This high-energy video from Temkin Group provides rich insights into why customer experience is so important. And it shares a secret or two along the way...
Hi Temkin Group. I'm a #customerexperience advocate, trainer, consultant, and speaker in the Philippines and when I came across this video of yours, I thought the insights here my trainees would appreciate and benefit from even if the data are from your country. Generally, it's pretty much the same anywhere after all. Anyhow, would you mind if I download this and show this at one of my upcoming public seminars on Customer Experience? I know you made it public here on RU-vid and most likely, downloadable without your knowledge but I would still like to get your permission as it's obviously your company's property. Please let me know if you approve or not. Thanks! Oh, and great video by the way.
Is it possible to get a link to the source of the chart at the beginning of the video? I'd like to cite this study in my master's thesis, but I believe you only sell it..
