Crown Princess passengers frustrated over delay on San Francisco-Mexico cruise 

If you were told there was a delay, why would you wait in line? Go to a restaurant eat, drink and relax. Why would you worry about your place in line?

They are whining about 5 HOURS???? BFD!!!!! I thought it would be 22 hours or something. What a bunch of complainers.

What entitled people......legitimate delay low tides and took to social media to complain.

it not the cruise fault, its a act of nature.

this is not newsworthy

Getting a few cruise ships stuck out in the bay could be a unique way to deal with the housing crisis. Next time call in the local food trucks.

aaaah the poor baby's had to wait and took to social media to let the world know how hard life really is .... geez get a grip

First of all... I was one of those passengers, and yes, one of the disabled. I never got the notification from Princess, and I CHECKED MY EMAIL! Secondly, while Princess had no control over "mother nature," or the failures of the port authority to ensure dredging was underway before the ship arrived, Princess DID not do very well in handling the situation. When we got there, we were handed a paper explaining the situation and told that we would be bussed to the Hyatt hotel, and be given enjoyable snacks and be able to rest in comfort. (Well...as comfortable as sitting in a chair at a table can be comfortable. ) Mind you, when you have 3000 plus passengers stranded, that's a lot of food. Early arrivals received fruit, protein bars, and chips, as well as coffee, tea or water. Later arrivals found only chips and water. Some passengers who waited in the terminal got sandwiches, but there were' not enough and they ran out quickly. Princess also said that they were giving everyone a $25 dollar refundable credit on our shipboard accounts. Well, $25 for two meals in San Francisco is a joke, and as it turned out, it was NOT refundable. After chips and water, I finally left the hotel to find a place to eat iunch,. Consequently, I spent $40 dollars on lunch and another $30 on chips, soda, and a protein drink for my sister and myself before we ever got onto the ship, as I did not have enough money left to buy anything for dinner. At about 6:30, the Hyatt had to kick us out or move us to a smaller room because they had to prepare for an event in the larger room where we had been, so Princess bussed us BACK to the terminal where we waited in line for hours more. The lines to get into the terminal snaked all the way around the building and into the street. Those who had not come earlier in the day had filled the terminal to over capacity, and they had to lock down the building. So, thousands of people waited out in the damp cold weather for hours., and YES, some of them were there for up to 8 hours. The usual rules of sorting passengers either weren't applied, or were haphazardly handled, and there was a lot of confusion. I honestly felt sorry for the Princess people who were dealing with cross, tired, upset customers, and receiving conflicting information that did nothing to help the situation. When I finally got on the ship, it was after 11pm. They did hold the buffet open to midnight, but many people didn't get on until after that. The last passengers got on shortly before the ship left at about 1:15. We crossed under the GG bridge at 1:55. Now what was the result of that first day debacle? Many people suffered effects from that long wait. I, and some others I met, had massive asthma problems that affected us for the whole cruse. One lady went to the medical services, who do not take any insurance, had to fork out nearly $400 dollars to be seen and to get some medications. My back was in spasms for days, and I was only able to handle one of the excursions...only got off the ship in one port, and didn't take advantage of most of the activities on board that I normally do. ( I did get a lot of book reading time and movie watching in tho) Many people such as myself have limited financial resources. I'm a disabled senior who works part time as a substitute teacher. We had booked this trip over a year ago, and paid everything off before arriving, but had limited spending money. So the options for all the situations were limited as well. Thankfully, I did prepare for most things...packed meds, inhalers, etc. The only exception being that I forgot the cough syrup...lol. My sister found some at a small Mexican shop near the port, but had to pay nearly $40 for a two small bottles of cough syrup. (ouch!) Of course, there were a lot of people impacted for the duration of the cruise, and I can only imagine how difficult it must have been for the guest services and customer relations people to handle it all. I will say that Princess did give me $150 future credit on another cruise in compensation, and to be fair, I know that the employees were doing their best under trying circumstances. I don't feel too bad however, because that money will come right back to them on our next cruise! I have sailed on Princess before, and this was not the usual experience. Hopefully, they will have learned a few lessons as well, and will have made better plans for any future such situations.

I dont know what ya'll are conplaining about? Ya'll are heading to mexico and spent 3-5k suck it up and enjoy your vacation

We went on that trip and loved every minute! Just got back yesterday and missing being on board 😭

Aww, I’m so sorry you had to wait 5 hours to go on your 10 day cruise 😅

Rich people's problems

You are responsible for yourself. Waiting line for what?

And maybe disabled people should prepare better for all circumstances sorry this does not fall on the company, be prepared and have them self awareness… it’s nobody’s responsibility to take care of anybody except yourself so start having some ownership over it please

they should have just tender boat everyone to the ship and loaded the luggage later! tide would have been fine for smaller boats

Just play the Titanic movies on repeat that should quiet them down ...The Ocean always wins 😮

Remember when all of those Americans got stuck in Afghanistan?

All they had to do was arrive at the port later.

Taking a cruise isn't my cup of tea. Too slow, too crowded. That wait in line outside on a cold San Francisco night would've been a deal-breaker for me. I'd forget the trip and demand my money back.

Joan…the typical whining Karen

let them in their rooms what happen to taking care of the customers or food catering or even food trucks send to the warehouse some music or something

Cruisers are whinny

The Princess curse continues.

Princesses cruise ship is the worse service even in the pandemic how they handled passengers and the way many passengers got COVID from their negligence

who the hell even takes cruises

😂😂😂

Customer Service - What's that?

It happened to us one time with Princess cruise, never go again with that cruise line !!!

f-ing stop complaing!!

Oh my.....those poor passengers.

Haha!,

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