I recently started my first customer service job, I’ve nearly 30 years work experience in different fields, most recently fraud, risk etc working for major multinational companies. I enjoyed the work, but a lot of those jobs have been sent East, as labour is cheaper. So I ended up in CS, dealing with USA & GB markets. I’m from neither, btw. I have never experienced such a hostile, entitled and obnoxious group of people as from the USA. I’m on the brink of quitting my job 6 months in due to the abuse I’m taking. Perhaps a course or two in manners should be taught in schools over there
Wow. I'm really sorry to hear about the tough experiences you've been having in your customer service role. It sounds like a significant shift from your previous positions, and dealing with hostility on a daily basis can be incredibly draining, especially when you're bringing a wealth of experience and expertise to your work. The challenge of adapting to not just a new job but also the cultural dynamics of dealing with people from different countries can be unexpectedly steep. It's disheartening to hear about the level of disrespect and abuse you're facing. Remember, your well-being is paramount, and it's important to prioritize environments where you feel respected and valued. If there's any support or changes the company can provide to improve your experience, it might be worth bringing those up. Meanwhile, exploring options that align more closely with your background and where your considerable skills can be appreciated sounds like a wise path forward. Take care of yourself, and don't hesitate to reach out to your support network during this challenging time.
