Carrier Good, Better, BEST Review 

Thanks Kenny for the informative videos!

It's about time someone put out a straight up honest and to the point video about a product. Well done good Sir.

The more expensive and the more costly the system, the more complicated it is. The more features, the more parts to fail and the more expensive the repairs.

I had a 4 ton, 2 speed performance system installed last year, they are not built like a tank as he says. The condenser base is so thin the system would not sit flat on the concrete pad, the base is very flimsy, they need to go to a composite base that is very sturdy , other brands are already using them. The top cover for the condenser had screws going in at an angle because the holes did not line up, one screw is half way in and at angle, but QC passed it. The condenser coil has black plastic spacers where the coil meets the base and the coil was not a perfect fit and some of the fins were crushed at the base, but they had those spacers to try and level out the coil, it is hard to describe. The louver side panels do not offer much protection, there is no screw in the middle of the panel on the edges, so when they move it around to position the condenser and push on the louver panels they make contact with the coil and bend the fins, at 4:10 in the video you can see fins already bent on the right side of the unit, probably from someone moving the unit around. Then they put a 16 seer label in the condenser box, I had to call Carrier and give them the serial numbers to confirm it was a 17 seer unit. Quality control is lacking at Carrier. I replaced an Amana system, aka, Goodman, it was not reliable, but it was built like a tank.

Hello, enjoyed the video. However, I don't have the space for either of these heat pumps. The footprints are too large. However, I see Carrier has the Performance18 Compact Heat Pump. Can you offer information about this heat pump? Thank you.

How about repair cost of the variable and 2 stage systems vs single speed? I’ve heard horror stories on cost/wait if something breaks with a variable speed.

Hi thanks for your great channel. In your another program you mentioned variable speed hvacs can cause more humidity as we don't have condensation. In this program you are mentioning the opposite. May be I didn't understand well. Please explain. Thank you

👍👍👍👍👍 Excellent video Thanks for sharing this information.

In reference to this company residential service call, Taylor was quick with his response and was able to get Warranty parts for me thank you! Found failed air handler motor. Two days later a replacement was available and Dave came out this time and did a professional install along with checks of the AC performance and Freon check. It is nice dealing with a Company that still believes in customer service and not ripping off folks.

Very useful info, now I have a a little bit better understanding of the options. If you service Rockwall County I will be contacting.

We install Bryant. My personal favorite are the preferred series. Or for Carrier that would be the performance

I replaced my Goodman with a comfort series 4ton. The Goodman lasted almost 20 years. The electric bill is much lower with the Carrier unit.

Do all of them have NG furnaces in the cabinets, or electrical, or what?

Good stuff. We have an 20 year old infinity system that is still going strong but have started looking at an eventual replacement. Have to research the Honeywell options as our contractor never mentioned a noncarrier thermostat. Does Bryant have an equivalent system for these three series?

My furnace has a 5 inch 11 merv filter. I also have 2 return vents.. 20"x21" and 12"x12". Do I need to add filters on those returns? I think If I don't, won't the duct system get full of dust?

Are those prices for the system and installation?

Do these system come with a hepa filter in that attic between the return plenum and the furnace?

I’ve been installing carrier for 35 years so I’m very familiar with it. All brands have good units and bad units. But as far as efficiency, you’re better off going with a lower efficiency. The actual efficiency units achieve can be less than they are marketed at. The new seer2 rating system helps with this a bit. You have to pay way more for a couple points of efficiency. Sometimes you can’t reach a balance point where it saves you money before it needs replacement. A federal tax credit only works if you owe money on your taxes April 15th. They will not pay you any money if you get a refund. You have to owe. So save yourself money and get a 15 seer heat pump or a/c. Put in a 95% gas furnace instead of a 97%. You will only save a few bucks a month with the higher efficiency. I always find what will be the most cost effective for my customers.

What are your thoughts about mini splits, especially for single story homes?

My biggest issue with any of these handler chassis, in Florida, when they're put in the attic, they rust and fall apart over time.

On the Infinity and professional model, would you have to run a compressor saver or does the unit already has one in it?

How many tons are those units?

You do realize United Technologies/ Carrier bought ICP in the 90's because the 1st time in history they were outsold by Goodman.

Be very careful offering the 2nd year labor warranty yourself. Anything over the one year warranty requires an Insurance license. The Insurance Commission can find out and there are penalties. Speaking from experience. Use a 3rd party insurer and save yourself the headache that goes with an audit. Soeme states may be different. I am in FL.

In your video you mention a 10 year parts and 2 year labor warranty but on your website it shows only a 1 year labor warranty. Is the labor warranty 1 year or 2 years?

What state are you in your installation Prices are insane. $9,000+ parts and labor highway robbery

73dB is like a dishwasher? That’s gotta be one old and crappy dishwasher. Most decent and moderns ones are in the 40s and 50s decibels.

why is the units so expensive. I got a price on the Comfort Series which the lower of the 3 you are showing for $5,500 Canadian. Your price starts at $7,339 USD. You offer 2 year Labour warranty I got 5 year labour warranty through Lowes. Plus 10 years on the parts.

Thanks

Why no discussion of the Heating Performance? I live in Ohio and it gets a bit “chilly” here in Winter so a Heating Performance review is absolutely essential. This review is incomplete so no thumbs up☹️ It is after all called a “Heat Pump”.

Wow two whole years warranty…. My Trane system came with 10 years parts and labor

What my house needs, hmmm. How about what I want or need

Get a Goodman. Cheapest n longer lasting.

Two years parts and labor how disgusting.

You'd save more money using a stand-alone energy star dehumidifier on home less than 1800sf vs paying an extra $2-3k for a 2-stage system especially in a state like FL (which the Governor F-cks the citizens by rejecting the Federal Tax credits)

All parts made in China 😂

I have the entry level Carrier gas pack...3.5 ton and noticed that it was not cooling like it did when it was brand new...(6 years old) but it was still getting the job done...IT just did'n feel like I was stepping into a walk in freezer when entering the house on a hot summer day....I simply cleaned the outside coils..However, those with understanding and wisdom know there is another coil that needs to be cleaned inside the unit...After 6 years it was about 50% clogged and I do change my filters regularly....After cleaning the entire system it is performing like new....It's 91 degrees outside with a heat index of 96 today and this 1800 soft house is at 70 degrees...no shade at all on the house with a dark roof...I do have attic fans....This unit would keep the house in the high 60 degree temps if I let run but when I'm not home the thermostat switches to 78 degree on temp....That's the first maintenance on the system...Gas pack section has had ZERO issues....I'll probably get them to check the charge on the system this week...