Communication Skills in Clinical Practice, Part 1 - The Basics By Dr. Robert Buckman 

To Purchase the FULL DVD, please go to:
www.heatinc.ca/communication-...
IN THIS DVD YOU WILL LEARN THE TECHNIQUES AND SEE ILLUSTRATIONS OF:
• The main objectives of all clinical interviews
(The 4E's -- Engaging, Empathy, Educating and Enlisting).
• An additional E - eliciting the patient's Expectations.
• The basic structure of the clinical interview: the C-L-A-S-S strategy
(Context-Listening Skills-Acknowledgement-Strategy-Summary)
• Many examples of how to use varies techniques.
(By themselves and in combination with other skills).
• Three perfect examples of How NOT To Do It
(Including one with the English actor and written John Cleese).
PRODUCT INFORMATION
71:00 minutes | Year 1999
For More info on the full DVD, please contact :
HEAT INC
416 538 9898
sales@heatinc.ca