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Dell XPS 9310 Stuck at logo Blinking 3 amber 6 white. What's Wrong? 

NorthridgeFix
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Phone: 818-668-7058
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Комментарии : 165   
@lazal3m
@lazal3m Год назад
Always make a backup first before erasing/programming a Flash Chip. In case your solution didn't work, you can revert back to the original firmware. Some firmware may contain Serial Numbers, Asset Control Tags and Windows license.
@x8jason8x
@x8jason8x Год назад
All windows machines have the OS license in the BIOS since the conversion to UEFI. Exceedingly rare to have anything come in that's older these days, at least for me.
@lazal3m
@lazal3m Год назад
​@@x8jason8x Yup. Since backup was not made, any chances of retrieving the OS license from the original BIOS and transferring it to the candidate firmware is gone. But the best way to go through this is to backup the original BIOS, then clean the ME Region from that as it has the highest percentage of working as opposed to an unverified dump from the web. In this case, more damage was actually done to the laptop and it is permanent since you cannot recover the already overwritten original BIOS firmware.
@MrGeneralScar
@MrGeneralScar Год назад
@@lazal3m The licence isnt stored in the BIOS, the identifying information, called DMI strings are), Windows reads these DMI strings and that causes Windows to activate if they find a match in the Microsoft Activation servers. All the BIOS needs is the appropriate DMI strings which usually include 3-5 values including model number and serial number programmed into them either using a DMI tool or in some cases the BIOS lets you add the values directly. I had a HP AIO come in the other day which was citing it didnt have correct DMI values (every value was blank), it needed a Model Name, Model number, machine Serial Number, a unique identifier for the model (check byte i think), and a mainboard serial number. We had 2 more of the same model in the store at the time, so we verified that both had the exact same SKU and looked in the BIOS for the unique identifier, saw they were the same on both units. I then added into the unit without any info its main unit model name, serial number, model number. I copied the check byte (i think it was called that) which was about 50 characters from one of the other units. I then after having opened its cover located the mainboard serial number printed on it which is different to the machine serial and entered that in. Once the values were accepted and the machine rebooted, the Windows 10 Home on the machine immediately activated using a digital license without troubleshooting or changing any keys. Typically so long as you have the ability to enter the DMI information into the new BIOS chip and you have the correct details to enter in, Windows activates no problem. Just depends on manufactuer if it needs a proprietary software utility or if it can be done directly in the BIOS menus. With most HPs I have found it can be done directly, but the section of the BIOS that allows it is only able to accept new values if it detects there is a value missing. Basically it tells you values are wrong or missing and offers the chance to reboot and enter a mode that allows you to enter data to those specific values. Entering wildly wrong values though tends to make it not POST without fully resetting the EC data. So if you dont know what they are, best to leave them blank until you know exactly what to type in. You have to do this every time you replace a mainboard in a system using the new digital activation system from Microsoft (basically every machine from Windows 8 onwards).
@SaiyedR
@SaiyedR Год назад
Yes all technician should know this.👍
@lazal3m
@lazal3m Год назад
@@MrGeneralScar thanks for explaining further! So the DMI string is the calculated product of model name & number, machine serial, mainboard serial, and check byte. This further complicates the repair process and chances are if you miss a character or typed in the wrong case, the resulting DMI might not even match anything stored in the activation server. You would have to re-program the flash chip again and do the same steps until it matches/activates successfully?
@Mr-Reending
@Mr-Reending Год назад
The repair was awesome but I noticed you didn't remove the battery first before removing the BIOS Chip.
@modbox9560
@modbox9560 Год назад
Same goes with apple phones replace the batt yourself or have a certified repair shop do it it will still fail startup boot message for the remaining life of phone cause certified apple has keys to punch into the hashes
@LtData2000
@LtData2000 Год назад
for Dell Laptops just be patient in Logo Screen. it can take a few minutes (no joke) for them to sit there just doing nothing after a bios update. so i guess if you reprogrammed the bios it could take as long.
@Dankish1809
@Dankish1809 Год назад
I have this exact same laptop I bought from eBay because it was cheap. Sometimes it does that and hangs at the dell xps logo. So what I do to fix it is take the battery connector off and hold the power button for10 seconds and without reconnecting the battery I use the power cable to turn it on. Once it turns on I switch it off and take off power cable and reconnect the battery and start the laptop. It works for a long time like 6 to 7 months then t happens again.
@tolyanoz
@tolyanoz Год назад
Did not notice the original BIOS dump was saved? There is a rule of thumb - always try to use original BIOS if possible. In your case I would try to clean ME region on the original dump first before messing up with dumps. If does not help, grab BIOS region from DELL Bios update and replace it in the original dump.
@afre3398
@afre3398 Год назад
To me it looked that the BIOS chip was blank and contain no data
@chihofung6860
@chihofung6860 Год назад
13:55 LED starts blinking amber when you put the laptop down.
@DaveRod831
@DaveRod831 Год назад
hey! you're right 😀
@IT10T
@IT10T Год назад
It was already blinking amber and white?
@dawn1berlitz
@dawn1berlitz Год назад
he did mention that the battery is faulty it could of been blinking because of the battery
@netmatrix75
@netmatrix75 Год назад
Well i would have removed the M.2 SSD. Reboot and try to get into BIOS setup page. If it passes, that could mean the faulty SSD is causing problems.
@NorthridgeFix
@NorthridgeFix Год назад
100%. We do this for every laptop. When laptop is handed over to big boss, he doesn't leave anything untouched.
@bobbypatel2824
@bobbypatel2824 Год назад
1st time writing long time watcher. 1st remove main battery and RTC battery ( mostly its seal CR2035 or smaller). wait atlist 10 mins. Don't plug charger. Press power button for 30 sec. Remove SSD. plug charger ( don't connect any battery) press power button and check screen . Press F2 and see if you can access bios settings. Don't worry about lic in bios because it has SLIC table as oem bios.
@tafadzwamusekiwa659
@tafadzwamusekiwa659 Год назад
If you flash bios from another laptop the original serial numbers and other dmi info gets lost
@empreusitsupport8522
@empreusitsupport8522 Год назад
I had the same issue with Dell laptops, you need to remove the battery and bios battery before reinstalling the bios chip. this clears the cache.
@MormarFix
@MormarFix Год назад
Hi Alex great video. let mention also that some of the more more modern laptops you can repogram the bios via the keyboard connector
@dosgos
@dosgos Год назад
For some older XPS models, one could rapidly press a function button several times before the Dell logo was displayed. I think F2, F8, F12 were typical choices. However, the function key varied by model and there were some reports of people bricking the laptops pressing the wrong function key. The notebookreview forum archives were a goldmine; they are archived so searchable.
@zerocks88
@zerocks88 Год назад
this might be a software issue entirely, I've seen similar on my XPS in the past, I had to reset PRAM, similar thing to macbooks, but it was a different sequence to do it, worth looking into
@socke4306
@socke4306 Год назад
hold the FN key while starting the laptop so you get into preboot diagnosis mode, i think i had this issue with my xps 9550 and this fixed it.
@morgenfreefarm2179
@morgenfreefarm2179 Год назад
uefi problem plz insert windows usb bootable to see if boots up
@CrazyMan_Engineer
@CrazyMan_Engineer Год назад
Some times on newer laptops the main battery is used as the battery to hold the bios settings.
@deeharris1908
@deeharris1908 Год назад
Been a long time from I’ve seen you do a flash and program video
@rslogic5168
@rslogic5168 Год назад
first one to come thanks for making great educational videos!!!
@rlmtech
@rlmtech Год назад
Remove cmos battery. After leave it just plugged in with the battery for a few mins. Had a similar problem with another dell.
@malikjunaid1
@malikjunaid1 Год назад
Instead of Google ask, chatgpt or perplexity ai and get answers instantly
@54tony379
@54tony379 Год назад
boot from usb + BIOS Recovery Image File from dell
@kmontoya87
@kmontoya87 Год назад
Is it just some dust reflections coming from the screen?, otherwise potentially some very mild graphics artifacts going on and there were a couple that mentioned possible graphics issue. Probably a no-fix at this point in terms of customer juggling costs between continued repair or new replacement idk.
@ARNOLDFALCON
@ARNOLDFALCON Год назад
Thank you Alex
@julienh4283
@julienh4283 Год назад
why you don't loock at he BMS to see any problem whith it(power consuption,delivery,sécurity mode)
@Rodox2k10
@Rodox2k10 Год назад
Most people in the comments are pointing at the battery, others at the disk or even at the RAM, even though it's soldered on the board. But I'm thinking this could have something to do with the BQ chip. Have you looked into it? Might be worth a try. Nice video, thanks.
@fokthewef
@fokthewef Год назад
Take my word for it, Dell XPS 13 are shit. We've bought over 20 XPS 13 at my company for over 5 years and we've had about 5% failure rate. Last one was a brand new XPS 13 year 2021. Died after 2 weeks of usage. Not even powering on. And it never left the office, was used solely on a flat surface and in an air-conditioned room. They do seem to have very poor cooling due to the very bad vent design underneath. Correction, 25% failure rate. 5 out of the 20 XPS 13 stopped working. All indicators point to poor cooling.
@GurjVirdee
@GurjVirdee 8 месяцев назад
Dell's can also have corrupt EC which also stores the STAG and other vital information related to the BIOS.
@bkrich
@bkrich Год назад
Maybe the chip itself is bad?
@baselalolabi2864
@baselalolabi2864 Год назад
I had this problem before. Try to fix the original bios. I can help you with that
@briangirnus9498
@briangirnus9498 Год назад
The same thing happened to my dell g7 the drive partially failed and the bios just error looped the logo for infinity. Maybe worth a try
@Gitbizy
@Gitbizy Год назад
Where did you find the Dell xps bios that wasn’t wrapped in an installer, and is just a hex file?
@hinny2005
@hinny2005 Год назад
With these newer dell you need to transfer over board id, serial numbers into the new bios otherwise will not boot. You need to edit the bios file, it’s difficult but there are people who do this as a service for a fee.
@Ayman-Rawageh
@Ayman-Rawageh Год назад
It could be a defective bios chip .. try to flash a new chip .... Thank you anyway ❤
@alexanderseferinkyn4568
@alexanderseferinkyn4568 Год назад
Notice the flash process consists of 3 steps - erase, write, verify. You know the purpose of the last step.
@Ayman-Rawageh
@Ayman-Rawageh Год назад
Yes i know. If the file is verified correctly it does mean the ic will work .
@mike-ology22
@mike-ology22 Год назад
I had this recently with my pc. I removed the cmos battery for 30 seconds and replaced it, that solved my issue
@EurekaRecycler
@EurekaRecycler 6 месяцев назад
What if you just got another mother board, Would you have to change anything in the bios when using the old hard drive? Thank you
@nuruddinpanwala3084
@nuruddinpanwala3084 Год назад
1,4 or 1,5 blink means incomplete or incorrect EC firmware flashed. for dell
@Hirakoz
@Hirakoz Год назад
cmos battery?
@andyhopkinson2708
@andyhopkinson2708 Год назад
Have a look for Dell Asset Tag Toolkit
@RomanBorowinski
@RomanBorowinski Год назад
Have you tried turn it on WITHOUT hard drive?
@AReResearch
@AReResearch Год назад
Had the same case on the very same Dell XPS model. (3 Amber 6 White, screen cycling colours.) Here's what I did to get it back: Downloaded BIOS_IMG.rcv version of the 3.18.0 Bios, copied that to a FAT32 formatted USB-Drive. Plugged the drive in (in my case via a USB-C mobile adapter, but that is irrelevant). Then, while holding down CTRL and ESC, plugged in the power cable. I was toally amazed when the Bios recovery dialog came up! It apparently updated quite a few ROMs and left me with a responsive system. Only trouble: It does not recognize the SSD any more. Swapped it out for another one, but no luck. (With the new bios, I can boot from an external drive, so the system is sort of useable) - If anyone knows a solution to the SSD-problem, please let me know. It reportedly had problems booting since day one.
@GioDoul77
@GioDoul77 Год назад
Can't flash the bios with usb stick??
@giridhart
@giridhart 11 месяцев назад
Any videos on actually repaing LCD panels if it is possible at all?
@christozed
@christozed Год назад
Always when we disconnect the battery we have to wait a little bit more for boot
@malcolmswift1889
@malcolmswift1889 3 месяца назад
i have a dell xps 9520 and stuck on the same logo screen even after turning it of and draining power. but what i cant understand is the logo still appears even when i remove the ram ? could this be bios failure ? thanks
@kheavmady8780
@kheavmady8780 Год назад
CMOS battery remove
@pauskeding6975
@pauskeding6975 Год назад
maybe have issue with M.2 SSD
@bluetuscani5607
@bluetuscani5607 Год назад
Maybe it's the Nvme ssd.
@impossible5804
@impossible5804 Год назад
I did experience this in some dell old laptops, cant be save by flashing bios but reflawing sio do the job. I dont know if it will work on new gen laptops.
@sunnydindoyal7504
@sunnydindoyal7504 Год назад
Hold FN key and the same time power on the laptop.
@willianribeiro6741
@willianribeiro6741 Год назад
Maybe the battery is not providing the amperage needed
@djburland
@djburland Год назад
My DELL desktop did the same thing after a windows 10 update. No fix possible - Dell
@pascualpalacios7099
@pascualpalacios7099 8 месяцев назад
Hello, my laptop stays with the logo and does not continue and flashes 4 white and 2 amber and says memory problem, is there a solution?
@shokdj1
@shokdj1 Год назад
It's so difficult to find the right bios online. Too many different ones
@mrlee7963
@mrlee7963 Год назад
thats a screen fault, disconnect screen cable and use USB C: to external screen it should boot. These laptops are notorious for problems with the screens!
@saringaclose
@saringaclose Год назад
should removed the bios battery and laptop battery first but that can also be a drive or ram problem not just bios
@tommajor1013
@tommajor1013 Год назад
loading bios from an usb is a more safer method,br2 and br3 tools are available for those dell models
@jontait1095
@jontait1095 Год назад
Some older cars do this aswell blink codes at you if you count the blinks it corresponds to the fault
@prathmeshpatil6425
@prathmeshpatil6425 Год назад
Use another RAM module and see whether it works.
@CafeChicha
@CafeChicha Год назад
Check the RAM :)
@dukebharath3507
@dukebharath3507 Год назад
This is not a bios problem Same problem i faced this is SSD issue 💯%
@kbroadstock
@kbroadstock Год назад
I had a Dell laptop the other day that wouldn't work if the bottom cover was not screwed on
@gordonm2821
@gordonm2821 Год назад
Lots of ‘experts’ in the comments. When I say expert they don’t run a laptop repair business and imparting their knowledge, they have done 10 minutes on Google ;-)
@abdalothmab9632
@abdalothmab9632 Год назад
Good morning all ❤
@akiko009
@akiko009 Год назад
The 3 amber 6 white code means a "Timeout waiting on ME to reply to HECI message".
@gaineredison390
@gaineredison390 Год назад
Failure is part of this business. Good enough,98% of all your repairs is success. Unlucky for me, i've missed my most favorite joke from you which comes when you thank Big Boss that"Thank you Big Boss the boss of all bosses" it makes me repeat the video over and over.
@JsbsIebs-yy4uq
@JsbsIebs-yy4uq Год назад
were always watching from philippines...dont forget to get relax sometimes not always getting problem with the work hahaha
@josephscorsone2857
@josephscorsone2857 Год назад
Was the bios battery mentioned ??
@northotagogolf
@northotagogolf Год назад
Whenever I get that kind of problem, I ignore all the bleeps and flashing lights and go straight to the memory bank. I've seen so many issues like this. Checking/swapping/replacing a mem chip is first for me.
@avramandrei4910
@avramandrei4910 Год назад
Dell laptops are not good
@AutodidactEngineer
@AutodidactEngineer Год назад
Is it possible to upgrade desktop MB 3 pronged mosfets with 2x or 3x more powerful ones? Such mod is intended to extend the life of such mosfets by reducing their load and heat!
@wimcolet
@wimcolet Год назад
You need to read out the batery. This laptop have also iso chip thwt booted battery and bios. Than the del use bit software. You can do loads more lol...
@SolderBrothers
@SolderBrothers Год назад
You are teasing us with that thermal cam on the arm. When you loosen the arm do all the joints loosen at once? Or do you have to loosen further to get one then the other? Sequentially maybe? Thank you!
@werdsfrghnwyrjuw2q3
@werdsfrghnwyrjuw2q3 Год назад
DUDE... You're so funny! It's like you're mad at someone or anyone, when you talk! :)))) Do you talk the same with the wife and kids? :)))) It sounds like you're about to hit someone
@michaellemma7504
@michaellemma7504 Год назад
What about the winbond chip?
@KaySwiss21
@KaySwiss21 Год назад
Alex must have some long days.... I wake up 4am eastern time every morning and he has just posted a video like an hour previously. Since he's on the west coast that means he's uploading at 12 midnight.... That's a long day
@mahatmacoat5697
@mahatmacoat5697 Год назад
I had one with the same symptoms, Frisbee it into a dumpster, problem goes away.
@barcaking17
@barcaking17 Год назад
معظم لابتوبات الديل عندها مشاكل بالبايوس ووقت شحن البيوس بملف مو كامل هيك بيصير واحيانا ملفات البيوس للديل تحتاج مبرمجات غير نوع افحص الهارد او شغل اللاب توب من دون الهارد ممكن يكون الهارد السبب
@andrasszabo7386
@andrasszabo7386 Год назад
Isn't that UEFI instead of BIOS?? And what about USB updating?? Is it not an option anymore??
@edgarcarrasco4405
@edgarcarrasco4405 Год назад
I saw the orange light blinking when you almost finished the segment.
@azharuddin2023
@azharuddin2023 Год назад
You press two switches simultaneously while getting rid of the glare. Interesting!
@cinlung
@cinlung Год назад
13:54 - There was a new amber blink. Check it out. Just right after you said "What does that means".
@tafadzwamusekiwa659
@tafadzwamusekiwa659 Год назад
Share your original bios backup I'll fix it for you
@gary00832
@gary00832 Год назад
it’s 2am lunch break and Alex just posted a new vidya!! Dude is skilled fir days!!!
@MrMuki77
@MrMuki77 Год назад
Connect charger, and then try manualy charge battery if recieve current
@pinkuborah7901
@pinkuborah7901 Год назад
Its not Bios Problem its Graphics problem
@shamsalfaisal
@shamsalfaisal Год назад
Came in for stuck logo on the screen.
@hang10wannabe
@hang10wannabe Год назад
Wow, that is really cool process of resoldering and reflashing the bios chips.
@basit147
@basit147 Год назад
It's might be VGA or HDD Issue?
@m-elokkichawki9694
@m-elokkichawki9694 Год назад
searching for a good dump and then clean it ...most times a wast of time
@KBWBABY
@KBWBABY 6 месяцев назад
hey brother if u can help me man that would be great.. i have a shop and i can fix just about anything.. software or hardware, but this hp x360 15-ey0013dx is trolling me,, i hangs on the hp logo...i tried diff ram, and ssd , unplugged all connections and left only fans and ssd ram and still same issue..I even installed a new bios ic chip and flashed bios bin for this device via ch341A ( sent badcaps forum the original bios dump and they sent me the new file) but still hangs on hp logo?! i can get into bios just fine..have you experienced this before ?
@nightangel6192
@nightangel6192 Год назад
hard drive
@dirzz
@dirzz Год назад
Welp, there goes original bios...
@factstunebd
@factstunebd Год назад
Love From Bangladesh. sir you are a great skilled man . Love you . please give a shout out😊😊
@janmrog
@janmrog Год назад
Clearing the me region might help to boot it further. IF you don't want to do it manually, "Universal BIOS Tool by Andrew_R" is a tool for fixing BIOS dumps. Besides clearing the me region, this tool can transfer all info from the original dump, to a dump from the internet.
@Erkanalpalp
@Erkanalpalp Год назад
Googled and always takes me to universal bios backup tool. Do you have any link for that program?
@Aviator747a
@Aviator747a Год назад
He stated in the video that the bios file he was flashing had a clean ME.
@neobscura
@neobscura Год назад
What if the battery is simply dead (or the ic on it) and it doesn't allow the laptop to POST ? At this point I'd just try to find a known working battery. BTW that battery needed is good design... for DELL, either it's just a check, or the laptop ALWAYS run from the battery even when plugged and you can imagine how that's a plus for DELL on the long term ;)
@PlaneteMultimedia
@PlaneteMultimedia Год назад
retirer la batterie effectuer un clear cmos en restant apuyer sur le bouton d ailimentation 30 seconde remettez la batterie si cela ne fonctionne pas je pense a un probleme de chipsett graphique d ou l ordinateur ne peut pas booter sur le systeme sans cela
@eliglbe
@eliglbe Год назад
This will be interesting
@vishwajha
@vishwajha Год назад
This is a classic case of faulty RAM Change the RAM and it will boot
@davidlguerr
@davidlguerr Год назад
Dell XPS RAM is not replaceable, it is soldered onto the motherboard. But I do not think the issue is a faulty RAM chip.
@AK2I47
@AK2I47 Год назад
Back in the shop
@suryavanshib
@suryavanshib Год назад
Awesome ✌🏻✌🏻✌🏻
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