Customer Blew Up over this!! Land Rover Lr3 Lr4 

2022 summed up in a few eloquent words: “We are all living in our own reality and anyone who challenges that, we must fight them and destroy them” Quote of the year! Well said Mr. Rainman!!!!

Should've used a tire crayon and written "done under protest " next to the patch inside the tire. The customer wouldn't ever see it and might make the next tech chuckle

Tyres, along with brakes are two of the few things that require absolutely no compromises.

I would not have even taken the tire off the rim. I would have used the reamer and the brown rope plug. Good Night Irene! I had a similar hole in a new tire on my Jeep while on vacation. The tire shop tech had to use 2 brown rope plugs in the hole. Boy did he break a sweat! I gave him an extra tip and that tire lasted another 57K miles with the 2 plugs. It looked like something was trying to get out of the tire, but it held. I swear by those rope plugs, they have never let me down. You were right Ray in doing the repair as best as possible because as you well know, this is a service industry and we do what the customer wants. The caveat being there is warranty on that hokey repair you want me to do. I enjoy the positive attitude you have in doing a professional job.

Congratulations on being an extremely honest and talented mechanic. We need more like you. Keep up the great work..

There is a reason some of these high end vehicles have crazy depreciation. Maintenance and repair costs. If you can't afford to buy a new Land Rover, you most likely can't afford to maintain a used one! Unfortunately people don't realize that until after they buy one...

I would have thought that if there was an accident the insurance company would walk away from the claim. Here in the UK the tyre fitter would have refused to do that repair as is against the law. Ray, keep up the good work.

Hey Ray, No one has any reason to rip you a new one because THIS IS YOUR BUSINESS, AND YOU HAVE TO DEAL WITH THE CUSTOMERS IN THE MANNER THAT WORKS BEST FOR YOU. Every circumstance that you face daily affects you and your customers and that In the end affects your Business, Soooo It's not for us to Judge your decisions negatively. Your customers are darn lucky to have such an honest Auto Repair Shop to go to 🙏🤠

Ray, I feel your annoyance, as a fellow mechanic and tyre fitter, this has happened to me many a time. Most recently the customer got quite rude with the sales staff (which I overheard) so I walked into the office asked for the keys, told the sales man I would fix the problem. I promptly drove the vehicle in to the workshop took the new wheels and tyres off of his car, fitted his old worn out stuff back onto the car drove it back to the carpark,l. When I handed the customer his keys, I said in a clear voice for everyone to hear. If you are going to be rude to our staff, we don't want your business, please leave. longtime watcher, new subscriber and first time commenter,

I've lived in Fl for 35 years, been in the property management and food service industry for that time,and have found that most Land Rover owners (in a state that has NO hills,etc,) are for the most part insufferable,pretentious,tools!

No rippage required in this situation. I've had that argument with customers countless times. Even have a display tire up at the front door that shows what is repairable and what is not - and still people refuse to accept reality. You said it best - we live in a world now where people make up their own reality and facts and anyone who challenges that is subject to irrational temper tantrums and screaming and yelling. Had a guy rip up his paper work, throw it on the ground next to his truck and rip out of the parking lot because we refused to repair a puncture he stuck a rope plug in - even farther over into the shoulder than the screw you removed from that LR3 tire. With that LR3 being all wheel drive - customer is making a huge mistake putting only 2 tires on in the first place. AWD's - as I'm sure you are aware - can be very sensitive to tire diameter differences. We will put less than a full set of tires on an AWD if our customers insist - but that liability disclaimer is the first thing they sign or the wheels never come off. The higher end the vehicle - the more expensive it is to repair things that fail due to owner neglect - and I promise you that fancy electronic drive train in that over priced import will be thrilled to have tires spinning down the highway at 85 MPH at different rotational rates. R.I.P LR3 heh

The sad part about that patch, is if it does hold for say a few months by sheer luck, it's going to strengthen the customers mind set that they know better than you (the technician) and could potentially lead them later down the road to more and more dangerous things and ultimately causing an accident.

Here in South Africa most places I knows replace the valve every time you replace the tyre.

Like my dad used to say "Sometimes you have to fire a customer". My family owned and operated a typical country store that sold everything from nails to shoes, groceries to overalls, newspapers to TV's back in the 40's through 70's. Every now and then you would get the customer that just couldn't be satisfied and they would be told they could shop at that nice new supermarket 25 miles down the road, but don't ever call us to open up on a holiday because they forgot to buy cranberry sauce!

There’s a saying that states “ the customer is always right “ . In this case the customer is dead wrong and stupid. That is just the way it is. Good job Rainman in the face of stupidity.

I could watch this all damn day. I find this interesting because I like to do SOME of the maintenance on my car myself. This guy is thorough, and I like that.

Great job Ray. When I used to work at a similar mechanic shop I had similar encounters. Would have a guy drive in with a POS SUV not being maintained at all. Would have big chrome rims and a massive stereo system, but his 3 kids would be sweating profusely in the back bc he wouldn’t want to pay for some basic AC repairs. Gotta look cool…not comfortable. Priorities.

Owning a Land Rover is evidence of poor decision making . Cool video

As a tyre fitter of well over 15 years, I can fully understand your frustration. I've been forced to do this more times than I can count, and I've explicitly told the management that this repair is OUTSIDE the safety regulations, just like you did. I've seen tyres repaired when the sidewall is delaminated (bubbles on the inside), rope plugs installed for free ("we never seen this guy" attitude if anything went wrong), et cetera. And in this day and age where services such as afterpay and other methods of extended payment options are readily available, refusing to replace tyres when you own a car that's worth a 6-digit sum new is being an utter cheapskate. Hope that tyre suffers nothing more than constant deflation at the patch for reasons you described and becomes a source of constant problems for that arrogant owner.

Two bottles of Listerine in the door compartment. And they drive an expensive car they can't afford to maintain properly. This right here is *class*, Ray.

When people overachieve on a purchase of a vehicle they cannot maintain. It stinks when you cannot do right for the customer. Ray your always in the right spot as to to treat it like it is yours. Sta safe and be well. Have a great day.

Ray I drive a Land Rover like this and I can confirm the condition of that vehicle is pretty much as per normal, there should be loads of warning light, the sat nav has know idea where it is, parking sensors beep for random things, there should be an oil leak, and the wheel bearing can be completely shot away before you can here them in the cab. I mean why would you invest £10k on a car that works, I could by a £500 car and get far less problems ! Great Video keep spraying the brake cleaner !

Been in that situation before.... when you rack it back up and start putting the old ones back on, they change their tune.

Ray all is good as long as the customer signed invoice stated that the tire repair was ONLY done at the insistence of the customer and that the customer assumes all responsibility for damage to that tire and any possible damage to the car due to the customer refusing to replace the tire with a new tire as strongly recommended by the mechanic .. I can fully understand your displeasure in repairing that tire and the customers attitude directed toward you .. You did the right thing Ray .. keep up the good work ..

I worked as a tire technician for several years when I was younger. We used Tech Tire Repair plugs, patches, plug patches, boots etc.. I would not have been afraid to patch that hole up where it was. I had complete confidence in the TECH tire repair supplies we used. Our salesman for TECH had 40-50 plugs in the sidewall of his sales truck and drove hundreds of miles a week on his route. Modern tire repair products a way better than what was used 20-30 years ago. Good job! Love the content.

Someone was going to “repair” an unrepairable tire. Might as well be you, Ray! We know you do the best you can with what you have to work with!

"Compressed atmosphere"..That's a new one. Love it.

Ray, those lights illuminated on the dash are normal on Land Rovers. When my oldest grandson, a pretty good mechanic, was about 5 years old, he had it figured out. We would go over to my nephew's shop, and a LR or 2 was in the shop, he would say "I know what's wrong with it, see it's a Land Rover".

I can't resist...My dear departed father used to say about these types of customers, there's an ASS for every seat and this customer fits that specific criteria!

At my shop that’s a big no. We never patch tires with objects that close to the side wall no matter what the customer says.

Wow.....some of your comments of attitudes in 2022 and people living in their own realities is spot on. Beware these folks.

i was a mechanic for 32 years and i must say seeing the old plug patch is nice. my old shop used those too and i preferred them over just jamming a plug in. though where i live in new york it is illegal to patch that hole where it is located. any hole within one inch of the sidewall would be a complete no no to repair. the hole could leak again or leak into the sidewall and create a bubble and a blow out hazard.

As someone who started out at a tire shop, I saw this scenario unfold many times. For legal reasons, I would never plug a customer's tire that looked like that, both because of the condition of the tire and the location of the puncture. On my own daily driver however, I would plug the shoulder without a second thought. I've had string plugs in two of my tires for thousands and thousands of miles and never had a problem.

Ray - My new car suffered an “unrepairable” puncture in a similar location, with only a couple of hundred miles on the tire. The tire shop I went to was originally not eager to repair it, but I asked them to please repair it anyway, I’d keep an eye on it, and if it leaked I’d replace the tire as suggested. That “unrepairable” tire turned out to last as long as the other undamaged tires, for the full life span of the tires on the car. I really appreciated that the tire tech was willing to do his best with the repair, and it worked out fine. Thanks to you for paying it forward and doing a typically great “Ray” repair, despite the situation. Your work will be appreciated!

working in a tire shop the core remover is one thing that loves to vanish. Also boss had a strict rule of old weights come off cause more often then not, they end up having to come off anyway. It is faster to just take them off, then to leave them on and have to respin the majority of wheels, for those off few that will rebalance.

Thanks for the video. My wife worked at Consumer Credit Counselors of America, and more than once advised a client that they had purchased a car they could not afford to maintain. It us really a shame when consumers get over their heads financially. In this case, a boring, reliable RAV4 or CR-V would have sufficed. I was taught “top of the line for the common man”. When the stock of the company I worked at for 20 years took off in the early 2000’s, my peers started buying expensive, unreliable cars. I got a Prius. And they were still working when I retired early.

My wife and I work for a company owned by Monro in SWFL (they bought out Rick Johnson if that helps give you a hint), and we've had bosses approve flat repairs like this and told us to "just do it" to make the customer happy and get them out, and I always make it a point to them that I'm not responsible for anything that happens once it leaves the shop because I didn't approve the repair, the boss did. We've had a few not actually hold and boy were those people upset and they've tried to say "well the tech didn't do it right". No, I did it right, it just shouldn't have been approved in the first place.

Hi from uk ray 👋👍 I hold no prejudice against decisions like this as long as waiver was signed to say that customer accepts the commitment in participating in the action which could have dangerous implications then so be it you do what you do ray and never change for nobody👌 they dont want work to be carried to make vehicle safer because of price (lets hope they dont have a blowout and get stranded or even worse mate your conscience doesnt need that on it 👍 but for you good job as always 👌 thanks for your time and be safe see you soon👍👋

I was a tire tech for a few years till I moved up to repairing vehicles. I can tell you this ever since the price of repairing a tire went more than 20 dollars I always fixed my own tires either with plugs or a can of fix a flat. Tire shops have something against plugs and will tell you it's not good but I used plugs everytime I check my tires for nails and I am around a air tank. If I'm not around a gas station or my home and get a flat then the can of fix a flat will definitely work. The thing about fix a flat when I put in a can the tire turns into run flats. What I mean about that is I leave the nail in the tire put in the fix a flat and not worry about another nail going into the tire because if one does it will seal up automatically. There was a time I had to buy new tires and I had about 5 nails in one tire but never got a flat because of the fix a flat. I am always with a can so I don't have to worry about fixing the tire. One more thing if the garage had plugs the tire would have been repaired without worrying about the side wall because the nail is not on the side wall. Everyone can see it's in the tread. This mechanic is not honest when you can clearly see for yourself.

A customer request even if wrong it is the customers car! You explained your concerns and he signed off on liability so no problem in my book!

Had a plug like this done on the sidewall in the same exact spot more or less and it held for another 15k miles until the tires were replaced. Guess sometimes you get lucky. I do agree though that even though I was able to get someone to do the same thing you're doing, I wouldn't hold them liable if if didn't hold. Thanks always Ray for your keen insight and the way you summed things up as 2022 is so true. Stay calm and keep it moving forward.

I'm old, we used to fix holes like that all day long. We even had sidewall patches. I would bet a Crispy New Dollar it lasts as long as the other tires....................

Been watching some of your older videos, such as this one, and I am SO GLAD you're out and on your own now. No stupidity from service writers who don't know their butt from a hole (screw here) in a tire. I'd have been just as irritated having to do this patch knowing it's not going to work or last. HOWEVER, my uncle who use to do tires and auto repairs in his own shop would do the patch like you did, only he'd set fire to the patch to allow it to heat up, and as he put it, "Vulcanize partially to the tire". I don't know if it was accurate but I know he never had a come back unless the tire had worn completely out. But, this was in the 1970s and 80s before newer products and ways so who knows. Might have been the norm back then. Working for your own like you do now I KNOW is much less stressful knowing you're in charge of the service orders and not someone in an office who thinks they know it all and tries to tell you what to do. Take care.

being an old, and I mean that, I am old. Tire tech I remember the "Hot Patch" which was made for such a repair. It took about 45 minutes to do properly, but would seal that puncture with no issue. It was just short of a vulcanization, which I was also versed in. I remember repairing sidewall punctures never giving a thought about if it would hold or not as I knew they would be just fine for the life of the tire. Today it is just not done for anything other than farm and implement use and not many techs even know how, or have the irons to do them. Now, with all that said. That tire was just to worn out for even me to repair for a customer. Personally I'd have sold him a plug kit and sent him on his way after removing the two new tires and replacing his old ones. Wishing him good luck.

I have patched 2 tires in my life in similar spots just like this (on my own car at my own risk) and one of them held and one failed. I don't condone this kind of repair but I can understand not having the money to replace the tire and needing to try something. What I can't understand is why the guy would get mad at you or your shop for not wanting to do this. When I was told by a shop that mine was unrepairable, I told them "thank you" and went on my way to do it wrong myself. I never would ask a professional do their job wrong for me. That's just rude! lol

Rainman, when doing tires use the pre buff first, thats why its called prebuff, It takes all the silicon off the inner liner so you don't grind it into the butyl rubber, if you scrape it first then buff it and use a brush to sweep away loose material then use the glue, patches will stick much better, love the videos my dude! Looking forwards to the next one. No ripping a new one needed, anyone whos done tires has been between that rock and a hardplace lol. And i only mention the prebuff because after 17 years of busting rubber i just recently found it out as well. For years i did patches the exact way you did. Went to a Michelin course and well, i learned some stuff lmao.

I have patched and plugged many tires like that... most all will last the rest of the life of the tire But I believe every plug is a possible liability so the customer always signs a liability form for them.

I've been upset at being told my tire wasn't repairable as well. My leak wasn't as close to the sidewall as that one, so I didn't have any leaks after they did the "maintenance", fortunately. I liked your explanation it was sensible.

Ray believe me when I tell you that patch is going to work just fine. I've seen worse job done that last a longtime and you did a great job.

Having worked in the industry for quite a few years, I think you handled yourself very well indeed! These types of customers can make a good day into a very irritable one, you did a top repair and as you said he signed a waiver so the onus is on him alone if the repair fails. Keep up the great video's and stay safe, all the best from Oz.............

Just me, nobody asked of course, but, I was "blessed " with 2 internships one with Goodyear one with Firestone. We were instructed in the use of patch plugs, as they were the only certified repairs available for any vehicle carrying passengers. As long as no sidewall damage, run flat evident and in the foot print of the steel belt , good to go.?.

tip . if you take a wheel off the car , we always set the wheel airvalve intop the rotor . just in case the customer had an wheel alignment . in another garage . this way you dont get complaints from customers that they feel something after they come from your garage , due to the wheel is turned 1/4 for excample . so we put the wheel airvalve back ontop the rotor as it came off .

Sir, thank you for being you, doing what you do, and sharing your life's triumphs and struggles with us. I feel your pain and I hope the owner of the vehicle and all others involved (someday) comes to their senses. Happy Independence month Mr. Rainman. 😎❤🇺🇲

I have done corner plug patches lots of times and not once they have failed. I just let the customer know and have them make the decision. It is their vehicle and their money!

I'm 79, been repairing my own flats with those fabric plugs since I was 20. The last one was 3 years ago in a new tire "in the curve", almost at the edge, and it started leaking 6 months ago - putting air in every other day finally got old. Had my mechani replug (double plug)the tire and no leaks yet. Five decades ago ran a 1200 customer newspaper route and had nails and screws in the tires all the time. Only put a plug in when the would not hold air. .Sorry guys, never have used a patch.

Had the same situation on an rv tire last summer in Dawson City Yukon, i believed the professional and replaced the tire. Greatly appreciated the honesty :) bj

If it's all wheel you need to replace all 4 at once or you mess up the gear ratio from wheel to wheel and tear up tires and put extra stress on the differentials.

I work in IT and feel this so much as well. The number of times we have to do things against what is proper practice because the customer "insisted" it be done their way is mind-boggling. Why take it to the professionals if you aren't going to take their professional judgement (I suppose everyone does just think that everyone is out to get them).

I've seen this so many times back in the day working in garages, I swear the more expensive the car the cheaper the people. People can make this field real hard but it is what it is, keep your head up and there's always tomorrow 👍a dollar made is a dollar made

Most tire manufactures will place a colored dot or imprinted mark on the side wall to indicate where the valve stem should be placed. This locator signifies the lightest portion of the tire. Aligning the mark with the valve stem should allow the wheel to require a minimal weight placement. Ie costs savings, Faster production, Better tire wear adding to the life of the tire.. Great work!! Really injoy all you do for your customers and wish we had more professionals like you !

Well done for keeping your patience on this one Ray, and also for the VERY professional tyre repair (even though we all know it’s a fools paradise given the state of the tread - just had four new boots on my mid-life crisis car - my approach, they all went on at the same time, have all been through the rotation cycle, and time for a full new set, again at the same time - why, (unless you financially can’t afford to) would you take a risk with your life (more importantly other road users) for the sake of a couple hundred dollars, and if you can’t afford that, then you’re obviously not able to punch to that level of vehicle! Keep ‘em comin!

Had 2 nails recently in 2 different tyres on the edge like that. Tyre shop refused (understandably). Fixed myself with $5 plug string kit. Works a treat!

Incase you were not aware, Land Rover recommends putting the suspension at off road height before lifting on a hoist. It avoids damaging the $1000 a corner air springs.

I have been plugging and patching tires in all kinds of ways for over 40 years, but they were my tires on my cars, trucks or equipment and I understood what the limitations were. Weather it was to get me out of the desert, back home or until I could do better. But having to take risks and responsibilities for people who knew nothing about the risk and ultimately will always come back and blame you. Like fixing a car for a relative or friend and everything that ever goes wrong in the future will always be because of that thing you did for them.

In the early 2000’s, we had a Michelin Tire rep come to our dealership and gave us a Michelin developed course on how to properly plug and patch a sidewall puncture! He explained that if this is done correctly, it will meet Michelin’s tire warranty. After getting the course, we were told by management to never do it again.

This videos takes me back to when I was slinging tires and spilling oil on the floor and taking 3 times to align at a big o. Figuring out what tires to replace, stupid side wall repairs, replacing and reprogramming tpms. Customers declining new tires when they have wires out, using diluted tire lube, doing tires outside, using 1/2 sockets on 19mm, 21mm, and 22mm aluminum lug nuts. What a throw back. Now I work on giant caterpillar machines making more than twice the money. Awesome video as always. Rock on🤟

Honestly, you do what you have to do to feed your family. I’ve done some things that made me physically ill because it had to be done. For example, I had to change out a gas tank in a 1999 Jeep Grand Cherokee because the original skid plate rusted through making the tank hit the ground while the driver was doing 80 mph. The driver was not the owner of the car, so had no idea the skid plate was that rusted. The fuel pump plug busted out, so I had to figure out how the wiring went. You cannot find the plug anywhere except in a junkyard. The customer said to wire it direct.

This actually might hold. You never know. Good job! I would have done the same thing.

As a handyman in my retired life I fully understand your pain and situation. Sometimes to save a bunch customers will want me todo a repair which is not really the best solution to a particular situation just to save a few bucks. Then I have to make a decision whether or not I will do it. If you don’t comply they typically not call you any more for your services. If you do and the fix does not work then they blame you for their poor choice. It’s a lose, lose situation. I think in the end I’m better off not working for the “cheapskates”. Please continue on your valiant attempts to fix societies mechanical woes at your own peril brave knight lost in the human kingdom of stupidity! I live there too.

Rock and a Hard place about sums it up. The manager on the service desk should have said no and not put you in this position.Glad you filmed it and got your waiver , you never know it might become a life saver for you , but sadly not for someone else if it were to fail suddenly

All they do at the tire shops where I live in western NC is just a plug. No patch. No sealant. Just a plug and go. Just like their slap-dash brake jobs. We need someone like you here Ray.

Not sure how you store your glues, paints, etc. but if you store them upside down they'll stay fresh longer. It deals with vapor pressure that builds up in the can and being upside down keeps air and moisture from entering said container because the fluid is against the lid, instead of the vapor trying to keep air/moisture out. I know...a little scary. It also makes those cans easier to open. This works for glues and paints stored in a can. I know, sounds suspect to store household paint/primer upside down. I used to be a pro painter. I also used to be a licensed electrician and storing those glues upside down made glues last longer and easier to open over time. Same should apply for any paint or glue/adhesive that comes in some form of can. Love your channel. I rebuilt a 1978 Datsun 210, with my dad's help, when I was 16. It burnt more oil than gas at 1st and when running looked like it had a James Bond smoke screen going, you couldn't even see the car when it was running, especially under throttle. We left the block in the car. Pulled the oil pan, intake, head, etc. Pulled the pistons, honed the bores and replaced the pistons (2 were burnt so we got new 1s). There were 2 burnt out exhaust valves so they were replaced with all intake and exhaust seals. We reset the new exhaust valves with an abrasive. It was a learning experience. My dad was a heavy equipment mechanic for Caterpillar and would show me 1 step and make me do the rest on the rebuild of that motor, carburetor and transmission. I'm having my son who is about to be of driving age watch your videos with me. That way he'll have more of a heads up than I had at his age. It was hard work but I appreciate his teachings. Like you, please keep teaching. Your vids are very informative and help a lot of people. That time with my dad stands out as 1 of the best times. I learned a lot. From engines, to carbs, to transmissions, to brakes. I still do most of those tasks to this day. I appreciate your willingness to share knowledge. 28:27 28:27 28:27 28:27

I'll bet I can describe that customer without even seeing them. They live for one thing and one thing only. Trying to make others as miserable as themself. Kudos to you Ray for still doing excellent work. Never let them ruin your happy and honest self.

Well, at least take comfort that the job was done as well as it could possibly be done, in a most workmanlike manner, by a craftsman who did the best as he could possibly do given the circumstances. Granted it wasn't the *right* fix, but there was certainly nothing wrong in the forced implementation of the *wrong* fix. I would be most pleased to have you work on anything I own!

Those tyres machines take me back to my youth. My first job

RU-vid came along and now everybody is an expert lol. Some people think they are omnipotent. But to be fair I've had headlights burn out in the 24 hours my car is getting inspected. Despite that I don't think people comprehend that most mechanics aren't trying to pull a fast one

I had a puncture in one of my tires way more toward the center than the one shown in this video; the tire store refused to repair it (they do no-charge tire repair, even though the tire came from their shop). They use the 6-year policy, the too-close-to-the edge policy, uneven wear policy to sell more tires. I told the "tech": I understand, you're a tire store, and his response was "no, we're not". So I said: "your sign says XYZ Tires, not XYZ Washers and Dryers", and left. I plugged the tire, this was several years ago. I understand that plugging a tire is not "today's" accepted procedure, but was the industry standard for decades. And the plug has held air just fine....

This is what you get when you live in a state with no vehicle inspection (MOT) requirements. This video was perhaps one of your best as it clearly reflects the reality of the industry. Thanks for sharing.

Just something to add seeing as how I didn't see in the comments, it would have been advisable to use one of the 2 font tires that you replaced earlier to make it to where you don't have to do the sidewall repair, great video BTW

I think you explained very clearly why a puncture on the tread is not repairable. I’ve had a couple of otherwise good tires rejected for repair without a clear explanation. Just “can’t fix that”. One was a $500+ tire with less than 1K miles on it junked. Life is tough.

As someone who worked 36 years in a tire factory, I wouldn't even take a tire like that to a shop. I'd plug it myself and be done with it.

I would've used old front tire on rear. That one still needs replaced no matter what, but at least it wouldn't have a dubious patch that could cause chaos.

Perfect comment about "2022". I've had to do that before as well, good news it held up just fine.

My brother was just told that firestone installed his tire on backwards and I honestly never knew there was a outside/inside part of a tire...... didn't even have to google that thanks Ray lol

Hey Ray, that was the most pleasant tire repair I have ever watched, thanks to you! But then!!!!! The nuisance customer got involved…..but, what a great job you did on the sidewall fix. I keep hoping that if the customer saw what you saw, the decision would be different. But….people are different, sometimes good, sometimes….not so much! Rock on brother Ray! Lovin it!

My local tire shops always repair that type of puncture, I’ve had 2 repairs myself and never an issue with the repair, I do however understand the legal side and respect your concerns Ray..love your videos bro!!

On the contrary thats the best looking patch plug job I've ever seen, and will outlast the car, not tire, the whole suv.

You did the right thing. Great Attitude in a no win situation.

Just had a roadtrip a few weeks ago in Sweden and collected a nail in the exact same spot on my rear tyre. The local tyre shop there did not have the make and size of tire available that would have been needed, so they did a no-guarantees patch job. It lasted two weeks, so long enough for me to get back home, and then started to leak slowly. Indeed seems to be a problematic location for a puncture.

From working retail for a few years I learned: "The customer is always right, no matter how wrong they are!" And, Adam Savage said it best: "I reject your reality and substitute one of my own!"

Been there done that...some customers are the worst....I love the one that came to the shop. Claiming that they were engineers....I always asked them for the Cho. Cho trains

I got a hole in a side wall once. I used a patch like you, but in addition I ran a tube inside for my own peace of mind.

Fun fact: 99% of all Land Rovers ever made are still on the road today! The other 1% actually made it back to the shop....

When are we getting our cell phone ringtone from Ray ? doubidou bidou ! I want to see that on the Ray merch web site :P

You can plug the tire and then place a patch! It will hold fine! Ive done it numerous times!

Also brake pad low pad sensors I've found of everything is hooked up right, the connectors are corroded, clean the connection. And please guys, clean the rims of dirt debris build up in the backside of the rims BEFORE balancing. You'll use way less weights. And clean the seal bead thoroughly for rookies

finally! someone who actually knows the right steps to patching a tire! even though it wasnt an optimal situation, i cringe watching the vast majority of people patch tires

I live in Queensland Australia and to repair the tyre with the screw in the sidewall is illegal and to give the customer back the car is handing over an unroadworthy vehicle, meaning it can't be driven on the road. Puts the responsibility straight back on the customer.

You are absolutely correct about the liabilities involved. That said, I have a tire with a puncture in pretty much the same spot and I just plugged it... three years with no issues.

As the technician, you did your job. You evaluated the situation and gave proper recommendations and remedies (irreparable, replace tire) for the situation. The SHOP should have refused the repair, knowing the dangers. But they didn't, putting you in a position of refusing or performing the best possible repair. If you logged the issue, your professional objections and proper remedies, you've done what you can. You've got a job to keep and bills to pay like the rest of us. They sign the waiver, they take the risks. Regardless of what could or does happen, you can keep a clear conscience knowing you did the best repair possible.