Hello. In the hotel where I work we have this machine and it is excellent and effective. But there was one occasion where a worker mistakenly introduced a sheet with a knot at the end. This caused the machine to stop and we had to remove the sheet with many maneuvers. Taking this into account. Is there any button, mechanism or way to make the machine move back the sheet that is on to avoid pulling?
Hello, There might be some programming options that could help with this problem. Is there an e-mail address that I could have someone from our service team reach out to you on?
