Cay Skin is SO GOOD?!?! pt. 3 of the Winnie Harlow Cay Skin Saga

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2 окт 2024

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Комментарии : 776

@CassandraBankson 2 года назад

*Never forget how we got here…* ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-3qefB6w2P0k.html

@thistlecreek1 2 года назад

You should ask Cay about the mysterious missing mineral sunscreen. See if they confirm pulling it off the shelves.

@larachaplauske8818 2 года назад

I love your videos. You're a popular and influential RU-vidr, and that's why you're getting special treatment. When I saw the sunscreen video, all I could think of was what a product would look like if it was made 40 years ago and had been living under the seat in someone's car since then.

@katerinaschneider7904 2 года назад

i think you actually asking them for a replacement bottle of the first product or buying a second one and testing it out would have been better. Without the retest, to see if this is batch issue I feel like this video was useless.

@killerhentai586 2 года назад

Honey, if they really tried, at least tried to get it better, it should be visible in the ingredients list. So, if you are trying to jump in this dumpster fire again, keep the package or the ingredient list and check it out for changes. Because with complains like these, this is not a keeping of a product issue, but purely formulation one.

@GoblinsAreAGirlsBestFriend 2 года назад

It's very difficult for me to believe they would treat me the same way as they just treated you.

@del0vley358 2 года назад

Facts this lady lying for views

@maddicarlson4267 2 года назад

Well, I just read a comment from someone saying they did get the same treatment and they are not an influencer.

@arandootsarandano 2 года назад

@@del0vley358 i mean that’s her experience and is not her fault so she’s not lying even if they treated her different for her influence

@nolongerhuman7585 2 года назад

Its very difficult to see how many people couldn’t spell peel 🤣

@Anne_Onymous Год назад

They wouldn't. You'd have to be deluded at to actually believe that one

@Smeowtime 2 года назад

This isn’t customer service this is PR

@phunchurchgirl 2 года назад

That's all customer service across the board

@yennefer440 2 года назад

Wonder if they offered her a sponsorship

@sagarikamaitra9619 2 года назад

I was just going to say

@glutenfreecookiestastelikenoth 2 года назад

I meant she said in the end if this is a PR101 so she had the benefit of doubt

@alys4570 2 года назад

Right , I mean, come on 🙄

@HTE57 2 года назад

To me, it just seems like they’re more than aware of your online persona and whilst it’s great customer service, it’s also in their best interest to provide this level of service on a potentially public response.

@karman8229 2 года назад

Yup yup yup

@nishhx_x 2 года назад

exactly. kinda upsetting that she fell for it.

@lizzi7128 2 года назад

@@nishhx_x incredibly disappointed

@munchems 2 года назад

Yep. 💯

@angelicsailor1st 2 года назад

@@nishhx_x she’s a beauty influencer and a esthetician doesn’t mean she’s not susceptible to falling for the oldest tricks in the book there is a reason it’s a cliché after all. I really wish Cassandra would broaden her Horizons a little bit in regards to the darker side of human interaction socially because this is pretty obvious, but I guess to her she doesn’t consider herself very famous? Let me just say that good service reps and PR people always say what was in that email ‘so sorry for your experience, reaching out to the manufacturer to see what went wrong’ blah blah blah and then nothing ever actually happens because these things get bogged down in bureaucracy I’m not angry but I’m disappointed that in her eagerness to please people Cassandra is missing the fact it’s practically lip service that everyone receives. OR I’m just super jaded and suspicious of anyone anymore/need to work on my trust issues lol

@itsme_shanti 2 года назад

It was not a formulation issue. It's great PR. Honestly convinced that those "positive reviews" were not. Whenever I'm trying something new I focus on the negative reviews more than the positive because it more reliable.

@juhnetmickerdy 2 года назад

Omg! Same! + Reddit!

@KnockknockNox 2 года назад

Same. I also like to check Reddit for reviews. I find that they're a little more honest.

@krisdiane 2 года назад

I look at the three star reviews for the most honesty about the good and the bad. And reddit for big purchases.

@bonniherself 2 года назад

Yup, me, too. I actually rely most on the low-to-medium reviews, though I read the really low ones, too.

@CherylLoke 2 года назад

Agreeddd

@meghan6734 2 года назад

This is the most basic customer service email. Any business providing good customer support would respond exactly like this, and without you being a well known figure. I email like this to customers at my job. This is not exciting, this should be expected.

@andreawilkins4779 2 года назад

Really disappointed that you've totally changed your perception of the brand just because they responded to you the same way any other company would respond to a public figure with a 1.8M audience. If your opinion of the product hasn't changed since your first review then please don't mislead your viewers by now calling Cay Skin "SO GOOD". When I saw the title of this video, I genuinely thought that they'd reached out, told you it was a formulation issue, sent you new products, you'd tested them and you were blown away. But no, your perception change was based solely on them doing the bare minimum by promising to look into the issue and giving you a refund. This isn't an honest review.

@Eira436 2 года назад

I know; this is so weird to watch

@lacey892 2 года назад

Right I thought it was going to be a complete 180 maybe she just got a bad batch or something and it turns out the sunscreen is actually bomb! But no they just... Realized she was an influencer and offered her a refund? They posted on their IG that they were having formulation issues? I get that so many companies out here today have zero integrity... but it doesn't mean we need to give a pat on the back to cay skin for doing the bare minimum when their product flopped.

@Nikholot 2 года назад

Facts, the image of her being the “best dermayoutuber” changed.

@_Oluwatife 2 года назад

She said the customer service is good. But, she never said the product were good, rather she exposed a lot of fake comments & 5 star rating, and indirectly showed how shady the company could be.

@lf2223 2 года назад

I had been a subscriber of this girl years back and she has no integrity and morale that’s why I unfollowed. Saw her today on my suggested and watched this video. She still hasn’t changed. Wow.

@msherman2442 2 года назад

I'm still not putting that on my face, but good on them for doing the bare minimum of being a responsible corporation I guess?

@orsikocs 2 года назад

This. Yes.

@tyannaburrell5874 2 года назад

I work at Sephora and that sunscreen got recalled a couple weeks ago at my location☹️ I’m surprised to hear that it’s still at some locations !

@Bimtavdesign 2 года назад

Oh damn!

@tunike91 2 года назад

Maybe they only recalled that bad batch or the bad batches?

@shellir154 2 года назад

"Gifted by Cay" seemed to be the most common denominator to all those 5 star reviews. 😉

@lemonwedge7 2 года назад

I think this response is very naive and disappointing - you’re an influencer so of course you got that reply because their PR team would’ve freaked out after seeing your first video… most people do not get this treatment. I trust you a lot for recommendations but it doesn’t sit right with me that you’re saying this brand is now ‘SO GOOD’ after you got a nice apology email from the Cay Skin team

@rachiewoo6973 2 года назад

Agreed

@Erin-zb9yj 2 года назад

Yeah I feel the same way

@mlaz0926 2 года назад

Well said

@tatihinds4939 2 года назад

Did any of you watch the first video?

@Scipio0404 2 года назад

@@tatihinds4939 It seems like they did not. xd

@irestar6 2 года назад

I wonder if they treated the other common people's complaints as quickly and as well as Cass, as her bad word makes them lose money. Us single plebs can do one instead.

@angelicsailor1st 2 года назад

The thing is after her last video I’m sure they saw it so 💯 I think they now know who she is in s but disappointed as I had pretty terrible customer service from them my email didn’t get answered for 2 weeks and I had to haggle for a refund when my bottle came broken open in the mail and my replacement bottle was gross

@holliec3985 2 года назад

I emailed them last night about my isle glow being seperated and they offered to send me a new one free of charge.

@irestar6 2 года назад

@@angelicsailor1st same with the company Stylevana, never answer us little people but Cass gets the hotline to them all...

@emiliawilson4378 2 года назад

@@angelicsailor1st woah! Your comment should be on top! This video smells fishy as fuk

@jens1924 2 года назад

I'm cynical and think that great customer service is just lip service and PR. It's much better for a company reputation to just "admit problems", tell people they're looking into it and refund. Especially for a brand that is just starting. Had they done anything other the company would have been done, period. I don't believe any company is looking into it unless I see actual evidence of that. Also if they believe there's issue (like there is) they would have already issued a statement of sort on their website and re-sellers about that separation thing and ask people to contact them. Now it's a bit odd marketing ploy on social media.

@Observette 2 года назад

Girl I don’t get why you’re fawning over this companies customer service but this is just standard. It’s not like they paid you for your trouble....or did they?

@cookliet8444 2 года назад

So they’d pay her for praising their customer service but not pay her enough to get good reviews about the products? Cause to me she’s still stating the facts about these products

@Fiona2254 Год назад

She’s still calling it chunky vomit and bird doodoo how does calling customer service good would change the quality of the product she got?

@gabrielagabi787 2 года назад

Sorry, but a good costume service is the minimum a company should provide for the people that bought their products. And I strongly dislike the approach of this video, because Cassandra is happy with a company that is doing their minimum job which is provide a good costume service. this is a clear PR move from a company that nows that they need to make damage control over the image of the company, for people don't lose their credibility in the brand. But, this is MY personal opinion.

@Mia-ek1jp 2 года назад

I mean you got a point that’s the least they can do

@Observette 2 года назад

I agree 100%. Something’s fishy about this tbh.

@karifoto 2 года назад

What's with the snark? Same sarcastic reply to a lot of comments that are not awful. They're just pointing out reality. You can't expect everyone to give you glowing comments, especially when you're all over the place on these products

@emiliawilson4378 2 года назад

@@karifoto were you replying to Cassandra? Did she comment and then remove her comment?

@AdrianaSFR1 2 года назад

Of course they will provide good customer service to one of the most well known skincare influencers 🤣

@munirayussuf8558 2 года назад

I know right 😂😂😂

@siprianomunoz7492 2 года назад

It's all a SCAM lol

@maireadweaver8952 2 года назад

Sorry but once bitten twice shy!! I am NEVER EVER buying this again ... EVER. I ended up putting prescription cortisone on my frickin face and neck .. it took over 2 weeks to get my skin to anywhere near normal!!! it was horrific .. am going to stick with my Paula's Choice SPF, I know it works and it doesn't burn/hurt/damage my skin - plus you can wear it under foundation if you leave it sink in first. Proceed with caution peoples!!!

@patcheskitty1000 2 года назад

Paul's Choice 💯. I couldn't agree more on both statements.

@TheBrainsugarfreeze 2 года назад

What sunscreen from Paula’s Choice do you use?

@patcheskitty1000 2 года назад

@@TheBrainsugarfreeze I like the ultra light hydrating fluid. I have oily skin and it doesn't feel heavy. I've used it under make up as well and it did beautifully.

@maireadweaver8952 2 года назад

@@TheBrainsugarfreeze I use the Youth-Extending Daily Hydrating Fluid Broad Spectrum SPF 50 .. it is on the more expensive side, but to be honest I have bought so many SPFs and wasted so much money (The Hello Sunday SPF primer is a frickin disaster .. your foundation literally sticks to it like glue) .. that this one is my one-and-only go to, but you need to leave it soak in for 30mins or so b4 applying foundation!! Hope this helps/Hope it works for you!!! x

@mrspokitstheriot477 2 года назад

@@maireadweaver8952 is it mineral or chemical?

@joeygio9586 2 года назад

You have really damaged your reputation with this video….. Good Customer service suppose to be normal. And of course they will give you, as an influencer, good customer service. You can’t make us believe that they didn’t know who you are. The products are still bad, good customer service was the basic they could offer you.

@Observette 2 года назад

I know! I wonder how much they paid her because these videos are freaking weird. It’s like the saying “any publicity is good publicity”.

@LiliS319 2 года назад

Not sure, it's believable to me that they didn't know who she is in the beginning.. What are you suspecting here, that the anonymous email she used actually had "cassandra bankson" in it? But yeah, talk is cheap (esp. once they're talking to the influencer), what matters is what they do going forward.

@jilliansmaniotto2326 2 года назад

agreed. this is ridiculous.

@Jordan-nw4sj 2 года назад

This just seems like a standard apology and reaction to any influencer. Considering most people had the same problem and they are claiming it’s a “small issue”. Added her history of cash grabs, I’m not impressed.

@corneliahanimann2173 2 года назад

Right, also that they say zhis problem only affects a small percentage oc their costumers, but each of the products Cass recieved were bad.

@sakshisingh1562 2 года назад

I'm confused here. They know you are big on social media and sent you the email and the refund on the "Public" email that they found somewhere. But what was their response on the initial email you had contacted them with? Did they have the same response to the email which does not reveal your true identity. That is what decides whether they are actually good or just trying to make an impression on you.

@Ally.076 2 года назад

They did she originally message with an email not associated with her and still got great customer service you should watch the video before making assumptions smh

@crichardson3903 2 года назад

I am very confused. This is only the 2nd video I have watched on this channel (the Cay review was the 1st one). I find it incredible that an influencer of this caliber seems so naive when it comes to customer service. The other commenters are correct - this is standard PR damage control. Is the bar so low for companies that these boiler plate responses are considered amazing? Cassandra, I like you and your energy but I am so puzzled I'm not sure I will watch more of your videos.

@independantegirl Год назад

Not sure if she mentioned it in this specific video, but she used an anonymous email address so that they wouldn't know who she was so that she WOULDN'T get preferential treatment when she first contacted their customer service over the first product she tried. And they gave her a full refund, didn't ask for the product back, even asked what the problem was and what her skin tone is so they can give that info to the development team. Clearly they saw her video and took it upon themselves to refund her for the other 2 items, and I can agree that they probably emailed her knowing she would make a video about it. Still, idk about you, but I haven't ever seen or experienced other skin care or makeup companies responding like that to a seemingly regular person. Plus they're taking accountability, which seems super rare. So of course she's thrilled, but she still hates the products that she tried.

@artest6977 10 месяцев назад

Agree in addition Cassandra appeared totally biased against the product even before she even opened the package. Product reviews should be unbiased not a personal vendetta against a person or product aired in public

@Yoshi-dy7qg 2 года назад

Not sure why you're so shocked at the customer service. It's exactly what you'd expect. Sounds totally normal.

@Observette 2 года назад

I swear it’s like they’re paying her to generate publicity for them. These videos were insane.

@msk-qp6fn 2 года назад

Glad she had a good experience with the customer service but that email is....average though? And considering they responded to Cassandra due to her video not her compliant under an alias you have to wonder if they were just being cordial because Cassandra is Cassandra rather then actually valuing giving customers a good service. I'd never know but a healthy dose of skepticism never hurts anyone.

@MishMishRedRed 2 года назад

I work for Sephora. Cay did a voluntary recall on that sku due to the yellow tint it was leaving. Only "operations" leadership (the person who handles all of the behind the scenes stuff that goes on) would process any recalls, so that's why some of those Beauty Advisors didn't know.

@nevaehonrefni 2 года назад

Wow I work at Sephora too and our manager lets us know ALMOST everything 😳

@MishMishRedRed 2 года назад

@@nevaehonrefni yes probably a better practice lol

@nevaehonrefni 2 года назад

@@MishMishRedRed probably, but yea our manager is super nice and makes sure we stay in the loop. She's probably not supposed to 😂 I've seen many other Sephora girls saying the same in the comments!

@irisfilmproductions 2 года назад

My confidence in her honest reviews have yeeted away faster than my will to live

@Sjivje Год назад

Right? I lost a lot of respect in such a short time. Swayed away so easily lol.

@tomatovamp 2 года назад

Great! Honestly the "no sending back" part is kinda sus to me... Wouldn't they want to analyse that product? Or do they have already returns from that batch? Even with that great customer service, I think that if they are confident in their other batches, they would offer a switch, not a complete refund. Like if you get a broken tv, most companies will just replace it with another working one, not just give you back the money and encourage you to go somewhere else and lose you as a customer. Sounds like they're just getting rid of a wildfire, 'cause they didn't think it would escalate that much and affect the model's reputation so much.

@LetsDrawTogether 2 года назад

Companies (in most of the cases) do that when it's cheaper for them not to take it back and have the cost for recycling and garbage disposal

@lolablake9196 2 года назад

@@LetsDrawTogether yeah I live in New Zealand and got the wrong order for colorpop and when I let them know they sent my correct order and told me to keep the wrong order due to the cost of sending it back to the US.

@sylviafrida819 2 года назад

As a chemist, it really sounds to me that they might have used a bad batch of substances that were use to emulsify and/or maintain the texture stable. Altought it is possible it's a formulation error, I think if it was more people would have problems with it. A bad formula wouldn't work for some people and not for the others, that's why I'm betting in some bad ingredients that might be causing instability. Anyway, I'm really curious to know what happened to cause this.

@tomatovamp 2 года назад

Great intel! I'm just wondering why they offered refund and not some products of the "good" batches.

@lacey892 2 года назад

Ty for your insight! I'm just wondering how rushed the production would've been since it seems like they didn't test enough batches for stability w shipping/time/weather conditions/etc. If an emulsion wasn't stable in the first place then it wouldn't take much to break either.

@StefWangPARIS 2 года назад

@Sylvia Frida Could it simply be that the brand stored Cassandra’s products in poor conditions (hot, damp…) ?

@TwinMamaRN 2 года назад

I feel like someone knew how crappy the products are and decided to provide the best customer service ever to decrease potential bad press...

@jeishiikanzaki 2 года назад

This video is a bit off to me because it feels like you're trying to pump them up after they hunted you down after seeing your video as bad PR. The product is clearly terrible. You demonstrate it is still bad. The reviews that don't look faked or paid for are all bad. What you're seeing is the customer service given to try and fix a PR nightmare. It isn't honest. And their response to your video reads as a desperate attempt to cover their asses. I'm studying business management and marketing and I guess that is making me a bit more sensitive to this. It doesn't look like they cleaned it up. It looks like they're panicking lol

@Ally.076 2 года назад

Did you miss the part where she says it's still a shit problem. 😂

@Ally.076 2 года назад

Product

@damdamfino 2 года назад

Calling Sephora stores, while a good idea for “getting the true tea”, is flawed because you’re most likely just getting the cashiers working in the front, not the managers who get the emails telling them to pull products off shelves. As a former retail employee, we don’t know shit lol

@lacey892 2 года назад

Right like you might get a rumor or something but it's not gonna be 'tea'

@nevaehonrefni 2 года назад

Really? Cause at my Sephora we know pretty much almost everything our manager does

@sundaypie2088 2 года назад

With all due respect - based on your reaction to the product and your subsequent reaction to the company's email - you seem like the type of girl who would cry all night after discovering that your boyfriend has been cheating on you for a month but would feel overwhelmed with joy the following day after receiving his "cinema tonight?" text.

@Douxyfaerie 2 года назад

You worded it so well.

@sarayordan22 2 года назад

totally

@aff77141 2 года назад

So, with zero respect and a weird as fuck comment on a youtuber for easily changing their opinion on a brand you don't like?

@lizpark9854 2 года назад

Wtf? This seems like something you’re probably going through, yet projecting onto others 😂

@cowaburber 2 года назад

this comment is a little.. weird. what’s the correlation.. try to make your projection a little less obvious 😭

@xxonspotlight 2 года назад

So I've been in CSR for 8 years, marketing in 4....this isn't anything extraordinary. Maybe the refunds since that's always been a last move for most companies. But what i'm hearing is all SOP. It's actually pretty basic crisis management. But what's good is that they made a response. That at least shows recognition and accountability. Also, reviews can be seeded. They can have their employees give the good reviews since it'll probably not be verified or whatever.

@sheenaldeo 2 года назад

Exactly what I was thinking. I work in CSR as well and this seemed like a response I would have given as a means to de-escalate.

@laiamchronicles 2 года назад

I worked as a customer service rep in a shitty company before as a supervisor. We usually search the full names of the customer online, try to find them on social media, and verify their info if possible via city on the address put on or the email address used. If they pop up and have a lot of following, we usually process a full refund and send a gift card as well. But if they're not, then we just keep on saying that it's on the terms and conditions. I stopped working there, stressed me out sooooo much with how shitty the management was.

@UnlimitedApathy 2 года назад

When I saw the title in my sub box i clicked ready to be like "Omg Cassandra, blink twice if u need help!"

@katimius 2 года назад

Still not gonna buy from a company that cant do QA and let bad batches get out. Especially, when there are plenty of other great choices out there. I mean, drugstores have dang good return policies and dont care if the products were opened because they understand i couldnt test anything until i got home and opened them...

@joelise5087 2 года назад

Lol only a few products were affected by this error??? Funny how everyone got a bad batch, this stuff is disgusting and I will be throwing mine away because it is disgusting

@emmamcconnell6160 2 года назад

I know there was some controversy initially, but I would LOVE to see a Naturium review. I adore their products & know you mentioned you might be comfortable talking about them going forward.

@puffsplus72 2 года назад

Man I wish I’d gotten a refund for both bottles of the Cay mineral sunscreen. I didn’t feel right about asking for a refund on it because I thought I had used too much of it.

@juhnetmickerdy 2 года назад

Sounds like you can still get a refund! Go for it!

@btter710 2 года назад

I always say that it doesn't hurt to ask. if u had a bad experience with it, ask for a refund, the worst they can say is "no".

@juhnetmickerdy 2 года назад

@@btter710 In the video she says they’re offering money back guarantees with no questions asked if you got a “bad batch”

@estelasanchez. 2 года назад

Ask for thag refund if you're not happy with it!! Its never too late!

@lindseystein9676 2 года назад

That’s a big reason why I buy most skincare through Sephora. They have a good refund policy.

@krisdiane 2 года назад

Idk, the fact that their email is in response to your video really doesn't convince me that their customer service is great. You're not a regular customer, and they know that.

@daniellestein9738 2 года назад

As someone who works in Beauty, they immediately put a plan in place when your video went live. Love you girl, but they're saving face by crafting a big make good.

@clxudnina2275 2 года назад

Cat skin : sends email Cassandra : options “reply” or “have a panic attack”

@tanyatj7121 2 года назад

😅😅😅😅😅

@pankotheseaweed 2 года назад

I'd probably be both

@TheCarmolly 2 года назад

Omg was thinking exactly this when I read the title😂😂😂

@jackthecat4924 2 года назад

You recommended "Isntree - Hyaluronic Acid Watery Sun Gel - 50ml" and while for my budget, it's on the expensive side, I adore it and will keep working it into my daily routine.

@LauralHill77 2 года назад

The Frudia sunscreen is similar and cheaper on Stylvana FYI

@insolitasiempre8326 2 года назад

I have used both and prefer Isntree It is rather cheap where I live

@verslaflamme666 2 года назад

Get kose suncut or biore aqua rich

@20thcenturyrelic 2 года назад

Yep, that's some good customer service. Good for them As to why the body oil breaks you out, I would guess it's the fragrance that's in it in the form of several fragrant oils. And probably also that it's an oil which is just too heavy for your skin. It would probably be great on my dry skin; I'd try it if it was fragrance free and didn't have alcohol in it.

@ameliahunt6406 2 года назад

As someone in retail, we usually have to say that we “sold out” of the stock no matter if it’s actually sold out or discontinued or removed due to quality

@emily-grave987 2 года назад

Was anyone else confused by the title? Hahah but hey, it's Cassandra Bankson, so of course I'm watching it. ☺️

@fadleadam 2 года назад

i think she felt bad for shitting on the brand

@emily-grave987 2 года назад

You're probably right.

@idrk1507 2 года назад

I swear I see that surname (Sullivan) everywhere

@emily-grave987 2 года назад

@@idrk1507 haha oh really?

@crimsonlust02 2 года назад

It's only because your an influencer I bet. These companies will say and do anything to pacify someone and never change anything.

@-...................- 2 года назад

cass, they should rename their brand to Decay Skin 😭

@TrappedQue 2 года назад

I have lost every ounce of respect for you. This type of customer service is nothing extraordinary 🙄 If it is a bad product…it is a bad product. Don’t dance around it, don’t make excuses for them. See why people don’t trust YT influencers.

@Observette 2 года назад

I agree. Unsubbed. Something’s fishy about this entire situation. It’s like they paid her to stir up publicity.

@2u2a 2 года назад

Even if the formula separated, it still burned your eyes. And even with separation: the colour doesn't match everyone.

@GeminiGothamXO 2 года назад

It's funny to me that they created a mineral sunscreen, put it on shelves, even sent it out to Sephora employees as gratis -- and never realized before that moment it was tinting people's skin an unreasonable shade of yellow? My foundation looked YELLOW the day I wore it. It was awful. So yeah, it was removed from sale. And that lack of... knowing that happens before they sold it... is very questionable to me. The glow one works for me though, I haven't had any issues with it, although it's just not my fave. But how can I be confident buying from a brand that isn't properly testing their products first? Sunscreens are hard to formulate and take ages to test before being sold, It's so weird to me that they'd sell one and have to remove it not even 2 weeks later because of very glaring issues.

@AlizMari23 2 года назад

Having worked for a company that worries about the online reviews and ratings, I can verify that the managers (I worked for Wendy's under several different franchise companies) DO have the employees and other managers leave fake reviews to keep their numbers up.

@bbyjscx 2 года назад

I mean, you have totally changed your mind, on an absolutely awful product, because you got a nice email from their customer service, because let's face it, you have a big Internet presence, I don't for one second believe the average person would of got the same response. It seems abit naieve of you and abit fake to me, can't help but feel there is something totally off about this whole situation. " so good " ? How, it's a terrible product, wich has false claims of suitable for every skin type. I can't say I'm impressed by this whole 180 change of opinion

@leslygomez2200 2 года назад

I don't think we should feel excited that a company is doing the bare minimum with the customer service.

@Claire-qp8ye 2 года назад

Interesting. Wonder if they’re offering refunds to everyone who complains or just influencers!

@jabc4748 2 года назад

Not trying to be negative...but of course they responded this way to you! Girl, you have over a million subs. And you make videos. They would not do this for anyone else....and their products seem...not consistently good.

@k.m.r_ 2 года назад

I just figured out what the sunscreen looks like-- discharge when you have a yeast infection!!!

@mermaidatlantica 2 года назад

How on earth can you be so naive to not see that this is pure damage control and lip service?

@nixfarrik6214 2 года назад

I’m more interested to hear if others have had the same customer service experience as you tbh

@del0vley358 2 года назад

Right because I used the product since it came out and never had any problems

@kellywilliams5088 2 года назад

Did y'all even watch the end? She basically said while the products are shit, the customer service was good even when they had no idea it was her. The fact that they refunded her when they thought she was just a regular customer is a good thing. She's just excited that the company is giving other people refunds and looking into the formulas. Don't know why people are ragging on Cassandra.

@walshsnl 2 года назад

I agree. She is not shocked that they gave an influencer good customer service. She is shocked because she *rarely* receives it. I get the feeling that she has experienced a lot less from other companies. It doesn't make her reaction less valid.

@bejkaberecz8958 2 года назад

Sephora store employees wouldn’t be privvy as to why a product was discontinued. Definitely an operations situation, like the employee had mentioned.

@melaninmagiq1781 2 года назад

Or not a Sephora worker at all

@talithialee9608 2 года назад

You describing yourself hit me hard. I’m like that too. So nice I’m not alone. Sending 💕

@lila7663 2 года назад

don't understand this title. thought you would re-buy the product to see if it was really a batch issue.

@rebeccadurbin3857 2 года назад

Ex-Sephora Employee here! Wish I had stumbled along this video a lot sooner, as you probably have already received more information on the whole situation, but the mineral sunscreen was pulled because it dried to a lime green-yellow on the skin. I originally loved the feel of the sunscreen, but about an hour into wear, I noticed a bright neon yellow ring clinging to my hairline and eyebrows. I also have a sneaky suspicion that the glowy spf separates as it sits and that consumers who got part of the “bad batch” just received older products. I love-love-loved mine for the first month or two of use, then noticed the same separation issue.

@heathersilverwood5961 2 года назад

Thanks for ur honest review I’m learning so much from u I looked at our Sephora they don’t sell any of this brand or product thank goodness I never in my life used skin care or sunscreen I’m regrating it now I’m 33 years old after watching u & a couple others I now faithfully use skincare that’s best for me and sunscreen daily so my skin thanks u

@rebeccamartinez5203 2 года назад

I loved the That Chapter nod!! Lol. I LOVE his storytelling 😍

@mijalakis3 2 года назад

Is it me or nobody in the reviews knows the difference between the homophone words "pill" and "peel"

@MATTIE1010101 2 года назад

Customer service should be paramount but doesn't take away from the horrible formula. I'll never buy it regardless of anyones opinion. For me its price point and when I think of skincare, I don't think Winnie Harlow.

@sarah.19196 2 года назад

Your vibe 😭😭😭 I LOVE YOUUU

@toyacoco 2 года назад

I love how genuine and knowledgeable you are with your reviews and breakdowns. But with this whole Cay Skin marathon, I’m surprised you’re so ‘bamboozled’ at how their customer service addressed this for you. To believe it’s a bad batch….every time…is also a little strange. I think Cay Skin tried it, as in they put together something and threw it against the wall for purchase and whatever literally stayed together/sticked…sticked, lol. I’m not sold on the brand, but I’m also glad people with darker skin tried it to see what time it is…and the time is always wrong for these guys. I was ready to give the benefit of the doubt that maybe some products were formulated to compliment darker skins (if that is possible).More companies need to train and employ more customer service/marketing reps similar to Cay Skin.

@killbethy 2 года назад

Haven't used it myself, but I've had several patients (I'm a dermatologist) contact me after having allergic reactions. Another patient I was chatting with in person said she tried using it as a regular sunscreen and wound up fried. This is always my least favorite part of influencers and celebrities dropping skincare lines... I feel like a solid 8 out of 10 times, I wind up having to play fixit after people start calling or coming in with "new" skin problems that are usually traced back to them using some cash grab celeb/influencer makeup or skincare. You can like a celebrity or admire packaging without actually putting their garbage on your face and body!

@SisiphoAmelieLeeZinja 2 года назад

You sound so fed up 😂

@newworldlord643 2 года назад

this!!!

@blowurn0se 2 года назад

Still wouldn’t get it.

@patriciablopez 2 года назад

I'm not convince, maybe is because you are the influencer and they will treat you great, but the common people I don't see the same treatment

@saintesav4785 2 года назад

If you used a fake alias why would you use your real name...in your email address? So the company knew it was you to begin with.

@JuliaZaretskaya 2 года назад

The customer service you received from them was because of who you are and your popularity. It’s still good that they seem to be taking it seriously, but the service you received isn’t what everyone would receive likely.

@DivasAndKnouckouts44 2 года назад

Yeah… no. Cay Skin is a terrible brand

@mapessona 2 года назад

I just think it's super weird how you say like aww I attack a product not a person, but your video title wasn't cay skin destroyed my face it was Winnie Harlow destroyed my face, and in it you make so many remarks against the person not the product. I'm nor even saying you're wrong, but stick to your guns.

@nataliebowman959 2 года назад

I think this is my first RU-vid comment ever. But I bought the CaySkin SPF 45 very hesitantly…the girl at Sephora took me right to it and I told her I heard the product wasn’t good from an aesthetician I watch on RU-vid. She said she actually watched too and was surprised to hear that because all of the makeup professions at Sephora LOVE it. I bought it expecting to just return it since I know Sephora has a great return policy, but I actually do love the product. Mine looks nothing like yours when you pump it out. I shake it for a few seconds and it glides on so smooth and pillowy. I hope they send you a new, better batch so you can hopefully get the product I received. I love your videos! I watch them every morning while in the shower. Thank you for doing what you do!

@blowurn0se 2 года назад

Ofc they say they use it and love it

@violet7963 2 года назад

haha i also watch youtube in the shower!

@PT-ly1ck 2 года назад

Same here!! I purchased mine in store and did not have this issue which is why this video confused me. It must be a shipping issue.

@zoeroberts5308 2 года назад

My entire life consists of watching you and Dr. Dray and I’m here for it

@christinunya72 2 года назад

Hmmm....wondering if some of the good reviews are bc people aren't applying the correct amount of product. If you use this like a primer, it probably does make you look glowy and nice. But it's not a primer, it's a sunscreen. Use it like a primer and you aren't protected from the sun. The rest of the good reviews are probably fakes. We'll see where this takes us from here. The email you got was nice and all, but as of right now it's just words. We will see what the actions are from the company.

@ChyChyLuvsyou 2 года назад

Also it’s probably their skin color too. For ppl who are fairer skinned it looks horrible on them.

@melaninmagiq1781 2 года назад

Definitely fake reviews all through their website and this RU-vid comment section.

@Sunshinexskittles 2 года назад

I am slowly losing faith in you. Let me tell you why… first, you made a whole ass long video and gave this horrible formula chance after chance. It was already fishy to me. Do you really give every product these many chances ? I don’t think so. Then you’re saying this is good because of their customer service. This doesn’t cover up their shitty formula “ A company taking responsibility and trying to make things better??!!” Why are you so shocked? This is what every company will do if they see a video on youtube that is defaming the brand and their formulation. You forgot you aren’t a regular customer. You’re thinking this is a formulation error. Let me tell you, every product that is bad is referred to as a formulation error. Girl are you okay, their formulation is bad. Periodt and they’re trying to make it right because they want money. This doesn’t make them an ANGEL. At this point this abnormally long review of a shitty brand becoming good because of their customer service is starting to look SUS to me. Is this a PR stunt/ collaboration? If not then please try to look from customer’s pov that they won’t get heard if they got a bad product.

@Anne_Onymous 2 года назад

Why are you so surprised they reached out to YOU? YOU have almost 2 million followers... The only surprise would be if they actually cared that much when a regular person complained.

@joelfelix3914 2 года назад

You should have changed your name in the email. They probably figured out that Cassandra was you. Also they admitted they saw your video sooo…I’m confused.

@kjwilliams1031 2 года назад

Pour out the crap, clean the bottle and reuse it for something. That way you're not tossing plastic into the landfill.

@yourealfr 2 года назад

Lmfao you switched so bad 😭

@0DeathWish0 2 года назад

I have a pale more olive skin tone and this doesn't pill on my skin and gives me a beautiful glow. I wonder if I just got a good one

@Shervonyak 2 года назад

You got paid?

@Cokie1926 2 года назад

Ah that whole email is bull. Its just to save their butts cause they know about the video. That's all. Still would not buy the products EVER.

@codice_pin 2 года назад

When the customer’s service is great it makes it’s hard to hate the brand.

@YokiWahya 2 года назад

I thought you were smarter than this... Are you seriously believing they are going to treat us all like they treated you? Cmon.

@GBNJZ 2 года назад

I dont know if I'm buying the reply. It is worded awfully similar 90% to the Jaclyn hill lipstick customer service emails

@daisybutinhertennisoutfit 2 года назад

tbh this is exactly how Ulta treated me when a product got damaged twice in shipping, lol. and then I still got my refund, after all that. so, thankfully, I don’t think this is a costumer service unicorn. :•)

@evieabercrombie3280 2 года назад

Not sure why but this entire video rubbed me the wrong way 😕

@infinitigirl29 2 года назад

Girl, I just saw Elizabeth Olsen Vogue "what is her bag?" And I think she deserves a reaction video. CORRECTION: the correct video is Harper's Bazar "Inside my beauty bag" with Elizabeth Olsen.

@sammymathew380 2 года назад

Oh I've got to see this 🏃‍♀️🏃‍♂️... Should I be warned?😐

@ELA._.BORATED 2 года назад

YES

@sammymathew380 2 года назад

OOOOOHHHH SHE KNOWS WHAT SHE IS DOING!!!!

@sammymathew380 2 года назад

But expensive 🙃

@Karen_of_Kanada 2 года назад

@@sammymathew380 You know when the site says "free shipping over SIX HUNDRED AND FIFTY DOLLARS" it's gonna get real. lol

@gabriellebatista6497 2 года назад

Hiiii Cassandra, will you be doing a follow-up on the ordinary haircare line?? 🙏🙏

@АнтонинаМаксимова-х7о 2 года назад

bruh, good customer service is a BARE MINIMUM. Nothing to appreciate them for. Their pretty words don’t level up the quality of their shitty products

@AKbaby89 2 года назад

The mineral SPF never made it to Sephora....they only ever brought the glowy one and the lip balm. And they're still in Sephora stores around Seattle& Tacoma as of Tuesday.

@Karen_of_Kanada 2 года назад

I checked up here (Canada) and it was as if it never existed. So strange.

@puffsplus72 2 года назад

Hey yes it did! It made it to mine anyway, because I was unlucky enough to buy it. It turned my skin yellow.

@Karen_of_Kanada 2 года назад

@@puffsplus72 I must have been too slow... was already gone when I looked. Sorry it made you yellow. Cause that stuff wasn't even just a little yellow, it was YELLOW! 😞

@puffsplus72 2 года назад

@@Karen_of_Kanada yeah tell me about it. I wore it under foundation and I happened to notice my foundation had turned mustard-colored!

@AKbaby89 2 года назад

@@puffsplus72 when did you get it? Did you buy online or in person? I never saw it so I figured it never came, along with the body oil. I'm so sorry you picked one up! That sucks. I got the lip balm and I really like it, except if I reapply it a little too much, I'll get a really gross taste in the back of my throat😶

@AnnieLynn 2 года назад

I just adore listening to you explain everything

@kathiecassidy-smith2669 2 года назад

Cay skin is not even available in Australia, so we probably avoided that dumpster fire!!!!

@blowurn0se 2 года назад

Hahaha!

@BethaneyLilly 2 года назад

It sounds like they hired a PR team to write those responses/emails! I mean customer service should be good, we shouldn’t expect to be treated like garbage.

@Becca14221 2 года назад

As a former retail employee - not totally fair to assume that various employees at various stores would know what's going on. Upper management is not always able to inform every single employee. Should they? Yes, totally, but it's just not always feasible. Retail work is literally HELL. I feel for those employees because they're often left in the dark about what's going on and are usually scrambling to make customers happy and avoid complaints.