@DBRDodgy You send a written complaint to The Chris Moyles Show Durham branch, where they'll process it. That complaint is then forwarded to the Coventry branch if it is appropriate. The people at the Coventry branch then contact RU-vid and your internet provider to explain the situation and after you pay a small transaction fee of £10, you are reimbursed your bandwidth. For more info, send an email to The Chris Moyles Show with the subject reading: "I'm a cock with a scarcity of wit". Thanks.