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I had the pleasure of working for Danny when we both had black hair. He absolutely set me on an amazing career trajectory managing restaurants, nightclubs in Lake Tahoe and ‘Living the Dream.’ I always refer to him as my mentor. Thank you Danny! (You too Tim:)
Awesome story, thanks for sharing. Just learned about him after looking into the Japanese hospitality concept of omotenashi - and kept seeing him come up. I plan to pick up his book eventually, the interview he did with Tony Robbins was great!
Lots of big takes-4 Quads, how to close a business well with respect and kindness, but I think Danny’s early experiences is key; TRAVEL and do it a lot! Much love.
7:50 Hospitality is the opposite of conflict (eg. being a lawyer). It's about bringing people together. 29:30 To really build your career you want to learn from the best - and to get your foot in the door to learn from the best you need to be willing to work for little to nothing. 38:30 5 Stakeholders - EMPLOYEES are #1. Think of them as volunteers with many options and opportunities. The only way to motivate volunteers is with a HIGHER PURPOSE (changing the world, what impact on the world & your community does your business have?) 51:50 Look for people who love to win and want to be a champion. God given talent and bloodlines is nothing without crazy hard work and training. What's the motivation behind what makes someone competitive?
I like assuming the best intentions of people. I have thought about it lately, and it's true. It's natural to make assumptions and negative ones because it's a natural bias. But this can limit perspective too, and we don't know for certain. Charitable assumptions/perspectives rather than defensive or self-centred ones are more likely to bring out the best in people and situations. I assume a lot when I get emails at work, and my own personal bias tries to fill in the gaps because the other person is not in front of me.
That's great! Assuming the best intentions of people can definitely lead to more positive and productive interactions. It's easy to fall into the trap of assuming negative intent, but by giving people the benefit of the doubt, we open ourselves up to more possibilities and can build better relationships.
Set clear goals: Define what you want to achieve and be specific about the outcome you desire. Develop a plan: Break down your goals into actionable steps and create a roadmap for how you will achieve them. Stay motivated: Stay focused on your goals and remind yourself why they are important to you. Celebrate small wins along the way to keep yourself motivated. Learn from failures: Failure is a natural part of the learning process. Use it as an opportunity to identify what went wrong, make adjustments, and try again. Take action: Once you have a plan, take action and start working towards your goals. Consistent effort and persistence are key to achieving success. Continuously improve: Stay open to feedback, learn from others, and continue to develop your skills and knowledge. Remember, winning is not just about the end result, but also about the journey and the personal growth that comes with it.
About the tipping "culture", this is something we had in France some times ago, now we're kind of done with it. The main problem with any system that relies on tips to pay anyone is that it's basically institutionalized begging... Here is a French video from the epoch when a lot of work was still relying on the "service", making people beg for their right to be paid with their client. You can see both points of view, very instructive: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-mlsqAnYLUnI.html
At 1:30, talking about eradicating the tipping system but not managing because then you are not allowed to take any tips at all: From a European/German perspective, that sounds crazy. Why not pay them a good base salary and let them keep the tips on top? I guess we (Germans) are in the group of "lousy" tippers abroad, because here you tip the server around 10%, if the service was good. But they get that money on top of a regular salary which was just lifted countrywide (you now have to pay a minimum salary).
