what is the name of the app and the app store? I'm trying to ask their support and they're asking me what model it is and I'm like well first of all do you really have different apps for each model separately because that's retarded, secondly I don't know and that's the whole problem cuz I had a while back but stopped. I was going to use it again But I don't remember what model it is. And I'm assuming the different apps are just have different numbers but the same word before the numbers and why wouldn't they just give that to me I just don't understand why support Chinese products is so bad.