Carmax Car Buying Experience ||Accused of Committing a Crime?!?||

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Carmax Car Buying Experience ||Accused of Committing a Crime?!?||.
We decided to make a purchase of a used vehicle from our local Carmax dealer based on the fact that the model vehicle was nearly impossible to find in our region. This being said Carmax is able to show you pretty much the exact vehicle you want from their national database and provides an upfront shipping cost to ship the vehicle to you.
We eventually got he vehicle we wanted but not before jumping through a few hoops and even got accused of committing a crime. Craziness!!!! You let me know in the comments down below if you think this was crazy.
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Опубликовано:

28 сен 2024

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Комментарии : 88

@BreakFreeHomestead 3 года назад

Have you had the same experience at carmax? Was I expecting too much?

@laziboi519 3 года назад

I paid $199 for a transfer to my local carmax long story short never got to see the car turns out it was already sold. Now im out of $199 supposed to be getting a call from a manager to talk about refunding the money but it hasn't even happen yet so 🤷🏿‍♂️

@BreakFreeHomestead 3 года назад

That's insane! You think that wouldn't be possible since their whole system is digital.

@laziboi519 3 года назад

@@BreakFreeHomestead ikr hopefully I can get my refund and look elsewhere for the car im trying to get

@BreakFreeHomestead 3 года назад

We're crossing our fingers for you! 🤞🤞🤞

@laziboi519 3 года назад

@@BreakFreeHomestead update . Was told it can take up to 7-14 days for the money to be refunded and incase im still interested they would cover $399 of the transfer fee if I find another car with them. But I've already found another from an actual dealer. That's newer has more opinions in the trim level and a little over $2,000 cheaper although it has more miles it has a better carfax history report on maintenance now im just waiting for the dealer to get me a good lender

@poker_18rs92 3 года назад

I would've just walked out.... Any salesperson says that to me & I'm done. Keep my transfer fee, I don't give a shit. I wouldn't waste my time at CarMax to begin with & their 'no haggle' nonsense. F that, I'll pay what I think it's worth & it's a used vehicle.

@RichardsWorld 2 года назад

I was looking at a car in Las Vegas and drove it. I told the salesperson I see another one 2 years newer and in my favorite color. I would have drove over there. It was about 30 minutes away. She went in to her computer to ship it to her store for free. I thought that would be same day or next day. 5 days later I'm waiting for them to inspect it. The salesperson really wanted the credit for a sale.

@larrys9879 2 года назад

When dealing with any car dealer the buyer must be alert and cautious. They are not your friend. Their job is to get as much money from the potential customer as they can and they will say or do just about anything to make that happen.

@broadwaylover2904 3 года назад

They have DocuSign. I wonder why they didn’t email the documents to you. It’s so crazy!

@BreakFreeHomestead 3 года назад

I did do all the documents online but then still had to wait out front and sign like two spots. They said it would be 15 mins but ended up being that crazy long time just waiting.

@digmacdiggydoo 3 года назад

Man, I am trying to purchase a used Lexus GS350 from Carmax. Never dealt with them. I have financing through my credit union. From all I have heard, they charge too much for the cars and give way below KBB for your trade in. I have decided that if I can not get KBB for trade in (2018 Kia Stinger GT) , I am out the door. They do not haggle on prices, why stick around.

@BreakFreeHomestead 3 года назад

Yeah, I kind of lucked out because we didnt have to do a trade in, but we really couldn't find a YukonXL with black interior, bucket seats, and dvd players in our area and this enabled us to get it to us a bit easier. So if there isn't many of the GS350 on the market you just might have to use them. Good luck on getting the deal, and thanks for supporting our channel! 🙌

@bgg05 3 года назад

Try selling it to kbb

@RedC515 3 года назад

Did you sell your stinger?

@digmacdiggydoo 3 года назад

@@RedC515 I did sell my Stinger to Car Max and made a $2700 profit. That was back in March before the chip shortage. Got the Lexus for $1000 lower then the first priced it at and I am quite happy.

@JenkinsOnDaBeat 2 года назад

They actually offered me 3k more for my Dodge Challenger r/t then any other dealership offered I live in Texas so idk if it’s the market over their they are going off but they actually pay more over here

@jimmycastellano9900 Год назад

you should have called him out to management the moment he asked who the primary driver would be.

@ofwolfandmanii 2 года назад

I did the online appraisal for my 2015 kia optima sxl with 48000 miles on it, the online offer was $18, 000, so I take it in for the in person inspection and this car is super clean and I mean it's super clean. I get the" in person offer" and it's a $1000 less, they said it was because I have an engine modification, witch I absolutely don't, they couldn't even tell me what the mod was, three different people talked to me and not a single one knew what mod my engine had. The only thing I have on there is a catch can to stop oil from getting in the intake manifold through the crank ventilation system witch is super important for a turbo engine.

@BreakFreeHomestead 2 года назад

Wow, that's shitty huh?!

@ofwolfandmanii 2 года назад

@@BreakFreeHomestead I'm still in shock they devalued my car because they had no clue what they were doing.

@REALBanannaman Год назад

@@ofwolfandmanii yo, dumb. catch can is an engine modification

@davidr.wilson8194 Год назад

Unless the catch can was factory installed,thats an engine modification,legally speaking.

@lilpeppa117G 7 месяцев назад

That’s a mod dummy

@JonathanGrandt 2 года назад

Buying a car for your wife is technically buying it for yourself because you’re THE MAN. No but seriously that employee has no idea what he’s talking about, I wouldn’t hold that against CarMax.

@davidhuegel8222 3 года назад

At least the honored the warranty could have been worse

@brewsterking9973 3 года назад

I bout a 9 month old car from them 2 years ago and understaffed at Bristol va location definitely

@BreakFreeHomestead 3 года назад

Sounds like a common theme!

@QueenByNature504 3 года назад

Paid 599 transfer got delivered in 5 days and NO TITLE.,.

@susiebrown6646 3 года назад

Thanks for this story.

@BreakFreeHomestead 3 года назад

Glad you enjoyed it! Thanks for supporting our channel!!

@CheyenneXo Год назад

I was gonna shop with carmax but I have 2 repos on my credit should I still try to get a car through them or is it a waste of time lol

@BreakFreeHomestead Год назад

It's probably not a great idea to finance a car at all. Time to buy a beater cash.

@Nflguy4949 2 года назад

NEVER walk into a dealership with intent to buy immediately without first securing a loan approval from your bank or credit union.

@BreakFreeHomestead 2 года назад

It was an error with the credit showing too many vehicles.

@Nflguy4949 2 года назад

@@BreakFreeHomestead That’s not the point. You are trusting a used car dealer to give you the best loan terms. You will always get better loan terms from your own bank/credit union then you will get from a dealer especially on a used car. So when a customer walks into a dealer and hasn’t already secured their own financing well let’s just say the dealers love it. The dealers love that almost as much as they love getting a customer to think in terms of monthly payment instead of overall cost of the vehicle.

@Nflguy4949 2 года назад

When car shopping always get preapproved for a loan with your bank. Then you can give the dealer the opportunity to beat it if you wish but usually the dealer will try to throw in bs financing fees that your bank wont.

@caskellcook3267 3 года назад

Get over it dude

@BreakFreeHomestead 3 года назад

Thanks for supporting our channel 🤙

@revilsdr 3 года назад

I would never buy a car there ever again worst car purchase I ever made. Their maxcare warranties also are terrible and a pain in the ass to use. Many of their vehicles have tons of mechanical problems and recalls on them.

@jperk4958 3 года назад

Defund CarMax!

@BreakFreeHomestead 3 года назад

Your vote counts!

@dwaynelasater2350 Год назад

And I thought my experience was a bit frustrating lol. I made an appointment to do an EXPRESS 24hr. test drive. When I sent them my DL, and proof of insurance, I had to call up my ins. co. and add the vehicle and a selfie by computer. They called not once, but 4 different salespeople to tell me, the DL and selfie could not be scanned, and I had to use my phone. Ok. so, I got all that straightened out. Then they called me and wanted to set me up for payment (cash buyer). I said wait a minute; I have not even seen the car yet lol. Ok so the next day I am on time for the test drive, and they have the paperwork all screwed up and ready for me to purchase! So much for the EXPRESS test drive. Now they had to re-do everything which took another 45 min. We loved the 2020 Toyota Rav4 XLE Premium, but we were not going to pay their elevated price. lol

@WeTheArmed 3 года назад

No, you’re not just complaining. That service is unacceptable! Unfortunately, seems like that is becoming the norm these days just about everywhere!

@laziboi519 3 года назад

I'm out $199 for the transfer fee for the car I never got to see turns out the car was already sold waiting on my refund which I never got to see

@BreakFreeHomestead 3 года назад

Thanks for the support! You just can win with car dealerships most of the time, I think we all dread buying experiences.

@evanwindom3265 3 года назад

A straw purchase is buying something for someone who doesn't have the legal right to own what you're buying. It has nothing to do with whose name is on the loan or who will be making payments. Unless your wife can't legally purchase or drive, it's not a straw purchase. It sounds like you and the Carmax sales agent were both a little fuzzy on that point.

@jodygotyourgirlngone 2 года назад

Agree - the only time I've heard the term was dealing with a weapon purchase...

@shallenburglar 3 года назад

Better knock that illegal stuff off. Boi Lolol. I literally was wondering about Carmax last week. Not even going to waste my time now

@BreakFreeHomestead 3 года назад

Haha right? 🤣 The only good thing is their inventory...

@TelviontaeNash 3 года назад

I bought 2 cars from them. And it’s never been like this 🤷‍♂️ different strokes I guess

@Cmdrjo 3 года назад

I believe carmax sales associates make a flat fee for every car the sell.

@jeffrey3498 Год назад

Every CarMax is different.

@brandonharper2421 3 года назад

I walked out of that place as soon as the sales rep stood over my shoulder like I was a child and asked to log into my bank on a public computer to reprint my bank statements i already provided after providing paystubs. No other dealership ever does that. Took my 30k loan somewhere else

@janderlaurencio1042 2 года назад

They wouldn’t be verifying that if you had a 30k loan from another bank they should’ve give you a bill of sale and you should have gone to your bank shown them that and you come bank with a cashiers check we verify it when you get here definitely not by logging your not your bank that’s if you’re running an application with them financing with our lenders so if you went with them they have to verify everything the sales rep was just doing what he knew the managers accept in order to approve in stipulations

@XXRAVENS35XX 2 года назад

You probably didn’t have the money anyways. That was the bank requirements not carmax.

@brandonharper2421 2 года назад

@@XXRAVENS35XX it’s the whole logging into your bank on a public computer. Went down the street with my 5000$ down payment paystubs and tax returns.

@72breezy 3 года назад

I don’t know, I’ve gotten two cars from carmax and both my experiences while not excellent it was good. The only complaints I have are how long it took

@ROBSOLUTELY 3 года назад

I had a great experience with CarMax. They told me that it would take 14-days to ship in, but it only took 7. I went and looked at the car, decided to buy it. They financed me on the spot. I was in and out in about an hour. To me the experience was great.

@chino_5955 3 года назад

Hey quick question. Did you finance with Carmax?

@BreakFreeHomestead 3 года назад

No we did not!

@unavailable1851 2 года назад

Carmax has flood damage car

@JamEZ87 2 года назад

Your at former Walmart location which before then, it was a Home Quarters Warehouse aka HQ.

@kodiakcub1762 2 года назад

That's not what a straw purchase is at all. A straw purchase is implying that someone is buying something for a person who is typically not legally allowed to own said item. For example, buying a gun for someone who is under the legal age or is a felon. It's not implying someone will give an item to another person and not pay it off, it's implying you are buying something for someone who isn't allowed to have that item for whatever reason. In this case, it could've been a credit issue, or the salesman could've been wrong in assuming that your wife wasn't allowed to buy a vehicle in the first place.

@dodgeballface3663 3 года назад

How was the car overall ???? Was there anything wrong with it in the long run??

@BreakFreeHomestead 3 года назад

Haven't had any crazy issues yet, CarMax replaced one of the DVD screens that was not working and fixed a rear defroster as it was still under the 3 month 3k mile everything warranty

@abprepboy33 3 года назад

@@BreakFreeHomestead SO I get that it was annoying for the financing and it was unprofessional to call it a straw purchase (Even if it was a straw purchase- which it wasnt.... as long as they have a qualified borrower agreeing to loan terms, its none of their business)..... but the 3 month promise to fix anything is actually kind of a huge feature when shopping for preowned cars. If you can find a reasonable deal on a used car and you are able to find the color, features and mileage you want.......Carmax is worth going too. Their extended warranty programs are actually some of the best in the industry and they are very reasonably priced (relative to aftermarket warranties on used cars)

@ManMonkey600 3 года назад

@@abprepboy33 I agree with you. I am waiting for my car to be delivered and the first few days I have it that shit is going right to a Volvo dealership for a full inspection to make sure it is 100% good to go. I would honestly give that as advice to anyone buying a used car anywhere. You will have piece of mind and not be worrying will the car be breaking down in the next 3 months.

@oceanrain5453 3 года назад

@@ManMonkey600 if yall only knew my story, but when the vehicle arrives I'm taking it straight to the dealership for inspection......

@dwightlilly4208 3 года назад

The finance rate wasa BS story by the dealer. The dealer finance manager takes the buy rate, which is the rate you were approved for and then bumps that rate. YES that's another income stream. Dealers make more money of the finance and service department than the car sdales department. I hope you didn't fall for the other menu items such as worthless extended warranties, tire repair and so forth.

@chachanetcf6564 3 года назад

Why don’t you stand still. Stop moving. 😱

@BreakFreeHomestead 3 года назад

Thanks for supporting our channel! 💪

@shanswanwaters5822 3 года назад

Sounds like a bad experience. So I'll go with CARVAHNA.

@ManMonkey600 3 года назад

Meh they suck as well. Buying a car is a pain in the fucking ass unless you get a brand new car.

@joey2729 Год назад

They are done

@tavinmcghee862 3 года назад

I traded in a 20’ accord lease for a Sport. I $3000 positive equi. And I have 720 credit, but they gave 9% interest on my loan for 5 years is that bad?

@BreakFreeHomestead 3 года назад

😂😂😂

@tavinmcghee862 3 года назад

@@BreakFreeHomestead lmao

@ManMonkey600 3 года назад

I have a 730 credit score and they quoted me a 3.5% APR rate. I would say your getting hosed. Especially with interest rates at an all time low right now.

@tavinmcghee862 3 года назад

@@ManMonkey600 yea😪 I’m also only 20 y/o could that be a reason too

@QueenByNature504 3 года назад

They tried that bs with me and i told them run me for capital one. Their apr is out of control