Configuring Playbook Experience - Workflow Academy #07 (July 11th, 2024) 

Community post with resources
sn.works/workflowacademy/2407
Session summary
In this academy video, you will learn how Configure Playbook Experiences to customize the way your agents and end users interact with playbooks.
Feedback Survey
sn.works/wfa/s/2407
00:00 Intro
02:04 Playbook Experience
03:51 Who configures what where?
06:39 Overrides
08:29 Playbook Layouts
09:17 Guidance
11:10 Demo
20:40 Survey, Resources, and Outro
Welcome to the Workflow Academy!
In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize efficient workflows with ease.
Join us as we explore the core tools of ServiceNow's Workflow Automation suite to build flows and subflows, playbooks, and decision tables on the Now Platform.
You can find all past and future sessions on the Now Community:
sn.works/workflowacademy/
Workflow Academy Playlist
sn.works/workflowacademy/play...
2023 Platform Academy Workflow Sessions Playlist
sn.works/platformacademy/work...
Center of Excellence
sn.works/CoE
Getting Started with Playbooks
sn.works/CoE/StartPlaybooks

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