I took like 50 calls one day , I had maybe 2-3. Bad calls out of 50…. The QA grades 2 calls at a time and she picked the worst calls . She says “we listen to a variety of calls but we only grade two” so you just purposely pick the worst 2 Calls …. If your goal was to get me to quit , congratulations you got it !
This is legit. Worked at a call center for nearly four years. The "Big Brother" type feel of QA is on point. Love the series so far. Subbed and notified. Can't wait for more.
I always try to be nice to my fellow call center people. Always speak on the customer's behalf, have everything ready and filter the customer bullshit before I call them up so it will be an easy fast process.
2nd call completely accurate. I had a service issue that needed to escalate to a manager. Literally, two hours telling and retelling my issues to Reps who couldn't care enough to comply with their job description duties.
Ok, so this is true with how training is. Notice how the manager and trainer are all positive and happy. This is because they no longer take calls. If there was a trainer that was still required to take calls, they would not be sounding so positive and happy. I hate that fake happy crap. They make it seem like their company is so great, yet they could be let go at any time without notice. Then let's see how happy they are. And on a side note, managers are a joke. There will be days where they are sitting in meetings all friggin day. Other days, they just do coaching's and listen to calls. The stress for managers comes from the amount of stuff they have to complete in a short time. Like getting all coaching's done and how many call monitors they need to complete, etc. And at the same time, they get pulled away for meetings which sets them back. Again, not taking live calls anymore so they avoid the trash callers.
I worked in call centers on and off for 35 years. And yes. I had to deal with my calls being constantly monitored and/or recorded. When call center managers and supervisors monitor and record our calls, I feel as though they don't trust us. They need to learn how to trust us. TRUST! TRUST! Learn how to trust us. But to them, trust just isn't good enough. They monitor and record all of calls just to protect both their clients and themselves; as well not ending up getting sued. Plus our call statistics were also monitored as well. If we weren't performaning up to both the company's and their clients' call policies, standards, and instructions, we were either written up, suspended, or even terminated. And that's exactly what happened to me. But in the long run, it was simply for the best. I also quit a few of these call center jobs as well because I couldn't take the excessive and unnecessary pressure that was put on me to meet impossible both the companies' and their clients production goals and call statistics. If they can't trust me to handle their calls and to do the very best that I can, then I don't need to be in that line. I haven't worked in the last four years, and I'm better off being away from Corporate America and the unnecessary stress that it causes. Thank you.
this is so funny but threw me off because it appears the guy has all the speaking parts. Good knowledge to hear. The guy doing the voices can still be an voice over.
I wish they would have video cams on management 8 hours a day. Measure their talk BS time and useless time management and have a review on a big screen. I'm sorry the abuse to call center workers is off the hook!
I HATED quality assurance it didnt matter if i followed their stupid script and got the past due and current payment they would ding you every single time!!!! They always gave low scores no matter what so i just stopped because my manager never backed us up
