Customer Service English Expressions for Handling Angry Customers 

Sounds like something an amazon customer would do lmao

@@matthieuratrimoson3271 as a csa who work for amazon chat support I feel bad 😞

Totally feel you 🥺

Yes. In my country , totally like that them hiring you but bullied you because you are a newbie. Everything must self learned it totally frustrated. Totally lack and worst of treatment for the employees and for the customers.

It happened with me last week

These days, customer service RARELY "stay with customers til the issue is resolved"...they usually pass it off to the next person and they you start all over again.

"... and will stay with you until the issue is resolved". Is that a threat? (kiddinggg)

Sir , It's with A heart full of appreciation & gratitude that I would like to be in conversation with you . Your presentation is marvelous & pronunciations are easily intelligible by even non- native speakers .The expressions you have mentioned & tone with which you have delivered are going to be extremely useful in pacifying the angry customers . But the word you have used SYMPATHY literally means to feel the same way & EMPATHY means to feel the emotions & expectations but without getting involved .I think empathy is prefered in professional communication, I suppose . However , this doesn't belittle the usefulness of the video , anyway . With good wishes & regards . Vishwas Gatne Pune India

I guess Im randomly asking but does any of you know of a method to log back into an Instagram account? I was stupid forgot my account password. I would appreciate any tricks you can offer me

However instead of but

I appreciate your honesty. I agree. Not for everyone. And those who do it well deserve respect.

Ohy God, so sorry, I hope you feel well now. First your health

For those and other reasons, they look for people that English is their second language, because bilinguals are less sensitive to mood changes in their second one. In my case, when a customer is yelling at me that makes me laugh. But if someone is yelling at me in Spanish well the situation is different you know

What if you're too empathetic..? I have that problem.

@@lamppuu1 I guess there can be a limit to being empathetic! Lol

@@lorishu48103 Absolutely! 🤗👍🏾👌🏾

I agree with you man

Agree

@@joseluisrosarioministry3961 po

His english is amazing to understand!

Cloud English I wish you could have more AER (acknowledge, empathy, reassurance) phrases.. also more statements to calm an irrate customer. Thank you for this video, btw :)

Lovely Juan thanks for the request. I’ll build it into the course.

How to pacify upset customers and assurance.. building trust thank u for this vid this is ver helpful

Very good suggestion. Thank you!

I'd love you to make a video with examples of calls and how to handle different types of customers. Thanks for your videos.

Tend to agree

It is empathy not sympathy

Rather have both

Exactly,sympathy is just like you only know the cx's concern,while empathy you care the cx's concern

He said sympathy and gave the definition for empathy.

I discussed this question in the full course as well. Actually, it can feel condescending if said without the right degree of genuine empathy.

and what are those other best options?

some of them want you to create magic

I totally agree with u guys.

I feel you.

Your company sets you up to fail the customer by not allowing you to actually resolve issues.

Some of the americans especially those old man/woman is a fucking dumbshit even though you did everything.

How did it go?

That's exactly what I am thinking as well :D Hahahaha

Thank you!