CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE!

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CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE! Learn how to excel at Customer Service with Richard McMunn of: www.how2become... #customerservice #customersatisfaction #customerservices #training #trainingcourses
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DOWNLOAD THE SLIDES AND COURSE MATERIALS:
www.how2become...
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CUSTOMER SERVICE TRAINING COURSE CONTENTS
SECTION 1: The Definition of Great Customer Service. 04:00
SECTION 2: The Importance of Excellent Customer Service. 06:19
SECTION 3: 5 Essential Elements of Great Customer Service. 09:06
SECTION 4: 5 Things to ‘NEVER SAY’ to Customers. 17:22
SECTION 5: 7 ‘Powerful Things’ to Say to Customers. 18:37
SECTION 6: How to Deal with Customer Complaints. 21:52
SECTION 7: L.A.S.T Method for Customer Complaints. 26:04
SECTION 8: Test Your Customer Service Knowledge! 26:53
SECTION 9: Customer Service Interview Questions & Answers. 35:04
SECTION 10: How to Download the Course Materials. 41:05
CUSTOMER SERVICE INTERVIEW QUESTIONS AND ANSWERS TRAINING VIDEO • CUSTOMER SERVICE Inter...
WATCH ME PASS A CUSTOMER SERVICES JOB INTERVIEW • CUSTOMER SERVICE INTER...
FREE JOB INTERVIEW TRAINING COURSE: www.how2become...
HOW TO PASS A JOB INTERVIEW • INTERVIEW QUESTIONS & ...
LAST MINUTE INTERVIEW PREP • LAST-MINUTE INTERVIEW ...
BEST ANSWERS to Interview Questions: • DESCRIBE YOURSELF IN 3...
How To Introduce Yourself In An Interview! (The BEST ANSWER!) • How To Introduce Yours...
10 GREAT THINGS TO SAY IN AN INTERVIEW: • 10 ‘GREAT THINGS TO SA...
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
/ richard-mcmunn-coach
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DOWNLOAD THE SLIDES AND COURSE MATERIALS:
www.how2become...
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Опубликовано:

7 сен 2024

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Комментарии : 1 тыс.

@CareerVidz 4 месяца назад

DOWNLOAD THE CUSTOMER SERVICE TRAINING COURSE MATERIALS >>> www.how2become.com/ultimate-customer-service-training-course/ WATCH ME PASS A CUSTOMER SERVICE INTERVIEW: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-a99gQn9pkOM.htmlsi=JiyiQonzrSO87-I_

@naturelover_0003 4 месяца назад

I always see that all your video and sharing all of friends for your videos because you uploaded best' of knowledge videos 📷🎉

@calvinemarimu322 2 месяца назад

I definitely scored 10/10

@gracebab 2 месяца назад

I got 7/10 I’m a kid 👦

@ifeanyiobinaso4336 11 дней назад

DOWNLOAD THE CUSTOMER SERVICE TRAINING COURSE MATERIALS >>> WATCH ME PASS A CUSTOMER SERVICE INTERVIEW:

@roselleorsuasacla6729 4 месяца назад

Thank you so much for making this video, it is very helpful now I have all the ideas to start my career in customer service industry. God bless you 😇

@CareerVidz 4 месяца назад

You're most welcome! I wish you all the best in your career! :)

@nancymoraa3394 4 месяца назад

Just what I was waiting for

@CareerVidz 4 месяца назад

Thank you. I’m very pleased you find it useful.

@thecrypto5340 18 дней назад

Thank you so much. I’m working in customer service as a German and English speaker. I recently started my training and I’m in a probation period. Hopefully I can pass.

@CareerVidz 18 дней назад

Wonderful! This is great news! I wish you all the best in your new role! :) I have put this video together for you to help you in your new role: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-znku_lZ8mA4.html Please would you SUBSCRIBE to my channel. I'd very much appreciate your support. Thank you! Richard 🙏

@nickyashton9146 4 месяца назад

Your videos are the most informative online . Thankyou for your time and effort in creating great educational content.

@CareerVidz 4 месяца назад

My pleasure! I wish you all the best in your career! :) Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@ruthalilu2880 3 месяца назад

Thank you wo much for not holding back, this is great start

@CareerVidz 3 месяца назад

Glad you liked it! Do you have an interview coming up? :)

@beritataderera484 4 месяца назад

Thank you so much for the videos that are valuable.

@CareerVidz 4 месяца назад

You're welcome!

@maryadebambo6890 3 месяца назад

Clear voice and such a brilliant way of teaching 😊. Thank you

@CareerVidz 3 месяца назад

You're very welcome! ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-1bG36FRi9SE.htmlsi=uKmYpYoCik8LJwMb

@ozlemozz 4 месяца назад

Thank you verg much🙏🏻

@CareerVidz 4 месяца назад

You are very welcome

@evil-blade3 3 месяца назад

Thanks for the customer service I’ll be back to this channel soon😂

@CareerVidz 3 месяца назад

I hope it was helpful! :)

@shaheen0505 4 месяца назад

How do you explain the gap in resume (say 6 months) which actually is the time you took to land the current job interview? (because it’s impossible to get a job within a month of leaving a job)

@CareerVidz 4 месяца назад

That’s fine… that’s not a gap in employment. Just say, if they ask, that you’ve been searching for the right job. Good luck! 🤞🏻

@CareerVidz 4 месяца назад

I have this to help: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-xJ2ZXW4jcBc.htmlfeature=shared

@IAMBlessed811 4 месяца назад

@@CareerVidzthanks 🧞‍♂️Genial 🙏🏻

@Flowers4661 2 месяца назад

Very knowledge packed and easy to understand, wonderful. Thanks so very much.

@CareerVidz 2 месяца назад

You're most welcome! When's your interview? :)

@matildaattram6334 4 месяца назад

I scored 10 out of 10

@CareerVidz 4 месяца назад

AWESOME! Well done... that is great news :)

@Stephanie.eubanks 4 месяца назад

Thank you! This was a very helpful video. 👍🏼

@CareerVidz 4 месяца назад

You're most welcome!

@ForbiddenFrights 4 месяца назад

Thanks for the course. It is really helpful.

@CareerVidz 4 месяца назад

You're most welcome! I wish you all the best in your career! :) Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@Amii_Thiane 3 месяца назад

I have an interview in a few days, thank you so much I got 9/10 because the last question confused me, but overall I feel confident.

@CareerVidz 3 месяца назад

Here are some great customer service interview questions I recommend you prepare for: 1. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-Dxlj0asjE4w.html 2. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-90vBHUlTxh4.html 3. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-YY7NFNMiQN4.html Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@mrtrendy148 7 дней назад

How did it go broda

@Syexalexman 10 дней назад

I appreciate you for the big knowledge I got from this video thank you sir

@CareerVidz 10 дней назад

You're most welcome! I wish you all the best in your career! :)

@Afiaowo Месяц назад

My interview and test is coming up on Monday 19th, wish me Luck. Thank you so much for this video.

@CareerVidz Месяц назад

Best of luck! You've got this!

@mrtrendy148 7 дней назад

How was it

@gracebab 2 месяца назад

Great help you know my company is listening to this I love it

@CareerVidz 2 месяца назад

Glad to hear it! :) Please would you SUBSCRIBE to my channel. I'd very much appreciate your support. Thank you! Richard 🙏

@queenbee9109 27 дней назад

Yayy! I got 10/10 thanks to your great customer service training!

@CareerVidz 27 дней назад

Great to hear!

@Clajc2011 2 месяца назад

Excellent video!!! thanks

@CareerVidz 2 месяца назад

You're most welcome! I hope it helps!

@gracejana7600 3 дня назад

Question 1: A Question 2: Customer Relationship Management Question 3: C Question 4: B Question 5: C Question 6: L.A.S.T Question 7: B Question 8: B Question 9: C Question 10: D

@CareerVidz 2 дня назад

Great job! :)

@user-tu9hc8hk5e 3 месяца назад

This was absolutely lovely, quite informative. Number 1 was tricky. Why shouldn't one respond As soon as possible?

@CareerVidz 2 месяца назад

Glad you liked it! :)

@hilyawan2116 Месяц назад

thank you i hope i do well on my interview soon

@CareerVidz Месяц назад

You're welcome!

@josefinadelacruz3234 3 месяца назад

Excellent course, thanks, ❤🙏

@CareerVidz 3 месяца назад

Glad it helps! Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@akshit.0126 4 месяца назад

Hi Richard, I hope you are doing well!! For the last 6 years, I have been working as a freelancer, but last week, when I gave an interview at the company, the HR told me it would not count, so you now have complete 6 year gap. And she rejected ..I am very worried about what to say and what to do now in the interview .I request you to please help and guide me. I will be waiting for your reply. Thank you 🙏

@CareerVidz 4 месяца назад

Whenever possible, quantify your freelance work achievements with specifics like revenue growth, client retention rates, or project scales to clearly demonstrate your impact. Prepare a compelling narrative that explains your freelance journey as a strategic choice that enhanced your skills, aligning them with the job you're applying for.

@akshit.0126 4 месяца назад

@@CareerVidzThank you soo much for your help and guidance 🙏☺️

@marybabatunde522 Месяц назад

AACBCDBBCD I scored 10/10

@zumasaga8945 3 месяца назад

Thank i get more knowledge about this God bless

@CareerVidz 3 месяца назад

Glad it was helpful!

@LOVEOGBONNAYA-v7w 22 дня назад

This is very impactful. Thank you Sir. I got 10/10

@CareerVidz 21 день назад

Fantastic! Great job! :) Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@chiomaukanwoke8895 2 месяца назад

Thank you for being a customer of MOD EDUCATION

@CareerVidz 2 месяца назад

I hope the content helps :)

@aladesiunsefunmi615 4 месяца назад

I love the tutorial 😊😊😊

@CareerVidz 4 месяца назад

Glad to hear it! :)

@MichaelvlogsT 23 дня назад

I have a customer service interview 19th hopefully i do well ill let you know if i pass with this information

@CareerVidz 23 дня назад

@TanMalya 4 месяца назад

Question 8-B

@CareerVidz 4 месяца назад

Fantastic! :)

@amosgitau2536 Месяц назад

10/10 buddy

@CareerVidz Месяц назад

Thank you 🙏🏻

@user-qq6lr5wr4q 3 месяца назад

Hallo, I'm very new into this. I'm a guy 20 year's old. I love social works, interacting with people, like i feel CS is the best choice for me. Can you please tell me if i learn this whole course, will that make me able to get a job in high fancy companies?! And btw I got 10/10 🎉😊

@CareerVidz 3 месяца назад

Well done! Yes, this course will really help. Highlight your exceptional communication skills, experience in high-end customer service, and ability to handle demanding clients gracefully. Showcase problem-solving abilities, attention to detail, and commitment to providing a luxurious customer experience. Emphasise professionalism, reliability, and a client-focused attitude.

@AziAB-z4y Месяц назад

How you convince the hiring manager to choose you over another candidate who has exact same job experience as the advertised job? I need to change my field but recently the interview feedback was we loved you but other person had the exact same background we advertised for

@CareerVidz Месяц назад

What role is this for? :)

@elizabethkwakye4083 4 месяца назад

Scored all i really enjoyed the video thank you

@CareerVidz 4 месяца назад

Glad you enjoyed it! I hope it helps! :)

@laurittaumeh2717 5 дней назад

1. A 2. A 3. C 4. B 5. C 6. D 7. B 8. B 9. C 10. D Thanks @CareerVidz. I scored 10/10

@CareerVidz 5 дней назад

Fantastic! Great job! 😄

@KPCONEXÃOREMOTA 4 месяца назад

Thank you!

@CareerVidz 4 месяца назад

You're welcome! Take a look at this next, it’ll help you even more: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-7CRgSX9LX3E.htmlfeature=shared Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@shaikhtanzil4590 6 дней назад

I scored 8 out of 10... ❤

@CareerVidz 6 дней назад

Great job! :)

@RainbowDarts Месяц назад

Appreciate the knowledge 🌸✨️

@CareerVidz Месяц назад

You are so welcome!

@MkBellz Месяц назад

Thank you so much sir

@CareerVidz Месяц назад

You're most welcome! :)

@MkBellz Месяц назад

@@CareerVidz I wish if you can help to get a job….

@MkBellz Месяц назад

@@CareerVidz I don’t have any certificate but I’ve experience’s

@meerasurendranathan5653 2 месяца назад

Hello sir,thank you for the helpful video 👍. I scored 10 out of 10… Unexpectedly i found this video today.. anyway its very useful for me.🤝🙏

@CareerVidz 2 месяца назад

Well done! I wish you all the best in your career!

@hawaaden4640 4 месяца назад

Thank you sir for sharing important lesson i have gotten 8/10

@CareerVidz 4 месяца назад

Well done! I am glad it has helped! Are you currently in a CS role? :)

@hawaaden4640 4 месяца назад

Yes I have a business I learned from your lesson very important and beneficiary for my business thank u again and again 🙏

@atalisamuel322 3 месяца назад

Thank you sir

@CareerVidz 3 месяца назад

You're most welcome! When's your interview? :)

@samuelannorboahen7619 12 дней назад

1. B, 2. A, 3. C, 4. B, 5. B, 6. D, 7. B, 8. B, 9. C, 10. A

@CareerVidz 12 дней назад

Great job!

@giftosaretin3149 Месяц назад

9 out of 10

@CareerVidz Месяц назад

Great job! Well done! :)

@Debrie898 12 дней назад

customer relationship management

@CareerVidz 11 дней назад

I hope the video was helpful! :)

@victoriamaggiolo 4 месяца назад

🙋🏻‍♀️ 9/10 I didn't remember the acronym, thank you very much, sir.

@CareerVidz 4 месяца назад

Well done! That’s a great score 👌

@CareerVidz 4 месяца назад

Great job! :)

@roselleorsuasacla6729 4 месяца назад

Yeiii 10/10, your video is very brief 👌❤️

@CareerVidz 4 месяца назад

I hope it was helpful!

@raiahquin5678 Месяц назад

Scored 10 out of 10 😊🎉

@CareerVidz Месяц назад

Great job! :)

@TanMalya 4 месяца назад

Question 6- D

@CareerVidz 4 месяца назад

Brilliant! :)

@TanMalya 4 месяца назад

Question 4 B

@CareerVidz 4 месяца назад

Great!

@moezmedia98 3 месяца назад

A, A, C, B, C, D, B, B, C, D respectively 10/10

@CareerVidz 3 месяца назад

Fantastic! Great job! :) If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@chinwe6068 7 дней назад

Please how can you help us get certification?

@CareerVidz 7 дней назад

Please could you clarify what you mean? :)

@chiomaukanwoke8895 2 месяца назад

Putting the on hold indefinitely (B)

@CareerVidz 2 месяца назад

Do you have an interview coming up?

@TanMalya 4 месяца назад

Question 5- C

@CareerVidz 4 месяца назад

Brilliant!

@TanMalya 4 месяца назад

Question 10-D

@CareerVidz 4 месяца назад

Well done!

@user-of3he5bp1d Месяц назад

8 out of 10

@CareerVidz Месяц назад

Great job!

@empowermentwithjoy Месяц назад

I got 9 correct🎉🎉🎉🎉 Is this course worldwide ?

@CareerVidz Месяц назад

Yes it is! :)

@Nahumaira92 4 месяца назад

This course is very insightful 😂

@CareerVidz 4 месяца назад

Glad you think so! :)

@akinyiomollo 18 дней назад

I scored 10/10

@CareerVidz 18 дней назад

WELL DONE!

@preciousechezu879 Месяц назад

Q1. A Q2. A Q3. C Q4. B Q5: C Q6. D Q7. B Q8. B Q9. C Q10. D

@CareerVidz Месяц назад

Great job! :)

@Eesha-d6l 18 дней назад

2.A,3.C

@CareerVidz 18 дней назад

Well done!

@mirianosondu6558 5 дней назад

Q10 D

@CareerVidz 5 дней назад

Great job!

@chiomaukanwoke8895 2 месяца назад

To gathering insight and improve service (B)

@CareerVidz 2 месяца назад

Great! :)

@paularedmond3523 3 месяца назад

10 out of 10

@CareerVidz 3 месяца назад

Do you have an interview coming up? :)

@tainamorales7492 3 месяца назад

10/10 😊

@tainamorales7492 3 месяца назад

Good job!

@CareerVidz 3 месяца назад

WELL DONE!

@antonellabernardi9003 25 дней назад

I got 10 !!!

@CareerVidz 25 дней назад

Fantastic!

@user-ld1ny2zh1s 2 месяца назад

9/10. Good video

@CareerVidz 2 месяца назад

Great job! When's your interview? :)

@obinnac7620 Месяц назад

I score 10/10

@CareerVidz 29 дней назад

Fantastic! :)

@ajrajput05 12 дней назад

I socred 10 out of 10😊

@CareerVidz 12 дней назад

Fantastic! :)

@onolinaboakye2215 2 месяца назад

Q1. D Q2. A Q3. C Q4. B Q5. C Q6. D Q7. B Q8. B Q9. C Q10. D

@CareerVidz 2 месяца назад

Great job!

@Funnnyvideo57 3 месяца назад

How will I get a certificate

@CareerVidz 3 месяца назад

It is included in your pack, if you have any problems feel free to contact info@how2become.com :)

@annaalemu7736 3 месяца назад

Q3 C

@CareerVidz 3 месяца назад

Great!

@user-tu9ih5ck9c 4 месяца назад

10 out of ten 😊

@CareerVidz 4 месяца назад

Well done! Great score!

@jumokefasaye4215 3 месяца назад

I got 10 out of 10.

@CareerVidz 3 месяца назад

Fantastic! :)

@airatfajinmi9208 3 месяца назад

Q3. C

@CareerVidz 3 месяца назад

Great! :)

@amirshafi3771 4 месяца назад

Super duper Stuff

@CareerVidz 4 месяца назад

Glad you think so! I hope it helps!

@zumasaga8945 3 месяца назад

Q 4 is B

@CareerVidz 3 месяца назад

Brilliant!

@KanchanRay8 3 месяца назад

I need customer service certificate

@CareerVidz 3 месяца назад

I hope the video helps! :)

@mirianosondu6558 5 дней назад

Q8 B

@CareerVidz 5 дней назад

Well done!

@airatfajinmi9208 3 месяца назад

Q4. B

@CareerVidz 3 месяца назад

Great! :)

@chiomaukanwoke8895 2 месяца назад

Active listening (B)

@CareerVidz 2 месяца назад

Great!

@chiomaukanwoke8895 2 месяца назад

Less traffic to the company website (D)

@CareerVidz 2 месяца назад

I hope the content helps :)

@gaironiesasmith7326 16 дней назад

A A C B C D B B C D. 🎉🎉 10/10

@CareerVidz 16 дней назад

Great job! :) If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@annaalemu7736 3 месяца назад

i scored 10/10

@CareerVidz 3 месяца назад

WELL DONE!

@IAMBlessed811 4 месяца назад

Audios don’t work!and Certificate is for April 2026?

@CareerVidz 4 месяца назад

Thanks for your purchase! Please can you drop me an email at info@how2become.com so I can locate your account and resolve this ASAP for you :)

@nukadoris5441 4 месяца назад

Q10. D

@CareerVidz 4 месяца назад

Brilliant!

@englishwithpeco 3 месяца назад

Soon possible

@CareerVidz 3 месяца назад

I hope the video helps! :)

@essienedith169 4 месяца назад

1. 7houh 2. B 3. C 4. B 5. C 6. D 7. B 8. B 9. C 10. B

@CareerVidz 4 месяца назад

I hope it was helpful! :)

@zumasaga8945 3 месяца назад

Q8 is D

@CareerVidz 3 месяца назад

Great!

@aanuoluwapoodusanya7425 23 дня назад

I got 10 out of 10

@CareerVidz 22 дня назад

Fantastic!

@AlettaWeeks 26 дней назад

1.d 2.a 3.c 4.b 5.c 6.c 7.b 8.b 9.c 10.d

@CareerVidz 26 дней назад

Great!

@nafisahmumtazah4970 11 дней назад

1. A 2. A 3. C 4. B 5. C 6. C 7. B 8. B 9. C 10. D

@CareerVidz 10 дней назад

Great job! :)

@zumasaga8945 3 месяца назад

Q5 is B

@CareerVidz 3 месяца назад

Super!

@ajoahamamensu6915 15 дней назад

I got 10/10

@CareerVidz 15 дней назад

Fantastic! Great job!

@zumasaga8945 3 месяца назад

Question 1 my answer is 24 hours

@CareerVidz 3 месяца назад

Great! I hope the video was helpful!

@mirianosondu6558 5 дней назад

B Active Listening

@CareerVidz 5 дней назад

Well done!

@TbrakeMiller Месяц назад

10/10

@CareerVidz Месяц назад

Fantastic! Good job! :)

@chelangatfaith4615 3 месяца назад

10out of 10

@CareerVidz 3 месяца назад

Fantastic! I hope the video was helpful! :)