CRUISE SHIP CREW NIGHTMARE | Should THIS Passenger Be BANNED From Cruising? 

Please help us by commenting what you would do below AND/OR liking others comments with a 👍🏽 so we can see where most people stand. (Although this guy is a miserable person, please refrain from using cuss words or other words needing censoring as RU-vid will remove those comments)

As a former crew member (and officer) I can guarantee you there were reports filed and it's gone up to the Captain and Head of Security as well as Shoreside. There will be consequences even if you don't personally see them. What I would do as a guest is find the servers name if you don't already know it, write a glowing review as it really does make a huge difference on their pay, promotions, bonuses and other benefits. Also, at the end of the cruise give them a little extra and make sure they know why and how much you appreciate them. You can certainly find the F&B Manager and express your frustrations to them and see what they say but they will most likely say "It's been handled" and that's that. It could be as little as a reprimanding letter sent to the guests cabin or all the way to disembarked at the next port. Let us know what you hear and hope you continue to enjoy the rest of the cruise.

No one has the right to treat anyone with verbal abuse like that. 😕 Man needed to be removed from restaurant. Yes someone should of stood up and told the man he's behavior is unacceptable. Security should be notified as well in case he does it again.

OMG! I can't believe that this passenger was able to get away with this despicable behavior to a crew member and in front of other passengers trying to enjoy their meal & cruise! This type of behavior on a cruise ( or anywhere for that matter) should not be allowed. Security should have been called immediately by the management and this person should have been escorted out of the BLU dining room. Because nothing negative was done to him, he will continue exhibiting this type of deplorable behavior. A crew member should not have to deal with this type of behavior from a passenger! If everyone says nothing, then you are silently condoning this type of behavior. I would not suggest dealing with this passenger directly, but I would most definitely complain to the management of the cruise line. This is just my personal opinion on what I would have done if in the same situation.

This really hurts my heart for that crew member. I think going to the manager and voicing concern for the server might help. I would ask for that servers name and make sure to put in a good word for him/her on the cruise survey. Also have a special envelope for him/her at the end of the cruise.

I would talk to the food and beverage manager to just let them know you were appalled by this passengers behavior and hope the cruise line will not cater to it. I think for way too long people have been doing the “throw a temper tantrum and get what I want”. I think it is time for there to be consequences- otherwise it will only get worse over time. When you talk to the manager let him/her know that in no way do you want to make their job harder- you just want them aware so that they can protect the crew from this horrible man. BTW - I am “old” and age does not give one the right to be mean to people. I am super proud of the guy at the next table over that turned his back on the passenger. Honestly- that type response is the best possible.

Respect has nothing to do with age. Respect is earned by acting respectfully. We all have bad days and make the unfortunate mistake of taking it out on others but I agree with an earlier comment that his behavior was basically rewarded by them rushing around to cater to his hostile abuse. Not cool.

I absolutely would speak up. Elder or not there is no reason to talk down to someone. He spoke to that crew member as though he was beneath him. No one deserves to be spoken to like that!

I live in Texas, so you can imagine the few situations I have seen. As my kids have gotten older and have been with us in these situations it has changed my reaction. Younger me always wanted to rush in to stand up for anyone being picked on. Now, I tend to take a beat and see how staff react, but if the offending individual isn’t pretty quickly put in their place I can’t help but calmly walk over and let them know what’s up with quiet (albeit possibly slightly intimidating) words, lots of eye contact, and refusing to walk away until they apologize or leave. I don’t want to live in a world where people don’t stand up for each other.

I would have asked the maitre de to call security and ask that he be removed. He not only offended the server (severely) but also offended every single person in that restaurant by his outburst. How many of those diners walked away from there at the end of their meal satisfied that they had a great time? You guys do a great job and good luck on your journey to 30K!

I think there are cameras in all public areas of the ship including all the dining rooms. I'm sure that the higher-ups know what happened. I think the most important thing is to diffuse the situation and let security.handle.it.

I feel bad for his wife. How embarrassing to have to continue to sit with him. I am happy to hear that the man at the next table turned his back to him. At this point I would just let the cruise people deal with him unless he does anything else. It does make you wonder if he is starting to have some dementia.

Best to let the crew and managers handle situations like that in the moment, but yes, you totally have the right to have discussions with them after the fact. I’d also like to add that as one of your elders (58 years old and from Elkhart btw), you do not owe them respect because of their age. My dad is 90 and has more class than this guy. Age is not an excuse for bad behavior in public.

If I were in that situation I would speak to the Maitre D, and then guest services to see what the appropriate chain of escalation is to make sure that person is not eating with my son at the same time for the rest of the cruise. If I wasn't with kids, I'd still speak to someone, the more people that mention it the more likely the guy will be held accountable for his actions in my opinion.

Respect must be earned! As a senior myself I probably would have said something,that behavior is inexcusable. I hope he goes to another restaurant so you don’t have to see him again!

The crew’s reaction was unacceptable. They are giving more of a reason for this man to continue to act this way. They’re sending a message to this man that acting angry or violent gets you what you want. He should have been removed.

I feel so sorry for the hard working crew. As a public school principal of young children, I cannot count how many times I have been cursed at by parents. People like this could care less about who is around and are throwing an adult temper tantrum. The crew was just in survival mode, I’m sure, and trying to quiet the man and address his concerns. When things like this happen, it is so shocking that good people don’t know what to do. If I were you, if it happens again, I’d stand up and say let’s all acknowledge how hard the crew are working and what a wonderful job they’re doing. Start clapping. That way, you’re not confrontational with the a**hole, are supporting the staff, and hopefully putting him in his place. What do you think?

I had my mom live with me for 2 years with dementia. She went from a nice to hateful . You dont know what problems people have. If this old guy had been okay to this point then maybe he had been having a bad day. it might not happen again but it sounds like the staff are equipped to handle the situation and probably dont need passenger involvement. If this man becomes intolerable again, then Im sure the ship staff will deal with it. Hope you have a lovely rest of your cruise.

Oh, I would have been up front my table so fast to apologize to that server and tell that gentleman he should be ashamed of his behavior.

If I was in the dining room and witnessed that blatant disrespect and abuse of a crew member, I definitely would voice my opinion to the maitre d or the person above him. He should be banned from that venue. If he repeats his actions, kick him off the ship. Also, I would talk to the poor server and tell him that ignorant passenger is a jerk. P.s. I enjoy your channel!!

I have been on at least ten cruises and never saw someone behave like that. I also worked as a waitress years ago. Some people just feel entitled or perhaps as this was an older man he may have dementia. You were right not to intervene but perhaps visit customer service and tell them about the incident and how you feel. You could leave a note for the dining staff thanking them for their patience in the matter. I bet that waiter felt humiliated. What a disgrace.

Please make sure to get the server's name, leave a good word for them with management. Be sure to tip the server. Speaking with the offending elderly gentlemen would be pointless. That person is self-absorbed and doesn't care if they offend anyone. I'm sure you both will do what you can to make that server know they are appreciated. Sorry, you had to experience that.

Wow! Some people! I would not confront that man, potentially setting him off again. If I could, I would thank the Crew member for their service. I think I would also let the Food & Bev manager know how uncomfortable of a situation it was for you. I suspect they are keeping an eye on this guy, but that would help reinforce it.

He should definitely get banned from cruising. They should let him off at the next port and let him find his own way home. Hopefully it would be a small port without an airport right there. I actually have tears in my eyes just hearing this. But beyond this, havea great cruise!

We just came home from our cruise ,less then a week .Norwegian Joy . I could not believe how hard the crew worked to keep it clean ,always friendly,always there to help . At the internet desk , the line was long and I could not believe how rude the people were to the staff trying to set up the internet .Omg ,they got mad , they cut in line , they were swearing at that staff . I was impressed how calm the crew member was . That was the only time I seen people angry.

That’s horrible. Unfortunately people that act like that have been rewarded when they do that (ex. Head crew members coming over to his table and probably apologizing to him for this happening) so this learned rude behavior gets them what they want each time. Very unfortunate!

So sorry to hear this, people can be so selfish, being so far from home and dealing with unthankful persons can lead to burnout very quickly, as a nurse I can totally empathize with this crew member. You should report it and let your crew member know that he shouldn't be treated that way. When my patients have spoken up for me or my fellow nurses, after such an outburst from an irate patient, it has really meant a lot to us.

Age has nothing to do with respect. That guy needed to be put in his place. He had no right to yell and disrespect crew members

Hi guys, love your videos! What this guy did to the crew member is definitely not cool. First thing that crossed my mind was maybe dementia or alzheimer's which does cause mood swings and behavioural issues. I worked in the service industry and there was once an instance where I was yelled at and called names by an elderly gentleman for no reason! It was like a Jykell and Hyde moment! Later on the man's wife came to apologize to me and let me know that her husband suffered from Alzheimer"s disease. It's a tough situation to know exactly what went on here. Enjoy the rest of your cruise!

This is almost an everyday thing for a lot of crew members. Passengers don’t really imagine all the things that happen behind the scenes. Once we ran out of Rose onboard and we mixed red and white wine. Guests still loved it. Lol. I cannot mention the cruise line though

I have "liked" many comments on this post, so no need to repeat what others also feel. I do wanna commend you both for describing this situation with careful words and compassion. Thank you! Crew, even before the pandemic, do work very hard and are away from their families for months. Inhumane treatment is not what they deserve. We hope the poor server got enough positive support from other passengers and his management

It's a given that there are crew shorteges.Just as there are shortages of teachers,pilots,vetrinarians and on and on.These people work themselves to the bone.Glad you put this out and educated people so they are aware to not set expectations any higher than they would for any other service person.People please be patient!

That is so sad. The crew works SO hard and NO one deserves to be treated that way!

That's not ok. I personally wouldn't say anything to the man because people like that are looking for a fight. You could get in the middle if something and possibly hurt. I would however let the crew or dining staff know you are behind them and support them. It's hard to stand back and let people hurt others though.

J & J.... so shocking to hear about this on our favorite cruise line. You handled it correctly, as you should NEVER confront another passenger. Ever. X has this guy's number now, and surely he will be dealt with. Blu allows (some) suite pax, who can sometimes be entitled a-holes (you see them in Luminae on occasion). So sorry you witnessed this, and thx for sharing with us. Enjoy the rest of your cruise....

A mix-up about wine doesn't explain this over-the-top reaction. Unfortunately, there are going to be people who feel so badly about themselves, the only way they can lift themselves up is to abuse others. You mention the offending passenger was elderly. As a silver-haired cruiser myself, I suspect there may be some kind of dementia or other cognitive difficulty going on with him. That's the most charitable view I can take of this incident. That said, I'd make sure the hotel/restaurant officer knows the crew members were not at fault. Emphasize the way they responded with tact and attention so no one loses their job over this horrible moment. In fact, when I hear someone complaining about a crew member to a supervisor, if I've had experience with that crewmember, I make it a point to share my positive take on their work.

I just cannot imagine holding my tongue in a situation like this. Bad behavior should not be tolerated, period. Especially profanities in public. Sounded like he already had too much wine. Hopefully he was made aware of his poor behavior, in private, and the waiter was given a kudos for remaining calm

How awful. I feel your pain. I think I would 1. find that server and let him or her know you appreciate them and that you were so impressed with how the situation was diffused and that you probably wouldn't be able to act as professionally as they did. And 2. if that man ever is near you, get up and move away. Age should never give one permission to treat anyone that way. I'm about to be in the Summit on the 11th and will be extra nice to all on board!

NOT okay behaviour! But as you said, staff immediately came over to him, so you didn't need to get involved. Speaking up to that crew member and to management goes a long way. If a fight had ensued, it would have been worse all around.

I don't know for sure what I would do in this situation, but, I think that the crew should not have had to put up with someone like this and he should have been asked to leave the restaurant and banned from cruising with that line in the future, There is absolutely no excuse for what the man did. I have been on 35 cruises and occasionally I have been brought the wrong wine, it's no big deal, you just say that you had asked for "xyz" wine and they will go back ang get it. For what you can do for the rest of your 9 days, I would suggest going to Guest Relations or the Staff Captain and telling them that you want to be able to go to the Blu restaurant every night, but, you feel very uncomfortable that this guy may do this again and ruin your evening as well as others, You can then ask them to ban him from the restaurant for the remainder of the cruise.

You guys definitely did the right thing by not reacting at the restaurant. People are horrible to people in the service industry, whether it be cruise ships, hotels, restaurants or retail. You definitely should speak to someone, guest services, the hotel manager or someone of importance on the ship l. They need to know that you feel uncomfortable with this person in the dining room. I’m sure others have expressed the same. As mentioned giving a complement on how the crewmember that was being screamed that handled the situation as well as the rest of the crew. Unfortunately people like that feel entitled and that others a beneath them. I do believe in karma. The cruise line won’t but they should do something with that passenger. Have a great rest of your cruise guys. 👍 ❤️

100% speak up! If the crew understands how much it affected other patrons then maybe it’s more likely they will take a bigger action. That’s terrible that this crew member had to go through this. It’s also a shame they had to essentially pat the guys ego by going out of their way to accommodate him further.

Oh mylanta...I think it's great the crew handled the situation as well as they did. I do think that if that gentleman behaves like that again, he should be put off the ship and banned from all cruise lines. There's no need to behave like that towards anyone. I think certain people act like that because they have a little bit of money and feel that since they've spent a lot of money on a cruise, they can treat the crew any type of way.

Never reward bad behavior, no matter what the age of the perpetrator.

OMG, just hearing about this makes me angry and sad for the crew member. Age has nothing to do with this. This person should've been removed from the restaurant for this behavior. I understand your concern regarding confronting this man, it may have escalated and then you all may have been put ashore. It's a hard call to make. In regard to the staffing, that is on the cruise lines in my opinion. I understand that they are struggling to get fully staffed, but if they know that, then the right thing to do for us, their customers, is to not book a ship to capacity. Book only as many guests as you can comfortably handle and provide and excellent experience.

NO ONE should be spoken to like that, especially under their working circumstances. I would contact the head of BLU and ask what was done and that you will get up and leave if it happens again. In fact, this man should have been asked to leave!!! Try to contact the crew member (spoken or note) and just give him some kind words. BLU needs to realize that this isn't acceptable (which they already know) but that if it happens again, the man should not be allowed back in. Go as high up as possible.

His elder status is no excuse for his rude behavior… period!!

First of all, another amazing but oh so important video! As you said so well, I feel people really need to understand that there's a shortage of staff/crew almost everywhere! And it's so important to respect the one who do show up! They are hard workers and do their best to help. Also, people need to understand that screaming or yelling at someone is never an option. It never help to get better services or anything. But then, just like we are seeing online (with comments), sadly some people seems to forget that respect and open dialogue is always the key! I'm not sure what i would have done or done differently... but for sure, I would make sure the crew member is ok and would be even more appreciative. I would try to even connect with the crew member more to make him/her/they feel appreciated!

It was handled by the crew which s it should be. When others start getting involved more trouble starts. You have no idea if management went an talked to this man afterwards or not. Leave it…its done and over with. One time there was someone at our table that was having a “problem” staff did everything to make it better but the person didn’t want to talk to them about it ..later that night “we” got a call from management asking if there was something that cold be done to make this lady happy…I’m wasn’t sure why we got called except that we had been on the cruise the week before and was having these people join us for this cruise…..anyways we told them leave it..nothing needs being done as far as we were concerned things were taken care of very well by the staff at that time.

Oh wow my heart hurts from this story. I think you should speak with the manager of the restaurant and guest services. This guest might do it on other cruises also, but to be honest if I was a sitting guest at the restaurant I think I would of approached the screaming guest in a polite way and made him feel like “crap”😂😂😂

As a mom I would have been very upset if my child was subjected to this man. I feel the staff should warn him if it happens again he will have to eat in the buffet or his room. Let us know what happens

Yes… please speak up.. you guys are vloggers so I am sure the upper management will be happy to here from you.. if that rude passenger is not corrected he will probably verbally abuse another crew member… he should be removed from the ship … ASAP

This seems to be a theme no matter the location and it’s so disheartening. We live in a tourist driven area and my husband and I both work second jobs at a locally owned restaurant. I had an older gentleman yell at me this evening and told me to “save it” as I explained to him it would be a 10 minute (10 MINUTE) wait before I could seat him and his wife as we were short staffed. Age be damned. We love cruising and we have always loved every crew member we have had the pleasure of meeting. I am so thankful for each and every one of them and for everything they do to make sure we have a wonderful vacation. I was also taught to respect my elders but I do believe there comes a point when age is just an excuse for bad behavior. I hope the crew member gets hundreds of rave reviews!

I would try to find out who that crew member was and show appreciation to him for all his hard work and patience with people like that. AND, I would ask other people who may have been in the dining room that evening (yourselves included) to mention him by name to his superiors on board or even by a letter to RCC so that his employer will recognize how hard he works and the patience he exhibits. At the very least, he will gain some encouragement and drive to want to continue to be the best he can be at his job, regardless of embarrassing and insulting that experience was. Poor fellow.

We were once on a cruise where a pax was berating rather loudly a waiter in the buffet for no good reason. We and several other folks walked up to them and said nothing but it diffused the situation. Afterwards we gave the waiter our name and told her that if the pax complained to give her boss our name and we would explain the waiter did nothing wrong. That made her very relieved. And then just tp make sure we told the first officer we saw what had happened.

No excuse here for that sort of behavior but being that it was an elderly person fits of rage are quite common with dementia. They get worse in the late afternoon and early evening. It's hard to confront someone in this case as it only makes their agitation worse and they'd probably continue to take it out on the servers. I had a family member with dementia and 10 minutes later they wouldn't remember what they had said and/or were angry about. As a caregiver I learned how to calm her and also apologize if she offended someone else. It's a very complex situation for sure 😥

You guys are such great story tellers. I feel like I was there with you, plus you two seem to care about humans. :). …..that being said, it sounds like he was belligerent and possibly drunk ? Which of course is not an excuse. …..I think talking to the waitstaff & telling them you witnessed it, and asking what they think you should do. Me personally, when I’ve seen “Karen’s”, act like assholes & I have, although I’m shy, I say something because I know the staff can’t say what they want to, and almost apologize for a strangers lack of human decency & treating people well and to be kind & patient. I heard they have cruise ship “jail”. I think he owes the staff person an apology & a warning. We never know what causes people to erupt. It’s a 24 day cruise; I personally would give him a chance to show he’s not an ahole after apologizing but only if it’s a true apology. You mentioned older gentlemen. Any chance it was an outburst of dimentia? I guess I try to see too much good in people. I just want all mankind to treat each other well. :)

I'm following Jim and Ian's live blog on Cruise Critic. Someone mentioned you guys talking about the incident. My wife and I will be on Reflection in 2 weeks, our first time in a suite. We've always sailed in AQ and ate in Blu exclusively. My wife just retired from a large law enforcement agency, she might have went over to try and diffuse the situation.

I have to agree with the observation that ships might be going back to full capacity too quickly. My last cruise (early June) was a good example. What normally takes about 30 minutes for embarkation turned into two hours, then we had to stand in another line for half an hour to get something to eat, and these long waits continued throughout the cruise. Luckily, many of the cruisers were first timers so they didn't know that this was an unusual situation, although quite a few said that would be their first and last cruise.

We really noticed the difference in crewing levels between 2022 and 2023. Things are much improved.

I would make a point of talking to the food and beverage director and asking him or her to please relay to the staff how horrible I felt that passenger was, how very sorry I am that he had that experience and that we value each and every crew member.

This incident is so beyond unacceptable!!! My last cruise in May I was waiting for the bartender to fill a large order. The interaction between the customer and bartender seemed very pleasant. Once the customer was back with the group , drinks in hand, a woman from this group yells out a phrase with a purposeful 1960’s Asian stereotypical accent. As I turned to look in their direction she then yells out she just had to do it! The bartender, Filipino, didn’t even have a strong accent, they just went with his looks. I have to admit over the years I’d say something but as you referenced, I’d have to be on the ship with them for 6 more days and didn’t want any escalation of tensions. Instead I offered my support and empathy to the bartender who amazingly took it in stride. In your case, I believe approaching the Maitre’d discreetly and asking him to be banned would be appropriate. I worked public facing airline positions at the airport snd the F bomb was my threshold. 2 cops and a nice K-9 German Shepherd showed up and “surprised” them for a little chat. After I consulted the crew, they were not boarded as a security/safety issue could escalate in the air. I treat the staff like they’re the customer. I address as sir/ma’am, please, thank you etc. I’m interested in hearing how the rest of the cruise goes and if he shows up again.

I would talk to him calmly and ask not to do it again there might be kids or babies on the cruise

I rarely comment on videos but I must on this one. First off you two are amazing I love your videos I’m new to your channel and have been enjoying it so much. My advise to you would be first to find that crew member if you can and give him positive feedback, so he will not take it to much to heart,then I would find his manager and give him positive feedback on this crew member. If this man has any class at all he will and should apologize to the crew member but after hearing about his actions I don’t think he has any class at all. Keep up the good work guys. Happy sailing

I was raised like you guys but since he’s older he should know better. that behavior is not needed you have to give respect to get respect especially when the crews Members are working as hard as they do too serve you. I wish i was a fly on the wall to hear what was said to the other passenger to explain his behavior

I would speak out Go over to the table and tell the guy to get out of the restaurant, I would take it wherever it needed to go. Get the matrid’ e and then get his boss if necessary. I’m well known on celebrity cruises as being vocal and fair. He goes.

I would stand up, go directly to that particular crew member, and let them know they're appreciated for all the hard work they do, right in front of that SHAMEFUL act by this cruiser. There is absolutely no need to even acknowledge that this person exists.

I believe that you sure give respect to get respect. My heart go out to the crew. They work so hard. I was on the Royal Caribbean eating at chops. I saw a crewmember working on 10 table and I saw how hard he was working so I felt compelled to at least give him a $20 tip because he deserved it and it was very appreciate it have fun they’re on. I always look at the crew with consideration and compassion. Americans will not work as hard and long hours like these people do so we have to take a consideration for a lot of strains of stress and as we consider them is treated with respect they will give us the proper service we deserve thank you for this information JJ crew. See you in January. God bless you

So jealous that sounds like an awesome cruise. Seeing the northern lights would be so awesome.

Abuse of any employee is not acceptable. The abuser should be banned period.

Besides the crew, the people I really feel bad for are the people sailing with him (wife, kids, etc.). If he blows his top over something as trivial as a bottle of wine, I can only imagine how he treats his family. I would have walked right up to the server, gave him a crisp $20 bill, and told him he didn't deserve that kind of treatment. I would do this right in front of the jerk, not even acknowledging him.

I do not care about age, class of cruise, or how much money one has.. RUDE IS RUDE!! Bravo to the man who turned his back on "the old gent". I would have asked that the man be removed..instead the guy was rewarded for his bad behavior. Sadly there are people who demand respect but never give it.

You guys make such a charming couple! I agree getting good hired help is such a struggle.

I would not talk to the yelling old man. You do not need a confrontation that could get you boys in trouble with the ship. I would tell the management how polite and professional the crew member was even when being attacked (fill out one of the cards for crew doing well and on your post cruise survey) . I'd also go and talk to the server the next night and tell him he handled things well, maybe tip him even though he is not your server.

If this is and elderly man it could be a sign of dementia if he thought he had been waiting for 30 minutes and it had only been about 10 mins.

I am a senior in my 70s. I agree with you for not going up to the man but i would have gone to the manager after my meal an said something to him about the situation. I don't care if he's a millionaire or dirt poor. He shouldn't have said what he said with such disrespect. He's trailer trash. As in life, it's not what you do.....but how you do whatever you do. As I was told in the army, a general is no different from you, they put their pants on one leg at a time. You don't have to respect him...a person earns respect!!!

I can’t think of any reason to scream at a crew member, ever. I can’t even imagine that. Just wow.

Nope. Nope, nope, nope. Being old is NOT an excuse for being an abusive jerk, and you do NOT owe anyone respect that isn't earned (except respect for their humanity).

Ugh. Over wine? How privileged is he?! I love that the man seated next to him turned his chair! Great move! As someone not involved in the conversation, I don’t feel it would be my place to intervene in the moment. I don’t find anything wrong with speaking with a manager after the fact and voicing my concerns. I’m also someone who would find the person who was yelled at and wish him well and let him know that he didn’t deserve any of that, and that as a fellow passenger, I found that yelling man’s reaction to be absolutely unacceptable. As someone formerly in the service industry (not a cruise), sometimes it’s nice to hear kind words and a reminder that the real person at fault is the one doing the yelling.

I’m hearing a lot of things like that. It’s not just on cruise ships. There is something seriously wrong with all the anger issues. It’s really scary. I’ve had someone yell at me like that to the point that I thought they would hurt me. The only excuse I could have for that man is if he is suffering from Alzheimers. I don’t know what your definition of elderly is, so it’s hard to know. A lot of young people call people in their sixties elderly. I think of elderly as someone who is at least 80, or maybe someone in their mid to late 70s who is feeble.

Ooohhh I would NOT have been able to stay in my seat or keep my mouth shut. My husband would have had to PHYSICALLY hold me back.

Abusive behavior should never be allowed.

That older man probably has dementia. I grew up in a retirement community and worked at a country club that was filled with older people just like this. We put up with that all the time. It's unfortunate, but one has to be tolerant and forgiving. The old man could also have had a few to many drinks before he even came into the restaurant. The lesson I learned at an early age was how not to behave when you get older. Older people who don't behave like this are truly precious people that are deserving of our respect.

Let it go. It's not your job to police other passengers behavior. Besides, you don't want to confront and potentially start an altercation that could lead to some serious consequences. Mgmt, on the other hand, should have escorted them out of BLU and delivered a letter to his stateroom banning him from that dining venue for duration of the cruise. If he's gonna act like a child treat him like a child.

If I had just sat down, would have got up, told him politely he had no right to scream, swear and ruin everyone’s dinner. He is in public, disrespecting all the other paying passengers in the room, there are children present. I would have then left the restaurant and eaten elsewhere. The cruise line was wrong! The staff should have told him to leave. That is unacceptable behavior. Please speak up! Thank you both! Love your videos!

I agree the man behaved abominably!! It is unacceptable for anyone to be treated that way. My heart hurts for the cruise staff that had to deal with this man. You mentioned the man was older. There are neurological disorders that can exacerbate and negatively impact temperaments. This man should be limited from interacting with others until he can control himself better.

J & J, another great video. Totally unacceptable behavior. I agree that the shock was there for everyone and it was an OMG moment for most of the diners. Mistakes happen in life and if you can't control your emotions to a simple mistake with a hardworking crew member (especially in these trying times), maybe you should be staying home. That is abuse of the staff and shouldn't be tolerated. Regardless of age, that would have been off at the next port. This person was looking for buy-in by explaining his actions to the closest table. I applaud the gentleman next to him for turning his back. I am not sure how I would have re-acted but I would hope I would have told him he was out of line and owed that young man an apology as well as an apology to the other crew members and fellow diners. It is one thing if there was a legitimate gripe but It is another thing if a mistake occurs and the team bends over backwards to make your vacation memorable. J & J, I have been on 25 cruises and I have yet to have a bad cruise. Why? I know I am going to have a good time before I go. This guy looks for a problem before he leaves and found it while having dinner. BTW, subscribed and liked 🙃

Respect is earned; just because this "gentleman" (not really) is an elder....gives him NO right to treat anyone this way - i would speak to Guest relations/manager and ask for the man to be removed from your dining time; so disrespectful

No wonder the crew members are falling to Covid. They must be completely exhausted with no end in sight. I hope that people have patience and leave the poor crew members alone!!!

This is so sad. That man was totally in the wrong and my heart goes out to the crew member. As another said, praise the crew member, he/she is doing all they can. We are all human and make mistakes. I'm sure there will be consequences to that man, regardless of age. For me, yes, respect your elders, but when a person is that rude in a public place there is no respect given.

Yes, you have a right to say something. If he was talking loud enough for you to hear. No one should talk like that in public. Don't say anything if you feel it would be unsafe.

Flat out, he should have been removed from the restaurant that night. Issued a warning and If there are other issues, he should be banned. Respect and kindness know no age. Being a senior doesn't give you a pass.

Do not engage! Let the crew do what they do best in diffusing the situation. I would definitely get the server's name and send KUDOS. I would first tell the customer service desk that I felt the crew member acted outstandingly under duress. Then I would make it my business to reiterate how well he handled himself when it came time for the cruise survey and also leave him a special tip with a note to let him know you care.

That man’s behavior was inexcusable. At this point I would be sure to put what you saw and heard in writing to the officers onboard.

I am one of your “elders”. I am in my 70’s. I think you should do what you did. Let the staff handle it in this case. If you aren’t in the dining room, in a public area you might try saying something but know it probably won’t help much. I personally would walk up to him and ask “ is there something I can help you with”? If the person has decreased cognition that may be helpful. It if you start with a critical statement I can promise it will probably escalate the situation. Truthfully there is no right answer. But it is very hard to stand by and do nothing. I’m sorry you and everyone else had to witness this it is upsetting. ❤

This makes me sad and angry and the same time. I may have been tempted to speak up at the time, but as you said, that may have escalated the situation. My rational brain tells me to just start calling loudly for “Security!” How you gonna digest your food after witnessing that?!!??

I do think you should speak up. If only so they know how this situation made not only the waiter feel but also other passengers as well. I think they need to know the crew members did handle the situation in the most professional way. And how uncomfortable and unacceptable this persons behavior was to EVERYONE. And because you have 9 more nights on board that it is a privilege to dine in certain restaurants not a right. I would suggest that they un-invite him to that dining room (blu) because he not only offended the crew but the other passengers find this behavior unacceptable. I think people need to speak up to not only back the crew because it’s the right thing to do but because this behavior should not be tolerated. Period. Thanks for sharing. And my heart goes out to the server. Very upsetting.

I would find and tip the drink server generously , explain that it was clear that he’d been mistreated, but that you were thankful for his restraint in not escalating the situation further. If the passenger does anything else, it might be a good thing to ask to speak to the head server, explain that you feel unsafe as a passenger cruising with this person- it may be the tipping point to have him removed if enough guests respectfully complain, strength in numbers etc.

Trouble is you confront this guy you then could end up in a physical tussle which could see you thrown off the ship ! So maybe getting between the crew member and saying that you need serving to entice him away and leaving the guy in the lurch ? Not sure but instinct sometimes kicks in 😮

Sharing my dilemma, adding to the staff shortage. We have a large amount of cruise credit money, needing to be use by this year end. HAL would NOT extend the deadline. I don't think we are the only persons and it can be compounding to the current problem. Ken/Karen characters need to expose on social media.