In this video from one of the CxXchange Collaboration Groups, Divya Apte delves into the history and applications of artificial intelligence (AI) in the field of customer success.
She covers the origins of AI from the 1950s with Alan Turing's pioneering work, through the evolution of AI technologies like machine learning and large language models, up to the present day where AI tools like chatbots and generative AI are becoming integral to customer success practices.
Divya also discusses how to leverage AI for various stages of the customer journey, from evaluation to advocacy, and provides practical advice on using AI tools effectively, keeping an eye on current trends, and maintaining data privacy.
Lastly, she offers valuable resources for further learning and engagement with AI in customer success.
About CxXchange (formerly #CSOfficeHours)
CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success.
Post-sales includes Customer Success, Customer Support & Services, Onboarding & Implementation, Professional Services, Customer Marketing, Customer Education, and Revenue and CS Operations.
CxXchange started in March 2022 as #CSOfficeHours, a weekly virtual meetup for CS leaders, CSMs, and folks transitioning into CS. It has since grown to include a slack community, a book club, job search cohorts and mock interviews, and CS Leader and CSM Collaboration Groups.
Everyone is welcome. Come join us!
About Collaboration Groups
Collab Groups are self organized groups of 4-6 people who build their own agendas and meet at the frequency they decide. Think of these as accountability groups. Or a safe space to share ideas and dig into something.
We’ve organized them so that you can find others with common challenges and goals. That’s why we have a separate sign up process for CSMs and CS Leaders. We’ve also organized them around job searching, first 6 months in a role, or 6+ months in a role.
Sign up here (note: you must be a member of our Slack community to join a collaboration group - join our community through our website): www.thecxxchange.com/community
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4 июл 2024
