David Reed talks with members about Creating a Complete Business Continuity Plan 

CCNG member David Reed will kick off this Town Hall virtual event and will facilitate a discussion on Creating a Complete Business Continuity Plan (BCP):
The Business Need for a BCP
Possible Failure Areas: Internet, Physical Building, IVR Phone System, ---Supporting Software, Agent Availability
Multi-Location/Remote Agents
BCP Testing
BCP Communication Plan/Activation Strategy
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How to join? www.ccng.com/membership