you talked about, so I checked the tire pressure and sure enough, as you said they were at 55psi and you better believe the Washer fluid reservoir is BONE dry. if not for your vdo i would have never known that they did not do their job. Thank you.
Unfortunately I got my RAV4 Hybrid from the 1%. Tires were over inflated to 50 PSI & body plugs were left in the glove box. The salesperson actually told me they never install them and to just toss them out even though the bag they come in clearly states to install them before delivery to the customer.
When I bought my 2012 Prius Plug-In and drove it 40 miles to home, I checked the tire pressures, they were ~55psi all around (spec is 35/33). Should have checked them at the dealer. Lucky I didn't have a blow out. I did inform the dealer.
That's cool that you work at Bredemann. I live closer to Libertyville, but I'd love to bring my Camry down there next time it needs something for you to work on it.
My in-law bought a new Caddy from a NYC dealer and when he went to pick it up, it would not start. LOL I would have made them rip the contract at that point.
That has happened so often. I used to sell cars for 10 years and we were always out there charging cars because it’s embarrassing when they don’t start and I was trying to sell one to people. They set on the lot for so long and sometimes the Lot Porter is too busy trying to keep hundreds of cars going. Then when the pandemic hit we let go of 2/3 of the staff and were running short.
That explains why my brand new Mazda 2022 had 42 psi in the tires when I received it . drove it thinking no it’s ok it’s a new car they did the inspection
My first ever car purchase was done from Toyota in Long Island NY. It was a mediocre experience. They kept me waiting forever. I entered the dealership at 1pm left arround 9pm. At around 18k Took my car for a 2nd complimentary oil change, tire rotation and fluid top off. I was suspicious so I witness marked the oil filter, marked all 4 tires etc... The dealership gave me a paper stating all was done. I post inspected and found they only topped off fluids. Sucked the old oil out and added new oil. Filter was not replaced. So I requested to speak to the manager. The manager was condescending individual. Telling me "why do you care you are not paying for it". And that is my last visit to the Toyota dealership. I do all my maintenance work myself.
@@kimbuck-2 No self respecting mechanic will ever trust his vehicle to a dealership. I work with very experienced mechanics and they don't let anybody touch their cars. Some of the guys are so old and you would think it's time they let dealerships do maintenance work for them. Nope they simply don't trust them. Do your own maintenance if you can because you are the only person who can do 100% other people do shortcuts trying to save money and time.
The video is helpful to keep dealers honest. I have had bad experiences with dealers and have become completely distrust in dealership. That is why I don't take my vehicles to dealership for for repairs other than warranty issues. To me, dealership is a pool of thugs.
When you say the paint is always top quality, I always think of a few years ago at our local Toyota plant had someone get distracted in the paint stage and it was quite bad. But on the plus, Toyota fixed them all before shipping them out because their quality team caught it
The dealer needs to check the 4 wheel alignment as the carriers are rough with them loading and unloading them. My last two new cars developed flat spots on the tires because they were not in alignment. Had to buy new tires prematurely and get the 4 wheel alignment done on my dime.
Thank u for yet another informative video. Much appreciated . We intend buying a RAV4 in the near future for our daughter here where we live in Cape Town South Africa.
Years ago I knew a man who bought a new Bentley. I drove it shortly after he took delivery. It was severely out of line. Tires weren't balanced and there was an odd rattle that turned out to be loose lug nuts! There was an obvious upholstery defect, too. He wound up selling it (VERY lucky) after less than 2 yrs. because it spent so much time in the shop (of course). He then followed my lead to Lexus.
Awesome Video thanks!!! My wifes 2020 Rav 4 Hybrid Limited didnt have the Memory Seats working properly. When we went to the dealer for our Undercoating i mentioned it and found out they never put the seats to there limits so it would work.
I work for hertz, when we get the cars we just unwrap it and take off all the protectors and it’s ready to rent after putting license plates. We never were told to put the drain plugs and there’s no manual telling us to put them on. We leave them there.
I hope the technician doesn't red line my new tundra on the test drive ,I want to break it in right ...now I have to worry about the free swirl marks from the detail 😂
Glad to hear you add washer fluid because all Nissan dealerships we have been to simply add water straight from the faucet. My Nissan I bought 10 years ago came with a steering wheel off-center and I was told I would have to pay for an alignment on my brand new car. One of the many reasons we will never buy another Nissan. Despite my requesting repeatedly that they not wash my wife's car we ordered our Subaru had dealer installed paint swirls....of course I didn't trust them not to "fix" it.
Wow! I just learned that you are in Illinois. That's where my first 15 years of inspections had passed. You are younger than me but if you were there before 2000, there is a chance that we have met. Unlikely though - there were very few inspections at Toyota dealerships...
I am disappointed that the dealership you work for won't let you shoot video in their shop. Would have learned even more from the A25A engine assembly if you could have done an actual video! Keep up the great work!
i work for one of the Toyota Parts distribution centre in Canada. its also good to know where some of these parts and accessories are installed into. Such as the body plucks which i pick from time to time.
This one is easy - the Corolla has not been made in Canada since 2015, therefore it is the one from Japan. I believe the hatchback 6MT ones are all from Japan anyway. As for the question of Japanese-made vs NA-made Toyotas, I think that the ones from Japan are better. To be fair. the Woodstock ON plant (which makes RAV4s) puts out high quality vehicles too. I hope to see a video from you about JP vs NA build quality, an objective view where you show proof of whether one car is actually better built than the other.
