CRUISERS BEWARE: Family's Cruise Ruined by UNEXPECTED THREAT

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24 июл 2024

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Комментарии : 2,9 тыс.

@TheTravelScouts 2 месяца назад

⭐𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡: 𝗗𝗼 𝘆𝗼𝘂 𝗯𝗲𝗹𝗶𝗲𝘃𝗲 𝗖𝗮𝗿𝗻𝗶𝘃𝗮𝗹 𝗱𝗶𝗱 𝗲𝗻𝗼𝘂𝗴𝗵 𝘁𝗼 𝘁𝗮𝗸𝗲 𝗰𝗮𝗿𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗰𝗿𝘂𝗶𝘀𝗲 𝗽𝗮𝘀𝘀𝗲𝗻𝗴𝗲𝗿𝘀? 𝗔 - Yes, 𝗕 - No

@nancystarkey2916 2 месяца назад

@sandrawilkinson2557 2 месяца назад

@lynnromine449 2 месяца назад

@Michele-ot8bh 2 месяца назад

B absolutely not

@julieb7882 2 месяца назад

A. It is a sad, expensive lesson to learn

@WhatUpDoe. 2 месяца назад

This is why people need to stop sharing their business with social media. 🙄

@MA-yv8dw 2 месяца назад

We wish😂😂😂😢 🤞

@marcustalbert7669 2 месяца назад

Surprised people not posting there address... here's my address the doors are unlocked an the windows are wide open we won't be home come take anything you want

@garystrankman3841 2 месяца назад

Keep off social media and keep you mouth shut with these online exposes'

@crazymommadramalife3498 Месяц назад

EXACTLY! Why the hell do people feel the need to put their entire life online!!!!??? Blows my mind. Then they are shocked when crap like this happens. Don't make it easier for criminals for Pete's sake

@thatswhatisaidCA Месяц назад

@@marcustalbert7669 And we're away from Feb xy to March yx😆

@Hawkeye2001 2 месяца назад

I NEVER post anything on Social Media that I'm even going away for 24 hours. I don't want someone else knowing my house is empty. I post all about my trip AFTER I get home. - She shared enough info that someone could figure out her plans. Some people trust the 'net too much.

@kmarshie 2 месяца назад

100% I barely tell my friends and family that I will be gone

@FrielFamilyFootball 2 месяца назад

We hire house sitters.

@68mustangrestoration34 2 месяца назад

Totally agree , my understanding is she posted a picture of her ticket including ALL the data needed, same story a few months back when a young women posted her airline ticket to Bahamas celebrating her trip and of course all information on the ticket including booking numbers and name and someone cancelled her flight. NEVER SHARE OR POST ANY INFORMATION REGARDING YOUR TRIP. we do not even post pics until we get back. Not carnivals fault and yet they were going to provide 10K credit,

@lindanorton5550 2 месяца назад

Yes...she posted but let's get real... Carnival knows what happened and should give a full refund. Not carnival's fault that it happened but do they really want to lose a customer who can afford that kind of suite? Even if it was an inside cabin...let's do the right thing and keep good customers coming back and take down the bad guys every chance we get.

@JaniceCrowell 2 месяца назад

I usually add “burglars beware: my home is not unoccupied!” This gives my friends a laugh, and it isn’t ever unoccupied when I leave!

@mizbrown5807 2 месяца назад

Who shares their info on social media? You post your vacation after you return!!!

@brileygabriel4949 16 дней назад

I am a member of a cruising group on Facebook. I posted a video montage of one of our cruises after we came back. My wife and I had just made Gold status on Carnival on that cruise, so I posted our gold cards in one of the pics. It was up for maybe 10 minutes before my wife found out and advised me to either black out our folio number, or take the one pic out of the montage for just this reason! There are just some evil, jealous people out there! I took the pic down.

@YeBeWarnedArtists 2 месяца назад

1. read the cruise contract when you book your cruise. Know your rights. 2. Buy travel insurance. 3. don’t post anything on social media. 4. Carnival made a fair offer, but them asking to post something was out of line. I would contact someone higher up, or write the president directly. 5. DON’T POST ON SOCIAL MEDIA! 6. DON’T POST ON SOCIAL MEDIA!

@victorias3280 Месяц назад

They asked her to post because she was posting about the situation on social media.

@user-jl1jm4fy8y 2 месяца назад

I never ever post anything online about a vacation until I return home.

@sylviahawkins7041 Месяц назад

No, I chose this answer because if they can offer them future cruises to the tune of $10,000, why not just give it to them on there card or however they paid, I'm starting to really think about this cruise thing, I love it but I can't afford to just give someone $10,000.

@SharonPerson-hm9ds Месяц назад

@@sylviahawkins7041Tens of thousands of passengers are sailing everyday, without any of these issues. Never encountered any on my Celebrity, Royal Caribbean or Disney cruises in 14 years of cruising. Certainly would not post personal info on social media, ESPECIALLY before a trip. I also recommend using a travel agent, and purchasing travel insurance. I book my cruises now with AA cruises - have earned thousands of extra points towards my frequent flyer account by doing so. Shout out to agent Nancy!

@angelathomas6770 2 месяца назад

Lesson do not post your booking number on social media.

@steveturner1644 2 месяца назад

It want hurt carnival pocket book to refund them..

@limabima77 2 месяца назад

She posted her booking number???!!!!

@steveturner1644 2 месяца назад

Why should that matter, carnival should have stopped it. Shame on them. Give them their money back.

@jolemire2546 2 месяца назад

Giving your booking number is like giving you PIN number. All the crooks had to do was go to a credit check or Identity check public info service and they had all the info the needed. Like a bank, if you make your private info known and it leads to identity theft the company is not held responsible. Whether we like it or not Carnival was not obliged to give her anything...she made an expensive mistake...and lord knows what else because she doesn't know if these people are professional hackers.....or someone who dislikes her and found a way to do her harm... hopefully not but in this world.... you keep your stuff to yourself. Carnival made one fatal mistake with their offer.....that the offer was attached to the obligation of her making a positive feed back video... that's what put the nail in the coffin for them. She could take them to court, but she would lose because she gave out the info...the judge might make Carnival give an amount, but it would never be the amount she paid for the trip.

@steveturner1644 2 месяца назад

I just received a confirmation of some obc I get for being a 26 cruise promotion. It has my booking number on lt.. anybody can pick this up .

@carolinaangel411 2 месяца назад

A…The number one rule when posting on any social media platform is to not post personal information that you don’t want the world to know about. No one should ever post the dates of any vacation where you will not be at your home. More people have their homes broken into while they’re on vacation than people who are not on vacation. I feel that Carnival was very fair with their offer since it was not Carnival that posted her personal booking information on social media. A very expensive lesson to be learned. If you stick your hand in the fire you will get burned.

@user-yb9dh5pg2u 2 месяца назад

Yes she shouldn't have put the booking number out there, however it is not fair when they are telling them its contigent on them giving a positive review. You shouldn't be given it's this or else.

@carolinaangel411 Месяц назад

@@user-yb9dh5pg2uYou’re correct, but she shouldn’t have publicly posted negative feedback on Carnival since they were not at fault. Therefore it’s understandable why Carnival would want her to post something positive if they were to refund her money for something she did to herself. In my opinion, Carnival was being fair.

@victorias3280 Месяц назад

@@user-yb9dh5pg2u you would be correct if she wasn't publicly posting about the situation and it likely got lots of views and people were likely coming at Carnival due to this issue.

@Jan0630 Месяц назад

⁠@@carolinaangel411Yup, that lady posted booking information to Facebook and she’s the reason someone created a fake account and canceled her trip.

@purplerose9041 2 месяца назад

Announcing to the world that they were going to be out of town is stupid, not to mention posting booking number on social media. This woman is a doctor. It proves that higher education doesn’t always mean having common sense.

@elizabethwalker3272 2 месяца назад

Yeah and another comment I read was she didn't finish med school but still wants to be called dr. 😂

@donpaulettetaylor7991 2 месяца назад

Our AK cruise last year on RC was canceled three hours after we boarded due to the propulsion system. We were given the weekend on board with everything free, free train ride from Seward to Anchorage, free flights, full refund and a free cruise to anywhere to use within 12 months! That's what we call excellent customer service!!

@rebeccajohnson1571 2 месяца назад

Just goes to show what a low rent operation that Carnival is!!! Could that be why their stock is in the toilet and Royals is skyrocketing????

@rosey312 2 месяца назад

@@rebeccajohnson1571 posting her booking number was her fault. The most they could do is ban the offenders profile. But something else is amiss. How did they get her log in info to change the booking? That is the only part of this story that is suspect, unless she has been hacked or someone close to her did it. People who like to brag about trips, or what class they fly in often post their loyalty number and think it doesn't matter. It does!

@tiani22 2 месяца назад

@rosey312 When she posted the countdown, it contained not only her booking number, but her email address as well. The email address was her first and last name.

@goytabr 2 месяца назад

@@rosey312, yes, she made a big mistake. She could even post the document or screenshot, but with all the sensitive information obscured. HOWEVER, allowing an unknown person to link someone else's reservation number to their account is a very serious security flaw. That should NEVER be allowed to happen without further checks in a well-designed and secure information system. That by itself already makes the company liable. The fact that Carnival knew for sure that she hadn't canceled her cruise herself and still refused to resolve the situation satisfactorily makes them further liable. She can sue them until they bleed for a full refund plus damages, and she will most likely win (and I hope she does). Finally, as other commenters have pointed out, and I agree, it's sheer business stupidity to alienate a passenger, especially one who can afford such an expensive cabin.

@9OClockRant Месяц назад

But that’s because you’ve done nothing wrong. Not in her case.

@gcdanno 2 месяца назад

My answer is no. Carnival should make it very difficult to cancel a cruise, especially at such a late date. This should be a red flag. Also, when the cancellation is requested from a different region as the original booking this should be a red flag as well. As a programmer, this information should be easily known to the application performing the cancellation. The requirement of posting on social media is kind of lame.

@chriscrum7310 2 месяца назад

agree and its weird that you can sell that room 2 days out. so as it was stated earlier by someone, if the room was available they could have just taken the money back and gave her the room, and if they immediately rebooked the room they wouldnt have been out of money and should fully refund

@danlathrop8475 2 месяца назад

Thank you..I agree 100% You've stated my views more succinctly than I could.

@maureencarlson2206 2 месяца назад

I don’t think so. Do you know how many bookings that is. These people are adults. They made a huge mistake. But they made the mistake… not carnival!

@danasandoval624 2 месяца назад

@@maureencarlson2206I agree. Once again no accountability for their own actions that caused the entire situation!

@Hawkeye2001 2 месяца назад

@@chriscrum7310 That room was offered as an upgrade to those in a less category cabin.

@danniedecker7459 2 месяца назад

If the suite was no longer available, that means it was booked again after being "canceled" and therefore Carnival got paid twice for the suite. Obviously, they should have refunded the $$ paid by this family. Btw, my wife and I are Diamond status cruisers with Carnival and currently have 16 weeks of cruises booked for 2024 - 2025 Again, if the suite was no longer available, that means it was paid for twice. Therefore, at a bare minimum, the $$ paid should have been refunded.

@janiscreatesjohnson6630 Месяц назад

Absolutely Carnival needs to make it make sense

@JC-tf2jb 2 месяца назад

2fa is something cruiselines need to start doing. 2fa is 2 factor authentication(where they text you after you enter your password)

@larryfinkel4102 2 месяца назад

A. Don't know what they were thinking posting their booking number on Facebook

@60Airflyte 2 месяца назад

Probably bragging and it backfired.

@leslierosa9102 2 месяца назад

Geez why would anyone post so much info online and then wonder why crap happens internet CAN BE a bad thing

@Retro-2-now 2 месяца назад

This is why anytime you post something on Facebook or TikTok or any of those platforms that involve something like reservations or anything always make sure to black out all the important information even your booking number

@TheTravelScouts 2 месяца назад

Hi Friend! Yes, very good tip!

@CharleneCTX 2 месяца назад

I just checked my cruise app. The screen with the countdown doesn't even show the reservation number. It shows how long until the cruise, the destination, and the dates.

@Retro-2-now 2 месяца назад

@@CharleneCTX yeah, well, they shared their booking number some way. I never said it was only for the countdown

@celticqueen9762 2 месяца назад

Yes it's common sense. lol

@Retro-2-now 2 месяца назад

@@celticqueen9762 not everyone has it

@dominickdimattinajr 2 месяца назад

The best thing is never post on social media that you're leaving on a vacation and give specific dates only immediate family should know this valuable information

@firstsgt279 2 месяца назад

Agree, Family posted their full names and Booking #'s. Tough break but its on them, Company dint even have to offer any Cruise Credit

@amythomas-rz9gg 2 месяца назад

No. Carnival admits that the guest was a victim of identity theft. This means they are aware that this should be a preventable issue. I travel agents have a way to secure a reservation so that only they can make changes, this should be applied to ALL reservations.

@jobee1 2 месяца назад

She put her email and booking number on Facebook and is now blaming the cruise line!! It’s a very unfortunate situation but she is the reason it happened. She doesn’t seem to want to take any responsibility at all. I agree that it should be harder to get into a booking and cancel it but a little common sense and a little less online flexing was needed here.

@PeruvianClaudiaNV 2 месяца назад

i’m with you 👍🏻

@cdw2682 2 месяца назад

I completely agree.

@sweetcaroline1125 2 месяца назад

I don't agree...no one has the right to steal.

@PeruvianClaudiaNV 2 месяца назад

@@sweetcaroline1125 right but it’s Not carnivals fault …

@jw0stephens 2 месяца назад

Yes, Carnival should have been much mor vigilant verifying the change. This isn't for hamburger change. What does a bank require for even $100 transactions. Carnival is totally at fault.

@robertmizel137 2 месяца назад

The bottom line here is that they shared their booking number on line. That's like sharing your credit card number on line and being mad when you're the victim of credit card fraud.

@Hawkeye2001 2 месяца назад

Best response yet

@MeowMeow-vo9cj 2 месяца назад

I concur 👍

@philiprice7875 Месяц назад

was on a bus and a woman was on her phone ( loud) and making a purchase so i took down her details/card numbers then when she finished i made a fake call offering her details to purchase an elephant the rest of the bus was laughing there heads off when i was trying to "customise the elephant

@sct4040 Месяц назад

Why would she do that? That’s just idiotic.

@patriciadavismoore4310 2 месяца назад

B .refund not future cruise credit. Having to post a positive result on social media was enough to burn my biscuits. I agree with you on protecting your booking number. I have seen many on social media and knew it would come back to bite someone one day, here it is as a lesson to us all.

@tjbishop8823 Месяц назад

Awesome videos thanks for your information

@gregorydi2646 2 месяца назад

We never put anything up about any of our vacations whether it’s on land or cruise. We don’t post anything until we’re on our way home or we’ve already gotten back home. We are always afraid of somebody breaking into our house if they knew we were gone for a week.

@Aisha.The.Traveler 2 месяца назад

Same

@jworth7203 2 месяца назад

B. Even though the woman should not have posted her info online, there should be more safeguards in place. I swear in the pas5 that I have needed a booking PIN to access my bookings in the past.

@anitariley7077 2 месяца назад

Yes, I had to set up a pin too. So it seems like the cruise wouldn't have been allowed to be canceled without the pin.

@michellespindler 2 месяца назад

They only ask you to setup a pin if you call them. I book my own and the online system never asks for a pin, you just log into your account.

2 месяца назад

@@michellespindler Exactly, if she had never called regarding her booking, then a PIN would not have been set up yet. The culprit could have called and then at time Carnival would've have asked for a PIN to be set up but by the actually culprit! 😞

@Nehmerfamilyfarms 2 месяца назад

Pin only needed if you call them. On top of that, pretty much every single cruise line works the same way. Do not share personal information online. PERIOD

@rosey312 2 месяца назад

I see people posting Booking and loyalty number online all the time. Takes my breath away when I see folks doing this! But how did they resale that room in less than 48 hrs before the cruise? How did they not send out an email immediately confirming her cancelation? Did they ban the profile that was created from the website? Did the scammer take over that room and cancel her out of the room? So many questions!

@abe7608 2 месяца назад

This is tricky because it really wasn't Carnival's fault. The fault resides with the husband when he put private info (tracker or not) on Facebook or any other Social Media. Personally, I'm not certain having a travel agent would really change this kind of outcome. The hacker or fraudsters could also do this kind of thing to an agent, as well. It's sad that Carnival had to have their help contingent on a positive social media review. That rather takes away from their offer. I think the next step is the Fraud Dept at their bank. There might even be some international reciprocity between Fraud agents to get these guys. Good luck to everyone!

@aprillane8679 2 месяца назад

They would have to have the agent's identifying numbers. No agent is going to post that on social media.

@ronnielee9268 2 месяца назад

Did Carnival resell the room? If so, then Carnival got paid. I think Carnival should give them a refund if that's the case since Carnival didn't lose any money.

@billcook4768 2 месяца назад

Not stated, but I’m assuming somebody was on the waitlist for that suite and was instantly moved into it. At that point, Carnival can’t put her back in her suite. But they could have given her a full refund.

2 месяца назад

Correct, either it was a waitlisted offer or and upgrade offer

@canelle09 2 месяца назад

Never heard of this channel before, thanks to youtube algorithmes, so new subscriber. Thank you for sharing. 💙💙❤🇨🇵

@penny1186 Месяц назад

I stopped posting on social media years ago. It is no one’s business what I do and it just opens you and your family up for scams.

@billyfearon941 2 месяца назад

B. I think the lady should call back and talk to a different person. Also get in touch with John Hield and let him know what’s going on about the situation and then try to talk to somebody way up on the food chain and not just an operator, trying to sweep it under the rug.

@jworth7203 2 месяца назад

John has stated he won’t be discussing the situation so I’m guessing they tried to contact him already. Though it could be that others have been asking him about it.

@ncsuor 2 месяца назад

She was told on one of the FB groups to contact John several times. As far as the group could tell she made no effort to contact him. He posted on Monday that he was waiting on her to reach out to him.

@marlon82mc 2 месяца назад

This should be impossible! Carnival needs to change this ASAP!

@geminiots2121 2 месяца назад

I never post any trips I take until after the trip!!. Also people, install auto lighting so it can looks like you are at home. And let close neighbors your plans so they know to watch over your house.

@txpatriotgirl 2 месяца назад

Your recommendations are right on. Don’t know why anyone would not use a travel agent.

@BAR55825 2 месяца назад

ALL cruise lines definitely NEED better identify theft protection! Like send a text to your phone to make sure it’s you, soooo many other sites do this!! Why not the cruise lines?? And I DO NOT BELIEVE Carnival acted fairly to her. If I were her, there would be a telephone call being made to my attorney!!

@sharonh5399 2 месяца назад

Yep. The hotel company that I normally deal with for stays sends me a code to my phone. Should have to do that if the booking is already paid for or even say to call to cancel.

@philiprice7875 Месяц назад

it is NOT the cruise line job to protect you against your own stupidty

@BAR55825 Месяц назад

@@philiprice7875 lol, did I say that? Nope, didn’t say it all, re-read my comment! Ha

@davidkatz8638 2 месяца назад

B, We had a cruise canceled by Carnival the day we arrived in Miami. And to return home and we would receive a full refund, and 50% off on future cruise we must take next year, Our we loose it, no rebusment for travel to and from Miami, A ship broke down and the took our ship to bring them back to Miami, And they got there money back, and a New cruise, When I called Carnival they said we were treated fairly, and this Has Cost them Millions, We were not treated Fairly, Buyer beware get Insurance and know when Carnival takes your money, your not getting it back.

@nancyannesunboxings 2 месяца назад

So they transferred their problem to you. I take it you didn't have insurance?

@geminiots2121 2 месяца назад

Next time buy travel insurance. The money is worth the headache and you would've been reimbursed for the air travel.

@ljones6767 2 месяца назад

B. Giving out any info before or during your cruise should be avoided. Many years ago, I (foolishly) showed us leaving the port on a RC cruise. When we got home, we found our house was broken into. 😢

@taraenid7434 2 месяца назад

Wow thank you for sharing this story. Sorry to the Dr. that this happened to. Have always worked with a travel agent not knowing about this Hole in security. I would never share that number on social media.

@sharonhoward6128 2 месяца назад

B. I love carnival but they need to make this right and improve their security protocols

@mrh08024 2 месяца назад

That is akin to someone getting your checking account number off one of your checks and then being able to drain your checking account. Carnival must require more verification that you are who you say you are.

@momsorrell 2 месяца назад

B. Give a full refund not partial credit. And I can’t believe a 15,000$ cabin was rebooked that fast

@shellygraham2194 2 месяца назад

B and I had a great week with Carnival last week.

@BeyondAvalon4 2 месяца назад

I think the travelers hold a lot of liability in this being stupid enough to post their booking number. There’s a lot of fault on both sides and they should be happy with what they got refunded.

@bobbear4437 2 месяца назад

If they put their personal booking info online for criminals to see, they're responsible, and they should have taken the offer! The reality is there are people out there that are willing to hurt others they don't know!

@sherrycummins3000 2 месяца назад

Did they publish their pin? I doubt it. Seems Carnival allowed the cancelation without getting the pin.

@ruthwoody9993 2 месяца назад

B. Though Carnival is not my fav cruise line we are booked on the Vista in a month with family having chosen the cruise line. Sometimes you need to suck it up and take one for the team. In their case something is better than nothing at all!

@trbstang 2 месяца назад

A. Take their offer and chalk the difference up to a learning experience!

@scottmatthew3101 2 месяца назад

I'm conflicted on this one. On the one hand, the "Doctor" did make a very big blunder by posting the booking number. Presumably, her Facebook profile also showed her date of birth, the combination of which enabled our bad actor to make the changes. That is pretty bad information discipline. On the other hand, if Carvinal had sold that suite, then some refund should have been made. If they hadn't sold the suite, they should have restored her booking. At the very least, I do agree that two interiors is not equal to one suite. Here's another good plug for using a TA and buying CFAR insurance. EDIT to add: also, the whole "flying to the port anyway" thing strikes me as a bit...odd. Not ascribing any motives to that, but it seems to be atypical behavior given the situation as we know it.

@Ali1950-ir3ub 2 месяца назад

Did carnival book their suite to another party in 2 days? If so, why no refund to the Dr?

@chriscrum7310 2 месяца назад

they were staying in florida longer hence she said they could have went on a later cruise

@lovedfriend2020 2 месяца назад

I do notice how easy it is to add a booking to a profile, but there is no way to prove it's yours. Carnival needs to fix that!

@leighnisbett9691 2 месяца назад

Cruise liners should add security questions on the online booking forms to confirm that the person making the changes to a booking is the person who booked the holiday ,like banks and building societies do .

@Maiya-fr3gq Месяц назад

Absolutely not. Thanks for the heads up. I’ll not be cruising with Carnival either now.

@francesgill8621 2 месяца назад

This is a really important video. Thanks. Beware of posting!

@MustangShelby 2 месяца назад

If you post your Booking number online, you can’t blame anyone else. It would be the same as walking around, flashing a big pile of cash and not think you’ll be robbed.

@Hawkeye2001 2 месяца назад

Exactly. I don't tell anyone anything in advance. I trust no one.

@CharleneCTX 2 месяца назад

Or the people who post concert tickets complete with the bar code before they use the ticket.

@maureencarlson2206 2 месяца назад

Exactly! I post a countdown… but nothing else. I feel bad, but this is totally within her control. She learned a valuable lesson!

@phrewilly8556 2 месяца назад

I think she is just looking for attention anywhere she can on social media.... aka Narcissist.

@joycevillano755 2 месяца назад

You are telling people when you are going to be away from your home by posting the countdown. We never let anyone know anything about any vacations we take, ever! Only after we get home we’ll post pictures.

@danakruse7325 2 месяца назад

Your telling me that that cruise line SOLD that room in 2 days? Lesson learned never give out your personal information. There are some shitty people out there.

@devorahanatolia8999 2 месяца назад

They probably upgraded a suite passenger.

@deborahhines6794 2 месяца назад

Yes, they keep calling people until its sold. Once a room is open, they will call guests to see if they want an upgrade. They don't want to leave that expensive cabin open.

@jw0stephens 2 месяца назад

It seems this could only be spite. The party that canceled got nothing directly from carnival.

@cathygray7239 2 месяца назад

I was thinking same thing

@LauraLouLou 2 месяца назад

That’s what I wondered!

@sherrywheeler9528 2 месяца назад

Also, love your VW Hawaiian shirt!! Wherever did you find that?

@rosameitzenheimer8063 2 месяца назад

For the last 5 or 6 years I’ve always had to set up a pin for my booking with carnival

@aussiejohn5835 2 месяца назад

I recently had cause to cancel a Carnival cruise that I had booked online. I was unable to cancel the cruise online and was required to contact Carnival by phone. The questions I was asked by Carnival in order to cancel were 1: booking number 2: Full name and date of birth 2: Sailing date No other details were required.

@WildflowersCreations 2 месяца назад

That's a little 2 easy in my opinion.

@imetaboyiusedtoknow8308 2 месяца назад

That is enough information. What more do you think should be required for a cruise?

@aussiejohn5835 2 месяца назад

@imetaboyiusedtoknow8308 The point is that anyone who has that information about you can cancel your cruise without you knowing. There should be a password that only you know, which allows you to modify or cancel your cruise.

@imetaboyiusedtoknow8308 2 месяца назад

@@aussiejohn5835 Anyone who shares their booking number is responsible for whatever happens. The cruise line is not at fault. I don't believe her story but whatever.

@jahnacarlson3528 2 месяца назад

@@aussiejohn5835ah, but that assumes a password that is not already compromised or a password that is not easily guessed/hacked. Most people 's passwords are not as secure as we like to think. .

@donaldhooper3064 2 месяца назад

B - NO... I Iove Carnival. Jason. But, Carnival admitted that something happened out of the control of the passenger. Wonder if the travel insurance would come into play here. I always deal with a Carnival PVP. I have a code number that I have to give to him in order for him to help me. This is a precautionary action which I am very comfortable with. Don't know how someone could hack into an account without that code. I imagine she will be contacting an attorney. So sorry to hear of this problem. Now I'll be checking in with my PVP to make sure that all is well for my upcoming cruise. Don H Ocala FL

@denisemiller9296 2 месяца назад

Thank you

@danicareimschussel7310 2 месяца назад

B! I haven't ever cruised with Carnival... They seem to have a lot of malfunctions. This cemented my decision to never book a Carnival Cruise trip.

@reginakreisle1421 2 месяца назад

Thank you for sharing this important warning.

@hannahhoover3083 2 месяца назад

Mistakes were made and she played victim. Said carnival messed up and that doesn't seem to be the case at all

@Thelittlethingsoflife 2 месяца назад

There was a Royal Caribbean blog cruiser whose cruise was cancelled back a few years ago by someone who they had shared the booking number with. They fell out with one another and the former friend was able to contact RC and cancel it. Last I had heard they didn’t get any refund.

@louislandi938 2 месяца назад

B !!!!!! I’ve added Carnival to my list of ‘NEVER SAIL with!’

@nonnierob5007 2 месяца назад

So many questions???? Why would they post their personal cruise information on facebook????? Why would the scammer cancel it? What benefit was it to them? Did they receive the refund??? This is just crazy from beginning to end. Sounds like errors were made from both sides but it is tragic none the less.

@Ali1950-ir3ub 2 месяца назад

Very confusing. What did a scammer gain from this? Did carnival book the suite to another party? If so, haven't they been paid twice?

@lisalee3221 2 месяца назад

Yes sounds very sketchy to me as well..🤷🏼‍♀️🤦‍♀️lol

@pjittner8504 2 месяца назад

B. Yes, the booking number should not have been posted, but Carnival could have done a better job of keeping their customers. I have started getting the travel protection offered by the cruise lines when I book now as my parents are getting older (my father passed 3 days before a cruise, but there was not enough time that a death certificate was created) and I had health issues on one cruise and the ship's Dr wanted to drop me off in a port to find my own way home, having asked me if I had travel protection for the cruise. I started feeling better and checked myself out of sickbay, refusing further treatment.

@webstermitchell2335 2 месяца назад

B! Wow, thank you for that!

@Cruisegirl1968 2 месяца назад

Carnival did NOT do enough to resolve her problem! I will definitely make sure I don’t share my countdown on social media!

@billybenson3834 2 месяца назад

They didn't have to do anything. They did something that they didn't have to. It was her fault

@Cruisegirl1968 2 месяца назад

@@billybenson3834 how was it her fault? Someone hacked her account.

@greg1083 2 месяца назад

Ugh. Facebook . A bane on society.

@kenlehigh6363 2 месяца назад

It’s like putting your booking number on facebook marketplace under the free section. 😂

@TEWAdventures 2 месяца назад

B!! I love to cruise and have a few times with Carnival. But they paid premium $ for a premium suite I would think Carnval should have been proactive in helping these people. And since I'm sure Carnival was probably able to book that room for that sailing I'm sure they're not out any money. The people paid with money not cruise credits so thats what they should get back.

@JoseSanchez-mz9fz 2 месяца назад

Carnival definitely did not do enough. What an unfortunate situation for that family. But lesson learned keep the details of your vacation a secret until after it has been completed!!

@MistySuttle 2 месяца назад

It's her fault she posted her information on a public site.

@35BMuu 2 месяца назад

That makes sense but I also don't understand why Carnival couldn't just undo the cancelation when she reached out. I doubt that the room was booked immediately after her cancelation. Sounds more like a way for carnival to charge twice for the same room.

@Graygeezer 2 месяца назад

Carnival sold the paid for cabin and kept the money. That’s theft!

@QueenKayKay47 2 месяца назад

The fool posted her booking number and email on social media!

@Graygeezer 2 месяца назад

@@QueenKayKay47 That’s got nothing to do with Carnival selling her room and not giving her money back. That’s just wrong and they know it.

@QueenKayKay47 2 месяца назад

@@Graygeezer they offered her a credit. What are you talking about?

@QueenKayKay47 2 месяца назад

Yes, they sold it once she let someone cancel it. That's what any company would do. SMH

@Graygeezer 2 месяца назад

If they couldn’t sell the cabin and she didn’t show up, then they would be right to keep that money. They aren’t out anything. They should just give the money back.

@DivoBeaute 2 месяца назад

This is so crazy that this can happen considering how when you call they, Carnival acts like they're doing an FBI & CIA check and want your lives bio. They should have better verification online for changes like 2 factor authentification where it sends the customer a text or email to make booking changes.

@marlastriplettsells1593 2 месяца назад

B!!!! No, Carnival should have done way more to resolve this for them. This is horrible!!!! My husband and I cruise a lot and we NEVER post any pertinent information about cruise line, length of cruise, booking info, ports of call ... NOTHING. The only posts I may make are about just "being excited to go" as it's getting closer. Even when someone asks in the comments what cruise line, ship, length, etc., I respond back to them via the inbox, never on the actual posts. I never thought of anything like this happening, but I know that sharing too much info on sicial media in any regard is not good.

@Chrisy548 2 месяца назад

I don’t think they should’ve posted any of their personal information on social media( lesson learned) but I do believe carnival did the right thing by offering them $10,000 as a future cruise credit . So my answer is A . I don’t even like to join a Facebook group that has say the same sailing day as me because I just don’t want the world to know. I’ll post things when I get back from vacation. unfortunately, in today’s world that’s how you have to be. 😊

@danasandoval624 2 месяца назад

Totally agree. I don’t post anything even on my RU-vid channel until after we return. Sadly too many awful people out there looking for just such a thing to cause trouble for someone.

@robertb7864 2 месяца назад

Especially anything personal posted on Facebook.

@Windyday-v1 2 месяца назад

@user-yb9dh5pg2u 2 месяца назад

It's not fair if they are blackmailing them for a positive review!

@bigfiretogetherforever5047 2 месяца назад

I guess no one is going to talk about how Carnival was basically Blackmailing them...

@yesterdayseyes 2 месяца назад

It's not blackmail. They already have her money, they are not threatening her.

@amynutzell7222 2 месяца назад

They were only going to refund her money IF she went on social media and said it was resolved favorably / that is blackmail

@bigfiretogetherforever5047 2 месяца назад

@@yesterdayseyes So you are saying that to get back PART of her money on credit...she MUST do as they say and tell them they fixed it to her satisfaction or you won't get it...hhhhmmmm....you must live in one hell of a bubble.

@aarpranch9082 2 месяца назад

@@yesterdayseyes blackmailing that if you don't post a positive outcome, we won't give you $10k OBC

@redsnapper9410 2 месяца назад

They were STUPID!

@donotbendtruth6120 2 месяца назад

Obviously this has to do with customer service. Carnival needs a security policy in place and adhered to any time changes are made.

@trastark6045 2 месяца назад

B, seriously has me reconsidering ever booking with Carnival😢

@stephaniewheaton6780 2 месяца назад

HELL NO…if I understood the post correctly…she said she was making add one to her booking a few days prior to the projected sail off. If the cruise had been cancelled…why were they still allowing her to “manage” her booking. Additionally, “a phone” call to tell her the booking had been canceled??? If she supposedly cancelled the booking…why did they need to contact her to advise her of the cancellation she supposedly made. THERE IS SOME PEE IN THE WATER and someone from Carnival is in on it or trying to mitigate an error by a staff member. It would be interesting to find out if someone else ended up in that room and when they were allowed to “book” it. She needs to set up a matrix of actual timelines when events took place. Good luck to the family.

@wellardsmith3629 2 месяца назад

A. The lady gave out personal information.

@sherrylcarwise6502 2 месяца назад

B Heck nah. My countdown is from carnival no booking number

@debbiejensen8623 2 месяца назад

That should be a hard lesson do not go on social media and share your information.

@kennethstrauch8957 2 месяца назад

A capital "B" on this deal. However you are definitely correct with using a travel specialist or agent. I love our agent, she works to get me the best deals, keeps track of my cruises and is always giving us onboard credits, travel bags always something as she appreciates my business.

@lindashah3420 2 месяца назад

And they were bribing the woman saying you only get a credit if you post we have resolved the issue. What a crime Carvinial stole their money

@terisacarter4704 2 месяца назад

B - Forcing someone to post a false positive feedback on social media shows a lack of integrity by Carnival or any other company. This would be like blackmailing someone.

@lissofly1 2 месяца назад

Not Carnivals fault

@user-yb9dh5pg2u 2 месяца назад

EXACTLY WHAT I SAID!

@billroettgen7099 2 месяца назад

Really good point re the extra security provided by a travel agency booking - especially give the woefully half-assed quality of cruise line websites. The offer of interior cabins can only be characterised as malicious stupidity. Now that you know, why would you want to be a Carnival customer and take on the risk of this treatment happening to you?

@shelleydavis9956 2 месяца назад

No - might not be able to offer full refund or give them their cabin (if already rebooked) but should have been able to offer another cruise at a minimum.

@bethdavis6863 2 месяца назад

They did; she refused it.

@noxproductions6851 2 месяца назад

Ultimately boils down to the guest posted sensitive info online, so personally the fact that carnival offered $10k in FCC is a big deal and if I were the guest I would have took it as it was THE GUEST FAULT for posting sensitive info online, and that is exactly what a court would find as well. Take the FCC and the L and learn from this, never post you booking info online and always book with a travel agency.

@user-yn6tl4zw6z 2 месяца назад

Carnival did not offer future cruise credit, they offered onboard credit. You would have to pay for another cruise, and try to use up the onboard credit.

@pjittner8504 2 месяца назад

How on earth can you use a $10k onboard credit? I spend a lot in the jewelry store onboard, but not that much. Shore Excursions?

@user-yb9dh5pg2u 2 месяца назад

Listen to her post again. They would only give her a future credit if she posted a postive review to the outcome. That is blackmail!

@firstsgt279 2 месяца назад

Agree, least amount of your info poster online is better. Hacker had their info, names, Booking ID, that the Family posted, it's not on Carnival. Family burned themselves

@lencrites7044 2 месяца назад

Absolutely NO,

@NickHarbornePhotography 2 месяца назад

B. They're disgraceful 😮 what a way to treat a customer that's paid in excess of 10k....

@ChangingAperture 2 месяца назад

Doesn’t sound like Carnivals fault. If she put enough information on social media for someone to be able to find their booking and cancel it, that’s on her.

@TheTravelScouts 2 месяца назад

Hi Friend! Thanks for your input! Hope you have a super day!

@robertb7864 2 месяца назад

The refund would go to the new accounts card on file. Right?

@JamileSm 2 месяца назад

Booking number, last name and date of birth is probably all you need.

@michellespindler 2 месяца назад

@robertb7864 no refund is given when a cruise is canceled within 30 days of cruise. So I don't get why someone would cancel someone else's cruise.

@AngelDRose 2 месяца назад

@@michellespindlerThat’s my thought. Like what does the hacker have to gain from canceling someone’s cruise?

@hopehart2922 Месяц назад

B the room was probably still available seeing it was canceled two days before so they should’ve just gave it back

@nolimittravelagency6232 2 месяца назад

I'm surprised Carnival didn't do more research. But I'm not surprised that they wabter her to post something positive on social media. It makes them look good. As TA we sonhave to give extra information when calling in about a reservation we booked. I hope she gets her money back.

@spawnsmama 2 месяца назад

Show of hands... who here has ever had a cruiseline CALL them to say an excursion was canceled?

@rmirandagrajales 2 месяца назад

That’s the weird part

@Bfighter1 2 месяца назад

They won’t call you but you will definitely get a cancellation email

@michellespindler 2 месяца назад

The only time they've called me was to offer and upgrade.

@Bfighter1 2 месяца назад

@@michellespindler I know, but the email will flag you that there has been a change to your cruise/excursion status….

@imetaboyiusedtoknow8308 2 месяца назад

Carnival sent an email to her cancelling the excursions, they did not call her. She called afterwards to ask why. Listen to her explanation.

@vickieholm8287 2 месяца назад

No carnival will never be our choice.

@joannawilliams2042 2 месяца назад

B- The cancelation that close to sail should have prompted a confirmation call or email from the cruise line. Especially since she was still buying amenities.

@candye777 2 месяца назад

B. No, Carnival should’ve refunded her fully without hassle, since she was a victim of identity theft. Plus, the fact that her booking was canceled less than 48 hours until sailing, and they allowed that, without any investigation for a person that booked the largest room on ship, excursions, and internet package? However, she did mess up by posting her booking number online. Never post about vacations online, until you’re back home from them. 💯

@MauiFaru Месяц назад

Duh. This is an educated medical professional?

@stellaluuk2713 Месяц назад

If she posted all her booking info she set herself up, the scammer clearly watches her posts.

@robinandgeraldnickoli5761 2 месяца назад

NO!

@BeefromSC 2 месяца назад

If the cruise was canceled by a fake person, and Carnival is aware, the fee originally paid by the original person should be honored in this case. To me it’s not the same as the cruise policy states that if “you” cancel your booking in a short timeframe there’s no refund. Carnival admitting the person didn’t cancel, it was fraud. So the booked cabin should still be available or was it immediately rebooked? I think an identical planned cruise should be agreed up or in this case, an exception and get a refund, not less in future cruise credit. Thanks for sharing because we do get excited and caught up in social media cruising groups. I make sure I don’t share too much about my cruise plans like I’ll generalize my cruise dates, destinations, but never ever personal information like booking numbers, and not even my cabin number unless a cruise from my past. Hopefully things work out for her.

@user-bw4uc3ql1x 2 месяца назад

That is a question if it was canceled the day before the cruise by this manner was the cabin sold and if so to resolve the issue why not give them the money that was paid for the cabin. Instead they are keeping her money and money paid for the cruise cabin . In other words they got paid double for that cabin

@danniedecker7459 2 месяца назад

Btw, if a $15,000 paid for, reservation is canceled 48 hrs online before sailing it would seem that would generate a phone call to the customer to see why?!