CUSTOMER HAD THE AUDACITY TO CONTACT ME AFTER FIRING ME! 

You had me worried for a second. I'm glad you didn't take him back. You can't abuse people and then turn around and think they are going to help you. You handled that perfectly!

Like I posted last week he would want you back when he could not find anyone else to cut his grass.

Love your videos and congratulations on the continued success of your business! Kudos to you for your response to the customer who fired you then wanted you to come back- you were professional and courteous (more than he was to you) and you stuck to your guns. Nicely done!

Shawn, your response to the EX costumer was awsome. I had to laugh so hard. 🤣 I figured he would want your service back , BUT I thought he would at least apologize to you. Oh well , his loss!

I was pretty sure that the guy that fired you would call back, I could have bet money on it....good for you for sayin' Noooo 😆

The customer who fired you sure is into himself..to say put me back on your list..at least call you personally and apologize for being a a___. Then ask to cut his lawn again. You do amazing job cutting all clients grass..and rain and emergencies come up for everyone…..hope he never has one.

Glad y’all made progress on your route’s. The weather hasn’t been very cooperative lately. Shawn I had a feeling that rude customer, was going to call y’all back. You wasted time trying to accommodate,& went above,& beyond for this customer. I gotta admit, it was very satisfying when you cut them loose. Onward,& upward SLC! Enjoy your evening, stay safe, healthy, happy, productive,& blessed.💯❤️👍🏾💜🙋🏽‍♀️✝️🙏🏾🇺🇸

I once had a plow customer that refused to pay his bill. I eventually got the State Police involved to get my money, which I did in August. The guy called me up to see if I was going to plow for him again the upcoming season. That was a hard no. LOL

So what did he reply back after you sent him that information to him, was he quiet then??😆😆😆😆😆😎🚜🚜🤣😂🤣

seat belt

I knew that just as sure as God makes little green apples that the customer was going to call back. Sometimes karma turns around and takes that big huge bite out of your butt. I hope he is not someone's supervisor. I would hate to have to work for someone like that.

You guy's are professionals and you do an awesome job!! If they want their yard done right then Spencer Lawn Care is top notch!!! 👍😁 Great video guys!! 🤗 ❤️

Tq chase him down for kicking your cone flip over😅

Don't know if I would have been able to handle that ex-customer situation in the same manner as you. I would have had to be a little more biting and passive-aggressive. I don't take kindly to people who behave like that. Can't imagine ever treating a company or any person for that matter like he treated you. Hopefully he God can help him with more patience and learn how to properly treat folks.

Do you weed and feed? Or does client. This year that grass look horrendous?

What’s your first impressions on those Ballard blades? I’m holding off getting them till your final review video on them. I’m also gonna get some of that cleaner and a Darwin’s grip as well. I’m also gonna be getting an echo combi unit with edger attachment, my spare combi weed eater bit the dust, so I’m gonna replace it with the echo. I have the echo srm-225 and I like it a lot.

Good days work. Some people I swear, him telling you to go ahead and mow, shows he has no respect for people and no remorse for the way he treated you just the other day. Take care SLC and family!

I had a similar issue with a client that demanded I come out after a heavy rain and mow I just stated that I won’t risk rutting up the yard so I’m sorry but I will be out next Friday as per usual she fired me and then came crawling back nope not happening I filled her spot with a commercial as well

At 22:48.... Isn't that the property you trained TQ on? Looks familiar.

I wonder if that company could post a notice by the time clocks asking the employees not to back up so far that they are covering the grass, to make it a little easier on you guys? Your probably not there on the same day every week… but just a thought. A little cooperation and consideration goes a long way these days.

All you had to say was "I'm sorry based on last week's communication we can't service you" keep it short and simple.

I totally agree with your logic regarding starting with a perimeter cut. Someone with lots of experience like yourself knows exactly where a machine can and can't reach.

When do you find time to mow your own yard

I hope you told him that you filled his spot, You don’t need customers like that.

Rubbing alcohol will take that off too

Hey guys. Sometimes in order to deal with a jerk you have to come back hard and back your hand. As to unloading your gear every day, as a retired city cop (33 years), every barrier you can put between your stuff and the Adam Henry’s out there is worth doing. Good job. Now, explain why I am watching you mow lawns while someone else is mowing mine? Anyway, I’ll be hitting you up for some merchandise as soon as my SS check comes in. LOL THANKS FOR DOING WHAT YOU DO.

What happened to the building at the property? Is that still in the works?

Well, now that you got the highly important job of getting the tape off of the truck, everything is downhill from here...lol. Hope and pray that the remainder of your week is productive.

The outdoor mouse traps usually have a brick in them to keep them in place.

Good evening Spencer's so glad to see you today and have an awesome job mowing

I have a question I hope you can answer: I work a full time job and do lawn care on the weekends. How many jobs you typically do in a day? I ask because I did three jobs this last Saturday and two jobs on Sunday and I’m hurtin for certain! How do you guys do it? Sincerely, Sore in Massachusetts

Dude was talking like he was entitled. I don't blame you for telling him no. LOL

Chain wasn't gold but your new toro mower has gold 😂

Can yall let us know how long the gold blades last before you change em please

With the weather being what it is (raining a few days every week) and lawncare companies struggling to add reliable workers, homeowners need to be more understanding and above all else GRATEFUL to even be on a mowing route. My lawn guy is dealing with these same issues here in East TN - but like you two, he's worth WAITING for!

NEVER PUT HEADLIGHTS ON YOUR MOWER. THE SUN GOES DOWN FOR REASON! ITS TIME TO GO HOME. I do like your yellow strobe lights.

I love watching you guys and you’re beautiful real family ,I’m hooked on your show just love it!!!♥️🤗

I'm realizing all the work it takes to do a good job of mowing a yard with sharp blades makes a BIG difference. I'll say it again, Spencer Team make it look so easy ❣️ As always be safe and praying for family and friends 🙏🙏🙏

I am thinking about adding a Sthil fs 94r alone with my echo 2620 would y’all recommend it over the fs131r

Another good video

No, Spencer-- you are NOT coming off as a jerk. I would have done the same. He treated you very disrespectfully and denigrated you. I would not do business with this jerk either. You are allowed to feel the way you do--any other lawn service would have dropped him also. Let him go and whistle in the wind and get stuffed! I live in Minneapolis, MN, USA, and we have many car jackings and trailer thefts and it is so bad when they steal all of the tools with trailer. You are right to secure your trailer with a hitch lock or whatever you have because it is getting to be so bad. They will steal anything.

I'm loving the springtime/summer weather. My legs and shoulders have lost their stamina, but by August I'll be in good shape 🙂 The man who cancelled you last week, called you this week...I'm guessing he's discovered a pricing difference...or whoever he found - if he found - didn't do the job as well as you guys. But no, don't go back. If he's "that kind of customer", let a different company have him. Sad he's that way, but it's on him.

Not even safe from thieves behind a locked fence. Even rental storage buildings with RV, boat outside parking in a fenced, with security cameras is not secure.

I Laughed. Sean you are funny. That black box is a rat trap. You both do great work. Yup. In life it is true. You don't know what you got until it is gone. You did the right stuff.

A bad apple 🍎 falls of the tree you don’t pick it back up thinks it’s things will go back like normal. That one rotten apple in the batch needs to be taken out forever. You don’t need a bad apple to pay your bills you have more good customers who appreciate your work.

Sean put a hidden kill switch on your truck and put an alarm on the trailer or camera system that will alert you of any motion. Then send the dog out first and then you come out armed. You park your trailer at your home. You have no excuse for not getting an enclosed trailer, I am not trying to break your balls. You are wasting time and energy dickey docking around with unloading every day. As you get older your time becomes more valuable. Maybe fence in your yard and park your trailer there with a nice guard dog. I have been doing this for over 40 years and a police officer for over 30 years, I know what I am talking about. Buy an enclosed trailer and take the necessary steps to protect it. Trust me once you do that you will never go back to an open trailer. Good luck to you and tq.

Your customer was right I all was when a customer left me and then asked me to put them back on because it did not work out with the other mower guy would take them back and say no problem, It was ok with me. YOU ARE A (fill in the blank)

That's one of the reasons why I went to all residential homes, I hated picking up garbage bc every week you go back it's back again.

Alway do two wide on my first pass and then weed whack and blow and then cut and bag if the lawn is over 6-7 days of growth JD 652 r stand on is become my favorite mower and I have been scag for like lol

Texted a client 5 times to get paid no answer. Finally got paid. Put her on a weekly payment plan instead of monthly. Mowed her a few days ago now she ghosted me. I'm going to wait till she contacts me when her lawn is long ask to get paid what is owed. Get paid. Then ghost her myself when the lawn is overgrown. 😅

😢😢 Ya so I do mowing in Ny And I hired a man to help. He told me the pitchfork was too heavy any quit.😂😂

I find it ironic you're servicing a job with Toro directly across from a John Deere property 😂

Thats right Shawn she fired you so you don't need her npw let her do it herself

They used duct tape to hold your back window from sliding down? I would be pissed! That stuff can and has peeled paint

Swallow some pride and add the customer back plus 25% for the second chance price.

Sean for homeowners accounts you tell them I am not the guy for you, get your toro out. Now for a commercial account, you kiss their backside if they are paying the money. I don't even cut homeowners they are too much of a pain in the ass.

@6:44 to that former customer- you were warned you goof. they told you they could have done it today. but nooooope. This is what happens when you get all sister betty lou better than you. good luck finding anyone else to accommodate you. especially if they watch this channel and see the way you treated the Spencers. *slow clap* yeah you need to watch out for your stuff nowadays, and it's gettin worse. smh

When you can, build something you can drive into for storage at night: trailer and truck. It will save a lot of time.

Sounds like he has anger issues.

Is there a benefit to not having the guard on the weed wacker? I am thinking it helps you get into smaller spaces. Just curious.

Have had customers complain about price only twice in 30yrs, told them that the last service will be a no charge and that they can get another company, both tried to get me back but that ship had sailed.

Do you find it easier without shields on the wackers

Ha ha you’re starting to get like us vets sometimes these customers will irritate you i usually get rid of those people who call after every cut I just tell them to get someone else no need for those assholes. “ can’t please everyone “

Hey. Buddy. I know u have that grass flap on the toro, I wanted to asking if it clumps a lot and if its worth it

It may be easier to collect garbage while riding the mower but it is also lazier. That is the problem now a days, people are being way to lazy.

There was another mower on that side as you went up to blow off (11:37?) It was nice of you to blow it because you thought it was you.

So I noticed something that must be an Ohio thing....... you don't strap down your mowers? It's surprising to me because in NY, that's likely to get you a ticket for driving with an unsecured load!

That grass wasn’t that long and not a true test for those blades. There are better blades on the market that are not Ballard that I’d rather purchase since I don’t wish to give Ballard any business.

You did the right thing Shawn by dropping that customer cause he was being a jerk

When you move to your new house are you going to set it up so that you can just buy GM and leave the trailer loaded I just have to go to it come out in the morning? Not sure how your garage is going to be set up but it would almost be nice to be able to drive-thru

Also when are you guys building your new shop again??? 😊😊😊

Come on Shawn give man a chance lol I do commercial cleaning they fire me no problem they call me back no problem oh yea price goes up fire me again call me by price going to double

Ballard does not carry the gold blades for my mower maybe in the future

On the 15th of may I'm graduating 8th grade

I figured he was going to ask you to come back. It seems like they always do.

Ballard gold blades, please have them get them for a pro z 700 cub cadet.

I new he was going to call u back. He been to quick to get mad and u try to work with him.

I like music right before the first hyper speed as your trimming. Who is it?

You can’t beat commercial toro mowers. Best investment I ever made.

Great response to the disrespectful customer

Ohio has just as many dandelions as Texas......sorry!

You guys simply do amazing work on these properties!! It is very relaxing and satisfying watching you guys clean up your clients properties! Keep up the great work!

Have y’all announced when the giveaway mower will be given away?

Yes I wouldn't deal with that kind of customer either lol

I seen that a lot here in South Florida when I used to do lawn service in closed trailer

You forgot to mention the dump truck last video.

That's a guy you will not keep happy cut him lose good call

Hey I see the lil white dog what happened to the lil brown dog

Enjoyed the video have a day love from TEXAS

Sounds like you need to get a second trash bucket 🤪

Why do you not have guards on your trimmers?

You don't need customers like that

I have padlocks on all of my hitches

No narrow gate mowers in your fleet?

Forgot to get trash bag off old mower??

Wouldn’t have even responded!

Good work guys stay safe out there

sean changed ear protection????

I feel you! Glad you held tough!

The customer is "NOT" always right. Good for you not taking him back. I think most people wouldn't. You can be nice, but doesn't mean you have to accept or put up with some peoples bs.